Printer connection issues

I configured my HPoffice jet 6480 to go on my home wireless net work and it prints OK. But when I wanted to print from the usb connected computer the Jobs hang. what do i do now?

Do you have a computer that is connected to the printer directly via USB? Did it ever connect to the printer via the network?
Please describe your setup in a little more detail, thanks.
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I am employed by HP

Similar Messages

HP Laserjet 4250 Network Printer Connection Issues

Hello
We have a HP 4250 Laserjet network printer set up as a shared printer on our Windows Server 2003 32-bit print server.
We are using the latest PCL 5e 32-bit drivers and have now added the PCL 5e 64-bit drivers to accomodate a new Windows 7 Pro 64-bit Laptop. However, although it appears to pull the driver across properly, it fails to communicate and complete the installation with the following error:
"Printer Cannot Connect Operation Failed' error 0000007e
I have apoplied the hotfix addressed which addresses a similar problem but this made no difference. http://support.microsoft.com/kb/981070/en-gb
Any ideas what I could try next?
Kind Regards
Simon Emms

Hello Tornado1,
The HP Laserjet 4250 is a commercial printer. To have a better chance at finding a solution, I recommend posting in the HP Business Support Forum.
Here is the link to the Commercial Laserjet board:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

Old Printer Connection Issues

I am in need of connecting a HP Laserjet 4 Plus printer to a new windows computer.
I bought a USB to Serial Cable (9pin) adaptor.
The printer driver is installed from the previous network connection and shows a greenlight check next to the state of the printer, but it shows that it is offline.
I cannot get anything to print.
The USB to Serial cable i bought came with a CD, but no instuctions on what to do with it.
Is the problem with the cable? What do I need to do?
Thank you for any help.

I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/ .
I hope this helps.
I worked on behalf of HP

Wireless Printing connection issues

My printer is connected to my wireless router. From a wireless computer I can ping the printer, I can browse to the printers web page, but I cannot add the printer ....it says cannot connect to the printer Help

jham111 wrote:
1) XP
2) When I follow the add printer wizard in XP, I type the name of the printer and I get a pop up box which says - can't connect to this printer, although I can "Ping" in and Browse to its IP address
3) I have the manual for the printer. Printer is successfully connected to the router with the proper WEP key. When at look at the network components on the router home page, I see the printer and its associated IP address
#1 What does the manual tell you to do to add this printer?
#2 If you want to, point to where the manual is online.
b) OR at least tell what the brand and model of it is...
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Printing connectivity issues

I was given a deskjet 940c printer today but have no software for it. I was told I could hook the printer directly to my hp beats laptop and get it to print, but it will not work. The computer says it cannot access the driver for the printer that i downloaded via the HP website. I have no clue what I am doing wrong.

Hi fhizoo8,
Thanks for the information. After a bit more testing tonight I think I am getting somewhere.
Printing - I have this set up as a static IP on the network. From this PC is does not print to the printer when networked (but from my work PC it will). But set the printer as local via USB and I can print. So take the network out of the equation there and it works.
Extender - direct connection from the PC to the extender did not work (though I was just using a very long patch cable and I think there is a different cable type to connect 2 devices). Using the WAG160N and using the extender with a wired cable PC -> WAG160N -> DMA2200 and that does work.
Wireless only again and the ehshell process still hangs and is eventually killed off after 1minute 30 seconds.
I think this is pointing to a router issue. I'm going to try to do a full reset and reconfigure of that tomorrow (10:30pm here and too late to start).
Cheers,
Brian.

Frustrating Printer connection issues

Hi ALL
After reading many discussions, I still am unfortunately none the wiser & have a problem concerning my Canon MP170 printer that does not work with the Airport Express !!
Here's what the situation is in more detail 9if hopefully someone can help out with)
I Have a iMac, with Snow Leopard as the Operating Software
I have a Airport Express, which has successfully connected 2 other printers too my iMac
I have done a fresh install of the Canon MP170 software, with the Scanner software too via Canon's website
I have also downloaded the latest drivers from apple direct for Snow Leopard & all to no avail
When the scanner is plugged direct into my iMac, it works absolutely fine, but when plugged into the Airport Express, it gives a message the following message:
Cannot communicate with Scanner.
Cable may be disconnected or scanner may be turned off.
Check Status.
Scanner driver will be closed
155.0.0
If anyone could help me with the predicament that i've had now ALL DAY, I'd well appreciate this
Regards & thanks for whatever advise is offered
Jono

Welcome to the discussions!
Sorry, but Apple clearly states that that the USB port on the AirPorts will work with compatible printers, for printing purposes.
Advanced features like scanning, copying, maintenance checks are not supported at the USB port on the AirPort. You will need to connect your all-in-one device directly to your computer if you need to use these other functions.

Weird printer connection issues

using the HP Photosmart B110 windows XP off desktop computer. linksys router, WAG160N If my computer is on and then i turn the printer on, the computer doesn't see the printer. the printer is connected to the network (and prints the test sheet to prove it) i have to restart the computer, and then they see each other. however, that was annoying, i was able to deal with it. now, i've just scanned a picture, and after saving it, they can no longer see each other! turning the printer off then on never solves this. i'm sure turning the computer off and then on will continue to let me scan one thing at a time but that is unacceptable! any help would be much appreciated.

Download and run this utility: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-104282-2&cc=us&dlc=en&lc=en...
What does it say?
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I am employed by HP

HP PhotoSmart 7510 suddenly has severe connectivity issues

I have a HP PhotoSmart 7510 printer since about 2 months. Initial setup worked like a charm and the printer has been working pretty much perfectly for the last 2 months. Wireless printing, scanning and internet access on the printer (e.g. for Facebook photos) all worked. Just from time to time i would get the occasional (mildly annoying) message on my computer saying "scan to computer is currently unavailable" but it usually worked itself out and whenever I needed it to work, it did work.
But since a few days ago, it has some severe connectivity issues. I didn't change any settings on the printer, router or computer - the issues just started appearing by themselves. I startet getting much more frequent messages on my computer saying "scan to computer is currently unavailable". I noticed I couldn't print anymore, and restarting computer, printer and/or router didn't help at all. The only thing so far i managed to print wirelessly since the problems started were the first 5 pixel rows of an image I tried to print, the rest didn't transmit.
It seems the printer still connects to the WLAN but printing and scanning no longer work, and whenever I try to access a web service on the printer (like Facebook) it says it has no internet connection, even though the WLAN light is lit up (not blinking) and all the wireless status reports say "congratulations, no problems found" and display IPs etc. just like normal.
I looked at the threads "PhotoSmart 7510 connects to router, but not to the web.", "Wireless printer (HP Photosmart 7510) not connecting to network" and "Photosmart 7510 won't connect to Web Services" but they weren't a big help. Activating EWS didn't work because even though the printer showed its IP address to be 192.168.1.3, when I entered this in my web browser it didn't find the printers configuration page.
I tried the following steps from one of the threads:
1. Restore the Network defaults
2. Unplug the printers power cord while it is still on. Leave it unplugged and walk to the router.
3. While the router is still on, unplug the power cord from the router, leave it unplugged for 30 seconds, then reconnect the power cord to the router. Once plugged back in the router should power on automatically.
4. Plug the power cord back into the printer. Once plugged back in the printer should power on automatically.
5. Run the Wireless Setup Wizard to reconnect the printer to your wireless network.
6. Try enabling Web Services.
I followed these steps exactly. Interestingly, even though I had done step 1 and restored the network settings to factory defaults, after turning back on, the printer somehow still had its old settings saved and reconnected to the network.
It seemed to have fixed the problem, the printer finally had internet access again (Facebook app showed my photos) and scan to computer found my PC. But after just about 3 minutes, the printer had lost its internet connectivity again. When opening the Facebook app, it displayed the same error message it did before. And printing no longer worked as well.
So, what is wrong with this printer?! It has the newest software update by the way (I checked during the 3 minutes it had internet access.) My computer is a HP Windows 7 x64 machine (EliteBook 6930p) and the router I'm using is a Netgear WNDR3700.
I specifically bought this printer for my studies at university. In one week i have my exams and in order to study I REALLY need to be able to print some of my course materials! So any help as quickly as possible would be greatly appreciated. Or do you think this is a case for a warranty replacement, considering the printer's really strange and error-prone behavior?
Thanks a lot!

I can assure you that it is not a router issue. It appears to me that it is a driver compatibility with Windows OS. After trying to get to the bottom of this since my Photosmart 7525 was new and reading just about every forum and blog, I have come to the conclusion that the issue must be related to the HP driver itself.
The issue does not seem to affect any Mac systems, and from one forum someone was able to fix it by downloading new drivers compatible with 64-bit systems (which seem to not be affected by the glitch). But that leaves us 32-bit people stuck with the current driver which does not work.
The printer is connected with good signal to the wireless router (no matter who's router it is and what configuration is made). The printer can be pinged from the router and any computer on the network which is not currently being affected by this issue. However, the affected computer fails pings by either request timed out, or destination host unreachable. Pings are successful from the affected computer to any other device on the network. The only way to recover (at least for a few days) is to reboot the affected computer.
Also, from the display on the 7525, the network tests pass without issue. I can also download and print content from the internet with no issues.
Please do a quick google search of this issue and you will see several THOUSAND entries of people with the same request. This is a serious issue that people are having and everything is pointing to an HP problem (not routers, improper installation of software or drivers, etc...). I agree with several other customers that HP should be on the hook for this fix. I will give it another couple weeks, then back to the store for a reliable unit from another competitor (Canon, Lexmark, etc..)
Thank you in advance for escalating this issue to product engineering,
S. Hunn
There are 10 kinds of people in this world... Those who understand binary and those who do not.

Windows 7 and windows 8 desktop wired and 7510e printer connected to win 7 wireless

I have a windows 7 64 bit HPavilion Elite 150f desktop set up wired with a 7510e photosmart printer connected to it wireless, now I have purchased a windows 8 desktop HP envy 700-019 desktop.
When I set up my new windows 8 desktop I just plugged it into my wireless router/modem combo and it found my printer and I could just print from it, I did not download any software or drivers for my printer or set up a home group as I was not sure how to set it up but last night I tried to set up a homegroup,
I used my wireless network key and entered it and pressed connect, then I entered the Homegroup password that was downloaded for me from Microsoft, but my windows 7 says homegroup and my windows 8 shows private network so I am not sure what I have done wrong, I chose to only share music and printers, can anyone tell me how to do this correctly as I am not sure that I have done it properly.
On my windows 8 I can go to my printers web site by entering the static IP address that cloud support set up for me and it shows as connected but I do not want to enter any printer code as that is already set up on my windows 7, I can also scan to email on my windows 8 but I am not sure what if any security I have on my windows 8. The last time I had a homegroup set up I payed someone to do it for me so I did it by guess work more than anything, if someone can lead me through it step by step I would appreciate it.

Hi @emma22
I would like to do my best to help, but please bear in mind the issue you are expressing is an inquiry for Microsoft not HP. I did find something I think will be most helpful, and I hope it resolves the issue, but if the issue persists, or you have additional questions, it might be best to reach out to the Microsoft community.
Here is what I found; HomeGroup from start to finish.
In the top right hand corner of the article, you can change it from WIndows 7 to Windows 8. I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Is it possible to print from Windows 8.1 to a printer connected to the USB port on an Airport Express?

Is it possible to print from Windows 8.1 to a printer connected to the USB port on an Airport Express?
a) HP printer with USB port only (no ethernet port) connected to Airport Express
b) No issue printing from Macs
Tests
1) Installed Bonjour 2 - does not find printer (now uninstalled)
2) Bonjour 3 is listed in programs but no way to access
3) Using TCPIP address (and no Bonjour) gives 'Unsupported Personality' error when printing test page
Regards
Richard
p.s. why are all Windows 8.1 questios n the forum 'Locked' with no reply?

This is possible, but not with Bonjour or any other fixes. It is just a printer set up based on the Port name of the Airport, 10.0.1.1.
I found the answer on YouTube, Title: Windows Printing For Apple AirPort Extreme without Bonjour Wireless wifi.

Multiple Internet Connection Issues

Hi there, long time reader first time poster.
I figured I should post this as, while having read through hundreds of similar posts I still can't figure out how to solve my connectivity issues.
I just bought a new iMac 21.5 inch 3.2Ghz i3 model and while I am happy with the machine overall, it is the second one in a month - the first had a faulty ethernet port and refused to connect to the internet out of the box. Apple replaced it without question - almost as if they knew.
The replacement has now seemingly developed the same issue.
Some background info. The computer was connected both through ethernet and through the TC I bought to back it up until yesterday. So I was getting both a wireless signal from the TC and one through ethernet.
I have a hub that has 5 devices connected to it ( Printer, Cable TV, iMac and TC - now a PS3 ) That hub is served a signal by a simple NTT modem connected to a phone line. That modem is now nearly 5 years old but has always given great net speeds so I don't believe the problem to be the modem - I could be wrong though.
I just bought a PS3 and tried connecting it yesterday but had multiple problems. Despite me entering the correct PPPoE information to the letter, the PS3 refused to connect, saying the password and username was incorrect. I could connect it via a Bluetooth signal but no hard wired connection would work.
So I unplugged everything from the hub, shut down all the machines, turned off the modem and let it sit for 10 minutes and then plugged the ethernet cable from the PS3 straight into the modem, giving it a direct line. Switched on modem, rebooted PS3 and tried again - this time it connected through ethernet. I still don't know how or why. I can guess but I'm sure you guys know much more about this than I do.
So then I tried connecting the iMac back to the net, reconnected all the hub, followed the same procedure. Off, sit for a bit, on etc. This time the PS3 has no connection and now the iMac has no connection either!
The TC gave a green light though so I was able to get wireless. I tried removing all net locations from the iMac, installing new ones, renewed the DHCP lease, but no matter what I did (PPPoE info 100% correct) it just refused to establish a connection.
The the bloody TC light flashed amber and I couldn't get wireless either despite being plugged into the hub and getting a signal! The PS3 is now working and the cable is fine so I am starting to think either I have cluster ****** the whole setup or something is wrong with the iMac.
I go away for an hour then come back and the stupid TC has somehow picked up a connection! The light is green again?! But now the time connected display is scrolling repeatedly. I've got net but what the **** is wrong with all this?
Bottom line - not ethernet connection for the iMac but TC seems to be working and all other devices have a connection.
Please help me if you can! I just can't figure any of this out.
Message was edited by: Zildog
Message was edited by: Zildog

Your description is a bit confusing, but I use English as a second language, so it may be just me.
1. How is the hub connecting to your modem, by ethernet cable or wirelessly?
2. Which device is negotiating the internet connection with your ISP, the modem?
3. Does the device that negotiates the connection use PPPoE?
4. How are the other devices being handed their internet connection? DHCP only?
Only one device should be connecting directly to your ISP using the PPPoE protocol and configured with your account username and password. This device is preferably the modem. This device should be configured to hand out internal IP addresses to the other devices on your LAN using DHCP. All of the other devices should be configured to request an IP from that device, whether by ethernet or wi-fi, just with DHCP.
Dah•veed

My MacBook Air has recently started having substantial WiFi connectivity issues. How do I fix this?

For the last couple weeks my MacBook Air has started having some mighty substantial connectivity issues.
When I wake it from sleep, or if I'm using it for an extended period (say, more than 5-10 minutes), the connection will become extremely unreliable. This primarily happens with browsers, or the Twitter application. For example, if I start a call on Skype the call will continue to function just fine, but I won't be able to connect to any websites through any browser. I've tried Safari, Chrome, and Firefox while the connectivity problems are occuring. When they do occur, a full shut down and cold boot are required to make it work again for a short while.
Does anyone know what might be causing this? I've done numerous checks for malware using Clam Xav and Sophos Anti-Virus. (I didn't suspect that this would be the issue, but it was still something that I decided to rule out.) Additionally, I've tried connecting using both the 2.4GHz and 5GHz bands on my wireless router. Neither seems to be more successful than the other. (Note: The 5GHz works perfectly and without interruption on my iPad and desktop PC. The 2.4GHz works perfectly with my iPhone 4S and Xbox 360. I feel that with that in mind, I can safely rule out the router as the root of the problem. Both of these examples go on for very extended periods of time. I game regularly using both my PC and Xbox 360.)

Hi Jollified,
Does your sound work when you try to use head/earphones? If so, try the following:
Plug your Headphones into your Mac.
Play a sound through them (a song for example), then stop the sound.
Make sure 'Preferences' is isn't open. If it is, Quit.
Launch System Preferences > Sounds.
While the Sounds tab is open and set to 'Headphones', pull out the Headphones from the jack.
You should see your Mac reset to 'Internal Speakers'
Also, I see you have tried resetting the PRAM, have you tried resetting the System Management Controller (SMC)? Resetting the System Management Controller (SMC) on your Mac - Apple Support
As for your MacBook not sleeping when you close the lid, there are many reasons this can occur.
First of all, check out Apples article on the issue: OS X Yosemite: If your Mac won’t go to or stay in sleep If you find these steps don't help, try a few of the following:
A common cause for the Mac not sleeping is your printer. If there are queued jobs waiting to be printed, but your printer is switched off, for some reason you Mac just wont like it and simply will not go to sleep. System Preferences > Print and Scan > Open Print Queue
Do you have an Ethernet Cable connected? People have reported in the past that removing their Ethernet allowed their Mac to sleep. This goes for other things you may have connected directly to your Mac also.
Try heading into your Mac Preferences > Sharing and deselecting 'Internet Sharing' as well as 'Printer Sharing'.
Also deselect Wake For Network Access by heading to System Preferences > Energy Saver > Power Adapter > Wake For Network Access.
Energy Saver > Schedule > Startup or Wake - Uncheck.
Alternatively, set your system preferences to Never Sleep, and put into Sleep manually: System Preferences > Energy Saver > Computer Sleep > Never.
Good luck!

I have an HP LaserJet 8150N that I am trying to get connected via ethernet cable directly to my iMac. I always had this printer connected via a network so I don't know if I am able to connect directly with a cable since it is a network printer.

I have an HP LaserJet 8150N that I use for my work and I have had this printer for ever and it is one heck of a work horse! I am trying to get it connected via ethernet cable directly to my iMac. I always had this printer connected via a network so I don't know if I am able to connect directly with a cable since it is a network printer. I have tried to reconfigure the printer using the JetDirect menu giving it a new IP address but still no luck. If anyone could help me through this issue I would appreciate it.

moonlightcaravan wrote:
Second, seeing "connecting" and connection failed is normal. You must click on "Connect As" in the Finder window and then enter the username and password for the admin account on the other computer. That should fix things.
Thanks for responding.
When does clicking on "Connect As" happen in the process above?
After step six? Seven?
After the connection has failed?
Is this the FInder window that shows the icon of the computer you want to copy the file from?
You should see "Connect As" in the Finder near the top right of the window as shown below:
!http://blog.brothersoft.com/wp-content/uploads/2008/11/howto_copy_files_to_or_from_your_iphone02.jpg!

IMac can't see printer connected to Windows 7 PC via USB

Hi all,
I have a mixed PC/Mac (Snow Leopard & Leopard) network and a Canon PIXMA MP780 printer connected to a PC running Windows 7. Last week, when this printer had XP on it, I could print. Since "upgrading" to Windows 7, the Macs can no longer see the PCs on the network. Clearly this is a Windows issue but I opened a support ticket with Microsoft and was told it is a Mac issue. (SOP for Microsoft) I'm hoping one of you has figured out how to get your Windows 7 PCs and Macs talking to each other. I can't manually add the printer to the Macs (can't even see the PCs) so we are dragging a USB around the office until we get it working. Fun all around.
Thanks, Denise

My best recommendation for the last 4 or 5 years has to been to only buy network (ethernet) printers. There are many available for under $100. Why put yourself and your office through constant changes caused by upgrading or changing computers? If the printer manufacturer makes drivers for your printer for the OS you want to use, then you're done.
This way, all of your OS's work with the printer in their own way, without having to make considerations for bugs or new services, or changes in the way the OS works on a particular computer. Also, if a computer dies, it doesn't take down your shared printer with it. The other computers don't have to even be turned on for you to print.

Windows 8.1: Printer Offline Issue

Windows 8.1: Printer Offline Issue
If you have seen issues where your laptops/tablets has been taken from a private (home) network to a public network and then not been able to print when returning back to your private (home) network. This is most likely due to the public network settings not being reset back to the private (home) network settings. If this sounds like an issue you are having- try resetting your network settings by following the steps in the documents linked here:
For Ink Printers, please visit this document to help resolve your issue:
Print Jobs are Stuck in Queue
For LaserJets, please visit this document to help resolve your issue:
HP Laserjet - Printer offline and unable to print on a network in Windows 8.1
Install this Microsoft patch to make sure this private-public-private network issue does not reoccur. It is part of the April 2014 Windows Update package for Windows 8.1 and Server2012 R2 (http://support.microsoft.com/kb/2919355).
If you experience this issue before you apply the patch, you must manually reset your network settings for this patch to function. Please refer to the above documents for manual reset help.
I am an HP employee.
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Please mark the post that solves your problem as Accepted Solution

Hello All,
The printer goes offline due to proper driver is not installed correctly or if the printer port is not selected correctly.
I would suggest that you check the printer port (if the printer is connected via USB then chck if you have selected USB001,002... OR DOT), if the printer is connected via Network then check if the printer is selected via TCP/IP and then check the results.
Alternatively, you may uninstall and reinstall the driver and then check the results.
Regards,
HP Laserjet team

Printer connection issues

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