Printer no longer detected after new router installed. Tried everything. Please help!!

I have a Photosmart 2575 printer which has worked well for a number of years.  It has a wired connection to my router.
Recently I installed a new router (Sky fibre hub) and now the HP software (and any other printer/scanning software) is unable to detect the printer on my network.  This is odd, because both my desktop (wired network connection) and my laptop (wireless network connection) can see the printer and I can install it using the standard windows 7 functionality.  I can also browse the embedded web server, so I know for sure that my printer is on my network and accessible.  
But despite numerous attempts to make the HP Solution Center software to work I am unable to print/scan etc from that software.  I have tried many different "fixes" including full Level 4 uninstalls before reinstalling the software, resetting the netowrk settings on the printer, deleting the printer from everything on the network etc etc but nothing has worked. 
I have tried using the HP Print and Scan Doctor software but that doesn't help.
I am totally mystified by this apparent lack of connectivity.
Can anybody help, PLEASE PLEASE!!
Alan Phillips
This question was solved.
View Solution.

Success at last, but only after many hours of trawling through HP and Microsoft forums, and numerous attempts to make the connection!
But here's a summary of what I did for anybody else with this issue:-
1. I meticulously removed every trace of anything to do with HP from my PC and disconnected the printer from the network router. 
This requires numerous "level 4" uninstalls to clear any previous falied installs and deleting everything in the temp file afterwards:-
1. Press the Windows key, and the letter R
2. Type %temp%
3. Press Enter, or click OK
4. Open the 7z folder
5. Open the util folder
6. Open the ccc folder
7. Double click the Uninstall_L4
2. Using Control Panel_Programs and Features, uninstalling anything left that might be HP related
3. Carrying out a disk clean up using Start_Accessories_System Tools_Disk Cleanup and repeating this for system files
4. Follwing the procedure found from the following link to check that the print spooling is working, and that any dependencies are "started":-
Link to post
In that thread there is a further procedure to follow which requires opening a command prompt in administrator mode and carefully inputting the command line 
sc config spooler depend= RPCSS
    (note the space after the = but not before)
5. Running msconfig.exe and on the general tab, clicking "selective startup", unchecking "load startup items", then on the services tab, hiding all microsoft services, and deselecting all items [remember afterwards to re-run and go back to a normal startup!]
6. Restart PC
7. Disable Firewall [remember to enable afterwards]
8. Launch Internet Explorer (I had previously been using Chrome)
9. Download AIO software from HP website
10. Run and connect printer when prompted (making a note of the printer's IP address)
11. The networked printer wasn't found immediately, so click on advanced and then input the printer's IP address
12. Success - the printer was finally detected and installed correctly.

Similar Messages

  • B210 printer no longer scans or copies I have tried everything please help!

    I do not copy or scan very often but today I tried to scan important documents and I no longer have the scanning or copying capability.  I can print perfectly from the computer.  I have tried everything (I believe) including reinstalling the software.  Can anyone please help.  I have important documents that needed to go out tonight.  Time is money.  Thanks in advance.

    Hi msiayoyo,
    Welcome to the HP Support Forums! I understand you are not able to scan or copy with your HP Photosmart B210a, you can print with no problems. Are you getting any error messages on the front panel when you attempt the copy or scan?
    I know you have completed some troubleshooting already but I would like you to continue here: A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
    A few tips:
    1. Try another wall outlet then the one you normally use, for testing purposes.
    2. Make sure you have no power bars or surge protectors as they can cause the printer to lose basic functionality over time, plug the printer directly into the outlet.
    3. Try to make a copy from the front panel, what happens?
    If you are still not able to make a copy after ALL the troubleshooting has been done, it is more than likely the printer hardware. I would then suggest calling our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    http://www.hp.com/cgi-bin/hpsupport/index.pl 
    Thank you,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Unable to print after new router installed

    After having a new router installed by our cable supplier, I have been unable to use my printer with my laptop nor my desktop computer.  Do I need to uninstall and reinstall my printer on both computers?

    Replacing/changing your wireless router try here.
    http://www.hp.com/global/au/en/wireless/reconfiguring-system-help3.html
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • HP L7780 Completely locks up after new router installed - MAC

    I had to replace a Linksys router WRT54G with a newer model WRT1900AC Dual Band. The printer was working fine with the old router. Now I use the Wireless Wizard to set up the new router and it locks up. The only way to "free" it up is to turn the router off and turn the printer off, then turn the printer back on and turn the wireless radio off. I am using a Mac running OSX 10.8.5. I see in other forums to update firmware but that appears only to be on the windows side.
    Any help is appreciated. I spent a lot of money on this printer to have to junk it.
    Thanks!
    Raissa

    Hello @3408RaissaS,
    Welcome to the HP Support Forums!
    I understand that you're experiencing issues when attempting to configure wireless on your HP Officejet Pro L7780 All-in-One Printer with your new wireless router. I would like to assist you today with resolving this issue.
    Now, due to the age of your printer there is no Firmware Updates available for your model of printer on your Operating System. Therefore, this will not be an option for your specific unit.
    Because the printer worked wirelessly with your old router we know that the wireless card within your printer is functioning. Therefore, there may be a setting within the router that needs to be adjusted to allow for your HP Officejet to connect and communicate wirelessly.
    Just to confirm, at which point does the printer freeze up (after you select your network name, enter your password, or when it tries to connect to the network)?
    Because you're now using a dual band router it is crucial that you are connecting your printer to the 2ghz band. Printers are not supported on 5ghz connections. This means that the computers that you want to use wirelessly with your printer must also be connected to the 2ghz band. If you're not sure how to check what band you're connecting to, you may need to speak with the router manufacturer.
    Please respond to this post with the answer to my question above. Once I have a bit more detail I will be happy to guide you towards a fix. I look forward to hearing from you!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • This is a hint to anyone who cannot find their airprint printer from their ipad:  after 10 hours of trying everything imaginable, i can now print directly from my iPad by turning off the bluetooth in settings and waiting for 30 seconds.  presto!

    after spending a full day and a half trying everything imaginable, i finally found a way to get my ipad to find my new airprint capable  printer.  I could print from email or the cloud, but not directly from my ipad.  After reading a discussion about bluetooth printers, i turned off bluetooth in settings, waited 30 seconds, and voila!!  I was able to print directly from my ipad.  Try it if you are having troubles

    Greetings,
    I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
    At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
    The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
    I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
    You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
    Good Luck - Cheers,
    M.

  • Many Apps are no longer working after webOS 1.4 update! - please help!

    Hi,
    Many of my previously working Palm Pre Apps are no longer working after the webOS 1.4 update.
    Here are the ones that just return a blank/white screen after launching so far:
    SplashID
    Daily Devo
    Daily Light (Love)
    Absolute Fitness (some options no longer work correctly & are returning a white screen and some options are working)
    These are just a few of the Apps that I am having problems with and there are probably many others.  I have also sent emails/posted to forums on the developer sites to advise. Hopefully I will hear something back soon.
    Anyone else experiencing this issue as well with any Apps?
    Thanks in advance for any help that you can provide.

    SplashID on my Sprint Pre is showing just a blank screen after starting it and entering my password.  I see no update for it in the App Catalog.
    EDIT: Never mind.  It appears that it only did that on the first launch.  I closed it and restarted it, and now the screen in SplashID is correct.

  • FCP Studio 2 wont respond after archive and instal... please help

    Hi I have been on the imac forum with the first half of this problem. Ill start from the beginning to give you some background.
    I did a routine apple software update and when restarting my computer it got stuck on the blue screen and would go no further. After trying everything I had to do an Archive and Instal. This worked and I can now fully boot up.
    However, after this process my FCP S2 will not work. When I click on any of the FCP S2 icons, they bounce and nothing else happens. It does not matter if I do this from the apps folder or on the desk top. The strange thing is that DVD Studio will open and works like normal.
    Is there anything I can do to get my FCP S2 programs to work again and if not how should I go about reinstalling so I will not lose all my projects. What is the proper procedure for deletion and reinstallation.
    Thanks so much for your time

    backup project and all other work files
    clean install Mac OS (this wipes the hard drive clean)
    install from installation discs FCP Studio
    reinstate the project files

  • My MacBook won't boot into recovery mode after new hard drive installation. Please help!

    I just installed a new hard drive. On boot it keeps on going to the flashing folder with a question mark inside.
    I was able to format the new hard drive but am unable to boot into recovery mode to install the operating system over the air.
    When I hold down Command -R it keeps on taking me to the flashing folder.
    Please help!

    A new hard drive doesn't have a recovery partition. It's totally blank.You're going to need either your original install discs or a Snow Leopard retail disc from which partition, format and install OS X.

  • ITunes will not install - have tried EVERYTHING - please help

    I recently (yesterday) bought an iPod and yesterday installed the iPod and iTunes software on my computer, with absolutely no problems. Then today, when I tried to get onto the Music Store, I could not access it. (error -3212 was the number, I think...it's been a very long night). After searching a number of forums, I attempted to download the newer versions of iTunes and Quicktime; at the end of this attempted installation, I got the Microsoft message that iTunes "has encountered a serious problem and needs to close."
    Now, several hours later, I have uninstalled and reinstalled the software (with my antivirus software disabled), gone through two system restores (have gone back two days), done the Windows Installer cleanup thing, everything that I have read to do. I went into msconfig and the Quicktime doesn't even show up there. No luck, no luck at all...
    My iPod is of absolutely no use to me without the iTunes. I have installed iTunes on a number of computers and have never encountered this problem. Please help!!
    Sincerely,
    LLM
    Gateway   Windows XP   Laptop

    Hello
    I just bought an Ipod as what tryingto get itunes to load for 5 hours last Friday night and another 4 hours on Saturday til my head exploaded
    I then installed an older version of itunes and it worked but the new version didn't
    In the end I re-installed XP home as a "repair" not clean install so that I wouldn't loose any work on my PC and within 40 minutes or so whatever was missing from my PC was installed and itunes 6 went on with no problem
    My advise is don't go round the houses like I did, just "repair" your XP installation and it's done
    Well, it did for me at least
    Hope this helps

  • HP C7200 printer/scanner not working with Mac after new router installed.

    I recently had my DSL modem go out and replaced it with a combo modem/wifi router. Since the install, my mac can't detect my printer. If I install it via the printer's IP, it'll detect ink levels for a day or two, but still won't print, and won't even detect the scanner. It says the printer is off-line when I try to print. I've rebooted everything, reset the printing system, downloaded updates, and downloaded the latest HP software. Nothing helps. So much for "just works".
    My little Windows 7 computer was totally trouble-free after I reinstalled the printer.

    If the printer does support Bonjour and it does not appear in the Default Add Printer view then I would say that the Mac is set to a different subnet to the printer (and the Win7 PC). This could also explain why you can add the printer via IP but it won't print.
    If the Mac is definitely on the same IP subnet as the printer then check you don't have an application running that could block Bonjour.
    With regards to IP queues, ensure you select HP Jetdirect rather than the default of IPP (Win7 will be using Jetdirect which is known as Port 9100). Also, some drivers cannot be used with network connections. If the printer supports Postscript then try a Generic Postscript printer to test. If it doesn't support PS but supports PCL then there is a Generic PCL Laser driver you would try.

  • Adding Canon MP620 printer to network after new router installed

    Just changed routers in order to get fibreoptic. all devices easily connected apart from Canon printer. Have re-installed drivers and followed directions but laptop ( windows7) just can't detect the printer...?

    This is device specific problem. Try to contact Canon directly for help
    http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer
    Otherwise I would disable firewall and analyze the nework communication. If there are any error messages or error IDs in Event log (or even bad installation yellow question marks in device manager), then follow the appropriate troubleshooting steps.
    It is useful to provide as much information as you can do so we can suggest repair steps. Sometimes it is better to remove driver with driver installation package and then reinstall the driver. (Otherwise some remnants of old driver software may case problems.)
    Also optional update may cause ghost printer installation on different IP address.
    Hope that the IP address pool is not exhausted and Canon can obtain IP address. (Ping may or may not work.)
    Regards
    Milos

  • Serial number no longer valid after new HD installed

    I have a macbook that originally came with version 10.5 and I had Final Cut Studio 2 running fine on it. About a month ago it shut down and I was told it was a hard drive failure and the hard drive needed to be replaced. I had it sent in and replaced, but when it returned they had installed version 10.6 on it. Not a big deal i figured except that when I try to re-install FC Studio 2, it told me that I needed Rosetta in order to launch the install. I had Rosetta installed fine and now seemed to be up and installing. However, after I type in the serial number, it keeps saying that I have an invalid serial number. I have tried several times and still cannot get it to pass.
    I do have this FCS already installed on my MacPro and had it installed fine on this Macbook until the hard drive failure. My question is, could this be getting hung up because it was installed on another hard drive already or could there be an issue with new OS?
    Any ideas greatly appreciated.

    Thanks for the reply. This is not an upgrade. It is the original version right out of the box. I was simply trying to re-install it after my hard drive was replaced. I understand the groups with letters and numbers and tried it several times looking for possible visual mistakes with no luck. I even tried entering it without the dashes and that was denied. Again, I have loaded this onto my macpro and this laptop before the hard drive failure with no problems. Perhaps a call to Apple is needed to verify the serial number?

  • Adobe PDF Printer No Longer Available After Acrobat X Install

    I've been using Acrobat 8 Pro for several years. To generate PDFs, I use the Adobe PDF printer (through FrameMaker). I recently installed Acrobat X Pro. Now there's no Adobe PDF printer. Save as PDF doesn't work (no PDF generated). I need to get the Adobe PDF printer back but cannot find any information about how to install it. All the Acrobat Distiller help has to say is that you should use the Adobe PDF printer. Not helpful at all.

    Good day,
    I'd like to see if I can help you.
    salilley wrote:
    OK!
    So I spend Time installing the "TRIAL" (1hr) and eat up to 2 gig's of my hard drive.
    Then I cant do the one thing that it should do from the get go, create a PDF!
    Did the Adobe PDF Printer install with your trial? 
    What application did you author the file in that you'd like to convert to PDF?
    Did you print your file from that application to the Adobe PDF Printer?
    And to correct and continue to evaluate the "TRIAL" version I must delete the working version of software so that the "TRIAL" Version will be able to create a PDF!!!!(30 Min)
    And if I don't like the "TRIAL" version I have to Reinstall the Original.
    (30 Min)
    Do you mean that you had a previous version of Acrobat (such as Adobe Acrobat 8 or 9) installed?
    If so, this is not surprising as we do not support multiple versions of Acrobat installed on the same computer.
    Regards,
    David
    Acrobat Community Manager
    Adobe Systems

  • Frustrated and Need Help with AE after new router installed

    My AE worked fine on a previous router that ran through a modem. I now have a 2 Wire Modem-Router combo and cannot get my computer to recognize it. I am running Windows XP. I have plugged the AE base station directly into the router and configured it but, as soon as I disconnect the ethernet cable, it stops working. I have tried to join a wireless network in client mode but my computer, since it does not have a wireless card only a router, cannot see the base station. Which way do I go? Do I setup the base station while connected by ethernet cable or do I try to setup in client mode wirelessly? If while connected by ethernet, what settings? My routers is DHCP and does have a password associated with it?

    Issue was addressed in another dicussion.

  • D110 printer: all lights flash after new ink installed

    Need to know how to reboot printer!  Have lots of work to do!  Thanks!

    Hi Joy47,
    I see you would like to know how to reboot your D110 printer because all of the lights are flashing since changing the cartridges.
    You can try leaving the printer on and unplugging the power cable for 1 full minute. This is called a hard reset.
    If the issue persist, please open the following link and select the issue that best describes the symptoms you are experiencing. Errors & lights on the product.
    I hope this helps.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

Maybe you are looking for