Adding Canon MP620 printer to network after new router installed

Just changed routers in order to get fibreoptic. all devices easily connected apart from Canon printer. Have re-installed drivers and followed directions but laptop ( windows7) just can't detect the printer...?

This is device specific problem. Try to contact Canon directly for help
http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer
Otherwise I would disable firewall and analyze the nework communication. If there are any error messages or error IDs in Event log (or even bad installation yellow question marks in device manager), then follow the appropriate troubleshooting steps.
It is useful to provide as much information as you can do so we can suggest repair steps. Sometimes it is better to remove driver with driver installation package and then reinstall the driver. (Otherwise some remnants of old driver software may case problems.)
Also optional update may cause ghost printer installation on different IP address.
Hope that the IP address pool is not exhausted and Canon can obtain IP address. (Ping may or may not work.)
Regards
Milos

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Unable to print after new router installed

After having a new router installed by our cable supplier, I have been unable to use my printer with my laptop nor my desktop computer. Do I need to uninstall and reinstall my printer on both computers?

Replacing/changing your wireless router try here.
http://www.hp.com/global/au/en/wireless/reconfiguring-system-help3.html
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Printer no longer detected after new router installed. Tried everything. Please help!!

I have a Photosmart 2575 printer which has worked well for a number of years. It has a wired connection to my router.
Recently I installed a new router (Sky fibre hub) and now the HP software (and any other printer/scanning software) is unable to detect the printer on my network. This is odd, because both my desktop (wired network connection) and my laptop (wireless network connection) can see the printer and I can install it using the standard windows 7 functionality. I can also browse the embedded web server, so I know for sure that my printer is on my network and accessible.
But despite numerous attempts to make the HP Solution Center software to work I am unable to print/scan etc from that software. I have tried many different "fixes" including full Level 4 uninstalls before reinstalling the software, resetting the netowrk settings on the printer, deleting the printer from everything on the network etc etc but nothing has worked.
I have tried using the HP Print and Scan Doctor software but that doesn't help.
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This question was solved.
View Solution.

Success at last, but only after many hours of trawling through HP and Microsoft forums, and numerous attempts to make the connection!
But here's a summary of what I did for anybody else with this issue:-
1. I meticulously removed every trace of anything to do with HP from my PC and disconnected the printer from the network router.
This requires numerous "level 4" uninstalls to clear any previous falied installs and deleting everything in the temp file afterwards:-
1. Press the Windows key, and the letter R
2. Type %temp%
3. Press Enter, or click OK
4. Open the 7z folder
5. Open the util folder
6. Open the ccc folder
7. Double click the Uninstall_L4
2. Using Control Panel_Programs and Features, uninstalling anything left that might be HP related
3. Carrying out a disk clean up using Start_Accessories_System Tools_Disk Cleanup and repeating this for system files
4. Follwing the procedure found from the following link to check that the print spooling is working, and that any dependencies are "started":-
Link to post
In that thread there is a further procedure to follow which requires opening a command prompt in administrator mode and carefully inputting the command line
sc config spooler depend= RPCSS
(note the space after the = but not before)
5. Running msconfig.exe and on the general tab, clicking "selective startup", unchecking "load startup items", then on the services tab, hiding all microsoft services, and deselecting all items [remember afterwards to re-run and go back to a normal startup!]
6. Restart PC
7. Disable Firewall [remember to enable afterwards]
8. Launch Internet Explorer (I had previously been using Chrome)
9. Download AIO software from HP website
10. Run and connect printer when prompted (making a note of the printer's IP address)
11. The networked printer wasn't found immediately, so click on advanced and then input the printer's IP address
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HP L7780 Completely locks up after new router installed - MAC

I had to replace a Linksys router WRT54G with a newer model WRT1900AC Dual Band. The printer was working fine with the old router. Now I use the Wireless Wizard to set up the new router and it locks up. The only way to "free" it up is to turn the router off and turn the printer off, then turn the printer back on and turn the wireless radio off. I am using a Mac running OSX 10.8.5. I see in other forums to update firmware but that appears only to be on the windows side.
Any help is appreciated. I spent a lot of money on this printer to have to junk it.
Thanks!
Raissa

Hello @3408RaissaS,
Welcome to the HP Support Forums!
I understand that you're experiencing issues when attempting to configure wireless on your HP Officejet Pro L7780 All-in-One Printer with your new wireless router. I would like to assist you today with resolving this issue.
Now, due to the age of your printer there is no Firmware Updates available for your model of printer on your Operating System. Therefore, this will not be an option for your specific unit.
Because the printer worked wirelessly with your old router we know that the wireless card within your printer is functioning. Therefore, there may be a setting within the router that needs to be adjusted to allow for your HP Officejet to connect and communicate wirelessly.
Just to confirm, at which point does the printer freeze up (after you select your network name, enter your password, or when it tries to connect to the network)?
Because you're now using a dual band router it is crucial that you are connecting your printer to the 2ghz band. Printers are not supported on 5ghz connections. This means that the computers that you want to use wirelessly with your printer must also be connected to the 2ghz band. If you're not sure how to check what band you're connecting to, you may need to speak with the router manufacturer.
Please respond to this post with the answer to my question above. Once I have a bit more detail I will be happy to guide you towards a fix. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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HP C7200 printer/scanner not working with Mac after new router installed.

I recently had my DSL modem go out and replaced it with a combo modem/wifi router. Since the install, my mac can't detect my printer. If I install it via the printer's IP, it'll detect ink levels for a day or two, but still won't print, and won't even detect the scanner. It says the printer is off-line when I try to print. I've rebooted everything, reset the printing system, downloaded updates, and downloaded the latest HP software. Nothing helps. So much for "just works".
My little Windows 7 computer was totally trouble-free after I reinstalled the printer.

If the printer does support Bonjour and it does not appear in the Default Add Printer view then I would say that the Mac is set to a different subnet to the printer (and the Win7 PC). This could also explain why you can add the printer via IP but it won't print.
If the Mac is definitely on the same IP subnet as the printer then check you don't have an application running that could block Bonjour.
With regards to IP queues, ensure you select HP Jetdirect rather than the default of IPP (Win7 will be using Jetdirect which is known as Port 9100). Also, some drivers cannot be used with network connections. If the printer supports Postscript then try a Generic Postscript printer to test. If it doesn't support PS but supports PCL then there is a Generic PCL Laser driver you would try.

HP printer 5510 not printing black ink after new cartridges installed

having an issue with the black ink not printing at all..Brand new HP cartridges. cleaned screen with hot water vent is open

Hi 6043kmb,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink after replacing the cartridge.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
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I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Frustrated and Need Help with AE after new router installed

My AE worked fine on a previous router that ran through a modem. I now have a 2 Wire Modem-Router combo and cannot get my computer to recognize it. I am running Windows XP. I have plugged the AE base station directly into the router and configured it but, as soon as I disconnect the ethernet cable, it stops working. I have tried to join a wireless network in client mode but my computer, since it does not have a wireless card only a router, cannot see the base station. Which way do I go? Do I setup the base station while connected by ethernet cable or do I try to setup in client mode wirelessly? If while connected by ethernet, what settings? My routers is DHCP and does have a password associated with it?

Issue was addressed in another dicussion.

Canon MP620 print driver does not work with Snow Leopard

Bought a Macbook & bundled Canon MP620 printer in Dec 08. Two days ago upgraded to Snow Leopard, and I can no longer print (the printer is not recognized), it only sees "Bonjour scanner" (the printer is a multi-function printer, copier, fax, scanner). Spent more than two hours with two different Apple tech support people over the phone; talked to Apple personnel in store. My printer is connected via Ethernet cable to a wireless modem, and I connect to the wireless modem via Airport. The phone tech person insisted that this printer is supported by Snow Leopard, but we reloaded the print driver from the Snow Leopard installation disk with no results. Finally my last resort, which worked, is to go to Radio Shack and get a cable that has a USB-A (printer) to USB-B (Mac) attachment. I was able to print. It is unacceptable for Apple to have this problem, as I went into the store four different times to discuss whether I should upgrade to Snow Leopard, and was told on every occasion that Snow Leopard will make everything run faster, more smoothy, etc. NOT! I want Apple to post a notice on their web site to a) confirm their print driver problems with Snow Leopard and b) to confirm WHEN new print drivers will be released.

Have a look at my last posting re Canon network printing.
http://discussions.apple.com/thread.jspa?threadID=2128186&tstart=0&messageID=100 97438#10097438
i got my MP980 working via Ethernet and wireless. The same procedure should work for your MP620.
Pahu

Canon MP620 Printer drivers outdated with installation of OS X Snow Leopard

I have a 2009 iMac running OS X 10.6.4. I uploaded 10.6.4 in Feb, and I didn't realize at the time that I could print but not scan with my Canon mp620 (Printer/scanner.) When I used the Canon app "Solution Menu" to scan, I got an error message saying that there were no drivers for my printer/scanner. Following advice I found on the topic, I guessed that the original driver software was the problem, having come with the printer before OS 10.6. I followed PAHU's instructions:
1. Open System Preferences > Print & Fax
2. Move your mouse over the Printers list
3. Hold down the Control button and click the mouse (or right click if supported).
4. Click "Reset printing system ..."
5. Restart your Mac
This didn't solve the problem. Now I could neither print nor scan.
Then I went to Canon's online site (following DNC70's solution), but since I was working after hours, I couldn't very well contact customer support. Instead, I downloaded every MP620 driver listed on Canon's site that said compatible with OS 10.6. I now have about eight downloads. With that, I now find that I can scan and not print. I'm not sure what I've done.
Any advice? How do I straighten this out?
-Michael

Thanks Donald, that was it!
I knew it'd be something easy.. Now the thing I'd like to know is, how do I get rid of software that is useless to me? I'd really like not to have excess software installed, but I'm not confident that I can just go in and start trashing anything that looks like junk. (If you do that on a Windows computer, you set in motion a diabolical chain reaction that brings about the apocalypse.) I'm a pretty new Mac user. Is there an app that'll do this task?
Thanks again!
-Michael

Canon mp620 printer with no cd cannot install

A friend gave me his Canon mp620 printer. Unfortunatly he doesn't have the CD anymore and the software I downloaded isn't compleate for first time use. I anyone can help me please do as I've already spent hours trying to make this work.

You may be stuck as far as the scanning function is concerned. I haven't been able to locate a scanner driver. Can you ask the person who gave it to you to look for the software disc for it?
Edit: One more search led me to this page:
http://software.canon-europe.com/software/0034317.asp?model=
Maybe that one will do it for you? That's the version I'm using.
Don't ask me how to do wireless printing, though. I never figured that out.

HT3917 My apple wireless keyboard is not working after new batteries installed

My apple wireless keyboard is not working after new batteries installed.

Do you get a steady green light to say there is a connection. If not, are the batteries the right way round. Do you have a monitor to tell the batteries strength. Is there a reading. Are the batteries good quality ones, Duracell, Energiser or Apple rechargeables.

A better way? Need to reinstall printer on network after shutting down computers.

HELP!
I have a HP 3310 All in one. It is oh, 4 years old or so and this has bugged me the whole time.
Basically, whenever I power down any/all of the computers on my network I lose the printer when I power back up.
My first fix was to just leave everything powered up all the time, worked great until the power went out. I talked to someone in tech support and they had me uninstall and reinstall everything. I got it up and running but I definately do not want to do that everytime I want to print something!
My second fix was to hook up directly to computer with USB cable, this was my last solution, I could only print off the computer wired to the printer though. One of the reasons I bought this printer was I wanted to be able to do so across the network, wirelessly or not.
My network now includes 3 computers and a network backup drive, a laptop (when I use it, is wireless connection) and this printer. I have a Dlink DGL-4300 router tying everything to my cable modem.
My current bout of frustration stems from recently upgrading 2 computers with some new hardware and new OS, I moved to Win7 on the 2 new rigs, and have Vista on my other desktop, the laptop runs XP but is not used very often. It does login to my network flawlessly each time I turn it on though.
I am looking for an "easy button" here. Setting up networks is something I can do, right up until I hit my first problem that a wizard cannot fix. (which seems to be any problem that pops up)
My printer shows that it is connected to my home network with excellant signal strength ( it is only about 6 feet from the router) my desktops are all connected and can see each other, I can share files off the vista computer with one of the win7 computers but not the other ( a different problem for another web forum).
My printer does not show up in my network neighborhood window and no number of reboots of printers or computers seems to get things reset so that any of the computers will "see" the printer. Not sure if this is router related or not. I simply want the printer to reappear in my network when things are turned back on. The win7 computers said they had successfully installed the printer after I downloaded the latest software from here for win6 64 bit. I did not in fact print anything at the time because they said the printer was found and installed correctly, now the printer cannot be located any longer. HP solution center claims the printer is disconnected, but does nothing to assist in re-establishing a connection. The wizards cannot locate the printer, manually trying to direct the computers to the printer fail. I have set up a PW protected wireless network to try to limit prying eyes and leaches from accessing my network and I wonder if somehow this is messing me up.
I am lost, completely!
In summery:
Dlink DGL-4300 router
Two computers running Win7
One computer running Vista
One laptop running XP
One HP3310 All-in-one printer
When setting up the win7 systems all defaults were selected, I tried to do nothing funny from stock install. Somehow, I still ended up with one computer not being able to access files on Vista computer. None of the computers can see the printer though. (this after powering down all computers and turning them back on when needed, router has not been cycled on and off)
Thanks, hopefully someone can explain this to me. I just do not want to have to reinstall the printer after every time I turn a computer off and back on again.

On many older HP printers the software keeps track of the printer by IP address. If that IP address changes (due to power outage, the printer re-logging on to the router after being moved, etc), the software can have a difficult time finding the printer.
How comfortable are you in configuring your router? First, print a Network Config Page from the front of the printer. We can go from there.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Canon S750 printer not working after upgrading to Leopard

Leopard is brilliant, and everything works after I upgraded from Tiger except... my Canon S750 printer gives error messages and fails to print. This is VERY annoying. I can't seem to find an S750 driver for OS X 10.5 on Canon's web site. So, what to do next? Just wait, and keep logging on to Canon's web site in the hope that, one day, the driver will be there? I can't find any official statement from Canon as to what they're up to. Are they currently working on drivers for Leopard? Do they have any projected "release dates"? Are they at all interested, or would they prefer to sell me another printer perhaps? Any information on what I should do now will be gratefully received. Thanks.

UPDATE... my S750 printer has suddenly started to print OK! This is rather bizarre, since I've not re-booted, haven't un-installed/re-installed the printer. End of topic!

Problem printing thru network with new 8500A all-in-one

I installed a new Officejet pro 8500a plus on my network. I have 3 computers on the network set up this way: DSL modum connected to Linksys router, all 3 computers connected to the router, PRINTER is connected to main COMPUTER and other 2 computers print through the main computer.
I installed the printer sucessfully and ran the HP network wizard following the dialogs for connecting through another computer. I can print, and fax fine from the main computer but not from the other computers. I configured the printer as "shared" on the main computer and the other computers recognize the printer and set it as the default printer. But when I try to print form the other computers nothing happens. When I go into control panel - printers - properties - ports on the main computer, the printer is listed as USB002 but when I click on "configure" I get "An error occured during port configuration. This opperation is not supported".
Main computer is running Windows Vista with current updates
Other computers are running Windows XP SP2 with current updates.
Any ideas?
Thanks, Jim
This question was solved.
View Solution.

Why are you using Windows print sharing with your nice network printer? This mode only supports printing, not scannning or faxing. The better way to do this is to attach the printer to your router with Ethernet or wirelessly so that all PCs (regardless of how they connect) can use all of it's features. Disconnect the USB cable and run the Wireless Setup Wizard (if you want to connect it wirelessly, otherwise, plug the Ethernet cable in to the printer and router) from the front of the printer (Setup >Network menu), then run the HP software to "Add a Device" on each PC.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Printer not accessable after new cartridges

I'm trying to help a friend. She is printing from iMac laptop via a G4 iMac. She had a large print job and the printer ran out of ink. She replaced cartridges and still can't print. I'm new to Macs myself and haven't had this problem. She is depending on me to help. My experience tells me that there could be a print spooler area that needs to be cleared out, but she can't get get a dialog that shows print jobs. I don't have a clue where to start (my Unix experience of this was too long ago to remember details).
If I were to remove the printer setup from the laptop and re-define it, would that help, or not make a difference?
I'd appreciate any help on this problem (and I admit it may not be a spooler issue).

Hi and welcome to discussions
Open System Preferences > Print and Fax
You should see a button "Print Queue" click on it and a pane should open which will give you access to the spooler.
I use an Epson Stylus 740 and the above gives me an option to Resume Job under "Jobs" in the Menu bar
chris

Adding Canon MP620 printer to network after new router installed

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