Printer not accessable after new cartridges

I'm trying to help a friend. She is printing from iMac laptop via a G4 iMac. She had a large print job and the printer ran out of ink. She replaced cartridges and still can't print. I'm new to Macs myself and haven't had this problem. She is depending on me to help. My experience tells me that there could be a print spooler area that needs to be cleared out, but she can't get get a dialog that shows print jobs. I don't have a clue where to start (my Unix experience of this was too long ago to remember details).
If I were to remove the printer setup from the laptop and re-define it, would that help, or not make a difference?
I'd appreciate any help on this problem (and I admit it may not be a spooler issue).

Hi and welcome to discussions
Open System Preferences > Print and Fax
You should see a button "Print Queue" click on it and a pane should open which will give you access to the spooler.
I use an Epson Stylus 740 and the above gives me an option to Resume Job under "Jobs" in the Menu bar
chris

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HP printer 5510 not printing black ink after new cartridges installed

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Hi 6043kmb,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink after replacing the cartridge.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
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HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Printer won't recognize new cartridge

My printer (All-in-one, 1200 series) won't recognize a new cartridge.
When the present one ran out of ink, I purchased a brand new Hp cartridge. When I installed it, it says E (error) and won't do anything. Thinking there was something wrong with this crtridge, I purchased another one....same thing.
I put in the empty cartridge, and it prints, but nothing comes out as it is empty.
Today, I called HP tech support, and they told me my printer was old and that I need to buy a new one!!!!!
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I didn't have any refill black ink, but I do have colored. I put blue ink in the empty black cartridge, and it is printing again beautifully.
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Hey Foldy,
Welcome to the HP Forums!
For the printer not recognizing the new ink cartridge that is installed, I have included two documents for you to follow. The first one is 'Check Print Cartridge Light Blinking'. Some of the steps you have already completed, please do the steps that you have not done already.
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If you are still having the same issue after this, please let me know if the error has changed, and what lights are blinking on the printer.
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I understand the printer is rejecting the new cartridges

Dear sir
I understand the printer is rejecting the new cartridges
I have two printers from the 4620 model
At the end of the ink you change Inkwell
It succeeded with the first printer but the second did not accept the new printer ink containers
Send a request reservoirs with original printer
You Btgrepett two inkwells No. 364 and 564
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Best regard
Ehab

Dear Ehabfrijat,
Please follow the steps of this document:
http://support.hp.com/us-en/product/HP-Officejet-4620-e-All-in-One-Printer-series/5101229/model/5101...
I hope you find it helpful.
Greetings.
* I am not an employee of HP, my work is voluntary.
If this answer was helpful and clarify or resolve your problem, please mark the issue as resolved and click my star next to give a kudo as thanks.
I am not an employee of HP, my work is voluntary. If this answer has been helpful and clarifies or solves your problem, please click the button
and click on the icon if you want acknowledge the assistance.

Safari not accessable after last update 03-02-06

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Printer MX410 will not print but a few copies after new cartridge is installed.

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If this is a time-sensitive matter, additional support options are available at Contact Us.

Re: Not printing black ink after new ink cartridge installed (HP Officejet Pro (edited)

Well 1 to 2 years later I have the exact same problem described by the posters with my OfficeJet 4020. My black printing started to deteriorate as the cartridge went empty, put in the same HP cartridges I have been buying at Costco since I bought the printer there 2 years ago, first new black cartridge printed poorly then just started to come out blank as described above. Put in second new cartridge Also ran all the cleaning and alignment tests and functions. no improvement and no malfunction found. While doing this I used up the three color cartridges which printed okay, it was just the black. Even went out and bought a third new cartridge from Staples to make sure the Costco ones weren't just bad. This HP replaced a Canon that lasted for ages and it's a problem already.
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What is the model of your printer - there is not an Officejet 4020 that I can find. Is your model an Officejet 4620? If so I suggest you call HP support regardless of warranty as described in the post here. If you are in the US call 1-800-HPINVENt, elsewhere see the contact information here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Help! My printer won't accept new cartridge

I bought a Photosmart C6283 All-in-one when I lived in the Middle East about 2 years back. I've now moved to UK and need to get new ink cartridges for it. On the HP UK site I got the HP 363 cartridge as recommended for my printer. But on loading it the printer says my printer is configured for HP cartridge 177 only. That was the old cartridge that i used before but I can't get HP177 in the UK. Plus I bought two HP363 cartridges which seem a waste now. Is there some way I can use both HP177 cartridges which I already have and new HP363 cartridges for the one's that are empty.
This question was solved.
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You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work. It is not possible to mix cartridges from different regions.
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I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

EPrint does not work after new wifi router on Verizon DSL

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HP OfficeJet 6310 All-In-One printer won't print in color with new cartridge

HP OfficeJet 6310 All-In-One printer on a iMAC OSX version 10.9.5 system
Hello,
As I don't print in color much but had need to I discovered my printer not printing in color. I trouble shooted and even replaced with an new HP95 new from Office Depot ( I never buy refilled). The printer still won't print color but it advances the paper as if it was printing - just no ink on paper. I have cleaned thoroughly the ink jet heads, cartridge area, and run all the alignment and printer utilities. The test page print does not show color either. I have no error messages. Don't know what else to do.
thanks
DH

Hi there @dhengr!
Thanks for contacting the HP Forums!
I can see your having a print quality issue with your HP OfficeJet 6310. I should be able to provide documentation that will help locate a resolution. You mentioned you have already tried another HP95 tri-color cartridge with no resolution. I also noticed you said that the quality report from the printer also has no color ink.
If a stand alone test report is performed from the front of the printer such a printhead cleaning or print quality report and there is no color on the page then you are likely looking at a hardware issue within the printer. I have provided a document regarding Missing, Faded, or Dull Colors on the HP Officejet 6310 All-in-One Printer. If you follow the document from start to finish and still have the same issue then I would recommend contacting our HP tech support via phone. They deal with hardware warranty and replacement options.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great weekend and thank you again for posting on the HP Forums!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

Printer not accessable after new cartridges

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