I understand the printer is rejecting the new cartridges

Dear sir
I understand the printer is rejecting the  new cartridges
I have two printers from the 4620 model
At the end of the ink you change Inkwell
It succeeded with the first printer but the second did not accept the new printer ink containers
Send a request reservoirs with original printer
You Btgrepett two inkwells No. 364 and 564
However, the printer does not accept any of the numbers
Best regard
Ehab

Dear Ehabfrijat,
Please follow the steps of this document:
http://support.hp.com/us-en/product/HP-Officejet-4620-e-All-in-One-Printer-series/5101229/model/5101...
I hope you find it helpful.
Greetings.
* I am not an employee of HP, my work is voluntary.
If this answer was helpful and clarify or resolve your problem, please mark the issue as resolved and click my star next to give a kudo as thanks.
I am not an employee of HP, my work is voluntary. If this answer has been helpful and clarifies or solves your problem, please click the button
and click on the icon if you want acknowledge the assistance.

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