Printers Woes with Home Hub 2

Untill very recently I had my HP Photosmart 2575 connected directly to my HH via an ethernet cable and all was well.This set up allowed me to also print wirelessly from a laptop.
Then last week my broadband connection went down for about 3 hours, mysteriously restoring just after midnight.
I reported the fault while it was down and as it restored later the same night, I thought nothing more about it.
Now however I notice my printer no longer functions. I tried deleting it to re install it and when I browse for it, its not even listed. If I try to add it as a plug and play device, its still not recognised...
On BT's broadband FAQ's,I have now read that the Home Hub is "not a print server"???
This present set up has been working for over 12 months so I suspect that BT Broadband have altered the Hub in someway whilst effecting the repair???
Any ideas would be much appreciated. I am not overly computer/hub savy, so don't be afraid in being too basic!
Thanks in advance,
Peter

Firstly, thanks for the advice gents.
I tried the suggested power down of the Hub and Printer, but no joy.
I then tried setting the printer up direct from my PC via a USB port and it still wouldn't work.
In the end I uninstalled all the HP software and down loaded it again from the HP site. I then re installed the printer via the ethernet cable to the Hub. This didn't exactly go smoothly, but once I managed to gte it installed, the printer now works!
I then checked that I could print from the laptop using a wireless connection and that failed to work
However a simple delete of the printer and reinstal cured the problem.
I am really not sure what caused the original problem but it seems strange it happened the same time as I lost my broadband...
Anyway, I thought I'd post the solution in case anybody else has a similar problem.
Regards,
Peter

Similar Messages

Re: Wireless printing stops working with Home Hub ...

I have had to fix a few clients home networks and was perturbed to find there is a pattern between the new home hubs and existing wireless printers.
I too found no logical reason why the connection would drop or go twilight zone. I searched after fixing a couple of these sites and found no conclusive methods from the more senior site members posting suggestions.
I agree that it is a bug with the HH firmware or a setting that you should be able to tweak is not available to band-aid over the underlying issue.
My working method was to manually set the channel in the router from the auto setting. Pinging and communications seem to flow both ways and the printers work straight away once the settings have been applied.
I would love to see a proper response from a BT representative as with some areas of the U.K there is only BT as an option (for broadband) and by ultimately having a HH router that behaves in this fashion is just poor. I think BT need to recognise the issue and investigate from some customers home networks to understand the issue.
Any update that sheds some light on this is welcome!

I have a HH1 with a mixture of hard wired and wireless connections. The hard wired ones all have static IP addresses, however I do not use the DHCP server on the home hub, as that is a function of one of my wireless access points.
My printer is connected by USB to my server, but I never have any issues communication between wireless devices, and Ethernet connected ones.
Did you delete the printer from the home hub DHCP table, before giving it a static IP address, to avoid any conflict?
Maybe its an issue with the HH5? You will have to see if anyone else is having problems.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Issues with Home Hub 3 Wireless. And lousy teleph...

I don't know if this forum is moderated or followed by BT support staff, but I sure hope so.
After coming from Virgn Media for my BB to BT infinity (Awesome speeds btw!) I'm pleased with the connection and, up until today, the support. I now have issues with my Wireless devices on the HH3.
This is the outline of my setup:
I have the Open reach modem connected to the home hub. I then have the 1Gbps ethernet port from the home hub that is connected to a 1Gbps 5 Port switch that connects my wired network together (Consisting of my Xbox, Networked Printer and my Desktop PC). Wireless serves 2 Laptops, an Xperia U phone, and a G5 Ipod touch (not all mine, I have a flat mate).
My issue is that when more than one device connects via WiFi, the WiFi network has serious issues: The connections don't drop per se, but websites are not delivered, data transfer is intermittant at best - i.e. the WiFi network simply does not work. When there is only one device, there is no issue.
Now, being a techie (I don't mean to title drop, but I think it's important that technical support know that I know my stuff) I'm an electrical engineer (The graduate type) and I know my IT - so I have my own idea of what's wrong with this.
Now, as my order was not completed until yesterday, techincal support couldn't/wouldn't help until today. Yesterday, however, I spent hours trying to solve my issues and got as far semi-solving the problem. I managed to get everything working nicely together when Wireless N is disabled and only a/b/g is enabled. Great, but a main selling point is the Wireless N and I want to use this.
So, today I phoned technical support. I should also note here, and I made this perfectly clear with support, that when the WiFi starts to missbehave, the wired network still works perfectly and I have no issues with internet connectivity with any wired devices. So, clearly this is not a line fault - it's on this side, aka, the router WiFi side where the problem resides. Support decided to do a line test anyway - and of course it got the all clear. He then asked me to reset the router (Yey, again after I had done it plenty of times before, only this time I had customised the SSID and the LAN IP addresses and now they need done again). He then went on to state that I should receive an e-mail with instructions on what to do next, and if they are still issues to reply to a text message that will be sent.
Duly, an email arrived. It began with "Sorry you had to call us today about your wireless disconnecting. We’re pleased we could help you get it working again." and continued on with with this theme. No, my problem is not resolved! I phoned back, this time advising me to change channels, and check individual devices to see if they're any conflicts - I did this pretty quickly and disabled and re-enabled WiFi on my Laptop, phone, ipod and still to no avail.
I have now been told that I will get a phone call between 3 and 3:30pm to see if the WiFi will settle down. huh!
I don't mean to be such a pain and sound like such a git, but this is not an issue that I believe the technical support (via the call centre anyway) will be able to solve. This is an issue with the HH3, mine at least, not being able to handle mutiple WiFi devices conntected simualtaneously - all but one on N, the other on G. Now, I'm of the understanding that this shouldn't be a problem. I'm sick of telephone support going through their script without listening to the whole issue either or beleiving that I spent a good 2 hours yesterday getting to the bottom of this. I don't need line tests, I don't need resetting the router, I don't need changing channels - I've did all this!
So it looks as though I'm stuck on HH3 in 'G' for now until we solve this issue.
Further information: I'm using the type A HH3; again wired devices are not impacted in any way from this issue; I have tried multiple different channels; YES! I've reset the router and power cycled it; And this issue happens wether my WiFi devices are 1 meter away from the HH3 or 15 meters away.
Could this be a bad HH3 or frimware issue? Can someone suggest something or highlight something that I've perhaps overlooked or missed?

This is only a customer to custome help forum.
This link may help, although some of the things you may have already tried.
Wireless can prove quite unreliable, and an separate wireless access point can help.
Wireless connection problems
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Wifi connection issues with Home Hub 5

Hi can any body help because I am starting to get very frustrated with the Home Hub 5 and it's wireless connection.
infinity 2 was installed at my house in the beginning of September, everything worked Ok for three weeks then for no apparent reason the hub kicked out all of my wireless devices (phones, kids iPods, tablets etc) at 6:45 one morning. When I got home from work I rang BT and was told to perform a Pin reset. This seemed to work but less tham 48 hours later at exactly the same time in the morning the hub kicked out all of my devices again, this time I just pressed the restart button on the top of the hub and everything reconnected but the Wifi range within my house had dropped. A few days later the hub kicked all my devices out again (each time it has done this the light on the hub has remained blue showing it is supposedly working OK)
One evening this week the hub of its own accord cycled through all the colours of lights indicating problems and that it was restarting. Today at 10:15 the hub kicked all my Wifi devices out again. I have contacted BT every time this has happened and told them about the poor range of the Wifi signal.
I do not want to be restarting/resetting my Hub every couple of weeks i need a permanent solution.
One of the reasons I switched from TalkTalk to BT when fibre became available was the fact that the Home Hub 5 was supposed to be the best provided router by any of the networks, being the only one that is an AC class router. The thing costs £130 if you want to by one. Quite frankly the £60 TP-Link dual band router I bought when I was with TalkTalk had a better range and was more stable. I would switch back to that if I knew BT's router settings (but they like to keep that a secret)
I really am beginning to regret switching from TalkTalk. Please someone restore my faith in BT.
Sorry for the lengthy rant but I hope you can understand why I've ranted for so long.
Nick

Hi imjolly
Sorry its taken a while to reply to your post.
I wanted to try BT's latest attempt at a solution before i tried your idea.
Since your reply the Home Hub 5 has dropped the Wifi connection to my devices another three times.
The second time less than 30hours after BT's so called fix, which was to make sure the 5Ghz channel was not syncing with the 2.4Ghz channel. Tonight it went again and BT's response was to take the router out of smart channel selection and manually select channel 9,6 or 11 on 2.4Ghz and 36,40,44 or 48 on 5Ghz. Well I havent even bothered with that, if the prats at BT would look at their records they would see they have already suggested that.
This HH5 is the most unreliable piece of garbage i have ever had the misfortune to use. WHY OH WHY did I leave TalkTalk
I have tonight tried your solution. Fingers crossed that this works.
Nick

Problem connecting wirelessly with home hub 3.

Kodak gave me advice onthis problem. Entered security key in upper case instead of lower and it solved the problem . No help from BT on this.

paulweekspat wrote:
trying to connect kodak printer. i have resolved the issue with help from kodak. bt was no help at all. thanks anyway.
What john46 says is quite correct, also Kodak would give you NO support for setting up the Home Hub..
Thats not to say you would not have been given help on these forums if you had a problem connecting your printer and if we could not help,at least we might have been able to point you in the right direction.
http://support.en.kodak.co.uk/app/home/selected/true
toekneem
http://www.no2nuisancecalls.net
(EASBF)

Ipad with Home Hub 2

Yesterday I had what I thought were broadband problems. Working with the BT man from India we proved that my router ( a Billion ) was at fault resulting in me changing my Billion Router for a BT Home Hub 2, which was still in its box, never having been used since the day it arrived a long while ago.
Broadband is now back in service - can't get the Ipad to connect, any suggestions please - Geoff
Solved!
Go to Solution.

I assume that the Ipad connected ok to your old router?
To forget network go into settings >WiFi>Homehub2xx> click on blue arrow>Forget Network.
Try switching off Ipad after forgetting network then back on and try reconnecting.
Do you have a laptop or other wireless device that you can try and connect to the Homehub to ensure that it is working OK.
If that still does not work you may need to change the security type on the Homehub. It will be on WPA and WPA2 This has been known to cause connection problems with the Ipad for some reason changing it to WEP can help. See this link how to change it.
http://bt.custhelp.com/app/answers/detail/a_id/38137/~/how-do-i-switch-my-bt-home-hub-2.0-to-wpa%3F
While there you could also change the channel of your Homehub. Try either channel 1, 6 or 11. See this link
http://bt.custhelp.com/app/answers/detail/a_id/11382/~/how-do-i-change-the-wireless-channel-on-my-bt...

Problems with home hub 2

Since Xmas we have experienced problems with our home hub 2. We introduced 2 new mobiles onto the hub and since then have been having real problems with the connection. My blackberry and ipad will no longer connect to the hub, one of the samsung galaxy s3 has interrupted service.
We have a total of 6 devices connected to the hub plus bt vision ! Is this the cause of the problem.
Even when nothing else is connected to the hub the ipad still won't connect although I get a signal and connection through BTFON .
I tried doing a speed test using the link provided by another forum member but got only upload nod download rates which didn't bare any resemblance to those posted and mean nothing to me.
The hub is well over 2 years old so wondering if its time to renew.
I'm not a techi so really need an idiots guide of how to rule out other options. Please help I'm tearing my hair out!

Have you tried a factory reset of the home hub, by pressing in the recessed button?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Company VPN not working with Home Hub 5

Hi
I switched to BT infinity a month or so ago, but have only recently tried to access my company VPN through the service (VPN uses Citrix Xenapp). It used to work (with my previous ISP using a different router) just fine.
I can connect to VPN okay, but when I try to launch a virtual app (Windows 7) I get the usual pop-up asking if I want to run the app - I answer Yes but then.... well nothing happens. It's the same in IE11, Chrome and Safari. No error or warning messages, just nothing,
VPN works fine from other locations (just not home - which is where I need it!).
Have searched around and found other postings like this:-
http://bt.custhelp.com/app/answers/detail/a_id/14244/c/346,402,405
(Tried that and it hasn't worked).
Tried switching off parental controls - but that did not good either.
Also tried factory reset of the hub (not that I've changed any settings) with same result.
This old thread seems similar, but specifically states that the issue wouldn't affect HomeHub 5:
https://community.bt.com/t5/Other-Broadband-Queries/New-firmware-kills-VPN/td-p/1196385/page/21
I'm working on a wired PC in home office, so wireless isn't an option.
Can anyone help? It's like something is blocking the application but no messages etc.

Do you connect via a website or via a client? If it's via a client then try adjusting the MTU on the network interface on the device that's connecting to the VPN try for example 1200. If that doesn't work I'd get your support guys to talk to the software vendor as I'd guess you aren't the first person to have this problem.

Devices Missing from Home Hub 2 List

I have seen many entries on various forums about people connecting device and not seeing them on the network list.
I had this problem and went through all the suggestions and finally did a reset to factory defaults. This cured the problem temporarily but it returned the following day.
After lots of analysis it seems that the HH2 can only display 10 devices at any one time, so when I added the 11th device to my network – it does not seem to matter weather its wireless or not, it is not in the list – delete an existing entry and refresh and the new device appears.
Is this normal behaviour or is my HH2 faulty?

marcelaj1 wrote:
I know they are connected as I first noticed the issue when the P.C. I was logged onto interface with was not in the list.
From what you are saying this is normal for these things.
Its much the same on the home hub 1. Sometimes devices do not show as connected, even though they exist in the main device list. I get the impression that the web display only updates if the device has been active for a while.
There is nothing in the firmware to trigger anything, when a device status changes.
If I log into the telnet interface on the HH1, and use the command "hostmgr list", the device is shown on the list.
Telnet is not available on the HH2.
I would not rely too much on the device list. If you really want to see if a device is present, then simply "ping" it.
I actually use static addresses on my network, as it makes it easier to detect if a device is active.
See Static IP with Home Hub
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Home Hub 3 Signal Boosting

I have a BT Home Hub 3 which is located in a central point in my house, but does not stretch to my bedroom. I have been told that signal boosters do not work with Home Hubs. I have two Apple Airport Expresses - which can pick up the wifi signal in the places my MacBook doesn't but need to be connected by ethernet cable to my MacBook - and have been considering replacing the home hub with an Airport Extreme.
Is this a good idea? Can an Airport Extreme be used in my situation? What other options are there for me? Do any wifi boosters work with Home Hubs?
Thank you for your help.

Hi there
I've been reading a lot about those matters regarding the BT Infinity Home Hub 3 and the Airport Express.
I also have at home the BT modem downstairs and a Airport Express upstairs in the office, although it doesn't work as I thought.
First, the Airport Express can't expand the signal of the BT Home Hub but just reproduce it, and that is my case.
At the present moment, I experience instability problems with my wifi signal in the office, even if I play the Ipod through airport express or print, the signal is always failing.
After reading a lot in the forums here, I think I found the solution, and please correct me if I am wrong:
1) Take 2 powerline adapters, connect one near to BT home infinity and connect the second in the studio, directly to the airport express through a lan cable.
2) Buy another modem to be used as a repeater and put it in between the home hub and airport express, for example a bt home hub 1 or airport extreme or any other modem with a 'n' function.
for example: http://community.bt.com/t5/BT-Infinity/Infinity-Home-Hub-3-0-amp-Edimax-EW-7416APn-V2-Universal/m-p/...
3) replace the BT home Hub 3 modem with another, such as Keith_Beddoe mention in his forum
http://forumhelp.dyndns.info/wireless/hh3replace.html
Can someone confirm if my options are reliable or I will end up with the same problem in the end?
If there is any other info available in the forum that you know, please send me as well.
Thanks,

HP Photosmart Plus B209a-m printer and BY Home Hub 5

I upgraded from Bt Home Hub 3 to BT home Hub 5 yesterday and am having the same wireless connection that I had with Home Hub 3. The connection to Home Hub 3 was fixed by a post on this forum. How do I fix the problem for the Home Hub 5? I use a Mac book air and Yosemite OS.
This question was solved.
View Solution.

Hi @Dusha
I'd be happy to help you. We can begin our own troubleshooting from scratch, or you can certainly refer back tot he original post that resolved the issue from the last time this happened; Wireless printing will not operate om MAC OS X.
If this does not resolve the issue this time, let me know and we can work towards a resolution!
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Connecting with a Wireless Printer on Home Hub 3.

How do I get a XP Notebook to connect with the HP Photosmart 6510 connected wirelessly to my BT Home Hub 3.
My Network Places shows BT Home Hub 3.
Double click on HH3 and scrolling down to My Home Network.
You can see HPFE0AAB under wireless network, which is the HP Photosmart 6510.
According to the Photosmart it’s url is 192.168.7.71 and it is correctly connected to the hub.
The XP Notebook does have the relevant basic printing drivers installed for the Photosmart.
Perhaps I should add that I gave up trying to connect the Windows 8 Desktop to the printer wirelessly and used a USB instead. I’m not sure if the problem is with the set up of the Notebook or the Hub. I have tried turning off firewalls which so far seems to make no difference. I am running MSE on the Notebook and Defender on the Desk Top.
I've tried so many approaches I'mgoing round in circles.
Solved!
Go to Solution.

Here are the GENERAL steps on how to add a wireless printer on your wireless network.
As you have said that it is already connected and visible to the network it is a case of checking the settings below then if ok go to “adding printer to your networked computer” section
The wireless printer must have a static (i.e., manual) IP address assigned to it from your network IP address range. It cannot be DHCP enabled, otherwise every time DHCP assigns a new address, your printer port will stop working.
How to set a manual IP address on your printer:
When the printer is connected to the network the first time, the router will assign an IP address to it. To get the IP address that the printer was assigned, find the printer on your network and right click on it. It will bring up a properties box. The IP address for the printer will be found somewhere in there.
Using an Internet browser, type the IP address of the printer into the address line of the browser and press enter. It should bring up a printer configuration window.
Now, since each printer is different, I can't give you the exact steps, HOWEVER, here's what you are looking for:
Find a Network - TCP/IP configuration menu. Somewhere in that menu, it will give you the choice of setting a manual or static IP address versus a DHCP (Dynamic Host Control Protocol) assigned address.
You want to manually set the IP address to the address given on the configuration page. This would normally be 192.168.1.xx. The subnet mask will normally be 255.255.255.0 and the gateway will normally be the IP of the router, usually 192.168.1.254
Once the IP address is assigned permanently to the printer as a static address, you are now ready to add the printer to each computer on your network.
Add the Printer to Your Networked Computers
In Windows XP, follow these steps to add the wireless printer to your computer:
Go to Start, Printers and Faxes.
Double click on Add Printer
Click Next.
On the Local or Network Printer dialog box, choose Local Printer and UNCHECK the box that says "Automatically detect" the printer. Click Next.
On the Select a Printer Port window, choose to Create a New Port, and then under Type of Port, choose Standard TCP/IP port. Click Next.
Make sure the printer is On and Ready, and connected to the network. Click Next.
Type in the static IP address of the printer that you set in the steps above. Click Next.
It will then try to connect to that IP address. It you typed it wrong, or the printer is off, it will come back and give you an error.
If all is well, it should then ask you for the printer driver. Either set it to find the driver that you have previously installed or insert the CD for the printer, and find the Windows XP version of the driver.
Then choose the driver you want to install.
Click Next. It will install the driver and ask you to name the printer.
When it is done, click Finish. (You can choose to print a test page if you want).
Hope this helps.

Issues with Gagabit connection on BT Home Hub 3.0

I did post this is the BB Other Forum, but got no reply, maybe someone can answer it in this one.
I have just received a BT Home Hub 3.0 to replace my old HH 1.0
I have connected the hub up and 'assumed' that if I plug port 4 into my existing gigabit home network everything would work simple. However this is not the case.
My existing ;working' home network has the following
1 x PC
1 x Laptop
1 x N.A.S
These are all connected by a 5 port Netgear Switch (GS605) they all have the yellow light to say they are at gigabit speed.
When I plug the HH 3.0 into the swtch, the light only comes up as orange (100mps). I have tried changing cables, but still the same result.
However, if I connect the PC directly to the HH 3.0 then my Local Area Connection says it is connected at 1.0Gbps.
When connected to the switch, my connection through the HH 3.0 is very slow, but when connected directly to the HH 3.0 it is running at speeds I previously had.
I have disconnected all items from the switch, powered down the HH 3.0 and connected it on its own. The yellow (1Gbps) light flashes for a while and then changes to orange.
Can anyone advise?
Regards
Trevor

I have tired connecting just the HH 3.0 to the Netgear Switch with cables that I know work at 1 Gbps and into all the ports. Resetting the HH 3.0 on several occasions.
Each time the light flashed yellow and then turned to orange. I know the switch works as I have green lights when known Gbps items are connected, eg, PC, Laptop and NAS.
When I connect my PC directly to the HH 3.0 in the Gbps my network connection comes up as 1 Gbps.
It is just when I connect the HH to the switch.
When I go to the Home Network setting on the HH I have the following. The hub is connected to the switch on ethernet port 2
PC connected at 1000 Mbps (directly to the Gbps on the home hub)
BT Vision connected at 100 Mbps (directly to port 1 on the home hub)
Laptop connected at 100 Mbps (connected to the switch) but is showing as 1 Gbps on the switch.
NAS connected at 100 Mbps (connected to the switch) but is showing as 1 Gbps on the switch.
Any further ideas?
Regards
Trevor

Problem with "Home Network" in hub manager

Hi everyone,
I had a bit of an issue with my homehub this week where some prolonged decorating caused the hub to be unplugged for most of the day. When the hub was plugged in again it appeared to have performed a factory reset. Now over the past day or two it has had the odd issue that I've needed to sort. My main issue is that currently the "Home Network" option with the Home Hub manager will cause the router to reset and drop connection, however it is only this page. Also the router isn't responding to requests to bthomehub.home and I have to use the IP. I've done a factory reset through the hub manager and set up all my previous settings as were previously, but the lack of access to the "Home Network" page is still a problem and is getting to be frustrating because I have a chromecast unable to connect without being able to turn off smart setup.
Details of my home hub below, any input would be lovely.
BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.173.1.6

have you tried a factory reset but using the recessed button on back and holding for 20/30 secs until the lights flash?
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How to set up time capsule with BT home hub 4.0 & Openreach

Idiots guide needed.
My TimeCapsule (year old model) had been running well from my BT Openreach box (without using the Home Hub 4.0) but recently had issues with connection dropping - BT said they've sorted out their end and can't see any remaining issues and can't offer me any more support if I'm not using the Home Hub 4.0
I reset the TC to run straight from the Openreach Box still have issues with wi-fi dropping in and out (both on ethernet and wi-fi).
Can I:....
1) set up Time Capsule running from BT Home Hub 4.0 which itself runs from BT Openreach white box (thus continuing to get support from BT)
or should i go back to
2) Time Capsule running straight from BT Openreach Box
Can some one post an idiots guide to either option?
Other stuff that may be important.
Macbook air running Yosemite (mid 2011 model)
Apple TV
Airportexpress
Time Capsule
2 x iphone 4s
Kids PC
Ethernet and wifi for above - I generally run everything hard wired via ethernet.

The easiest and sure way is to use bridge on the TC as the method of connection. The TC then becomes a device in your network and gets its IP from the main router that I presume BT supply.
Method is,
1. Plug the TC WAN port into the BT supplied modem by ethernet.
2. Plug the computer you are using for the setup into the TC by ethernet.
3. Run the airport utility .. go to internet tab on the top menu..
In the bottom option, Connection Sharing choose off (bridged mode)
4. Go to the wireless page and setup wireless connection as you like it.. using whichever band you want. And make sure security is set to the highest setting, wpa2 personal. Put in a decent wireless passkey.
5. Press the update and fix whatever else the TC will show as needing fixing.. usually security stuff.
6. You can then disconnect the ethernet and connect by wireless if you want. Any port on the TC will now be a LAN port, including WAN.
This is assuming BT supply a wireless router with built in vdsl/other type of modem. If so you normally will not be able to bridge the modem, unless BT are using pppoe authentication which they haven't in the past.
If you really need to use the TC as a router then you will need to work out an alternative method. You can double NAT by placing the TC in the DMZ of the BT router if that is an option. It is not without issues in general.

Printers Woes with Home Hub 2

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