Printing fails, gs crashes

In my workplace I have two printers a Ricoh Aficio and a HP Color LaserJet 5550 and they are running via a remote CUPS server. However I can browse their cups page via the remote cups web interface.
I downloaded the suggested drivers hplip and openprinting-ppds-pxlmono-ricoh, in cups as connection I use the webaddress http://cupsserver/printername and I select the correct driver.
However, each time I try to print I get filter failed on both printers.
In the /var log file are lines like:
D [05/Mar/2015:17:07:21 +0100] [Job 9] Running command line for gs: gs -q -dNOPAUSE -dBATCH -dSAFER -sDEVICE=ps2write -sOUTPUTFILE=%stdout -dLanguageLevel=3 -r600 -dCompressFonts=false -dNoT3CCITT -dNOINTERPOLATE -c 'save pop' -f /var/spool/cups/tmp/foomatic-uP3YzG
D [05/Mar/2015:17:07:21 +0100] [Job 9] Started filter gs (PID 30674)
D [05/Mar/2015:17:07:21 +0100] [Job 9] Started filter pstops (PID 30675)
D [05/Mar/2015:17:07:21 +0100] [Job 9] The print file is empty.
D [05/Mar/2015:17:07:21 +0100] [Job 9] PID 30674 (gs) crashed on signal 11!
D [05/Mar/2015:17:07:21 +0100] [Job 9] PID 30675 (pstops) stopped with status 1!
so it seems that ghostscript crashes with a segfault.
I used this printers with another arch machine, I do not actually remember the precise settings. But I guess a gs crash should not happen...
What can I try?
Last edited by ezzetabi (2015-03-05 16:39:54)

Hi,
the same here. I'm using Xerox machine so it's not printer dependent.
I had this printer working in the past but now it doesn't work with very similar error as you have.
E [11/Mar/2015:14:23:13 +0100] [Job 43] Job stopped due to filter errors; please consult the error_log file for details.
D [11/Mar/2015:14:23:13 +0100] [Job 43] The following messages were recorded from 14:23:13 to 14:23:13
D [11/Mar/2015:14:23:13 +0100] [Job 43] Adding start banner page "none".
D [11/Mar/2015:14:23:13 +0100] [Job 43] Adding end banner page "none".
D [11/Mar/2015:14:23:13 +0100] [Job 43] File of type application/pdf queued by "mirek".
D [11/Mar/2015:14:23:13 +0100] [Job 43] hold_until=0
D [11/Mar/2015:14:23:13 +0100] [Job 43] Queued on "MFD-304" by "mirek".
D [11/Mar/2015:14:23:13 +0100] [Job 43] time-at-processing=1426080193
D [11/Mar/2015:14:23:13 +0100] [Job 43] 3 filters for job:
D [11/Mar/2015:14:23:13 +0100] [Job 43] pdftopdf (application/pdf to application/vnd.cups-pdf, cost 66)
D [11/Mar/2015:14:23:13 +0100] [Job 43] pdftops (application/vnd.cups-pdf to application/vnd.cups-postscript, cost 100)
D [11/Mar/2015:14:23:13 +0100] [Job 43] - (application/vnd.cups-postscript to printer/MFD-304, cost 0)
D [11/Mar/2015:14:23:13 +0100] [Job 43] job-sheets=none,none
D [11/Mar/2015:14:23:13 +0100] [Job 43] argv[0]="MFD-304"
D [11/Mar/2015:14:23:13 +0100] [Job 43] argv[1]="43"
D [11/Mar/2015:14:23:13 +0100] [Job 43] argv[2]="mirek"
D [11/Mar/2015:14:23:13 +0100] [Job 43] argv[3]="filetoprint"
D [11/Mar/2015:14:23:13 +0100] [Job 43] argv[4]="1"
D [11/Mar/2015:14:23:13 +0100] [Job 43] argv[5]="PageSize=Letter Collate ColorModel=Grayscale Duplex=None job-uuid=urn:uuid:856fa9a1-131d-3cdb-458f-c3b7e015177e job-originating-host-name=localhost time-at-creation=1426080193 time-at-processing=1426080193"
D [11/Mar/2015:14:23:13 +0100] [Job 43] argv[6]="/var/spool/cups/d00043-001"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[0]="CUPS_CACHEDIR=/var/cache/cups"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[1]="CUPS_DATADIR=/usr/share/cups"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[2]="CUPS_DOCROOT=/usr/share/cups/doc"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[3]="CUPS_FONTPATH=/usr/share/cups/fonts"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[4]="CUPS_REQUESTROOT=/var/spool/cups"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[5]="CUPS_SERVERBIN=/usr/lib/cups"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[6]="CUPS_SERVERROOT=/etc/cups"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[7]="CUPS_STATEDIR=/run/cups"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[8]="HOME=/var/spool/cups/tmp"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[9]="PATH=/usr/lib/cups/filter:/usr/bin:/usr/bin:/bin:/usr/bin"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[10]="SERVER_ADMIN=root@pracovni"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[11]="SOFTWARE=CUPS/2.0.2"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[12]="TMPDIR=/var/spool/cups/tmp"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[13]="USER=root"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[14]="CUPS_MAX_MESSAGE=2047"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[15]="CUPS_SERVER=/run/cups/cups.sock"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[16]="CUPS_ENCRYPTION=IfRequested"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[17]="IPP_PORT=631"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[18]="CHARSET=utf-8"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[19]="LANG=en.UTF-8"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[20]="PPD=/etc/cups/ppd/MFD-304.ppd"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[21]="RIP_MAX_CACHE=128m"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[22]="CONTENT_TYPE=application/pdf"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[23]="DEVICE_URI=socket://10.163.24.24"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[24]="PRINTER_INFO=Xerox WorkCentre 5755 v1 Multifunction System"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[25]="PRINTER_LOCATION=MFD-304"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[26]="PRINTER=MFD-304"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[27]="PRINTER_STATE_REASONS=media-empty-warning"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[28]="CUPS_FILETYPE=document"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[29]="FINAL_CONTENT_TYPE=application/vnd.cups-postscript"
D [11/Mar/2015:14:23:13 +0100] [Job 43] envp[30]="AUTH_I****"
D [11/Mar/2015:14:23:13 +0100] [Job 43] Started filter /usr/lib/cups/filter/pdftopdf (PID 6122)
D [11/Mar/2015:14:23:13 +0100] [Job 43] Started filter /usr/lib/cups/filter/pdftops (PID 6123)
D [11/Mar/2015:14:23:13 +0100] [Job 43] Started backend /usr/lib/cups/backend/socket (PID 6124)
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: +connecting-to-device
D [11/Mar/2015:14:23:13 +0100] [Job 43] Looking up "10.163.24.24"...
D [11/Mar/2015:14:23:13 +0100] [Job 43] pdftops - copying to temp print file "/var/spool/cups/tmp/017eb55064dbb"
D [11/Mar/2015:14:23:13 +0100] [Job 43] hrDeviceDesc="Xerox WorkCentre 5755 v1 Multifunction System"
D [11/Mar/2015:14:23:13 +0100] [Job 43] prtMarkerColorantValue.1.1 = "black"
D [11/Mar/2015:14:23:13 +0100] [Job 43] ATTR: marker-colors=#000000,#000000,#000000,#000000
D [11/Mar/2015:14:23:13 +0100] [Job 43] ATTR: marker-names='"Toner Bottle CRU"','"Xerographic CRU module"','"Fuser CRU module"','"Waste Toner Bottle CRU"'
D [11/Mar/2015:14:23:13 +0100] [Job 43] ATTR: marker-types=toner,transfer-unit,fuser,waste-toner
D [11/Mar/2015:14:23:13 +0100] [Job 43] ATTR: marker-levels=95,87,87,-1
D [11/Mar/2015:14:23:13 +0100] [Job 43] new_supply_state=0, change_state=ffff
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -developer-low-report
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -developer-empty-warning
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -marker-supply-low-report
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -marker-supply-empty-warning
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -opc-near-eol-report
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -opc-life-over-warning
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -toner-low-report
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -toner-empty-warning
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -waste-receptacle-almost-full-report
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -waste-receptacle-full-warning
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -cleaner-life-almost-over-report
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -cleaner-life-over-warning
D [11/Mar/2015:14:23:13 +0100] [Job 43] new_state=4, change_state=ffff
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: +media-empty-warning
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -door-open-report
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -media-jam-warning
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -input-tray-missing-warning
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -output-tray-missing-warning
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -marker-supply-missing-warning
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -output-area-almost-full-report
D [11/Mar/2015:14:23:13 +0100] [Job 43] STATE: -output-area-full-warning
D [11/Mar/2015:14:23:13 +0100] [Job 43] backendWaitLoop(snmp_fd=7, addr=0x7fccfd0d5048, side_cb=0x7fccfbd87230)
D [11/Mar/2015:14:23:13 +0100] [Job 43] PID 6122 (/usr/lib/cups/filter/pdftopdf) exited with no errors.
D [11/Mar/2015:14:23:13 +0100] [Job 43] Printer make and model: Xerox Xerox WorkCentre 7328/7335/7345
D [11/Mar/2015:14:23:13 +0100] [Job 43] Running command line for pstops: pstops 43 mirek 'Expense Report CZW40321666' 1 'PageSize=Letter ColorModel=Grayscale Duplex=None job-uuid=urn:uuid:856fa9a1-131d-3cdb-458f-c3b7e015177e job-originating-host-name=localhost time-at-creation=1426080193 time-at-processing=1426080193'
D [11/Mar/2015:14:23:13 +0100] [Job 43] Using image rendering resolution 600 dpi
D [11/Mar/2015:14:23:13 +0100] [Job 43] Running command line for gs: gs -q -dNOPAUSE -dBATCH -dSAFER -sDEVICE=ps2write -sOUTPUTFILE=%stdout -dLanguageLevel=3 -r600 -dCompressFonts=false -dNoT3CCITT -dNOINTERPOLATE -c 'save pop' -f /var/spool/cups/tmp/017eb55064dbb
D [11/Mar/2015:14:23:13 +0100] [Job 43] Started filter gs (PID 6125)
D [11/Mar/2015:14:23:13 +0100] [Job 43] Started filter pstops (PID 6126)
D [11/Mar/2015:14:23:13 +0100] [Job 43] The print file is empty.
D [11/Mar/2015:14:23:13 +0100] [Job 43] PID 6125 (gs) crashed on signal 11!
D [11/Mar/2015:14:23:13 +0100] [Job 43] PID 6126 (pstops) stopped with status 1!
D [11/Mar/2015:14:23:13 +0100] [Job 43] PID 6123 (/usr/lib/cups/filter/pdftops) stopped with status 1.
D [11/Mar/2015:14:23:13 +0100] [Job 43] Hint: Try setting the LogLevel to "debug" to find out more.
D [11/Mar/2015:14:23:13 +0100] [Job 43] PID 6124 (/usr/lib/cups/backend/socket) exited with no errors.
D [11/Mar/2015:14:23:13 +0100] [Job 43] End of messages
D [11/Mar/2015:14:23:13 +0100] [Job 43] printer-state=3(idle)
D [11/Mar/2015:14:23:13 +0100] [Job 43] printer-state-message="Filter failed"
D [11/Mar/2015:14:23:13 +0100] [Job 43] printer-state-reasons=media-empty-warning

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    0x1000 - 0x5fff com.apple.print.PrintCenter 5.5 (227) /System/Library/CoreServices/Printer Setup Utility.app/Contents/MacOS/Printer Setup Utility
    0x8fe00000 - 0x8fe52fff dyld 46.16 /usr/lib/dyld
    0x90000000 - 0x901bcfff libSystem.B.dylib /usr/lib/libSystem.B.dylib
    0x90214000 - 0x90219fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
    0x9021b000 - 0x90268fff com.apple.CoreText 1.0.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
    0x90293000 - 0x90344fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x90373000 - 0x9072efff com.apple.CoreGraphics 1.258.79 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
    0x907bb000 - 0x90895fff com.apple.CoreFoundation 6.4.11 (368.35) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x908de000 - 0x908defff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x908e0000 - 0x909e2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
    0x90a3c000 - 0x90ac0fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
    0x90aea000 - 0x90b5cfff com.apple.framework.IOKit 1.4 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x90b72000 - 0x90b84fff libauto.dylib /usr/lib/libauto.dylib
    0x90b8b000 - 0x90e62fff com.apple.CoreServices.CarbonCore 681.18 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    0x90ec8000 - 0x90f48fff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
    0x90f92000 - 0x90fd4fff com.apple.CFNetwork 4.0 (129.23) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
    0x90fe9000 - 0x91001fff com.apple.WebServices 1.1.2 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
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    0x910d8000 - 0x91101fff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
    0x91112000 - 0x91120fff libz.1.dylib /usr/lib/libz.1.dylib
    0x91123000 - 0x912defff com.apple.security 4.6 (29770) /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x913dd000 - 0x913e6fff com.apple.DiskArbitration 2.1.2 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x913ed000 - 0x913f5fff libbsm.dylib /usr/lib/libbsm.dylib
    0x913f9000 - 0x91421fff com.apple.SystemConfiguration 1.8.3 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
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    0x91444000 - 0x914bffff com.apple.audio.CoreAudio 3.0.5 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
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    -----------------------------

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