Printing to Xerox 4150 fails

Printing to th XEROX workcenter is not possible due tot "filter" prblems.
The fliter fails.
Couls anyone give me a clue on how tot solve the problem.
My Xerox drivers are updated already.
Kind regards!

Looking at the log, the Xerox rep might be correct about permissions. As the log shows the psto7750ps is a filter located in the Mac HD/Library/Printers/Xerox/PDEs folder and for this managed account is failing. So check the permissions on this PDEs folder and the file to ensure all users have Read & Write. Even if Everyone is listed with R/W, it may help to add the managed account to the list.
As a test you could create another queue to this AD printer but set the Print Using to Generic PostScript. This printer will not use the psto7750ps filter so if it works then you know it has something to do with this filter. I would then print the same file from the local account and check that this filter is also being called and is not erroring.
Note that depending on what function this filter performs it may not always be called unless something special is selected in the print menu. This would usually be the case for plugins located in the PDE folder (which stands for Print Dialog Extension) but since this is a filter (but in the PDE folder?) then it may be called every time its queue is used.
PaHu

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