Problem accessing base station

I have performed a hard reset on my base station, but cannot seem to connect to it (to upload new firmware, or to connect it to my existing network - connected to a d-link hub, using the same connection as I am using to type this message).
Every time I run Airport Utility, I get this message:
Please make sure your Apple wireless device is plugged in and in range of your computer or connected via Ethernet and try again. (-6753)
I have tried switching ethernet cables (from a MacBook Pro connected to a d-link hub), unplugging, using a different machine (an iMac Intel), no luck. What else can I try besides kicking the thing to pieces and filing an insurance claim (kidding!)?
AExtreme Name: Base Station ecdb9d
IP Address: 10.0.1.1
Version: 5.5.1
Airport ID: 00:0D:93:EC:DB:9D
thanks for any/all suggestions,
Seth
Message was edited by: swanksalot

Give this a try:
Open Airport Utility
Under the "File" menu choose "configure other"
Enter IP address:10.0.1.1
Enter password: public
That should allow you to configure Airport any way you want. You won't be able to use the setup assistant, so pay close attention to every warning you get each time you click on "update."
If Airport isn't recognizing your password, you may need to reset it before starting this process. If you use the tip of a pen and hold down the reset button for about 5 seconds, the password will reset to "public."
I have a Dell PC running windows xp. This seemed to work for me.

Similar Messages

Serious problem with base station and/or computer internet connection

Hi,
my powerbook does not detect my base station (another computer at home does, so the base station seems to be working) but it does detect other networks.
I have allready tried to reset the basse station (many times) but it doesen't help. Have tried to re-configure in Airport Admin Utility there is no base station (I cannot push configure) - when I push "Other" - it does not accept the base station password (have also tried "public" as they suggest in "help").
The same thing happens in Airport Setup Assistant: it does not detect my base station. It has happened before that the base station "disapears" and I could fix it now it seems to be unfixable. Can anyone out there help me???

Agnes,
the one computer connects wirelessly to the base
station and
works alright? Also the Mac can connect to the
base
station with ethernet and works alright?
Yes, thats correct
Then you should be able to access the base station two ways, from the Mac via ethernet or from the pc. I am assuming that your "pc at home" is a pc running windows (if the 2nd computer is also a Mac it would be even better).
Anyway, you can administer the base station from the dark side, you may want to check out the following:
AirPort 4.2 for Windows
http://www.apple.com/support/downloads/airport42forwindows.html
Check also:
XP users need to have WZC installed to administer:
http://docs.info.apple.com/article.html?artnum=108049
If you haven't upgraded your pc to XP Service Pack 2.
As far as running the admin utility from the Mac, connect to the base via ethernet. You have indicated that you can do that and get to the internet, therefore you should be able to see the base station with the admin utility. If you are seeing your neigbor's that is wirelessly. But the wired connection Mac->Ethernet->Base-LAN-Port should allow the base to show up with a Name and an IP Adress.
Once in the admin utility for the base station (either by pc wirelessly or by Mac via ethernet) you can then make changes. You should be able to see the Base Station Name and the Airport network name. You can then change the channel: 1, 4, 7, 11 (try three apart from each other). Is your base set up to configure TCP/IP using ethernet, configure using DHCP (select the Internet tab at the top to get to this page)? On the Network tab page, is the base configured to Distribute IP addresses, Sharing a single IP address using DHCP and NAT?
As far as your Mac's System Network Preferences, you are not selected to Connect using PPoE are you? Are you set to "Automatically join an open network"? Are you configured for Using DHCP? To join a specific network (your airport network name and password)?
By the way, if RF interference is a possible problem, you can check out:
AirPort: Potential sources of interference
http://docs.info.apple.com/article.html?artnum=58543
Gino
-

Remotely Access Base Station through Airport Extreme

Someone may have already asked this but i couldn't find it. I have a 500 Gb hard drive connected to my Airport Extreme set up as a base station which all the computers on the network are able to access with password. Is there anyway to connect to the base station when im not at home. I know a little about VPN but not sure if thats the best thing to do or even how to set it up here.
Any adivce is awesome.

1. Enable remote access to your base station's hard drive via its WAN port. See:
http://docs.info.apple.com/article.html?path=AirPortUtility/5.1/en/ap2051.html
2. When you are remote location (you cannot test this from a computer on your own LAN) go to the Finder, and from the Go menu select "Connect to Server...". You will need to enter the public IP address of your Base Station.
Notes:
1. This access is not going to be a secure connection like that provided by a VPN (because it is not supported by the base station)
2. Make sure your base station's disk password is a good one, because anyone on the internet that can guess it will also be able to access the data on the drive.

Can't access base station with Admin Utility

AirportXpress / 10.3.9
I have access to internet email and network machines but I can no longer access the base station through Airport Admin Utility or Airport Set up Assistant.
When I try to access the Base Station through Airport Admin Utility on my PowerBook, the base station cannot be seen. This happens if I am on wireless or plugged in with an ethernet cable. I can still surf the net and receive email.
When I try to access the Base Station through Airport Express Assistant on my PowerBook, the wireless network can be seen but the base station cannot be accessed. This happens if I am on wireless or plugged in with an Ethernet cable. However I can still surf the net and receive email.
When I try to access the Base station via Airport Admin Utility on a G3 Desktop via Ethernet the Airport Base Station can be seen but when I try to log on to it I receive the error, "The Airport Admin Utility was unable to read the configuration of the selected base station. An error occurred while reading the configuration". I can still surf the net and receive email.

Try pulling the Airport Express from power for a moment, then plug it back in again and let it restart (takes about a minute).

Music streaming to Airport Express problem, second base station needed?

Hi,
I want to stream the music throughout my house. I have 1 time capsule, 2 airport Express units (latest model) and a Mac Mini for the music. On the other hand, I have a macbook, which needs the time capsule for back-up (also wireless). Everything is connected and Internet is working, although, when I am "streaming" music, this does not go so fluently.
Should I need to buy another airport base station and use it only formusic, whilst keeping the Macbook connected directly to the time capsule?
I use 2.4 Ghz and 802.11n (b, g compatible). Airport express units are set up as "extend the wireless network".
Thanks!

My problem is exactly the same. Only iMac speakers work stably.

AE Base station will not connect to Internet

First of all, let me state that I have been lurking here for about a month, trying to fix this on my own, before writing this post. The problem: My base station sends out a strong signal, and shows a green light, but the network diagnostics on my computer say that it is not connected to the ISP or server.
I have tried (MANY times) the fix offered by Tesserax in this post: http://discussions.apple.com/thread.jspa?messageID=5750473&#5750473
which, in my opinion, should have fixed it. I paid a consultant from the local Apple reseller to come and have a look at it. He checked the modem settings and the base station, and concluded that the base station was defective (it was brand new) and I sent it back and got a replacement model from Apple.
The new base station has exactly the same problem. It won't connect to the ISP or the server. I brought it in to work, plugged it into the ethernet cable here, and it works just fine. It connects to the internet perfectly. (Incidently, I checked it using the same laptop I have at home).
So it seems obvious to me that the problem lies somewhere in the communication between my home modem and the base station. (The home modem does connect to the internet when I plug it directly into the computer).
But I still don't know what I can do other than reset the modem! I have rebooted it at least 25 times, left it unplugged overnight and everything...
Please help!

Would you be able to go over the internet settings with me? I find it a bit confusing.
Either connect to the AEBS's wireless network or temporarily connect your computer directly (using an Ethernet cable) to the LAN port of the AEBS, and then, using the AirPort Admin Utility, try these settings:
AirPort tab
o Base Station Name: <whatever you wish or use the default>
o AirPort Network Name: <whatever you wish or use the default>
o Create a closed network (unchecked)
o Wireless Security: Not enabled
o Channel: Automatic
o Mode: 802.11b/g Compatible
Internet tab
o Connect Using: Ethernet
o Configure: Using DHCP
o WAN Ethernet Port: Automatic
Network tab
o Distribute IP addresses (checked)
o Share a single IP address (using DHCP & NAT) (enabled)
Once you verified that you can get Internet access for all of your computers, you should secure your wireless network. To do so, I suggest that you make these changes:
My modem is set up to work as a DHCP server. In that case, the AEBS should NOT be configured to use DHCP as well, right?
The AEBS should be configured for DHCP. Since the modem is connected to the AEBS's WAN port, only the AEBS will receive the modem's DHCP-assigned address. In turn, computers connected to the AEBS will get their IP addresses from the AEBS.

Problem consistently printing via new (summer 2011) AIRPORT EXTREME BASE STATION and Brother wireless printer (model HL5370DW). What am I doing wrong?

Thanks in advance for any help you folks can offer. I'm a newb here and will try to offer as much detail as I can about the dilemma at hand.
Scenario: Home network has been recently set up for wireless internet access via NEW Airport Extreme Base Station (purchased September 2011). Units accessing the network include: 2011 Macbook Pro, 2011 Macbook Air, 2007 Macbook, 2009 Macbook Pro, 2 iPhone 3GSs, and a 1st-gen iPad (and a partridge in a pear tree AEBS is configured to run WPA2 encrypted network, as well as a WPA2 guest network. I am attempting to yoke a BROTHER HL5370DW wireless B or G/ ethernet / usb-capable printer to the main network such that any and all units can print wirelessly or its equivalent (i.e., via printer hooked to AEBS through USB hub)
Problem: Despite configuring the Brother printer to recognize the main WPA2 network I created, I am unable to get wireless printing to work. My workaround was to physically connect Brother printer to AEBS via USB, specifically using a Belkin USB hub (after all, I wanted access to usb drives, as well as the printer). This workaround works ONLY SOME OF THE TIME. Generally, after a fresh boot of any computer or after a restart of the AEBS, any given computer will be able to print (i.e., any computer wirelessly connected to the main WPA2 network recognizes the printer). HOWEVER, at random times, printer access is gone (as is access to USB drives connected to AEBS's usb hub). Wireless networks are still up and running when that happens. IS THERE A WAY TO GET THE USB HUB's devices (i.e., printer and usb drives) to ALWAYS REMAIN AVAILABLE AS LONG AS THEY STAY CONNECTED TO THE AEBS? In other words, what accounts for the intermittent loss of the usb peripherals?
Sometimes, I just shut the airport off on whatever computer is having this problem, and the problem goes away. Sometimes, the problem is present across all computers in the house, sometimes only a few are affected. I can ALWAYS see the AEBS in the Airport Utility if the AEBS is connected to the particular computer via ETHERNET CABLE.
My theories:
- true wireless printing (i.e., without usb hub workaround) doesn't work because the N network somehow isn't backwards compatible with the Brother printer, which, i believe, is B/G. Although...isn't Wireless N networking supposed to work with BG devices? I did find a thread (https://discussions.apple.com/thread/2570774?start=0&tstart=0 ) that explains some of the particulars of WPA2 encryption and Wireless B/G issues, but it was beyond my level of comprehension (I'm a psychologist, but not an Apple Genius
- The usb workaround is only intermittently viable because of some flaw in the Airport or Airport Utility that causes dropouts to happen when a Macbook Pro or Air's lid gets closed or one gets opened after having been at a different network (e.g., at my office).
QUESTIONS:
- Should I try to use my old router (7 year old Linksys WRT54G) as an access point and connect the Brother printer to that G-router? How do I do that?
- I wouldn't mind just relying on the usb hub method if I could just insure more consistency (i.e., no random dropouts of peripherals). How could I do this?
Rule out:
- wireless printing works on my printer - it was being recognized back before the AEBS. I had the Linksys router running a WEP network and had the wireless printer talking with no cables to the router and the computers. (I just don't want to revert to using WEP encryption given its lack of security and my trying to protect HiPAA related health information on behalf of patients)
Any help will be greatly appreciated.
Thanks in advance!

13 ASCII characters = 104 (aka 128)-bit WEP
encryption
If turning off WEP works, then you just need to
provide the cameras with the "Equivalent Network Password".
One of the problems with WEP is that the actual
standard relies on a 10 character HEX key for 40bit
WEP and a 26 character HEX key for 128bit WEP.
In order to make things easier, vendors use certain
algorithms to convert simple alphanumeric passwords
(or passphrases) into HEX keys, thus enabling the use
of simple easy to remember WEP password rather than
lengthy HEX keys. The problem is that different
vendors use different algorithms to generate the HEX
key and therefore a ASCII password on an AEBS will be
hashed differently on a non-Apple client and vice
versa.
You may find the following article helpful:
- Apple article, especially the part about
"Third-party client to Airport".
Brilliant idea about trying the system with No encryption on... that DID solve the problem... almost.. once I turned off the encryption option, and restarted the Airport, I got a dialog box showing that the "Base station needs attention" but it didn't indicate WHAT kind of "assistance" it needed. Nonetheless, I closed out of the Airport program only to find that the indicator light, which had been Green, was now, flashing Yellow and I could not connect anything, including my computer. I opened the Airport program again and found the ONLY way I could get the Green light on was to select some sort of encryption option... then the light would go Green again but my cameras would not hook up again, and when I went back in and ONLY changed the option to NO encryption, I got the yellow flashing light and the "this base unit needs attention" warning...
I think your suggestions are almost on the mark... is there any way of reconciling the WEP coding between the cameras and the Airport??? Or turning off the encryption option and STILL have Airport work?
Thanks again for your help and suggestions... I really appreciate it.
geoff

How do I get a VPN acct accessed using Airport Extreme Base station?

I have PC running Windows 2000. For my job, I access a hospital VPN at home. In my home, I am able to set up the Extreme Base Station for wireless conductivity with computers in my home and all have access internet wirelessly. No problem.
The problem is that I cant get it all to work together. How do I configure the base station to recognize/allow the VPN client to enter my network?
I currently have WEP 128 on. The computer used for VPN is hardwired to the base station. Even with security turn-off, I cant access the VPN via base station set up as it is.
help!
PC Windows 2000

I recently got my roommate's Lenovo t43p with VPN to finally work with my Airport Extreme.
1. Open the Airport Utility
2. Double click on your Airport Express on the left side to open up the panel.
3. Click on the "Internet" tab and then select the "DHCP" tab.
4. Click the "+" sign under "DHCP Reservations"
5. Create a name for the profile like "XP Work Laptop" or whatever, and then click Continue
6. You'll need to get your Windows laptop's MAC address which is sometimes under your laptop on a sticker, or you'll have to dig through XP's ridiculous Control Panel to find it.
7. Enter your laptop's MAC address in the field.
8. Lastly, in the 'IPv4 Address" field designate an IP address for your XP laptop that is within your router's range, if you're not sure of the range, the "IPv4 Address" range should be auto-populated with an IP address and you can just try it with that, or if it doesn't work you can change the last number to something higher but no more than like 4-5 digits more.
Hope this helps, Good luck!!

Can no longer access Graphite Base Station, Please help

For no apparent reason, my DP 800,10.4.11 can no longer access my Graphite Base Station. For years I have had no problems.
But this morning I lost access to my base station. I entered the PW as usual, but it did not allow access. I verified the PW in Keychain (and the base station name), but again I struck out. The machine is otherwise fine (or so it seems).
I have done the following, all unsuccessfully:
• Shut down with cold restart
• Zapped PRAM
• Safe Booted
• Created a new account/User
• Ran DiskWarrior
• Rebooted Base Station
• Reverted to a week old backup, still no joy.
I can successfully connect to the base station with my iMac, so I am certain the base station works.
I know nothing about this stuff, but it now seems the problem is with the Airport card inside the DP 800. Is this likely?
What if anything else can I do to either isolate the problem, or better yet, fix the problem?

Some things to try:
Create a new Location in System Preferences > Network. (Start from scratch; don't do it by modifying an existing Location.)
Turn off WEP encryption on the base station.
Physically move the base station and/or computer to overcome possible wireless interference in the original position. (Note: the base station does not need to be connected to the Internet while you test wireless connectivity.) You can also try enabling Interference Robustness (on both the computer and base station) and changing the wireless channel.
See whether the DP 800 can connect to a different wireless network.
I'm somewhat surprised you say you entered the password "as usual." Under the typical settings, your computer would remember your network and its password and join it automatically. (I know you haven't declined to store the password in the Keychain.) Moreover, your reference to the "base station name" strikes me as odd, as you do not need to know the base station name in order to connect to the network. Did you mean the wireless network name? Or might the password you have been entering be the base station password, instead of the wireless network password?

Can no longer access airport base station

I can surf the net via airport, but wireless printing has stopped working. I can also no longer configure the base station via the admin utility - just get an error message "an error occured whilst reading the configuration".
any suggestions what i can do to fix this?

First thing to try - pull power to the Airport Express and let it reboot, then restart your Mac.
If you still have problems, I'd next ask if you are using third-party firewall software on your Mac (which in a worse case scenario will block both admin and printer access to your Airport Express).

HT1218 After a recent iTunes update attempt iTunes no longer functions and the airport extreme base station is not accessable on our computer. We still have wifi but cannot access the base station software.

After a recent iTunes update attempt iTunes no longer functions and the airport extreme base station is not accessable on our computer. We still have wifi but cannot access the base station software.

Thanks for the reply. I appreciate the response. I tried that approach this evening and it didn't work for me. (Technically it worked for me, when I was hardwired into my base station, but would not work for me wirelessly, which is my main issue.)
Again, using the approach you recommended works only if I have my ethernet cable attached to the LAN port so my computer is communicating directly to the base station through the hard wire. I am able to scan for my base station and make setting adjustments normally this way too.
As soon as I disconnect from the LAN port and try to go wireless is where I run into problems. The Base Station's wireless network I created is available to choose in the top right corner of the monitor with all of the other available wireless devices/networks -- but the network I created does not have access to the internet. I am also unable to configure my Base Station wirelessly. When my Airport Utility tries to scan for the Base Station and Network, it cannot find any Apple Wireless Device. It's like the Wireless Network in my base station is not sending out a signal.
Is there a way to resolve this issue?

MacBook problems with Snow base station - other laptops work fine

Hi,
I just purchased a new MacBook to replace an iBook G4 800.
My snow base station works fine with the old iBook G4 (which has an extreme card) and with a borrowed PowerBook G4 Aluminum 1.5 GHz (also extreme card) but will not work with my new Mac Book. Every time I try to connect - I receive an error "There has been an error accessing "my name" 's network. Sometimes it will connect, other times (most of the time), it will not.
My MacBook connects fine to my neighbors Linksys access points and our work Lucent access points (which are b also - snow is b).
I did a search and am reading other people having similiar problems. I was wondering if anyone has resolved their problems. I spent 2 plus hours on the phone with Apple yesterday. They are placing the blame on the older base station (snow) but it is obvious that snow is working fine for other computers.
Theresa

I am still a little confused. I can be 2 feet from my base station and will keep hitting "try again" when trying to access my network and will get "an error has occurred" many times and eventually it will connect and I will have an incredibly strong signal. My MacBook will continue to have a great strong signal until it goes to sleep and then I will have a difficult time connecting again. My neighbors base station is a weak signal and I can easily join their network. Every time I connect, I have problems but once connected, it is great.
I guess it can be interference but I am now wondering if it is related to the snow/graphite base station only. This laptop has no problems joining other b base stations.
I spent hours on the phone with an Apple wireless support specialist the other night. He wants me to try an Extreme base station. He didn't indicate that he was aware of any MacBook problems (and he mentioned interference and we setup my laptop to only join my network and it didn't make a difference).
More to come.... IF anyone switched to a Extreme Base Station and that worked fine - please let me know. Though I sort of resent having a functional b base station that works with every other laptop and have to spend $200 towards another base station because of a new laptop.

Apple Base Station Connection/Recognition Problem

I have just purchased a Airport base station to use as a replacement for another router which has died. I have gone through the set-up routine, double and triple checked my connections and despite it all, I cannot connect to the Internet nor can I reestablish a wireless network within my home. All the lights on the base station are appropriately lit as per the manual. When I connect my internet connection directly to my iMac I have no problem accessing the Net.
My iMac does not appear to recognize the base station. Can anyone give me any troubleshooting tips as to how I can reestablish my wireless network and also connect my iMac directly to the Net. It should not be so much trouble to do so with all Apple equipment.
Thank-you.
iMac G5 Mac OS X (10.4.3)

Gary as you say it shouldn't be this much of a problem with all Apple equipment.
However sometimes after doing one thing or another you will need to do a system reset to make it work.
Normally you simply connect from the Modem they furnised you to the WAN port on an Airport Extreme Base station that is the port with the circle of dots, and the port with the 2 arrows pointing away from one another is for plugging in a hardwired computer.
It should be set up for the Airport to DHCP and it should assign IP's
Most of us that use the Airport Extreme or Express Base Stations use the Airport Set-up Assistant and Airport Admin Utility Software that comes with your Mac with Airport technology.
Often times if your confiquration is correct, and if you have a Power blip or you loose the connection there is a correct way to reset your system when about all else fails, and that is first turn off your computer.
Next pull the Power adapter from the back of both your Modem and the Airport Base.
Next is normally the hardest part because when this happens we are normally mad enough to throw it all out the window from jacking with it for an hour or 2.
You have to wait at least 5 minutes.
After your wait.
Plug in the power adapter to the Modem and wait until it reaquires the signal and depending on the modem they furnished you want 3 lights from left to right.
After you get this far and all looks ok you can plug in the Power Adapter to the Airport Base and again you must wait for the lights and signal, this will also take about a minute. NOTE: If you get in to big a hurry and don't let the equipment do it's work you will have to repeat to get it to work properly.
Now that you have both of these up and running you can restart your computer. This is the recommended reset by almost all Modem and Router Manufactures.
You should be good to go.

Cannot access certain web sites through Airport Extreme Base Station

I use the old (round) Airport Extreme Base Station (AEBS). Approximately three weeks ago I could no longer connect to americanexpress.com or to Godaddy or their mail servers. About a week ago the Godaddy sites started working again, but the American Express sites are still not working.
My current setup:
- AEBS connected to Time Warner New York cable modem
- Three Airport Express units - two connected to speakers, and one set up with WDS to provide Ethernet access to computer (PowerMac G5), which is in a separate room from cable modem
- I also have an Airport card in my G5 to connect directly to the wireless network (but that doesn't solve any of my problems)
I have tried resetting all the units, and have also tried running the network with all the Airport Express units turned off, none of which as allowed me to access American Express.
I have the exact same problems with my work-issued Windows 2000 laptop when logged in to the wireless network.
When I plug a computer directly in to the cable modem, I have no problem accessing any of the sites, which leads me to believe that the solution somehow lies with the AEBS - I just can't figure out what it is.
Any help/suggestions are much appreciated.
PowerMac G5, 23" Cinema Display, Airport Extreme Base Station (802.11b/g) Mac OS X (10.4.9)

If you're having trouble with throughput performance or just connecting to some websites, try changing the MTU value, on your Mac, to 1492. (The default value is 1500.) To do so, you can use a utility, like Cocktail or via OS X's Terminal.
MTU will vary with connection type. Cable and non-PPPoE, can use up to 1500, whereas PPPoE connections (WinPoet, RASPPPOE, Enternet, etc.) can only use up to 1492. For secure VPN connections (i.e., IPSec) use a MTU value less than 1500.
The best value for MTU is that value just before the packets get fragmented. To test, use the Ping utility.
OS X: ping -D -s 1472 www.dslreports.com
WinXP: ping -f -l 1472 www.dslreports.com
Reduce 1472 by 10 until you no longer get the “packet needs to be fragmented” error message. Then increase by 1 until you are 1 less from getting the same error message. Add 28 more to this (since your ping packet size, not including IP/ICMP header is 28 bytes). This will be your MaxMTU. (Note: If you can ping thru at 1472, stop, you’re done! Add 28 and your MaxMTU is 1500.)

An error occured while trying to access the base station

I know enough to get myself in to trouble...but not enough to get myself out
I am connected to my wireless network. I know what my WEP is. There is a different password when my iPhone connects to the wifi but I know that too.
I am trying to get in to configure the base station (want to do a port forward).
I downloaded the Airport Extreme Admin Utility for Windows. My network is listed on the left hand side. I click on configure and get prompted for a password. I have entered all passwords under the sun but continue to get the following error:
An error occurred while trying to access the base station. Make sure your network connection is valid and try again. Error code -4
Unable to reset the base station as if internet goes down or new passwords have to be changed on all computers then wonderfully patient flatmates may not continue to be so wonderful and patient.
2 questions
Is this a password error or something else?
Is there any other way of getting in so I can do a port forward with minimum disruption to internet connection for my flatmates?
Any help would be most appreciated

Im a bit disappointed. The main reason I went with Apple gear is because people told me "there are less problems" and its "more reliable". I have yet to see the difference with Windows based equipment and Apple gear. I have owned 2 Ipods, an Airport Extreme and an Airport Express. I have had more problems with these than my PC based stuff. Please tell me I am wrong.

Problem accessing base station

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