Problem at email setup

Hi,
I tried to setup my personal email on my BB torch 9810, found only one option for enterprise email, entered option and email management , received message as (unable to open email setup application. contact your wireless service provider)
I ask your help
thanks in advance

Hi and Welcome to the Community!
To use the proprietary BB services (including personal Push email capability, BBM, etc.), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them (Zain, according to your profile information) for assistance. Once you have a Push-email enabled BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), your BB-proprietary services will function (e.g., you will have Personal/Internet Email added to the email setup wizard, your BBM will function, etc).
With hundreds of carriers in the world, each with dozens of different data plans, it's impossible to tell you specifically what any service plan might actually provide. Only the carriers can answer that question. The best thing to do is to decide what services you desire, and then talk to your carrier about obtaining (from them) a data plan that enables what you desire.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Problems with email setup on my E72

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Check homescreen applications-> e-mail notification.
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Problems with Email Setup

I purchased a Blackberry Curve 9330 a few days ago, and am having problems with the email setup. I previously had an older model of the Curve, so have used Blackberry for email before. I'm going to Messagex ---> Options ---> Email Account Management and I get the following message:
"A new BlackBerry device has been detected. You must move email account(s) to resume email delivery to your BlackBerry device. Email delivery to your old device has been stopped."
It then lists the three email accounts I had on my previous Blackberry, and I click on "Move". It prompts me to enter my passwords for each email address, I do, and it says "Your password has been successfully validated." It shows all three email addressess. I return to my home screen, and the email icons are not there. I go back to Email Account Management, and it prompts me to "move" my email accounts and enter passwords all over again. I've done this at least 20 times at this point.
HELP!

Hi and Welcome to the Community!!
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your wireless service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Problems with email setup - Can't access security check

Hi all, i've recently aquired a BB Curve 9300 and managed to setup everything but I still have an unsolved problem:
i set up a gmail email account from my provider mobile email setup page (http://mobileemail.vodafone.it) and asked to sync both contacts and calendars.
The email was correctly set up as i can read and send emails but syncronization doesn't work.
My provider's site says:
If you have not already done so, to start calendar and contact synchronization, complete the security activation on your BlackBerry® device:
1. On the Home screen, click the Setup icon and click Email Accounts or Email Settings.
2. After you open the application, the security activation starts. When security activation is complete, calendar and contact synchronization automatically begins.
If i try to do just that (open the menu, click on the set-up icon and then choose the "Email Accounts" icon) the device quickly shows a hourclass icon, hide it and then does nothing.
If i try to access "Email Account Management" from inside the mailbox options i get the following error message:
"unable to open email set-up application. contact your wireless service provider"
I tried contacting my wireless service provider both in-shop and on the phone and their theory is that the email setup application is too new and is not compatible with my version of the blackberry OS (which is 6.0 bundle 2949, the device says it's up to date).
I tried a battery pull but didn't help.
Any suggestion would be really appreciated.
Thanks,
Marcello

Gotcha.
Are you able to access the email account from https://bis.eu.blackberry.com/html?brand=vodauk
If so, delete the email account from there then try adding it using the integrate link on the phone.
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
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Problems with email setup on Pearl!

Hey all,
So I recently created a Blackberry email address and I am trying to put it onto my device, but when I go throught the email setup application it wont let me login to the account to add it (even I triple checked the password and login) and when i try to create a new account it says one already exists! Anyone have any tips on how I can add my new email onto my device?

You mean you're not being able to access BIS account integration. Did you purchase an used (second hand) BlackBerry device? If so then contact the original owner ask for the user name and password which you need to use to integrate email IDs. Another option is contacting your carrier and ask them to make the device free from the BIS provisioning site. They might ask you some sort of indentification.
tanzim
If your query is resolved then please click on “Accept as Solution”
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Problem with email setup.

Hello Im new to the forums. I got an unlocked Blackberry 8310 curve for Christmas everythings working fine except Im having problems setting my email account up, using the net and using Blackberry messanger. Do I need to download anyblackberry software to make this work? Or does anyone have a number so I can get in touch with Blackberry?
Many thanks..

Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?
You must, in order to get the RIM push email functions you are looking for, as well as addtional BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more.
So, call your carrier an inquire about having the BlackBerry Data Plan added to your account.
Good luck.
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Problem with email setup in iPhone after changing to secure settings

When changing account settings to use Verizon's new secure email settings, my iPhone keeps giving error " Can not get Mail, the mail server incoming.verizon.net is not responding.
I am using port 995 with SSL as instructed. Switching back to the standard port 110 with no SSL works fine.
Outgoing works fine with port 465 and SSL.
Also, same secure settings on Outlook 2010 work perfectly fine.
Anyone having this issue?
Solved!
Go to Solution.

gusverde wrote:
When changing account settings to use Verizon's new secure email settings, my iPhone keeps giving error " Can not get Mail, the mail server incoming.verizon.net is not responding.
I am using port 995 with SSL as instructed. Switching back to the standard port 110 with no SSL works fine.
Outgoing works fine with port 465 and SSL.
Also, same secure settings on Outlook 2010 work perfectly fine.
Anyone having this issue?
A few other people have posted that after making the changes they had to reboot their iPhone/iPad in order for it to connect again. Have you tried restarting?
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Email setup wizard problem with internet mail accounts

I never had a problem with email setup until recently. When I try to click on internet mail account it wont open for setup. But when I click on enterprise account it opens for setup. Any ideas?

Please make sure you have a good mobile data coverage as it is need for the set up to run.
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E75 email setup problems with 210.12.15

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Hi,
after repairof keyboard, E75/ FW 210.12.15 was installed. I've not only problems connecting to my home WIFI network for checking mail (MAC filtered and with WEP key), I also can't connect to Internet thru this WIFI network. Checked with another open WIFI network and did not succeed either.
I've indeed noticed changing some settings were not stored.
Aonther thread mentions FAT of memory card corrupted, letting E75 reboot spontanuously. Formatted my microSD card. Still rebooting unexpectedly.
I find it strange this version is not on official Nokia support site.
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Problems with email on wizard setup

Hi
I have recently purchased a blackberry pearl 8110 on O2.
When I go into the wizard to set up my emails it only gives me two options
1. I want to use a work account with Blackberry Enterprise Server
2. Skip e-mail set up
I.e. it doesn't give me the option to enter an e-mail address - could there be a problem with my settings.
Thanks
C

ciara, Greetings, and welcome to the BlackBerry.com Support Forums.
You'll find that is the most often asked question in this forum. It's been asked and answered thousands of times.
Do you have a BlackBerry Data Plan enabled on your account with your carrier or mobile provider?
You must, in order to get the RIM push email setup screen for personal email, and the BlackBerry data services such as the internet browser, Facebook for BlackBerry, BlackBerry Messenger, and much more.
So, call your carrier and inquire about having the BlackBerry Data Plan added to your account.
Good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
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Pearl 8120 - email setup problem-pls advise

Hi everybody,
I bought my bb via ebay - unlocked,new. I cant setup my email, as it only has 2 options:
1/ setup using bb enterprise server
2/ skip email setup
missing the option setup /add new email address for bb internet email
i am a private person with no enterprise password, is there something i can do to make this work?
my seller has no clue what i´m talking about, replaced the phone and it has the same problem
thanks a lot
Erika

Maryteetee wrote:
Pls,I just bought a new BB,I want to set up email but it is not co-operating. What can I do?
Hello,
Please add some details..."not co-operating" is inadequate to even make any guesses. What exactly do you try? What exactly happens with what you try? Are there error messages? If so, what are they (exact, complete, including punctuation please)?
Details always help us to help you better.
Thanks and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Will not let me setup email account. says problem with email try again later

Icloud will not let me setup email @iclould.com. Say has a problem try again later?

Here's the iPhone email setup assistant:
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E72 email setup problems. Please help

I am trying for some time now to set up my email account on my new Nokia E72 without any succes. I hit the email setup button, chose the right acces point provided by the mobile company and after I enter the email and password the mesage "maximum number connections in use. Close an active connection first" appears. Here I only have two options OK or CANCEL. Hitting CANCEL it just gets out of what I was doing. Hitting OK it only gives me the acces point which I am using without any other option so I have to close it. Could anyone help me with this problem please?

Then you better check if other apps like Facebook, Worldmate, etc.. use connections.
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N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

Email setup problems - user name error

Hello,
This afternoon, I was handed a blackberry for the first time by my work. It had previously been someone elses but was wiped. I am having problems trying to get it to set up my emails. Here's what is happening:
Click on Setup Wizard
Click on Email Setup
Select 'I want to create or add an email address'. Click Next.
Get a message saying 'After you click Next, the Blackberry Internet Service setup application opens.' Click Next
The screen says 'Existing users - If you want to access your email settings or you changed your device, log in.'
It then asks me to enter my user name and password. I put in the user name and password that I registered on the Blackberry ID website earlier today, and it gives me an error saying: 'Blank User Name. Type a valid user name.'
I have tried several times now, tried turning the phone on and off, but nothing seems to work.
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Hi and Welcome to the Community!
It may be that you have an older device, older OS, and older email configuration app. As such, BIS is likely not linked to the BB ID (that's a newer capability). Rather, you need the actual BIS credentials that are associated with that BB...the BIS service is linked to the BB PIN, and that linkage is at the service provider side, so wiping the device itself does nothing concerning the BIS account credentials. You either need those or you need the carrier to reset the BIS account.
As a company BB, you should probably seek support from your admins...it is also possible that they are blocking the use of personal email accounts on the company owned BBs.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Email setup application and BIS problems

Good morning, I've a problem with the email setup application on my bold 9700 with wind, when I start the application the icon start the browser and not the application itself so I can not activate the gmail sincronization.
I try to resend service book and reinstall all the firmware but the problem persist.
Do you know how I can fix this problem? I try to contact the Wind customer service but they didn't know why the icon email setup launch the browser and not the application.
Thanks a lot and best regards

flaviomeazza wrote:
the email setup icon start an application with a proper menu,
Can you describe what you think is the "proper menu"?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Problem at email setup

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