Problem recovering new iPhone 4, Stuck on "Preparing iphone for restore", then giving an error message
I recently bought an iPhone 4, and it worked just fine, until I tried to sync it with iTunes. Whenever I would try to sync it, it would stall somewhere in the process, and then an error message would come up eventually. It would say something along the lines of "Process timed out, Internal Harware error" or somthing like that, there were several error messages.
So then I tried to restore the phone. I did it through iTunes, and eventually the process stalled on the "Preparing iPhone for restore" part, and then it would give me an error message (4013). My phone is stuck on the connect to itunes screen. When I do connect it to iTunes it says that the phone is in recorvery mode and that and needs to be restored. So again, I try to restore it and it gets stalled in the "Preparing iPhone for restore" part. I have also recieved the 2005 error code. I have tried to fix it by unplugging all other USB's, using a different USB port, disabling firewalls ect.. I have the newest version of iTunes, and my phone is running 7.0.3 (Can't update now that the restore is necessary, and I couldn't update anyways because the same problem I had syncing it occured when I tried to update.) I have Windows XP.
Error 1 is a baseband error. If you have Warranty or AppleCare Coverage take iPhone to Apple for resolution of this problem. If no coverage then search the Web for Error 1. Users have reported some success with this Error 1.
Similar Messages
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When trying to download the new iPhone version, I keep getting an error message that my network connection has timed out. Any ideas how to fix this?
This is asked and answered many time each day. The forum search bar is on the right side of this page.
Disable your firewall/security software and try again. -
I have the lastest itunes software but I'm trying to restore a backup onto the new iphone 5s and I get an error message and cannot restore? Any advice
If iTunes is otherwise working properly start with TS1538: iOS: Device not recognized in iTunes for Windows, in particular section 5, otherwise move on to Troubleshooting issues with iTunes for Windows updates.
tt2 -
Im tryinging to sync my new iphone 4 and I keep getting error message saying can't connect to store -9808
Try a Reset [Hold the Home and Sleep/Wake buttons down together for 10 seconds or so (until the Apple logo appears) and then release
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My iphone suddenly crashed and asked for restoration, however itunes sends error message of host not available (3014), what should I do?
Try -
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
Also see:
3014
Restoration of code 3014 will not work?: Apple Support Communities -
Preparing ipod for restore then error 1603
I've been trying to update my ipod touch 4G for 3 weeks. I download ios 5.0.1 and then tried to restore it manually. First i got the error 3194 and 2005. I tried changing host files, putting in DFU mode, using fixrecovery and so on n then those errors disppeared. But now everything's running smoothly until 'Preparing ipod for restore'. As soon as it starts, ipod went into recovery mode and that preparation stage would last around 4 mins and error 1603 or 1604 appeared. It's been going on for a long time and i find no solution. Plus i want to know if ipod normally goes into recovery mode when restoring cuz i've put it into DFU mode already.
My current ios is 4.1 and i m running window 7. Somebody pls help me?Did you try:
Error 1603: If you receive this error and the iOS device is not automatically placed into recovery mode, it may be necessary to do so manually. Refer to iPhone and iPod touch: Unable to restore for steps on placing iPhone into forced recovery mode. Also, remove the IPSW and attempt to restore again. If you do not want to remove the IPSW in the original user, try restoring in a new administrator user.
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Above from:
http://support.apple.com/kb/TS3694#error1603 -
ITunes doesn't see new iPhone for restore -- can I use recovery mode?
I am trying to upgrade 3G/iOS3.0->3GS/iOS4 on a Windows XP box with latest iTunes 9.2. I have backed up (and synched, but who cares) my old phone (3G). I expect, per various docs, that when I plug in the new (3GS) it will ask me to set up new, or restore, but instead it goes through some long registration dance (even though I've asked NOT to do this), which when I cancel out of (or even when I don't), I end up with the new (connected) phone not appearing in iTunes. I don't know what's going on, but I wonder, can I just bypass all this by putting the new phone in recovery mode and then doing the restore, or will that trash the OS as well (which would be bad, bcs the old phone is on 3.0, and the new one is on 4.0, so I don't really want the old phone's OS overwriting the new one! -- I guess I don't understand recovery mode, so I'm afraid of it.)
jeffshrager wrote:
Update: Actually, I let the scary registration song-and-dance go through and it seems to have done the right thing (or, at least it's doing it as we speak...I'm sure you'll hear a loud scream if it fails!) But my question stands: Could I have don't this by putting the new phone into recovery mode and done the restore that way, or would that have done something untoward?
Give yourself a solved!!!!! LOL
And yes, Apple forces you to go through the registration process. It is what it is.
As for your issue on recovery vs. restore, I'm not sure what you mean. Aren't they essentially the same thing?
Message was edited by: OrangeMarlin -
my iphone 4 will not turn on but when connected to the pc in itunes it says my device is in recovery mode and when i do SHIFT restore and select my ipsw it extracts then this 3914 error message appears. i normal restore then it this error message appears 1601. and my iphone is in RECOVERY mode. and holding the power button and the home button doesnt do anything my latops just makes a ding sound after 6seconds. My iphone screen is just blank and will not come on and i really need help
Has the iPod been wetted?
Try DFU mode and then restore
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Try on another computer.
Also see:
https://discussions.apple.com/message/12690674#12690674
https://discussions.apple.com/message/13032101#13032101
Last, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
Ipad Restore will not go past "preparing ipad for restore"
My ipad is frozen on the "connect to iTunes" screen. iTunes is stuck on "preparing ipad for restore" and will not continue, I have disconnected & turned off the ipad and started over several times. It always does the same thing.
Unable to Update or Restore..?
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps... -
IPhone 3GS stuck in recovery mode, iTunes "Preparing iPhone for restore" nothing is happening.
When loading iTunes this morning an update that I had been putting off popped up and I figured since I was going to be in the house for a while I'd finally do it. An error took place that I foolishly ignored and made no note of.
My iPhone is now stuck in Recovery mode (I assume so anyway, after having googles my problem for hours), iTunes tells me I need to restore the phone and so I click to allow it to. It then gets to the "Preparing iPhone for restore" and just sits there, doing nothing.
I am unable to use my phone and I feel very much out of my depth as I have NO idea what to do. Any help (noob friendly) would be greatly appreciated.I appear to have managed to fix the issue through googling the error code (rather than ignoring it this time), and figured I'd add the solution here for anybody in the future.
I simply moved my cable connecting my pc and iPhone to a USB port in the back of my computer rather than using the ones in the front and the process kicked off almost instantly without any further issues. -
I am facing a strange problem on new iphone 5 that I bought last week. The maps app and the places in photo gallery shows the pin and my location, however there is no information of locations. Tried to close the apps, phone restart, reset etc. I am accessing it via strong wireless connection and it works fine on other devices. Please help.
zapgrap wrote:
there is no information of locations.
Then no information exists. Use the Report a Problem button within the app to report it. -
I went on Itunes to install new software and backup. It has been running all night and still saying preparing Iphone for restore. How long is this suppose to take?
Preparing your iPhone for restore its supposed to be about 1-2 minutes! Do you see any errors the time you plug in the wire from your iPhone to iTunes?
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Hi, I hope someone can help.
SO I finally bought an iphone on pay as you go. Set it up including syncing eMail and Calendar from Google through the Microsoft Exchange settings following googles intructions.
I then switch the phone off, using the red slider. When I switch it on in the morning it takes ages at teh apple logo and then tells me I need to plug it into iTunes. The phone has been activated.
I got home plugged it in and it all started working fine. Then when I powered off again over night the same thing happened but this time when connecting to itunes I am told itunes cannot connect to any content on the iphone and a factory restore is required.
Selecting to continue with this, it down loads the latest software and then starts preparing the iphone for restore before erroring saying iphone could not be restored unknown error (1602)
Please help I have only had the phone 48 hours and am not happy!About the freezing, When i first bought my iphone when they came out I got a phone that after going to sleep or idle it would just freeze and i would have to hard boot the phone to come back up. I took it back to the store and they gave me a brand new phone. It was within the first 2 weeks that i purchased it. If your after your 2 weeks i think they will make you send it back to them so that they could look at it and repair it.
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Back in March my PC crashed while updating my Iphone 3Gs. Both froze and were rendered unusable. The Iphone had to be restored to factory settings in order to be used. The PC required more work and was delayed by warranty issues. In the meantime I bought a laptop and installed the newest version of Itunes. Itunes recognizes my phone but only comes up as "Set up your Iphone" with two subsequent options: set up as new iphone or restore from back up. I have mistakenly chosen the option to restore it back to July 2, 2011 when I last synced. No big deal, but it will not let me go beyond that screen and I cannot transfer my recovered apps or anything else. Any help on how to resolve this issue would be greatly appreciated. Thanks
Restore as New...
Redownload your Purchased and Free Apps using the Apple ID you Originally used...
iPhone User Guide
http://manuals.info.apple.com/en_US/iphone_user_guide.pdf -
The SIM card In my iPhone 5 has been giving me occasional messages that there has been a SIM Failure, there is NO SIM, or that there is an INVALID SIM. Until today, I was able to restart it with no problem and the SIM card would start up. This afternoon the NO SIM message came up and I cannot fix it. What is my next step? I am traveling in Canada now and it is not convenient to come back to the States just to get a SIM card.
Thanks,
LouHi,
Thanks for getting back to me. How can I initiate Verizon sending me a new SIM card? I will be here long enough to receive it if they can send it to me.
I have been trying to call Verizon Wireless, but they won’t take my call from my Skype account and I don’t have my phone.
Thanks again,
Lou
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