Problem setting up new mail account

I think when I got my macbook about 3 years ago I must have tried to set up an account for the 'mail' application. I no-longer remember wither my user-name or my password. When I open the app it comes up with a window explaining that I will be given guide-lines on how to create a new account, however, no guidelines are given and it just wants me to enter my use name and password, which it then does not recognise (it seems to therefore assume that I already have an account rather than helps me to set one up). The ending of the user-name is already written in (and is unalterable, as it's outide the bit I type in) and is "@mac.com" even though my Apple ID ends in "@mac.co.uk" (as I am from the UK) - should any of the details for my mail account be the same as my Apple ID?
Would be grateful for some help!

Hi amiaba, and a warm welcome to the forums!
I can't quite tell what it's doing, but open Keychain Access in Applications>Utilities, click on your Keychain on the left, put .mac in the search bar, once you find it, double click on it and click show password.
If you have no mail in there try this with Mail quit.
Drag this file to the Desktop...
/Users/YourUserName/Library/Preferences/com.apple.mail.plist
Start Mail & see if it steps you through it.
Not sure on the .uk thing, but is Date & Time>Time Zone set to the UK?

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STRANGE PROBLEM with "Create New Mail Account.scpt" when creating POP acct.

I am using "Create New Mail Account.scpt" to create a POP account. It creates the account successfully. It fetches the mails successfully. Now the problem begins. After fetching all the mails once if u click "Get Mail" in mac mail, it fetches all the emails again and has now 1 original and 1 copy of the email set which is on the server. I just need 1 copy of the mail set not multiple. Please give me a solution or direct me to a help.
Thanks
SCRIPT
global theUsername
global thePassword
set success to 1
set theResult to true
if theResult is not equal to false
#set theAccountName to getAccountName()
#set theUsername to getUsername()
#set thePassword to getPassword()
#set theEmailAddresses to getEmailAddress()
#set theFullName to getFullName()
-- POP Account
if accountTypeString is equal to "POP" or accountTypeString is equal to "IMAP" then
set theHostname to "THE HOST NAME"
-- POP specific options
if accountTypeString is equal to "POP" then
set deletionPolicy to my getDeletionPolicy()
if deletionPolicy is not equal to false then
set deletionPolicy to item 1 of deletionPolicy
set theNewAccount to my createAccount(accountTypeString, theAccountName, theUsername, theHostname, thePassword, theEmailAddresses, theFullName)
if theNewAccount is not equal to false then
setDeletionPolicy(theNewAccount, deletionPolicy)
getAndSetAuthenticationScheme(accountTypeString, theNewAccount)
getAndSetSMTPServer(theNewAccount)
else
set success to 0
end if
end if
-- IMAP specific options
else if accountTypeString is equal to "IMAP" then
set theNewAccount to my createAccount(accountTypeString, theAccountName, theUsername, theHostname, thePassword, theEmailAddresses, theFullName)
if theNewAccount is not equal to false then
getAndSetCachingSettings(theNewAccount)
getAndSetAuthenticationScheme(accountTypeString, theNewAccount)
getAndSetSMTPServer(theNewAccount)
else
set success to 0
end if
end if
end if
if success is equal to 1 then
display dialog "Account created!"
else
display dialog "Account creation failed!"
end if
end if
-- Convenience handler for creating accounts
on createAccount(theAccountType, theAccountName, theUsername, theHostname, thePassword, theEmailAddresses, theFullName)
tell application "Mail"
try
if theAccountType is equal to ".Mac" then
set theNewAccount to make new Mac account with properties {name:theAccountName, user name:theUsername, server name:theHostname, password:thePassword, full name:theFullName, email addresses:{theEmailAddresses}}
else if theAccountType is equal to "IMAP" then
set theNewAccount to make new imap account with properties {name:theAccountName, user name:theUsername, server name:theHostname, password:thePassword, uses ssl:true, full name:theFullName, email addresses:{theEmailAddresses}}
else if theAccountType is equal to "POP" then
set theNewAccount to make new pop account with properties {name:theAccountName, user name:theUsername, server name:theHostname, include when getting new mail:true, password:thePassword, uses ssl:true, full name:theFullName, email addresses:{theEmailAddresses}}
end if
on error
set theNewAccount to false
end try
end tell
return theNewAccount
end createAccount
-- Ask the user what they would like to name the account
on getAccountName()
repeat
set theResult to display dialog "What would you like this account to be named?" default answer "Example: My Home Account"
set theAccountName to text returned of theResult
if theAccountName does not start with "Example:" then
exit repeat
end if
end repeat
return theAccountName
end getAccountName
-- Ask the user for the user name for their email account
on getUsername()
repeat
set theResult to display dialog "What is your email user name?" default answer "Example: janedoe"
set theUsername to text returned of the theResult
if theUsername does not start with "Example:" then
exit repeat
end if
end repeat
return theUsername
end getUsername
-- Ask the user for the password for their email account
on getPassword()
set theResult to display dialog "What is the password for this account?" default answer ""
set thePassword to text returned of theResult
return thePassword
end getPassword
-- Ask the user for the email addresses for their email account
on getEmailAddress()
repeat
set theResult to display dialog "What email address would you like to use for this account?" default answer "Example: [email protected]"
set theEmailAddress to text returned of theResult
if theEmailAddress does not start with "Example:" then
exit repeat
end if
end repeat
return theEmailAddress
end getEmailAddress
-- Ask the user for the full name for their email account
on getFullName()
repeat
set theResult to display dialog "What is the full name for this account?" default answer "Example: Steve Smith"
set theFullName to text returned of theResult
if (theFullName does not start with "Example:") then
exit repeat
end if
end repeat
return theFullName
end getFullName
-- Convenience handler for asking the user what settings they would
-- like to have for their special mailboxes. This handler also sets these
-- values in Mail.
on getAndSetSpecialMailboxes(theAccount)
-- Sent messages default to storing locally
set theResult to display dialog "Would you like to store Sent Messages on the IMAP server?" buttons {"Yes", "No"} default button 2
log theAccount
tell application "Mail"
tell theAccount
if button returned of theResult is equal to "Yes" then
set store sent messages on server to true
else if button returned of theResult is equal to "No" then
set store sent messages on server to false
end if
end tell
end tell
-- Drafts default to storing locally
set theResult to display dialog "Would you like to store Drafts on the IMAP server?" buttons {"Yes", "No"} default button 2
tell application "Mail"
tell theAccount
if button returned of theResult is equal to "Yes" then
set store drafts on server to true
else if button returned of theResult is equal to "No" then
set store drafts on server to false
end if
end tell
end tell
-- Trash defaults to storing on the IMAP server
set theResult to display dialog "Would you like to store Deleted Messages on the IMAP server?" buttons {"Yes", "No"} default button 1
tell application "Mail"
tell theAccount
if button returned of theResult is equal to "Yes" then
set store deleted messages on server to true
else if button returned of theResult is equal to "No" then
set store deleted messages on server to false
end if
end tell
end tell
end getAndSetSpecialMailboxes
-- Convenience handler for asking the user what IMAP
-- caching setting they would like to use and configuring
-- it in Mail.
on getAndSetCachingSettings(theAccount)
set theResult to choose from list {"Cache everything", "Cache everything but attachments", "Cache when read", "Don't cache"} ¬
with prompt "Choose a message caching setting for this account:" default items {"Cache everything"} without multiple selections allowed
if theResult is not equal to false then
tell application "Mail"
tell theAccount
if (item 1 of theResult is equal to "Cache everything") then
set message caching to all messages and their attachments
else if (item 1 of theResult is equal to "Cache everything but attachments") then
set message caching to all messages but omit attachments
else if (item 1 of theResult is equal to "Cache when read") then
set message caching to only messages I have read
else if (item 1 of theResult is equal to "Don't cache") then
set message caching to do not keep copies of any messages
end if
end tell
end tell
end if
end getAndSetCachingSettings
-- Convenience handler for asking the user whether they want to use
-- an already defined SMTP server (if any) or whether they want to
-- define a new one.
on getAndSetSMTPServer(theAccount)
tell application "Mail" to set everySMTPServer to every smtp server
if ((count of everySMTPServer) > 0) then
set listOfSMTPServers to {}
repeat with eachServer in everySMTPServer
try
set listOfSMTPServers to listOfSMTPServers & name of eachServer
end try
end repeat
createNewSMTPServer(theAccount)
else
createNewSMTPServer(theAccount)
end if
end getAndSetSMTPServer
-- Handler for creating a new SMTP server, if the user has none set up
-- already or if they choose not to use one of their existing servers.
on createNewSMTPServer(theAccount)
set theServerName to "THE SERVER NAME"
tell application "Mail"
set theSMTPServer to make new smtp server with properties {server name:theServerName, port:25, uses ssl:true}
set smtp server of theAccount to theSMTPServer
end tell
getAndSetAuthenticationScheme("SMTP", theSMTPServer)
end createNewSMTPServer
-- Handler for asking the user what authentication scheme their server supports.
-- The options are different for POP, IMAP, and SMTP. Unless you are told otherwise,
-- it's best to leave these at their default settings.
on getAndSetAuthenticationScheme(accountType, theAccount)
if accountType is equal to "POP" then
set theChoices to {"Password", "Kerberos 4", "Kerberos 5", "KPOP", "MD5"}
set theDefault to {"Password"}
else if accountType is equal to "IMAP" then
set theChoices to {"Password", "Kerberos 4", "Kerberos 5", "MD5"}
set theDefault to {"Password"}
else if accountType is equal to "SMTP" then
set theChoices to {"None", "Password", "Kerberos 4", "Kerberos 5", "MD5"}
set theDefault to {"Password"}
end if
set theResult to choose from list theChoices ¬
with prompt ¬
"Choose an authentication scheme for this " & accountType & " server. Most servers support 'Password' authentication." default items theDefault without multiple selections allowed
if theResult is not equal to false then
tell application "Mail"
set theScheme to item 1 of theResult
tell theAccount
if theScheme is equal to "Password" then
set authentication to password
else if theScheme is equal to "Kerberos 4" then
set authentication to «constant exutaxk4»
else if theScheme is equal to "Kerberos 5" then
set authentication to kerberos 5
else if theScheme is equal to "MD5" then
set authentication to md5
else if theScheme is equal to "None" then
set authentication to none
else if theScheme is equal to "KPOP" then
set authentication to «constant exutakpo»
end if
end tell
end tell
if accountType is equal to "SMTP" then
set theSMTPLogin to theUsername
set theSMTPPassword to thePassword
tell application "Mail"
tell theAccount
set user name to theSMTPLogin
set password to theSMTPPassword
set uses ssl to true
set port to 25
end tell
end tell
end if
end if
end getAndSetAuthenticationScheme
-- Handler for asking the user what POP deletion policy
-- they would like to use for their account.
on getDeletionPolicy()
set theResult to choose from list {"Immediately after being downloaded", "After a specified number of days", ¬
"When I remove them from the inbox", "Always leave them on the server"} ¬
with prompt ¬
"Choose a POP message deletion option:" default items {"Always leave them on the server"} without multiple selections allowed
return theResult
end getDeletionPolicy
-- Handler for setting the deletion policy established in getDeletionPolicy()
on setDeletionPolicy(theAccount, thePolicy)
tell application "Mail"
tell theAccount
if thePolicy is equal to "Immediately after being downloaded" then
set delete mail on server to true
set delayed message deletion interval to 0
else if thePolicy is equal to "After a specified number of days" then
set numberOfDays to my getDeletionInterval()
set delete mail on server to true
set delayed message deletion interval to numberOfDays
else if thePolicy is equal to "When I remove them from the inbox" then
set delete mail on server to true
set delete messages when moved from inbox to true
else if thePolicy is equal to "Always leave them on the server" then
set delete mail on server to false
end if
end tell
end tell
end setDeletionPolicy
-- Handler for asking the user what deletion interval they
-- would like to use, if they are setting up a POP account
on getDeletionInterval()
set theResult to display dialog "After how many days would you like POP messages to be deleted from the server?" default answer "30"
set numberOfDays to text returned of theResult as integer
return numberOfDays
end getDeletionInterval

Hi amiaba, and a warm welcome to the forums!
I can't quite tell what it's doing, but open Keychain Access in Applications>Utilities, click on your Keychain on the left, put .mac in the search bar, once you find it, double click on it and click show password.
If you have no mail in there try this with Mail quit.
Drag this file to the Desktop...
/Users/YourUserName/Library/Preferences/com.apple.mail.plist
Start Mail & see if it steps you through it.
Not sure on the .uk thing, but is Date & Time>Time Zone set to the UK?

Can't set up new Mail accounts on N8

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Just a thought network access point is defined as Priority 1 in internet destinations rather than WLAN?
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Problems setting up POP mail accounts on E71

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Have a look at these two links:
http://www.e71fanatics.com/2008/07/e71-gmail-how-to-set-up-imap-with-built.html
http://www.realgeek.com/setting-up-gmail-on-nokia-e71/
Either one of these should solve your problem.
By clicking the "Kudos!" or the "Solution?" button on the right you can say "Thank You" and you´ll show the author and others that the post is useful.
The day we stop improving is the day we stop being good.

Windows 8.1, Surface Pro, 2 Outlook 2013 32bit - when attempting to set up new mail account with exchange 365 - "An encrypted connection to your mail server is unavailable"

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Please help me!? Everything works fine on my personal windows 7 laptop - but not on my new work owned Surface Pro 2!

Hi,
According to your description, your office 365 account cannot be configured on your Surface Pro while it can work on your Windows 7 client.
Maybe we can try to manually configure it. and you can also use network monitor to find the root cause.
However, since the issue is related to Exchange online(Office 365), I recommend you ask for more professional help on our Exchange online forum:
http://social.technet.microsoft.com/Forums/msonline/en-US/home?forum=onlineservicesexchange
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Thanks,
Angela Shi
TechNet Community Support

Hi please help! After setting up a new mail account my wifi button has greyed out. I've tried rebooting it ie turning off and on but no joy. I'm a complete technophobe and have no idea what to do next. I can receive emails but am unable to reply. HELP PLS

Please can someone help a total technophobe?!!! I have recently set up a new mail account and since I've done that my wifi button has greyed out. Not sure what happened as I had help from my daughter. She doesn't think that she did anything wrong as has been an iPhone user since day one!! She's at work now so I'm totally lost. Please help. Many thanks.

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Have you attempted an iTunes restore and setting up as a new device? Sometimes battery life issues can be caused by corrupted iOS software.
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W

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All new mail accounts are not setting up correctly you cannot connect and also any mail delivered to the accounts comes back as user not found.
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Oct 6 09:46:36 mail postfix/smtpd[1208]: NOQUEUE: reject: RCPT from mail.*******.org.uk[**.**.**.**]: 550 <pete@******.co.uk>: Recipient address rejected: User unknown in local recipient table; from=<support@*******.co.uk> to=<pete@******.co.uk> proto=ESMTP helo=<mail.******.org.uk>
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Any Idea's anyone ?

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Hi all you good people .
I am having a problem setting up the mail program . I'm using mail two under os-x leopard 10.5.7 . I have the pop mail working fine , but for some reason or another it wont send the mail out . I remember I got it working before , but it was a pain in the butt to do . So I ma forced to use Microsoft Entourage for my mail receiving and sending . I think Microsoft Takes more skill to use than the apple mail program .
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P.S Roadrunner .

Hi,
I assume you are using Mail 3.6, and not "mail two"?
What Authentication are you using on this SMTP? If not already, try using None, and removing Password and Username from SMTP setup for at least one test. Most Roadrunner SMTP are authenticated by reference to the IP address of your Modem, and using a separate authentication of the SMTP results in failure.
Mail Preferences/Accounts/Account Information, then click on the arrows beside the name of the SMTP in the section on Outgoing Server. After you click on the arrows, choose Edit Server List. Then if the SMTP is set up with the correct name, etc, click on the Advance Tab, use Custom Port with Port 25, None as authentication, and do not enter any Username and Password. Under authentication of None, the name of the SMTP will not have your Username appended. This is the equivalent, after having previously done the set up, to those email clients with a setting to use the info of the Incoming for authentication.
Let us know, but Roadrunner can vary from area to area on this, but this is the way it seems to always work.
Ernie

Problem setting up new mail account

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