Problem while saving a new BP

Dear CRM gurus.
When creating business partner in former GUI (ABAP) we have to save the customer before we can assign marketing atributes. The system issues error message "Business partner with GUID *** does not exist". And we loose all data and we have to start again. Is there any note which would correct this. I have bee trying to find any but no success.
Thank you very much for any help.
Best regards,
Petr

Hi Petr Syka,
Sorry about late response.
Implement Note 1471993 - error when saving bp with marketing attributes in SAP-GUID
Best regards,
Caíque Escaler

Similar Messages

  • I just want to reinstall windows 7. will i face any problem while syncing with new itunes, i just want to reinstall windows 7. will i face any problem while syncing with new itunes???

    i just want to reinstall windows 7. will i face any problem while syncing with new itunes, i just want to reinstall windows 7. will i face any problem while syncing with new itunes???

    Syncing to a new iTunes library or computer will erase your iPhone. Only if you back up your phone manually before syncing, you can restore your device from that backup again. A manual backup does not include the sync process.
    Do this:
    Disable autosync in iTunes, connect your phone to your new computer and right click on it in the device list and choose backup. iTunes will backup your iPhone without syncing.
    Transfer your purchases the same way, choosing "transfer purchases" this time.
    When you connect your phone for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
    Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the iPhone for the first time.
    Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
    There is 3rd party software out there, but not supported by Apple, see this thread: http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0
    About backups and what's saved: http://support.apple.com/kb/HT4946
    How to back up and restore:http://support.apple.com/kb/HT1414
    How to download apps for free again:http://support.apple.com/kb/HT2519
    Saving other data is also described here. How to back up your data and set up as a new device
    You can also back up iTunes and restore it on your new computer How to back up your media in iTunes ,but the iPhone will be erased anyway during the first sync.

  • Hi all, i'm new and facing a problem while creating a new file for Xcode. I can't select the box "with XIB for user interface" if the subclass is "UIViewController".this problem happen after i upgrade Xcode to 4.6 version.Appreciate for any help rendered.

    Hi all, i'm new to Mac book & Xcode. I'm learning and facing problems while creating a new file for Xcode. Before i upgrade the software, i have no issue to create simple steps in apps. After upgrade Xcode to 4.6 version, i'm facing lot's of issue eg.
    1) "the identity "iphone developer" doesn't match any valid certificate/ private key pair",
    2) can't select the box "with XIB for user interface" if the subclass is "UIViewController"..
    Appreciate for any help rendered.

    Mikko777 wrote:So what is the best?
    I wouldn't judge. I've been to Arch for a week, you know? But as said, it's VERY close to it.
    What I dislike after a week is makepkg not handling dependencies automatically (which would be overhead, so probably not appropriate).
    Mikko777 wrote:Also theres KDEmod for modular kde, dunno if its for 64 bits tho.
    Don't actually need that as said ... I see no real benefit of having that other than not beeing a KDE user or having Gentoos useflags.
    Mikko777 wrote:PS:You produce a lot of text and welcome smile
    Yeah. Wonder why I'm still employed? So do I ...

  • Problem while saving date field in custom table

    Hi,
    Iam facing the following problem while saving a date field in custome table
    i have a date field zdate in which the value is 02082010.
    now when i try to insert this value in the custom table it is getting updated as 20/10/0208 , but it should be 08/02/2010
    How can i correct it..
    Regards
    Kumar

    just before saving u might have to use a string reverse FM and then save it..
    CALL FUNCTION 'STRING_REVERSE'
      EXPORTING
        STRING          = p_string
        LANG            = sy-langu
    IMPORTING
       RSTRING          = r_string
    EXCEPTIONS
       TOO_SMALL        = 1
       OTHERS           = 2

  • Problem while saving an object under a dev class

    hi all,
            Here is a problem while saving an object under a development class.... I created a Z program (ZSORDER)  through SE38 and while i was saving that Z program under a development class called SALES it shows an error message like  <b>" customer object program ZSORDER can't be assigned to the package SALES"</b>..... can any one can explain what is the problem....

    hi,
    you should have created your package starting with the letters "Y" or "Z".
    you have created it with the letter "s". SALES.
    's' is reserved to be used by SAP.
    so create the package  with the letters 'y' or 'z' like 'ysales' and you wont be getting that problem.
    try it.
    warm regards,
    Hari Kiran

  • Problem While saving the Invoice

    Dear Experts,
                      I am facing the Problem while Saving the Invoice, In invoice, We assigne the Output as RD00 and Medium as 6 (EDI).
    When we are saving the Invoice, it getting as ' Updated Terminated'. When i found where the Error is coming in SM13, it showing in as Function Module "RV_MESSAGE_UPDATE' & Error Details is 'EAN11 not found for Material'.
                     But in Invoice whatever we enter the Material number, we maintain the EAN11 code. This EAN11 code is seen in MARM & VBRP Table. Unable to find the what the exact error is.
                   please help me to sort this issue, Its business complicated.
    Thanks in Advance,
    Srini

    Hi Asik,
              Thanks for your valuable Message.... I run as you suggested, but the dispatch time i kept as 1 or 2. because the program RSNAST00 is picking the values only for 1 or 2. so i run manually,, as of now the issue is, in the invoice number, for one material number, the Billed quantity is zero, so the UOM is getting as initial. From those vaues we are picking the EAN11 from maram table.
    So, i modify that and run the EDI manually. As of now its working...
              Thanks for your reply,,,
    Regards,
    Srini

  • Problem while saveing in Table Control.

    Hi
    I am geting error while saving data in table control.
    This table contol is pop up window at end of screen .
    user enter qty & uom in TC..
    Error i am getting is...
    Field symbol has not been assigned.
    Error analysis                                                                               
    The system tried to access an anasigned field symbol (data segment        
    number 32772).                                                                               
    The field symbol is no longer assigned, because a Unicode program         
    previously tried to set the field symbol using an ASSIGN statement with   
    an offset/length declaration. The memory addressed in this offset/length  
    declaration, however, no longer lay within the valid range.                                                                               
    Information on where terminated                                                                               
    The termination occurred in the ABAP program "SAPLOMCV" in                
    "CONVERSION_EXIT_MATN1_INPUT".                                           
    i Have coded like this..
    MODULE USER_COMMAND_0112 INPUT.
      CASE OKCODE.
        WHEN 'BACK' or 'CANCEL'.
          SET SCREEN 0.
    This iti is contain data which diplay in TC
         when 'DISPLAY'.
              LOOP AT ITI.
              read table iti with key ingr_code = iti-ingr_code
                                      ingr_desc = iti-ingr_desc.
              wka1-ingr_code = iti-ingr_code.
              wka1-ingr_desc = iti-ingr_desc.
              wka1-conc = iti-conc.
              wka1-quantity = iti-quantity.
              wka1-uom = iti-uom.
            append wka1 to itf.
            ENDLOOP.
         WHEN 'SAV'.
          loop at itf where check = 'x' .
                  update zacg_ns
                    set ingr_code = itf-ingr_code
                    col_name = itf-ingr_desc
                    conc = itf-conc
                    quantity = itf-quantity
                      UOM =  itf-UOM
                      ru = itf-ru
                      where ingr_code = itf-ingr_code
                      and col_name = itf-ingr_desc.
        zacg_ns-ingr_code = itf-ingr_code.
       zacg_ns-col_name = itf-ingr_desc.
       zacg_ns-conc = itf-conc.
      zacg_ns-quantity = itf-quantity.
    zacg_ns-UOM = itf-UOM.
    update zacg_ns.
                     endloop.
                     leave program.
                  ENDCASE.
              ENDMODULE.                 " USER_COMMAND_0112  INPUT
    MODULE read_table_control INPUT
    MODULE read_table_control INPUT.
      MODIFY itf  INDEX tc-current_line.
    ENDMODULE.                    "read_table_control INPUT
    *&  Include           ZACG_NS_2                                        *
    *&      Module  STATUS_0111  OUTPUT
          text
    MODULE STATUS_0111 OUTPUT.
      SET PF-STATUS 'ZNEWSHADE'.
      SET TITLEBAR 'ZNS'.
    ENDMODULE.                 " STATUS_0111  OUTPUT
    *&      Module  STATUS_0112  OUTPUT
          text
    MODULE STATUS_0112 OUTPUT.
      SET PF-STATUS 'ZTC'.
    SET TITLEBAR 'xxx'.
      DESCRIBE TABLE itf LINES lines.
      tc-lines = lines.
    ENDMODULE.                 " STATUS_0112  OUTPUt
                                                                                    PROCESS BEFORE OUTPUT.
    MODULE STATUS_0112.
    LOOP at itf WITH CONTROL TC CURSOR tc-current_line.
        MODULE TC_PBO  .
      ENDLOOP.
    PROCESS AFTER INPUT.
      MODULE CANCEL AT EXIT-COMMAND.
    LOOP at itf .
        module read_table_control.
      ENDLOOP.
    MODULE USER_COMMAND_0112.
    Can any one help me..

    Hi,
    Did you enter that filed later after creating the table control?
    You check in the element list whether for that element u have an entry or not..
    Regards,
    Nishant

  • Problem while saving files

    Hello everyone,
    I have problem while wanting to save my projects. Nothing appears when I click on "Save" or "Save as". Ctrl+S doesn't work either. The only option that remains to me is closing my project, then it asks me if I want to save or not, then I save. But once it closed without asking me, I lost my work It's kind of annoying.
    I'm using Photoshop CS5
    Could anyone help me?
    Thanks.

    You likely don't have a display with a minimum of 768 pixels vertically.
    Hard to believe, but Photoshop's Save dialog will fail if you don't have a display that large.
    -Noel

  • Problem while creating a new user on solaris

    I have a SUN ultra machine. Solaris 2.6 is installed on this machine.
    I have successfully created a new user in this machine using "admintool"
    Problem is I'm getting error messages when I'm trying to update NIS DATABASE.
    I'm doing-
    #cd /var/yp
    #/usr/ccs/bin/make
    and the response is----
    updated passwd
    pushed passwd
    make:Warning:Don't know how to make target /etc/ethers
    Current working directory /var/yp
    make:Warning:Don't know how to make target /etc/netgroup
    Current working directory /var/yp
    make:Warning:Don't know how to make target /etc/bootparams
    Current working directory /var/yp
    updated netid
    pushed netid
    Couldn't find /etc/timezone
    make:Warning:Target all not remade because of errors.
    Current working directory /var/yp

    I had the a similar problem with new users on sloaris 8.
    I wasn't able to add new users and change the shell variable while using admintool.
    Login back into the console would simply not happen.
    All i've been able to find is that changing the users' variable - i.e. .login or .profile to match that of a working existing user (root),
    would skip over the problems.
    Other variables in the skeleton files were helpful. I suggest you take a look at them.

  • RFC problem while activating the new ODS...

    Hi Experts,
    I have created a new ODS, while activating that it is giving bellow error message,
    RFC ERROR IN THE SOURCE SYSTEM.
    but I have checked with my basis team, everything is fine,
    What would be the problem.
    helpful answer will be appreciated with points,
    Thanks in advance,
    Venkat.

    hi all,
    iam even getting the same error and unable to solve this.please provide me solution with step wise process.iam getting the below error:
    Message no. RSBM035
    Diagnosis
    The system could not create DataSource .
    System Response
    The metadata for a DataSource must be created while the export InfoSouce is being generated. An error occurred at that time.
    Procedure
    Consult the appropriate developer (function module: RSA1_OLTPSOURCE_GENERATE).
    thanks&regards
    Vamshi

  • Problem while creating a new track

    Hi,
    When we create a new track, we get the following exception:
    Unexpected error; inform your system administrator: com.sap.cms.util.exception.CMSUnexpectedException: com.tssap.dtr.client.lib.cms.DTR.connect(Ljava/lang/String;Lcom/tssap/dtr/client/lib/protocol/ISessionContext;)V
    We have created a new product and a software component and defined the dependencies for the software component (SAP_BUILDT, SAP_JTECHS & SAP-JEE).  In the CMS, we have done Update CMS.  We are able to see the software component and have added the same in the 'Software Components for Development'.  All the usage dependencies are clearly visible.
    When we save the track, we get the above exception.  Can any one of you please respond this query?
    Thanks in advance.
    Regards,
    Ravi

    Hi Ravi,
    We enocounted a similar problem once.  For our situation it was a missing DTR url in the lanscape configurator.  To check/fix this do the following:
    1) login to CMS
    2) click on the Landscape Configurator link
    3) if not already selected, choose the track in the list of tracks on the left
    4) click on the Track Data tab for the selected track
    5) verify that the Design Time Repository URL is specified and correct (e.g. http://<server>:<port>/dtr
    Save the configuration.
    Hope this helps.

  • Problem While Saving the editable ALV GRID

    Dear Experts,
    I have a scenario in which i am display the ALV(using class) with some data in the custom container of module pool screen in the non-editable mode.Also i have save and edit buttons.If i click the edit button i have written the code to edit the some columns in the ALV grid, it is working fine.After editing it,when i click the save button then ALV has to refreshed with edited data and then it should go to non editable mode but it is not working.I have written the code for changing the editable ALv to non editable mode as follows :
      call method c_alvgd->set_ready_for_input
        exporting
          i_ready_for_input = 0.
    *****Row and column of the alv are refreshed after changing values
      stable-row = 'X'.
      stable-col = 'X'.
    *REfreshed ALV display with the changed values
    *This ALV is non editable and contains new values
      call method c_alvgd->refresh_table_display
        exporting
          is_stable = stable
        exceptions
          finished  = 1
          others    = 2.
      if sy-subrc <> 0.
    MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
               WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
      endif.
    Could you Suggest me solution for this issue ?
    Thanks & Regards,
    R.Dhineshraj.

    Dhinesh,
    I suppose that you are able to get your changes values on screen but not able to get your field in DISPLAY mode from editable mode, let me know if this is not your problem.
    When you press SAVE, after the PAI, again PBO will run and hence the editable code for that field will overwrite which will keep it editable.
    So, do something like this.
    data: gv_edit value 'X'.....  "global variable in TOP include
    PBO....
    loop at ...
    if gv_edit = 'X'.
    CALL METHOD lo_alv->set_ready_for_input
      EXPORTING
        i_ready_for_input = 1.
    else.
    CALL METHOD lo_alv->set_ready_for_input
      EXPORTING
        i_ready_for_input = 0.
    endif.
    endloop.
    PAI.
    when 'SAVE'.
    gv_edit =  space.
    When 'EDIT'.
    gv_edit = 'X'.
    Regards,
    Diwakar

  • CRM BDoc Modeler - Problem while creating a new segment

    Hi all;
    I have created a new BDoc type and wanted to add a segment. I imported a structure with some QUAN fields and a UNIT type fields. While activating segment, I got an error. I saw that the structure was not activated since I used some QUAN type fields and they were not assigned a UNIT type field. But the assignment was already done in the structure I imported. Is there a solution to use QUAN fields in segment definitions or what data element should I use instead of them?
    Thanks for your answers in advance;
    Hakan

    Hi all;
    I have created a new BDoc type and wanted to add a segment. I imported a structure with some QUAN fields and a UNIT type fields. While activating segment, I got an error. I saw that the structure was not activated since I used some QUAN type fields and they were not assigned a UNIT type field. But the assignment was already done in the structure I imported. Is there a solution to use QUAN fields in segment definitions or what data element should I use instead of them?
    Thanks for your answers in advance;
    Hakan

  • Problem while adding a new dimension in a existing cube with data in BW3.5

    Hi,
    We are trying to create a new dimension with new characteristics in a existing cube. But while activating we are getting error that "InfoCube contains data; intentional changes not permitted". Can we add a new dimension in a existing cube with data in BW3.5? If it is not possible then we can take the backup and delete the data from cube and then change the cube. But my question is that, when we will transport the cube with changes to quality then will it transport successfully or same procedure needs to be done there as well.
    Regards,
    Saikat

    hi,
    Adding new infoobject /dimension to the cube containing data in 3.5 is not possible.
    easier solution is create a new cube similar to old and add the new dimension and proceed.
    else you have to drop data and transport.
    Ramesh

  • Problem while creating a new row

    I am trying to create a new row in FulfillmentLineEntryResultVORowImpl which will be within the CheckAvailabilityOutputVORowImpl.
    For that I am trying to do the following coding and I am getting the "NullPointerException" while creating the "flrow".
    Please look in the code and suggest me the correct way.
    CheckAvailabilityOutputVOImpl outputVO = getCheckAvailabilityOutput1();
    CheckAvailabilityOutputVORowImpl outputRow = null;
    outputRow = (CheckAvailabilityOutputVORowImpl)outputVO.createRow();
    FulfillmentLineEntryResultVOImpl fle = getFulfillmentLineEntryResult1();
    FulfillmentLineEntryResultVORowImpl flrow = (FulfillmentLineEntryResultVORowImpl)fle.createRow();
    flrow.setErrorCode("26");
    fle.insertRowAtRangeIndex(0, flrow);
    and
    public CheckAvailabilityOutputVOImpl getCheckAvailabilityOutput1() {
    return (CheckAvailabilityOutputVOImpl)findViewObject("CheckAvailabilityOutput1");
    public FulfillmentLineEntryResultVOImpl getFulfillmentLineEntryResult1() {
    return (FulfillmentLineEntryResultVOImpl)findViewObject("FulfillmentLineEntryResult1");
    }

    Hi,
    I am using transient VO.
    The code that i mentioned earlier is to create the dummy response for the web service in error condition.
    For normal condition we are getting data from XML and by using readXML I am generating row nicely.
    The piece of code for normal scenario where it is working nicely is...
    Document doc = sendMessage("CheckAvailabilityInput", headerNode);
    CheckAvailabilityOutputVOImpl outputVO = getCheckAvailabilityOutput1();
    outputVO.readXML(doc.getDocumentElement(), -1, getXslForReadXML());
    if (AppsLogger.isEnabled(AppsLogger.FINE)) {
    Node headerNode1 = (XMLNode)outputVO.writeXML(-1, XMLInterface.XML_OPT_ALL_ROWS | XMLInterface.XML_OPT_ASSOC_CONSISTENT);
    try {
    Writer sw = new StringWriter();
    ((XMLNode)headerNode1).print(sw);
    } catch (IOException e) {
    AppsLogger.write(this.getClass(),
    "Couldn't convert the VO to xml",
    AppsLogger.FINE);
    outputRow = (CheckAvailabilityOutputVORowImpl)outputVO.getRowAtRangeIndex(0);
    And The xml that I am using is like below....
    <?xml version="1.0" encoding="utf-8"?>
    <checkAvailabilityOutput xmlns:op="http://xmlns.oracle.com/apps/scm/orderPromising/orderPromising/promisingServices/types/">
    <PromisingSystem>DOO-OP</PromisingSystem>
    <PromisingInstance>Instance</PromisingInstance>
    <PromiseDate>2012-08-22</PromiseDate>
    <FulfillmentLineEntryResult>
    <FulfillmentLineReply>
    <FulfillmentLineIdentifier>FID-003</FulfillmentLineIdentifier>
    <NumberOfAltOptions>0</NumberOfAltOptions>
    <DefaultAvailabilityOption>
    <OptionRank>0</OptionRank>
    <OptionSummary>0</OptionSummary>
    <FulfillmentLineResult>
    <FulfillmentLineIdentifier>FID-003</FulfillmentLineIdentifier>
    <TotalPrice>8000</TotalPrice>
    <TotalProfit>-392000</TotalProfit>
    <TotalMargin>-98</TotalMargin>
    <TotalValue>-392000</TotalValue>
    <NumberOfSplits>0</NumberOfSplits>
    <NumberOfSubstitutions>0</NumberOfSubstitutions>
    <FillRate>100</FillRate>
    <NumberOfAtpItems>1</NumberOfAtpItems>
    <NumberOfCtpItems>0</NumberOfCtpItems>
    <SourcingRule></SourcingRule>
    <ResultDetail>
    <SplitLineIdentifier></SplitLineIdentifier>
    <Customer>CUST_ID_001</Customer>
    <CustomerSite>CUST_SITE_001</CustomerSite>
    <InternalSalesOrderDestOrg>
    <OrgId></OrgId>
    </InternalSalesOrderDestOrg>
    <PromisingStatus></PromisingStatus>
    <RequestedDate>2012-06-02</RequestedDate>
    <PromisingType>Ship</PromisingType>
    <ExpectedArrivalDate>2012-06-01</ExpectedArrivalDate>
    <ExpectedShipDate>2012-06-01</ExpectedShipDate>
    <ExpectedPickDate>2012-06-01</ExpectedPickDate>
    <RequestedItem>ITEM_CODE_001</RequestedItem>
    <ExpectedAvailableItem>ITEM_CODE_001</ExpectedAvailableItem>
    <ExpectedAvailabilityOnRequestedDate>0</ExpectedAvailabilityOnRequestedDate>
    <ExpectedAvailableQuantity>200</ExpectedAvailableQuantity>
    <ExpectedAvailableQuantityUOM>EA</ExpectedAvailableQuantityUOM>
    <ExpectedShipFromOrg>
    <InstanceId></InstanceId>
    <OrgId>HYDERABAD</OrgId>
    </ExpectedShipFromOrg>
    <ExpectedDropShipSupplier></ExpectedDropShipSupplier>
    <ExpectedDropShipSupplierSite></ExpectedDropShipSupplierSite>
    <ExpectedMode></ExpectedMode>
    <ExpectedService></ExpectedService>
    <ExpectedCarrier></ExpectedCarrier>
    <CarrierCalendar></CarrierCalendar>
    <ExpectedDemandClass></ExpectedDemandClass>
    <ExpectedTotalFulfilmentCost>400000</ExpectedTotalFulfilmentCost>
    <ExpectedShippingCost>0</ExpectedShippingCost>
    <ExpectedMargin>-98</ExpectedMargin>
    <Price>8000</Price>
    <Profit>-392000</Profit>
    <Value>-392000</Value>
    <LineFillRate>100</LineFillRate>
    <ErrorCode></ErrorCode>
    <ErrorMessage></ErrorMessage>
    <PeggingDetail>
    <ItemId>ITEM_CODE_001</ItemId>
    <OrgInfo>
    <InstanceId></InstanceId>
    <OrgId>HYDERABAD</OrgId>
    </OrgInfo>
    <ShippingCalendar>Calendar1</ShippingCalendar>
    <ReceivingCalendar>Calendar2</ReceivingCalendar>
    <ManufacturingCalendar>Calendar3</ManufacturingCalendar>
    <ATPDetail>
    <Quantity>200</Quantity>
    <QuantityUom>EA</QuantityUom>
    <ATPCost>400000</ATPCost>
    <ATPMode>3</ATPMode>
    <LeadTime>0</LeadTime>
    <RequiredQuantity>200</RequiredQuantity>
    <RequiredDate>2012-06-01</RequiredDate>
    <AllocationRule></AllocationRule>
    <DemandClass></DemandClass>
    </ATPDetail>
    </PeggingDetail>
    </ResultDetail>
    </FulfillmentLineResult>
    </DefaultAvailabilityOption>
    </FulfillmentLineReply>
    </FulfillmentLineEntryResult>
    </checkAvailabilityOutput>

Maybe you are looking for

  • Tcode F.19 and program  RFWERE00 - Analyze GRIR Clearing accounts

    Friends, My client requirement is to include the field WBS Element in the report - Analyze GRIR Clearing accounts (F.19). Also how to capture the WBS Element assigned to a PO at the time of Goods receipt in the GRIR account. Please do the needful. Re

  • Why my VM on Azure is stopped? My MSDN credit has run out but why do you need to deallocate the VM?

    This is ridiqulous - MS did it again I didn't care for few bucks if I overrun the credit and BUM!!!!!!! all production websites and VMs stopped Still can't reanimate VMs Bad job Microsoft Azure, very bad job How this supposed to help: The server enco

  • Need help, reading next file line

    i have a file that i am reading using this code, this code reads only string on the first line i wnat it to read the second line from the file when the method is called again private transactionLine=""; public void fileReading() try           try    

  • Inconsistent Data

    I have a report of two columns, Program ID and Plannning Company. The query for this is given below: SELECT  ETL.DIM_PROGRAM.V_Program_ID,  DRVD_PROGRAM_PLANNING_SUPPLIER.Planning_Company FROM   ETL.DIM_PROGRAM,   (   select ETL.DIM_PROGRAM.I_Program

  • Illustrator won't launch; error 148:3

    I'm getting a licensing error on a product I've owned for years. This is after buying into creative cloud and trying to install an update. Now, neither illustrator or CC will update. Any ideas?