Problem with eprint

I bought a new HP Photosmart 5510 printer to use for photos from iPhone 4, only whenever I try to use the eprint service, I get a message in my email that the photo quality is not good enough and the print job was cancelled. Can't figure out how to fix the problem. Does anyone have an idea?
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Log into ePrintCenter and choose the ePrint Settings button. There should be a "Print options" tab which also has a Color/Grayscale option. Make sure that is set to Color to see if that makes a difference (even though pictures should default to color).
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Similar Messages

HP Photosmart 6520 problems with Eprint

Hi,
I just purchased a HP Photosmart 6520 and I've got problems using eprint.
When using eprint on the local network with my different smartphone everythings thine.
When trying to use the printer outside of my network, the printer is unreachable (eprint center shows the printer disconnected)
Are they special port forwarding necessary to use this printer?
Thanks in advance,
Dav

Hey DaBen,
I have some troubleshooting information you can use, this should be helpful try this link
Troubleshooting ePrint
AlwaysNeon posed Basic Troubleshooting for ePrint and AirPrint
This is some great information.
If you would like further assistance let me know, I'm happy to help
Sunshyn2005
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Eprint - Problem with ePrint Mobile and Windows Phone

Good morning,
I purchased a printer Officejet Pro 8600 and I have the following problem:
When we try to print from mobile Nokia Lumia 920 with Windows Phone 8, works fine if I print via attached text files (. DOC,. Txt) or. PDF or text in the message body. But when attachment is, image files (. JPG) does not work and,at the history ePrintCenter, shows an DISCARDED or ERROR message (attached copy of the screen). The same image files, sending mail from a PC, print correctly.
I need help. Thank you.

Hi kbdseattle,
Thank you for being an active member of the HP Support community.
The only way to ePrint from a Windows-based mobile phone is to email the printer. You can find the printer's email address by pressing the 'ePrint' icon on the front panel of your printer. When you press this icon it should display the printer's email address. If it's not and asking you to accept the terms of service you haven't activated the web services and set up the ePrint functionality of the printer.
Regards,
Happytohelp01
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I have HP LaserJet Pro M1536dnf Multifunction Printer and my problem with eprint "Not Connected"

i use eprint but after day show in site massage state Not Connected
to solve this problem turn off printer or hp web services and tern on and it work
but same problem after some hour show not connected
how can printer connected all time ?

Hey sfareg,
One thing you need to check is if your internet connection is intermittent. If it is not, you can follow these steps to give the printer a better connection.
1. Find your printer's IP address by printing a network configuration page.
2. Type you IP address into the address bar of your web browser.
3. Click on the network tab at the top of the page.
4. Look at the left hand side and click IPv4 under wireless.
5. Change the IP settings to Manual.
6. Enter the printer's IP address, your subnet mask, and your routers IP address or default gateway in the spaces.
7. Set the Preferred DNS to 8.8.8.8.
8. Set the Alternate DNS to 8.8.4.4.
9. Click apply.(You may need to refresh the page if it says processing for longer than a min and click apply again.)
The printer should have a better connection now.
Although I am an HP employee, I am speaking for myself and not for HP.
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Problems with eprint for Officejet 6500 e709n

Hi - I have a HP Officejet 6500 e709n printer. when I go to setup there is not web services option under any of the menus. I've printed a configuration page which shows that web services is enable but can't figure out how to print the web services information page. we had this printer attached to both my husband's and my ipads now it is nowhere to be found. andy help is greatly appreciated. thanks.

Hi,
Cloud Services as HP ePrint or Print Apps are only available for newer models, such fucctionality is not available as part of the HP Officejet 6500 (E709) Series.
You may find any supported products for Web Services listed below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02814760&lc=en&cc=us&dlc=en#N77
You may print from iPad using the HP ePrint mobile app through your local network however:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01616126&lc=en&product=3795314&tmp...
Shlomi
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Problems with ePrint and apps

Hi,
I have a new HP Envy 120. Everything has worked perfect during installation and the wireless symbol it lit with full strength. I have connected to our wireless home network and it looks like it it connected. When I try to use eprint nothing happens and when I try to use apps the printer say that it cannot connect to the web services. What is wrong?
BR
Anna-Karin

Hi @KaQan,
Welcome to the HP Support Forums. I understand that you are getting a connection error message when attempting to enable the web services on your Envy 120 printer.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots, on how to do this. Please do not worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
Please let me know the outcome.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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Problem with connection for ePrint

Hello,
today I brought a new printer - all in one, HP Deskjet INK Advantage 3520. All functions are OK, but i've a problem with ePrint.
Concretely, printer is connecting to my home wifi and I can print without USB cable without any problems. But when I want setup ePrint function, I get a error, that the printer haven't any internet connection and I can't finish configuration of service.
Does anyone know, how I can eliminate the problem?
Thank you,
Denis
This question was solved.
View Solution.

Hi DenyKr,
I see that you're having problems with your printer connecting to web services. I would try the steps below.
1. Open an internet browser type printer's IP address.
2. Should bring you to the printer's status page.
3. Select network tab at the top.
4. Left hand side select IPv4 under wireless.
5. Under DNS address Configuration select Manual DNS Server.
6. For Preferred enter 8.8.8.8
7. For Alternate enter 8.8.4.4
8. Select apply. You might get a warning saying this could interrupt connection that's fine.
9. Turn printer off for about 30 seconds then try again.
Let me know how it goes.

EPrint problem with CP1525nw - connection error

I just installed a CP1525nw in our home network. It's wired, and we can print and access the printer's web page from every computer - no problems with local printing.
However, I'm not able to successfully complete the ePrint setup. When printing the information sheet using the control panel, I quickly get the message "Connection Error, Check Connection", and it asks me to hit 'ok' to return to the main menu.
I am able to turn ePrint on and off, as well as enable and disable ePrint, both from the printer's webpage as well as the front LED menu. Each time I toggle the latter, I get a new email address. This successfully displays in the printer's LED window, so I know the printer is able to connect to the internet.
When I manually go to hp's ePrint website, and try to register my printer using the email address, it fails - unrecognized.
I'm aware that in order to complete the installation, the information sheet must successfully print. That seems to be the only thing failing. Any thoughts?
Here is some information about the printer and environment:
- Apple AP Extreme
- Printer directly wired to AP
- IP: 10.0.1.17, DNS 10.0.1.1 (router)
- Firmware: 20101125
Thanks again.

Everything is now working just fine. I wish I could say that I know what changed, but it must be magic.
This morning, after letting the ePrint stuff rest for a few days, I removed the service (using the web server), cycled power on the printer, added the ePrint service to the printer, and now everything is just fine. I'm able to print from our iPad no problem.
Seems hp fixed something, just not sure what.

EPrint problems with registering and trying to sign in

I have a HP Photosmart 6510 printer. I have installed the disk that came with it onto my desktop and also my laptop. I also installed the apps that were recommended on my iPad3 and iPhone4S. I believe that I have done everything correctly and I registered my printer with HP and open an account with ePrint. Here lies the problem, when I try to sign into ePrint it will not do anything. I have tried clicking on the sign in button on all 4 units and nothing. So now I go to the internet and try using the HP web site to get to ePrint which I can. I try to sign in there and I get an error message telling me that my password is incorrect. It tells me to enter my correct password or if I have forgotten my password to click here and it will send password to email that was used to open account. So I try to have password sent. When I enter my email address and hit submit it tells me to use the email address that was used to set up account. I have checked over and over again and the email address is correct. I can sign into my HP account without a problem, I can't get into ePrint. So I figure I will try as if I did not have an account in ePrint. I enter my name, email address and password and it tells me that the email address is not available as it is in use, no kidding, it is mine, but it will not permit me to sign in. It seems like there is a problem with the software for this program. Any ideas. I really like the print jobs that come off this printer. I have no problem printing within my home, but when I go out, that is where the problems start. I was able to send a picture to printer and I received an email telling me to go to ePrint to check on the status, well here we go again, I can't get sign into ePrint. I can't even find on HP website where I can go to get help. Please help

Hello rrs110,
It may be that you have a SnapFish.com account. Alot of long time customers of HP have SnapFish.com accounts and do not realize it. One of the printer software releases signed customers up automatically, and most people did not know, or forgot, because they never used it. Try going to SnapFish.com and using the forgot password link at the log in screen there. Once you have the password reset, go to ePrintCenter.com and use the SnapFish.com log in information to log in. If that does not help you may need to contact SnapFish.com directly to have them delete the account, or use a different email to register with.
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Problem with printing to a HP Photosmart Premium C410

Printer purchased and installed on July 9, 2011. Connected wirelessly to a D-Link Xtreme N GIGABIT Router Model DIR-655. Router IP address 192.168.0.1
The printer worked fine until last week. Then one of our Laptops could suddenly not print or scan anymore.
There are Two Dell Laptops connected to the same router.
The first Laptop, Dell XPS M1530 running Windows Vista Home Premium Service Pack 2, 4GB Ram 32 bit OS. This machine can print to HP C410 printer directly with no problems. It can see the printer’s embedded web server at 192.168.0.254 and can scan from there into a file on the laptop or can print the just scanned image from the embedded web server. It can also print to it using HP eprint.
The second Laptop, Dell Inspiron M1545 running Windows 7 Home Premium Service Pack 2, 3GB Ram 64 bit OS. This machine CANNOT print directly to the HP printer. It can see the printer’s embedded web server at 192.168.0.24 and can scan from there into a file on the laptop (I used a PDF format and brought it up in Adobe Reader to be sure) but it CANNOT print the just scanned image from the embedded web server. The print process fails and shows the document still in the spool queue with an error status. It can print to the HP C410 using HP eprint.
I have used the HP suggested process of uninstalling all the printer software and re-installing it from the original CD (tried this three times) and by downloading it from www.hp.com. I have also installed the HP fix titled: Following a Network Installation, the Product Loses Functionality and Is Missing from the Devices and Printers Menu after the Computer Is Restarted in Windows 7 (64-bit Only)
I installed the fix after a complete un-install / re-install cycle. I have run the HP Print Diagnostic Utility at this point in the process and it returns a clean (All Green Check Marks) report but its final test print fails in the same manner.
Thanks in advance for help in solving this problem.

So, this post, as well written as it is, went totally ignored by the HP personnel that are supposedto be "helping" us poor novices? WOW! No wonder this crap gets thrown out of the house so often.
I have two HP network printers. An HP Officejet 4500 G510g-m, and a HP Photosmart Premium C410a, and they are the most unreliable pieces of "equipment" that I have in my network. This is absolutely trhe crappiest bunch of junk on the market. The only thing worse than these "devices" is the support from HP for them.
I also have a HP Photosmart C5280 AIO, and a Deskjet D2345 Printer. I have little, to no, problems with these two. The "flagships" of my network imaging are the worst, of the worst.

Problems with wireless connection on HP LaserJet Pro 200 color M251nw printer

Hi! I have a problem with my printer internet wireless connection. I do everything what is in manual for installation, but my printer won't connect to the internet. I have LaserJet Pro 200 color M251nw.

Hi
With the notes you have posted i see that you are unable to get on to printer apps, web services and eprint, please follow the steps given in the link given below and check the wireless connection and it should resolve the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03325484&tmp_task=solveCategory&cc=us&dlc=en&ju...
Regards
Aneesh
I Represent HP
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How do you do double sided printing with eprinting with a hp officejet pro 8500a premium?

How do I do double sided printing with eprint? Why is there no option to change it online? I have
HP Officejet Pro 8500A Premium

Hi,
Automatic Two-Sided printing is not currently supported by the ePrint Service, as you may find any of the service capabilities and limitations listed below:
Duplexing (printing on both sides of the page) is not supported.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02641898&cc=us&dlc=en&lc=en&product=4083971&tmp...
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Problem with hp photosmart r937.

Hi
I have got problem with hp photosmart r937. Two menu options dosent want works (''Stitch Panorama'' and ''Move images to card''). Before they works but i switch something and now dosent works.
thx.

Hi,
Do you follow the setup guide ? What is the error ? Looks like your printer is not Airprint ready therfore you need to set it up for ePrint.
Regards.
BH
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Problems with printer and network connectivity

So I've been using an HP B110a photosmart wireless e-all-in-one printer that I got with my macbook pro and at the start, everything worked perfectly in terms of wireless printing, ePrint, and AirPrint. But recently, when I try to print wirelessly, it says the printer is not connected and I also can't find it on the list of nearby printers on the 'add printer' window. I also had problems with printing via ePrint but those have cleared up (I don't know what was wrong but it's fine now). Printing with AirPrint on my iPod touch has stopped working as well because the printer doesn't show up when I search for nearby printers.
Here's what I've checked/tried so far:
All the wireless services are enabled on my printer and my mac
I've reset the printing system on my mac, printer settings to factory defaults
Restarted mac/printer/iPod
Restarted router
Reinstalled HP printing software that came with the printer
All software is up to date
Wireless printing on another windows computer does work
Setting up wireless printing using the HP install disc doesn't work
Trying to add a new printer using the HP software disc that came with the printer is unsuccessful in locating the printer as well.
Printing over USB is problem-free
When I tried restarting the printer/router, I could see the printer for just a few minutes in the 'add printer' list but then it would disappear from the list and the printer would be 'not connected' so I can't print wirelessly.
More info
MacBook Pro (13 inch, early 2011)
Mac OS X Lion (10.7.2)
HP Photosmart e-All-in-One B110a
Router is a Huawei HG556a that I got from Vodafone NZ
Thanks in advance!

http://support.apple.com/kb/DL907

Problem with printing via HTC one

Good morning
I have a problem with my printer device (HP Photosmart 2575 All-in-One)
When i try to print out from my cell phone i recieved a message at the printer lcd display "operator involvement".
This happened after an upgrade to my mobile phone from sense5 to sense6. The type of my moblile is HTC One Mini.
Before this upgrade everything work correct.
can you help me with this?
best regards

Hello milosath,
Welcome to the HP Support Forums!
I would like to see if I can help out with the HTC printing issue. Ensure the printer is connected to the network via the Ethernet cable, download and install the HP ePrint App and try printing from there.
Getting Started with HP ePrint Mobile Apps<---
Cheers,
JERENDS
I work on behalf of HP
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Problem with eprint

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