Problem with iTunes purchase

I recently purchased a couple of albums from the iTunes store. They downloaded and installed to my iTunes directory, but do not show up in my music library on my ipod. Any one out there have any idea what I need to do to get them to into my ipod library? Thanks in advance for your help.

Hi marlin 45/70,
Welcome to Apple Discussions.
Since you've purchased the songs, I will assume that you computer is Authorized to play ITMS content.
If the files aren't in you iTunes Music Library then go to where your music folder is stored on your hard drive and locate the files in the that directory of folders.
You should just be able to drag the files into iTunes and use them.
If you can't find the files then look in your recycle bin in case you've accidentally deleted them (iTunes music is only moved to the recycle bin when deleted in iTunes, you have to empty the bin to complete that process.
If you find the files in your Music folder just add them to iTunes, if there in the recycle bin move them to the desktop an add them to your iTunes library.
If you get stuck post another message.
Kind Regards,
Peter.

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Unable to 'report a problem' with iTunes purchase

Hi all.
I have a Season Pass for Castle, Season 1 in the UK store. They have, as usual, been releasing the episodes for download approx 24 hours after transmission (yes, US readers we're THAT far behind you in being able to get this programme.). However, last week Channel 5 broadcast the final 2 episodes of season 1 back to back on the same night. Only one episode, episode 9, appeared in iTunes.
I thought I would use the 'report a problem' feature to ask if they're actually going to put the last one up to download, or if it's been forgotten. However, clicking the 'report a problem' link in My Account on any episode of Castle just opens the default Apple support webpage in Safari. If I use the link on any other purchase then I get the correct "Problem: Choose One" drop down within iTunes.
So, how can I ask a question of iTunes support about the currently missing episode if I can't use the "report a problem" link?

Doh. Didn't expect it to be that simple. I don't know why but I had it my head that they don't deal with iTunes store queries except via the in app reporting method.

Report a problem with iTunes purchase

I need to report a problem to Apple on a recent App purchase. After logging in to my account in iTunes, following the links to the purchase I want, the 'Report a Problem' link opens the iTunes Support link in my browser, where I see no place to get to the problem purchase and file a report. The links used to work in iTunes, as I have successfully reported a purchase problem in the past.
Hope you can help!

Doh. Didn't expect it to be that simple. I don't know why but I had it my head that they don't deal with iTunes store queries except via the in app reporting method.

TS1424 Anyone have problems with iTune purchases and functions when overseas?

I am in Israel, been here for three weeks and had no problems with apps updates, purchases,etc.
suddenly it says that I cannot coplete transactions because PayPal is declining payments.
However a quick check with PayPal shows that my account is in order and it should NOT be a problem.
There is a suggestion that being in another country is related to the problem.
Is this Possible ?

I have this exact problem. Also affects any app that is using map services (like foursquare). I've had Apple replace the phone (didn't help), had Verizon replace the SIM card (didn't help), and so I am still trying to solve this while Apple and Verizon point at each other and say that the other one is the problem.
Sorry no solution, but I hope one pops up here on this thread!

Problems with itunes purchases.

I'm having a problem with my Itunes. My computer recently crashed forcing me to reinstall everything I had. Well, I had all of my songs on my ipod, but when I went back into itunes this little box popped up. It told me that other users had the same connection or something and if I wanted to replace all my songs with this itunes. I said yes, thinking that it would let me keep all of my current songs. Well, it didn't. It erased them all and now they are gone. I can reload most of them becasue I have the cds, but what about the ones I bought on itunes? I have the receipts for everything I've ever bought, but how do get them back?? Need help fast!!! Thanks!

https://getsupport.apple.com/Issues.action

Problem with iTunes purchased track. I purchased an album from the store and downloaded. I contacted support as one track was defective and had this one track setup to re-download, which was successful.

I purchased an album with 11 tracks from the Store. When the download was complete, I edited the name to make it easier for me to find. I then synced my iPod and iPad with the new album. However I found that one of the tracks was defective and after writing to the support community, a second download was setup and this fixed the bad track. I was surprised that when the track downloaded, it went to the track with the new name. However it works perfectly on my computer. For some reason, the iPod and iPad have synced a few times but the track for this album on these is the original track with the defect and this has not fixed, though there have been multiple times that it has synced. The laptop with its corrected track works fine.
The message from support told me to be sure that the software on my laptop was the current version and I did correct this before getting that corrected download. However I notice that my iPod says that it has the latest version and won't check for an update until 2/24.
Can you help me figure this out. I thought if I could delete this track off the iPod and iPad that it would sync the correct version, but I can't see how to delete these.
Thanks for any help you can offer.

Assuming you are in a region where you are allowed to redownload your past music purchases, delete the problem tracks from your iTunes library, close and then reopen iTunes, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the "Report a problem" links in your account history, or via Contact Support.
See also:
HT5085 - iTunes in the Cloud and iTunes Match Availability
HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store
tt2

HELP! Problems with iTunes purchased content authorization...

I have many computers and between the wife and myself we have a lot of music. I just recently upgraded my windows partition on the Mac Pro to Windows 7 64 bit. Everything works great with the exception of iTunes. For example I will double click on a song to begin and it will tell me that my computer is not authorized to play the song... I will fill out the form with user name and password it will then access the store and tell me that the computer was already authorized (I have 3 of the 5 authorized...) However it will not let me play the song... when I click it again the same annoying dialog box pops up??
Another issue I am having is that none of the videos play... for example if I click on a video (that it actually thinks is authorized) I just get a gray box where the video is supposed to be and no audio...
I have tried uninstalling and re-installing I even tried using a restore point. Any ideas?? Thanks. Matt.

I just recently upgraded my windows partition on the Mac Pro to Windows 7 64 bit. Everything works great with the exception of iTunes. For example I will double click on a song to begin and it will tell me that my computer is not authorized to play the song... I will fill out the form with user name and password it will then access the store and tell me that the computer was already authorized (I have 3 of the 5 authorized...) However it will not let me play the song... when I click it again the same annoying dialog box pops up??
Just doublechecking, Matt. In the course of your troubleshooting to date, have you worked through the following document?
[iTunes repeatedly prompts to authorize computer to play iTunes Store purchases|http://support.apple.com/kb/TS1389]

Problems with iTunes purchase/support

I purchased the Matrix trillogy last night, and did not have time to download all of the content before I went to bed. I woke up this morning I tried to download the content, but iTunes is saying that I only purchased the first Matrix. I tried to contact support and was successful the first time. After that first contact (no response yet), I decided to try to puchase the trillogy anyway (it is cheaper that buying the remianing two movies), and iTunes will not allow me to purchase the trillogy now.
If I try to contact support now, I get a popup dialog that takes control of the window and does not respond to user input(close, no and yes buttons do not respond). The only way to do anything in the browser after that point is to back up or close the window.
Any advice?
Harlow

Hi,
Check to make sure you do not have In App Purchase restrictions set up: General>Restrictions. If Restrictions are on on your device, make sure the In App Purchases is ON.
If Restrictions are not turned on, contact iTunes Support:
https://expresslane.apple.com/Issues.action
Cheers,
GB

I have problem with Itunes losing where podcasts and some purchased music is located. Don't know how Itunes losing the locations of the files and I can't find the files on my hard drive. What can I do to stop Itunes losing location and restore my files?

I have problem with Itunes losing where podcasts and some purchased music is located. Don't know how Itunes losing the locations of the files and I can't find the files on my hard drive. What can I do to stop Itunes losing location and restore my files?

Try assigning Queen as the Album Artist on the compilations in iTunes on your computer.

HT201359 i have a problems while purchasing or download a free item in apps store or itunes, it said that you have a problems with previous purchase, it also said that my payment method was decline.,..

i have a problems while purchasing or download a free item in apps store or itunes, it said that you have a problems with previous purchase, it also said that my payment method was decline.,..

Hi shldr2thewheel,
it has been a while since we have last spoke, I would like to let you know, I am still working on getting used to the switch from windows to a Mac/Apple system. I do have a new question for you, I did purchase In Design CS5.5 through journeyed.com through Cuyahoga Community College of which I attend as a student, is there a way to purchase an online book through iTunes to learn that as well? Also, you know me, the struggling student, I would also, when and if the book can be purchased through the iTunes, would need to know if you do know of a much easier book for struggling students like myself and at a reasonable price as well for the In Design CS5.5 program. Our campus bookstore had closed early, and, so did the colleges library and our local library here where I do live, so, I cannot go to either place to purchase a book or to take out a book, plus cash funds are low at this moment as well but, I do have money left on the iTunes account to use, if it can be used. So, can it be used, the iTunes money, towards finding a low priced online book? I am in great need of assistance as I have a project due for my one course for this Tuesday, September 4, 2012.
Sincerely in need of help once again,
Kim

My app store wont let me download apps, says the card is expired and theres a problem with previous purchase can someone help me pls?

My app store wont let me download apps, asks me to update my payment details then says theres a problem with previous purchase and card is expired which is untrue someone help me pls

This is a User to User Forum...
See Here for
Mac Apps Store Customer Service
http://www.apple.com/support/mac/app-store/contact.html?form=account
iTunes Customer Service Contact
http://www.apple.com/support/itunes/contact.html

Is anybody else having problems with itunes (10.6.3.25) and ipod touch (5.1.1)?

Lately I've been having a ton of problems with iTunes and my iPod Touch (4th generation). Lots of error messages such as can't connect to itunes store, incompatible application, ipod detected but not identifiable, invalid response received from device, unknown errors [mostly (0xE8000001)], problem with audio configuration, etc. I've done everything I could think of. Uninstalling iTunes (with all the components) then reinstalling with the newest version (10.6.3.25), running diagnostics and such. If it does appear (about 2% of the time) then iTunes freezes and/or it won't sync. I also try to change some info (song title, artist, artwork, etc)(when it DOES come up) and it shows up on itunes but not on my ipod. My ipod appears on my computer but not in iTunes under devices like its supposed to. I've been to all the support threads I can possibly find and NOTHING has helped. I also had the latest version for the ipod touch (5.1.1). And I've never had any issues with iTunes or my iPod touch before. I know I should probably try restoring my ipod but I absolutely do not want to do that unless I have to because i have a lot of music, apps, movies, etc I'm not able to back up. Also, I'm using a Windows 7 computer. Please Please help if you can, I am frustrated because I can't do anything.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
You could also try working through
TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
tt2

Problems with iTunes syncing with Apple TV 1st gen

all of a sudden today I am having problems with itunes 10.6.1 syncing with apple TV gen 1. Everything was fine when I upgraded itunes and iphoto 11.
Today the apple TV shows up in devices but when I try to sunc it manually (it won't start autmatically even though it is supposed to,
I get a message
If you try to sync content your Apple TV (1st generation), this alert appears in iTunes: "The Apple TV '(Your Apple TV's name)' is not responding. Check that any firewall software running on this computer has been set to allow communication on port 3689."
My firewall is turned off. I operate Lion on my laptop
Please help. seems like I had this issue before but do not remember what caused this and how it was resolved

I have a similar problem. ATV1 (3.0.2), itunes 10, connected via wireless time machine (hardwired to router) + airport express wireless extender. ATV showing in itunes menu. All TV shows, movies, music etc showing on ATV (not sync'd) EXCEPT 4 episodes of one TV show that was purchased as a series on iTunes (not on the ATV).
I have also had the firewall error - intermittently.
Have rebooted iMac. Have factory reset ATV and re-set up. Tried just sync'ing the 4 episodes I want to watch. No luck. Tried marking episodes as watched. No luck. rebooted everything. Twice.
ATV1 accesses all other info on iTunes (music, movies etc).
Infuriating.
Any ideas?
Message was edited by: CMFIELD

I have Windows 7 and just recently experienced a problem with itunes freezing up when I clicked on the "apps" tab. Everything else seems to work okay in itunes. I have uninstalled it and reloaded it 4 or 5 times, but still freezes up.

I have Windows 7 and just recently experienced a problem with itunes freezing up when I clicked on the "apps" tab which shows the apps that are loaded on my phone. Everything else in the itunes software seems to be working okay. The problem is in the part where you sync the newly purchased apps. The apps will all be blank that are downloaded and that part of the software crashes itunes or freezes up. I can get out of itunes okay after the freeze up, but it just stops me from syncing anything that I have newly added. If anyone has had this problem before or knows someone that has, please let me know how I can fix it. I have uninstalled and reloaded itunes 4 or 5 times, but the problem is still there. I might add that I have been using itunes and purchasing apps for 2 to 3 years without any problems. HELP.

You would get better response from the iTunes community forum.
Have a nice day!

Hi am having problems with iTunes,I have all my music on my 4s but I bought the iPhone 5 today.us there any way that I can transfer music over to my new phone without using the library?as it doesn't seem to be on my PCM anymore.

Hi am having problems with iTunes,I have all my music on my 4s but I bought the iPhone 5 today.is there any way that I can transfer music over to my new phone without using the library?as it doesn't seem to be on my PC anymore.i reset my pc and save my iTunes to a hard drive but can't access it.Need help please

" When I did this, my library showed all the music I have "purchased" from itunes but did not have the music that I downloaded a long time ago through itunes from my old CDs."
Correct.
" How can I get that music to show up in my library now on my new computer? "
Copy it from your old computer or your backup copy of your old computer.
The sync is one way - computer to ipod.

Problem with iTunes purchase

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