Problems after virus disinfection, when I plug in my iPod, it asks if I want to scan and fix, but then it can't find the device

Problems after virus disinfection, when I plug in my iPod, it asks if I want to scan and fix, but then it can't find the device. What should I try?

I used Avast and Malwarebytes. The computer was severly infected with the FBI virus. I had to do a repair reinstall of Windows 7. The client is upset about her iPod, which at this point is the only thing still having a problem. I'm not familiar with Apple products, but I told her I would research it.

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Hi, i bought an iphone 5 through ebay, when i am trying to activate, its asking for a icloud user name and password, but i am unable to contact the owner, but its not black listed. is there any solution? please help me.

hi, i bought an iphone 5 through ebay, when i am trying to activate, its asking for a icloud user name and password, but i am unable to contact the owner, but its not black listed. is there any solution? please help me.

Hello there, Ark.
It sounds like the iPhone has Activation Lock still activated. The following Knowledge Base article provides the methods available for removing the previous owner's account:
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

I just got a new Mac Mini, and now when I try to import photos into Lightroom, iPhoto try to load them first, then Lightroom can't find the files. Big problem. What to do?

I just got a new Mac Mini, and now when I try to import photos into Lightroom, iPhoto ties to load them first, then Lightroom can't find the files. Big problem. What to do?

Simple:
File -> Export to get your photos out of the iPhoto Library. In the Export dialogue you can set the kind to Original and you'll get back exactly what you put in.
Apps like iPhoto2Disk or PhotoShare will help you export to a Folder tree matching your Events.
Once exported, you can then trash the iPhoto Library - just drag it from the Pictures Folder to the trash and empty it.
After that, if you're entirely neurotic about it, just put the iPhoto app in the trash and empty it.
Regards
TD

When i plug in my ipod touch 4th generation i go to itunes and a message pops up that says"this ipod cannot be used because the apple mobile device service is not started". but my ipod came to the connect to itunes screen

i can not get my ipod to get out of the connect to itunes page , and when i plug it in it says itunes mobile device system is not setup

From what I know from troubleshooting all sorts of screwed-up PC devices, you should try the following steps (I have assumed you didn't try any of them, so plz don't take offence for some "basics"):
1) Updating the iTunes on your PC, or if it's already the latest, see if you can find the individual install package of "Apple Mobile Device Support" by using Window's Search (the package should be "AppleMobileDeviceSupport.msi") and reinstall it (Uninstall the existed one first). If you can't find the individual package, I think you may find a downloadable one online, or if you want to simply the process, just reinstall the whole iTunes.
2) If problem remains, check if there's any "application/service monitoring function" on your anti-virus/spyware program, and find if "Apple Mobile Device Support" is on its "blocked list", remove this entry when you find it.
3) Check if there's any "Registry" clean-up software/function in a software, or whether you've altered any apple-related or unknown registry entries. If it's a yes, see if you can find the most recent Registry backup before the iPod connection problem occured. In the case you do not have any backup (Make sure! Almost every Registry clean-up software would back-up Registry before any cleaning process. You can find them in this software's directory), simply use the "system restore" program of Windows to restore your computer to the latest point when iPod's connection with PC was still functioning.
Since we can't find any problems with "Apple Moblie Device Support" from above steps, let's refocus to the hardware part:
4) Restore the "setting part" to default on you iPod, if you don't want to wipe clean your setting now, try below steps first.
1) Plug in your iPod to other USB port, if it doesn't work, try plug in other devices to check if there's any problem with your USB ports or USB's drivers on PC. (If there is, try 'roll back' the USB driver's version by entering to its 'property' on right-clicked menu, if still doesn't work, maybe the USB ports are broken-down)
6) Go over the steps and check if you've tried everything. The latest choice I'd advise is to check if you can find another "USB cable" for iPod and plug-in so you'd know if the original is broken.
Well, that's about all I can think of. Good luck and post your questions if you need any clear-up.

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I never expected Mozilla to neglect the users of Apple's PowerPC (PPC) computers, while still supporting much older operating environments such as Windows XP. So, I should just throw away a $6,000 system, which is still fast and functional, and contribute masses of heavy metals to land-fills because…?
I'm hurt and confused after supporting Firefox for many years — installing and using it not only on my own computers but on most of my customers' computers. Now I have to tell my customers with PPC Macs they can't have a secure cross-platform browsing experience from Mozilla. They'll have to learn to use some other browser, or buy a new computer.
If one doesn't buy a new computer every year, one doesn't deserve Firefox 4. This is sort of sounding more like a Microsoft™© doctrine. (But wait, I can still have Firefox 4 on a ''SERIOUSLY CRAPPY WINDBLOWS XP pile of rubbish?!'') Please open your eyes Mozilla. This just doesn't make sense.

I have a problem. I updatet to 5.0 and then Itunes can not find the phone and on the screen on the phone there are only a picture of an usb cabel and a logo for Itunes.

After updating Itunes can not find the phone and on the phone screen there are only a picture of an USBcabel and a Itunes logo. What can I do???

Try this previous correctly answered discussion
https://discussions.apple.com/message/11029862#11029862

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I am having problems with bonjour and itunes, tried to uninstall it but says it can't find the "path" and can't find bonjour on my system either!!

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Thanks, I have been having problems with the wi-Fi connection in the house, it's been intermittent, I can use the internet through Google or Safari on my iPad but can't get these updates done.
I have an engineer coming to check the internet connection tomorrow so this might solve the issue, thanks again.
Pam

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I bought a ipad2 in a feal shop was working I went to setup because I having network problems with wifi I went to reset did a network reset when it did a reboot it's asking me for a Apple ID and password to activate how can I fix that

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I downloaded ios7 from i tunes and tried to update my ipod 5g then it asked me to restore and update it but when i tried to restore it did not recorganize my ipod and when i switch on my ipod it asked me to connect to itunes and i am not able to acess it

plz help me out iam not able to use my ipod i tried in all the possible ways to make it work but no use it indicates to connect to itunes and when i connect it to my pc it says your device is not recorgnised iam stuck with it am not able to use my ipod please help my out...........!!!

Try:
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- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

HT4557 Hi, we have just purchased Apple TV and having some problems connecting to the iPad. It is asking us to 'connect to Home Sharing in iTunes' however I can't find the link/ button to press. iPad has been updated. Any help please

Hi,
We have just purchased Apple TV and can't connect to Home Sharing. We have wifi, the iPad is updated. I can't find the link on ITunes on the iPad that the tv is telling me to click. I've also tried turning it on via settings then music which seems to be connected. I can view YouTube clicks on the tv, but not an app so I can watch the footy. What am I doing wrong.
Any help would be greatly appreciated,
Thanks

Make sure your Apple TV is on the same network as your iPad. The SSID and password of router must be set in your Apple TV.
http://i1224.photobucket.com/albums/ee374/Diavonex/491f4b34c45018abef609c832b0f2 56a_zps0d1c18e7.jpg
Message was edited by: Diavonex

When I plug ipod into itunes recieve message: scan and fix

Ok, whenever I plug my ipod nano 5th generation into my hp laptop with vista I recieve a message saying 'there might be a problem with some files on this disk/device. This can happen if you remove the disk/device before all files have been written to it.' Then it asks if I want to 'scan and fix (recommended) or continue without scanning. I press 'scan and fix' then another message 'Explorer.EXE: the disk check couldn't be performed as windows cannot access the disk'
What shall I do? Will I have to restore my itunes/ipod, or uninstall itunes.
Thank you

Hello, j9friend.
Thank you for visiting Apple Support Communities.
Here is some helpful information regarding the iPod Reset Utility.
About iPod Reset Utility
http://support.apple.com/kb/ht1238
Cheers,
Jason H.

I have just updated to itunes 11 and when I plugged in my ipod classic it locked up. When I tried again it said my ipod was corrupt and advised I reset it. I reluctantly did this as I lost all my music and now itunes just locks up when I plug in my ipod.

I have just updated to itunes 11 and when I plugged in my ipod classic it locked up. When I tried again it said my ipod was corrupt and advised I reset it. I reluctantly did this as I lost all my music and now itunes just locks up when I plug in my ipod.

Not if you first do a sync and have iTunes make a backup. However, if your only copy of the iTunes data is in the Touch, then you need to first copy the data to a new iTunes Library using third-party software such as Phone To Mac.

My iPod touch 3rd generation won't play on my iPod dock when the alarm I set goes off. It plays normally and charges, but it won't work with the alarm. Could it be the iPod dock or my iPod?

My iPod touch just recently started doing this: I plug it in to my Sony iPod dock/alarm clock/radio. It charges fine and plays music fine, but when I set the alarm for it to go off, it doesn't go off. I can see that the dock is indicating that the alarm is going off, but the iPod isn't playing music. Could it be my iPod or the dock?
Also, there were 2 times when I plugged in my iPod to charge (once with a wall charger and once with the dock) and it said that it was fully charged. But it wasn't fully charged. I bought one of those iPod wall chargers from Target. It's not an Apple charger, but it is for iPods. Could it be that?
I'm going to try to reset my iPod and see if that helps any.

I have contacted apple support and Bose support. When I have heard back will post for everyone. I do encourage everyone to contact both companies until we get an answer to hopefully solve this issue. The more people who contact them about the issue, maybe the better chance they will help fix the issue.

Problems after virus disinfection, when I plug in my iPod, it asks if I want to scan and fix, but then it can't find the device

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