Problems tour 9630

I have a Tour 9630 from Alltel and have used it traveling internationally (unlocked). In January, I forgot my password and let it reset. Does anyone know if this locks it again??? I have purchased a SIM card for a friend visiting the US for a year, but wondering if this reset locked it again??? Obviously, I have no contract on this phone with Alltel being out.
Any suggestions???

Hi and Welcome to the Community!
Once a BB is unlocked from it's original carrier, only the RIM factory can re-lock it.
http://blackberryfaq.com/index.php/How_do_I_determine_if_my_BlackBerry_is_%22unlocked%22%3F
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

  • Calendar Sync Problem - Tour 9630

    I need to change the "appointment range" for syncing my calendar to outlook.  I've followed the help instructions to the screen below, but when I get there the "setup" button appears recessed and will not let me click on it.  Suggestions? 

    Hello rohirogge,
    Welcome to the BlackBerry Support Community Forums.
    I would recommend resetting the synchronization settings in your BlackBerry Desktop Manager application. Please open the BlackBerry Desktop Manager and click on synchronization icon>click on Synchronization (located on the left hand side under Configuration)>click reset configuration button.
    Once this is done follow the article below to configure the synchronization again.
    Link: http://www.blackberry.com/btsc/KB17022
    Thank you
    -DrP
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
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  • Sync problem from Tour 9630 to iCal

    I just upgraded from a Curve to Tour 9630, v.4.7.1.57. I previously used the Blackberry Desktop Manager for Mac to sync and back up all my info. Now I find that while my calendar entries from iCal sync to my Tour, the calendar entries from my Tour do not sync into iCal on my iMac. Any ideas on what may be the problem? I would appreciate any help. Thank you.

    Might want to check if there are multiple calendars setup on the BlackBerry. I have seen this cause calendar entries created on the device to not sync back to the Mac in both BDM and Missing Sync...Limiting the BlackBerry to one email calendar has worked well for me.
    http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB19240&slic...

  • Blackberry tour 9630: registration problem.. please help me :)

    Hello goood day sir/maam. I am from the Philippines and I need your help.I dont know how to start this matter but ill try my best to give out all the problem details. I have a blackberry tour 9630 and its an openline phone from Verizon US, and my network carrier is talk n' text, during the first months of using it, it was good, i can open my email, do social networking and bbm.. My APN settings is http://m.smart.com.ph by the way. So here's the problem, last sept 12 2011, I inserted a different sim card coz i need to get some contact from my old sim card.. now when i inserted my Talk N' text sim card, i mean when i brought back my original sim card.. my bb messed up,, i cant have my bb registration, i cant use my email, and cant do bbm anymore.. I tried researching from different websites, tried calling the customer service support from my network carrier, did this and that, changed my APN settings from http://m.smart.com.ph to blackberry.net,,, and still nothing happened.. I really need your help guys and girls.. its been like 10 days already since my bb tour is useless. thank you so much.. who ever read this, please help me. your advice is badly needed  

    I don't recall a "download' screen in the Desktop Software.
    It should allow you to INSTALL, if you have the operating system file itself already installed to your PC.
    Do you?
    Also, have you tried using the BlackBerry AppWorld to download BlackBerry Maps?
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
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  • Problem - Can't make phone calls with my new Tour 9630

    I just bought a new phone - Tour 9630.  Its a brand new phone on Sprint. 
    Now I am in India using this phone on Vodafone and all the services are on, I can send and receive emails, texts, go to websites and download stuff BUT I cant make any calls from that phone.
    Everytime I try making a call, it just disconnects after 2 seconds as if it was not registering anything.
    What I tried:
    Change the mobile connection to GSM only and hard reset the phone - DID NOT WORK
    I tried calling service provider who mentioned all my services are working fine
    I tried changing the sim card on the new phone - DID NOT WORK
    I used my Vodafone sim in another - Works fine but not on the new phone.
    I called blackberry support at vodafone - they say I might have to update the OS, which does not sound as music to my ears because this a new phone.
    I rebooted the phone million times - DID NOT WORK
    I wiped the phone and reinstalled everything - DID NOT WORK
    Checked and changed all the setting and tried making calls - DID NOT WORK
    Anything you could do to please help me so that I can make phone calls will be highly appreciated.

    My issue has been taken care of. It seems that Sprint has had an issue with the phone number prefix 238 in the 24151 zipcode. I ended up having to change my phone number and put my phone number under a new zipcode. It all works awesome again. Thanks.

  • BB Tour 9630 VZAccess Manager problems

    I've, once again, lost my tethering connection via VZAccess Manager.  I've, once again, removed VZAccess Manager from my laptop and reinstalled it.  This has worked several times in the past, but not this time.  Looking for suggestions on how to restore my tethering/modem ability.
    Thanks!

    I have provide some information below that may help with your tethering connection to VZAccess Manager.
    I would advise to download the newest version of VZAccess Manager. I have provided the downloaded link below:
    ***Please be sure that you have completely uninstalled the previous version before installing the new version.
    http://www.vzam.net/download/supported.aspx
    -Under the category PDA/Advance Devices select the link to the version that is compatible with your OS (ex. Windows 7)
    -Select the link
    -Enter your 10 digit Verizon Wireless number
    -Select download now and save the file to your desktop.
    ***If you are running VZAccess Manager version 6 or lower and do not want to update the version (complete the steps below)
    Download and Install the Blackberry Desktop Manager. I have provided the link to download below:
    http://www.vzam.net/blackberry/
    -Select Personal Email (If you are not on a BES (Blackberry Enterprise Server)
    -Select your device model type (BB Tour 9630)
    -Enter your 10 digit Verizon Wireless number and select download on the bottom right-hand corner of the page.
    -Once the file is downloaded, install the Blackberry Desktop manager and open it.
    -Once it is open, tether your device to your computer and desktop manager and it will update the information. You may minimize the menu once it is complete.
    ***Blackberry Desktop manager will contain the driver necessary for tethering your Blackberry Tour
    ***Try untethering and pull your battery on the Blackberry device. Place the battery back into the device and allow it to boot back up (this may take 3-5 minutes). Tether your device once again and retest.

  • BB Tour 9630 battery keeps draining

    Hi:
    I'm having a problem with my Tour 9630 battery draining.  When it first started was shortly after installing an animated theme, which I deleted later.  That solved the draining problem for about 2 days and then the battery started draining again.  I have deleted a number of apps that I thought might have been the culprits but the problem is still on going.  The battery will drain even if I power off the phone.   I took the phone and battery to the Verizon store where I purchased the Tour where they checked the phone and battery and said everything looked ok, they recommended doing a battery pull and see what happens.  I pulled the battery and that stops the draining until  I use the phone and then the draining starts again.  As it is now at night I power off the phone and put it on the charger but it usually will drain when I have the phone holstered during the day.  Does anybody have any ideas what might be happening and how I might fix this problem?
    Thanks;  Jon

    Hello Jon,
    In this particular case I would recommend performing a clean reload of the BlackBerry Smartphone software.
    First step would be to create a back up of your BlackBerry. To do this please open BlackBerry Desktop Manager Software and connect your BlackBerry Smartphone. Then click on Back Up and Restore Icon and select Back up. Make sure to note the location of the back up as we will require to access it to restore data after the reload process is complete.
    Once the BlackBerry Smartphone is backed up please follow the attached knowledge base article to reload the software on your BlackBerry Smartphone.
    Link: http://www.blackberry.com/btsc/kb11320
    Upon completing the reload of the software I would ask that you monitor the devices battery levels prior to doing a restore of the backed up data. If you synchronize the BlackBerry Smartphone you can resync to get your organizer data back on the device.
    Thank you
    -DrP
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
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  • 2 Tour 9630 questions

    Hi
    I have the Tour 9630 what OS system should I be running?  Also, has the new OS fixed the ringtone problems?  Also,  should I install QuickPull and run it daily?
    Also, there is a delay from my inbox on my computer to getting emails on my phone...is this normal or is there something I can do?
    Thanks!

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  • No Data Services on Tour 9630

    I am a user of BB 9630 in India.  I bought this phone from US and have been using this on a single network for over a year now.  
    Recently my service provider had an outage and I was not receiving any data after that. I can use voice and SMS on the phone but there is absotutely no data.  I spoke to the support team that got me to do some manual steps and re-provisioning however it did not work.  I tried registering the phone on the network and it did not work.  I tried diagnostic tests and except for voice everything failed event PIN TO PIN failed.  The services provider tried sending me service books which did not come to my device although it says its sent from the network.
    Today I tried using my sim card in another phone and it worked absolutely fine.  Also I used a sim card of another services provider on my phone and it worked fine however I simply am not able to use the services of my own provider except for voice and SMS
    Have you heard of such issues in the past?  Is there a way to fix this?

    I have same problem, with 9630 Tour. I am trying to work with BB Indian Tech support since last 19 days with no good answer. I belive that Indian BB server is down or some technical problem that Indian team is not able to fix.

  • Practical, experience-oriented recommended device (f/w? /) s/w version(s) for all PC-centric activities on the TELUS Mobility BB Tour 9630

    Hey all ... I am wondering if I can pick people's brains and get good advice re: practical experience-oriented recommended device (f/w? /) s/w version(s) for all PC-centric activities on the TELUS Mobility BB Tour 9630, including the PC-resident s/w(pkgs) & USB / USB Serial drivers (on XP Pro SP3).
    I will likely be wanting to upgrade various (f/w? /) s/w components after a 3 year hiatus on the BB front  ... however, based on my own IT experience, newer / newest (f/w?) / s/w(pkgs) is (are) not always best for the end-user, and, can even be limiting in certain identifiable respects ... I'm speaking in general terms here ... so ... it may be that the latest BB s/w is the absolute best way to go for my PC O/S platform and Tour device ... I'm just throwing out there this notion of making an educated determination as to which upgrades to install and to what version level, in case the general suspicions I outlined above have any merit.
    I don't have (or want) Data enabled on this 9630, so, getting screen captures or Copied text off it (like all the information in Options > About: "BlackBerry (R) 9630, smartphone (3G, CDMA), v5.0.0.419 (Platform 4.2.0.179), 3G Bands 1 ... " [and, or course, there's lots more info on that screen ... ]) have so far eluded me (any suggestions or help on that front would be greatly appreciated) ... perhaps most of the device-relevant version info required by forum members to help me make this determination also appears in my PC screenshots below.
    Here's what I have left over on my PC from my dealings with my BB Storm 9530 from 3 years ago:
     Thanks, FFF
    Solved!
    Go to Solution.

    Hello! Thank you for those clarifications...they do help greatly to understand your request. Here's my opinions:
    Frankenstien wrote:
    More simply put ... should I upgrade my TELUS Tour 9630 software (currently at:  v5.0.0.419 [Platform 4.2.0.179] to the most currently available software, whatever version # / Platform # that may be?
    Or, is there some advantage in upgrading only to a certain BlackBerry Operating System version level on this particular device?
    For your 9630, you already are on the latest OS level that Telus released/supports. I do not know if other carriers have released anything more advanced, but you can read some very good discussion here:
    http://supportforums.blackberry.com/t5/BlackBerry-Tour/Verizon-Tour-Users-Revert-to-old-OS-here/td-p...
    Based on what I've seen, I'd surmise that there is nothing "newer" than what you have...at least not officially...but you can dig through the official download portal to validate that:
    http://us.blackberry.com/support/apps-and-software/desktop-and-device-download-sites.html
    Given that it's the carriers who hold responsibility for releasing BB OS packages to their customers, that portal is indeed sorted first by carrier...so you must first dig to discover which carriers support your 9630 and then compare the OS packages that each supporting carrier has released. Sadly, it is also the responsibility of the carriers to release change log information, but all too many of them are rather lax on that point. But, that thread I linked for you above has I believe some very good information that might help you in your quest. You also should seek out other threads here (and elsewhere) on similar topics.
    Frankenstien wrote:
    And, should I upgrade the BlackBerry USB Driver / USB Serial Driver / Device Manager / Desktop Manager software on my XP Pro SP 3 PC to the most recently available versions? (screenshots in 1st post show all the current version #'s ... this software was all installed circa mid-2009)
    Or, is there some advantage in upgrading only to certain BlackBerry software version levels for each of the items referenced above ... in the case of this particular device?
    The Desktop Software does not care about the specific device. Rather, it provides certain capabilities that you must choose from. For instance, if you need the ability to export from your BB to CSV/ASCII, then you need to stay behind in the version 6 range as that function was removed from version 7. Likewise, if you are intending to synchronize your BB with a desktop PIM (e.g., Outlook), you need to ensure that you are running a Desktop Software version that is compatible with your PIM:
    KB12268Synchronization support for BlackBerry Desktop Software for Windows
    If neither of those are important and/or compatibility is fine with the latest version, then it's usually wisest to stick with the latest version for bug fixes, feature enhancements, etc. That is not to say that folks don't have problems with the latest version...perusing the Desktop Software board on this site will bear that out quite quickly indeed! But, by and large, there should be no harm/no foul to using the latest Desktop Software version with your BB.
    Further, it's always a good idea to also download and install to your PC the BB OS package that is actually running on your BB. Doing this somewhat customizes the Desktop Software so that it can best work with your specific BB environment. You cannot pick and choose what components within the Desktop Software you wish to upgrade (that "line item" mention you made)...rather, you install the entire package, and it contains within it whatever it has as "current" based on the overall version of the Desktop Software package.
    Hope that helps! Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • I have issues - BlackBerry DM for Mac and a Tour 9630

    I have a Tour 9630 and I am trying to sync on a Mac running Leopard and using the BB DM software. When I start to sync the progress bar starts to move across and then just stops, it stays like that forever and either doesn't do anything or crashes. Any one else out there having these problems? I can't sync my calendar or anything! Please help!  I don't want to go back to using Missing Sync. (I have a whole other set of issues getting Missing Sync to communicate with my BB after installing the new DM. I had to install the DM in order to fix my BB when it got stuck on 552 and 507 error messages).
    Please help!

    Hi,
    I had the same problem with Pocket Mac. Now with BB Desktop Manager the first time it duplicated my contacts and those I couldn't delete on the Tour. First, check out the Tour and the Mac and find out where do you have the most updated list. That one is the one that you're going to sync to the other. If is on the Mac, wipeout the Tour, if is vice versa, clean the Address Book on the Mac and when you sync, overwrite the other one. Other option is to sync one thing at a time. First your contacts, then the calendar and so on. The calendar sync has worked for me since the first time. Keep the Tour sync with only ONE computer. Other thing is, backup the data on the Tour, BB Desktop M will help you do it. Use the version 1.0.  You can find it here, because the 1.0.1 update is what you will find on the BB site. http://www.megaupload.com/?d=CGR9QN2S
    Good Luck

  • BB Tour 9630 not tethering in Win8 CP; BB DM 7 Not installing on Win7SP1 x64

    First the Win8 issue:
    I can install and run Desktop Manager 7(DM7) in Win8 CP x64 just fine and dandy. The problem is that the phone refuses to connect to the internet via USB tether. In Device manager, under Modems, a Standard Modem entry is there and I check its settings (more on that later). I click on the Query Modem option, but I get repeated error messages about how the modem is unresponsive, etc. I have done everything except take a sledge hammer to my phone and system, but still nothing.
    It gets better:
    My wife's PC is Win7 Pro SP1 x64 and her phone (also a Tour 9630) and mine BOTH tether just fine and dandy, thank you (as a matter-of-fact, I am writing this while tethered). I have compared every single setting on her PC and mine and can verify that all settings are the same. Querying the modem yields expected results.
    Stranger yet:
    OK, so I figure maybe it just won't work in Win8 at the moment, I am dual-booting Win7/8 on my machine, and I know that, for whatever reason, tethering stopped working on my Win7 machine long ago. I figured that somehow the system got botched, so I decided to reinstall Win7 Pro x64 SP1 on my machine and then install DM7. The problem is that during the install process, the install manager says that the installation will be halted because the installation files could not be verified! WTF? I have downloaded the DM7 software twice and still nothing.
    Now, the reason I am tethering in the first place is because AT&T decided to cut-off both phone AND DSL service when I ported my number to Ooma VoIP, and Comcast won't be out here until the 15th! In otherwords, we have ZERO broadband capability outside of tethering at the moment.
    I tried using her phone on my PC but still saw the same results...failure.
    In DM7, I setup the Mobile Internet options and choose Verizon Wireless as the carrier.
    I also cannot setup a connection manually as it still fails (probably because the modem is not 'on'). Ironically, Device Manager states that the device is working properly and there are no conflicts that I can see!
    PS: I read a post on here that talked about how to resolve the validation issue I am having, but I guess if one doesn't have internet access, it won't work (yeah I tried it and the certificate won't install/be verified).

    FOUND THE SOLUTION:
    http://tekblogs.com/tb/2007/08/18/vista-driver-problems-installing-a-usb-media-reader-a-solution/
    My %SystemRoot%\INF folder was missing usbstor.inf.  By going to a file repository in the "Windows\System32\DriverStore\FileRepository" and finding usbstor host folders, i was able to get a previously used .inf file to point Windows in the right direction. 
    This is most definitely a *Windows* issue.  I had no troubles with upper and lower filters in the USB CLSID in the registry, so somehow the correct inf file was deleted and I was only able to find it in the repository.
    Just a note: Roxio manager basically creates a virtual disk for its own internal use, using the RIM_USB.sys driver to communicate with the hardware.  CreateFileMapping system calls are used to map this device for reading/writing.  So Roxio can work without Windows explorer ever seeing it.  Windows NEEDS the usbstor.inf to be able to install the correct USB drivers in order to access the volumes on the BB.
    A moderator should sticky or tag this post, because this issue is very widespread and I only found the solution after 2 weeks of searching. 

  • Mi Tour 9630 no hay idioma chino tradicional

    Tengo un Tour 9630 y cuando me conecte al Desktop Software>Applications> Language and Input Support, solo me sale English UK, French, Spanish, Brazilian Portuguese y European Portuguese, no encuentro chino tradicional para poder instalar en mi blackberry. En pocas palabras que el idioma chino tradicional no se encuentra en la lista para poder instalar. Lo necesito para poder digitar por el momento solo puedo leer chino tradicional. Espero que me puedes ayudar a solucionar el problema. Te lo agradezco muchísimo! Buen Día!

    Hola JimmyLin,
    Gracias por participar en el foro.
    Para tu comodidad, BlackBerry tiene su propio foro comunitario en español: http://foros.blackberry.com/
    Un saludo,
    BelmaHFL

  • Anyone Have a Blackberry Tour 9630 Replaced with BB Bold when RIM said Tours Defective?

    I'm asking this because I need to find out who got a replacement Bold or other Blackberry for the defective Tour 9630 since in my case I got screwed.
    I'm curious when they allowed the swap and if your contract was extended?
    Why? Because my story tops them all as far as cell phone provider issues! I want to file an FCC complaint but I need some more facts that Verizon is not giving me after they look up my account and realize I'm one they got one over on.
    Here is what happened to me:
    I upgraded after my 1st year with Verizon, I got a Blackberry Tour in 1/2010. That phone had so many problems I had to keep taking it in every month for a replacement. Verizon refused to exchange for a different Blackberry. I had it 6 Blackberry Tour 9630's in 6 months.
    I even called RIM and they said they had "design" issues with the Tour and it's being taken off the market with the phone carriers, they said Verizon should be allowing you to get a replacement phone of same or lower cost (another Blackberry).
    Well that never happened and I had to file an FCC complaint before corporate finally called to help me. I even told them the "NEW" Tour I paid for when I signed a new contract was refurbished because when I tried to send the info in for the rebate, I got an letter stating that particular phone already received it's rebate.  Yep, I paid for a used phone, nice huh?
    I should have stopped it right there, given them their used phone back and walked away but I'm thinking they are working with me and gave me the rebate ASAP, it will be OK.
    WRONG!! 6 months into the contract with theTour not working and those 6 replacements I mentioned, they agree to give me another phone for $50. I said "drop dead, no more money from me because of an issue that's no fault of mine."
    Then they said OK we'll give you a phone of the same value at no charge. So not knowing how the Bold was gonna work yet, I went with a Droid 2 as the Droid 1 had been out awhile and  I heard most bugs had been worked out.
    Now here is the real kicker in the whole story. After they mailed me the new Droid, I was online paying my bill and noticed Verizon re-set my contract.
    Instead of being up in January 2012 it now shows September 2012 even though I got the Droid 2 in July. **bleep**??
    No one told me that and I couldn't get anyone to help fix that mess, they said "you got a new phone, we resolved your issue". Yeah ONE of the issues, not all of the issues like the fact the very first new phone of the new contract was USED!
    Then to make matters worse, I heard from 2 people who had Tours and they said Verizon changed the policy and replaced the Tours with the Blackberry Bold for no charge and no contract extension. One of them swaped the phone May 30th and the other at the end of June. Before and after they finally called to help me.
    This is why I need to know not what the Verizon policy states (because they can type of anything for all I know) but who got a new phone and when. What month and what year?
    This is only referring to the Blackberry Tour 9630 the one with the small black trackball that they promptly pulled off the shelves around the time I got another phone.
    If Verizon said they were looking into a solution,  I would have used my old Blackberry Curve for a bit , gotten the Bold,  and not be looking at this 9 month contract extension.
    I don't know, they make it so hard for honest people who have hit hard times and dealt with bad phone after bad phone to just get a fair break. I have been sick and out of work for 3 years, I've used every penny I saved hoping I was going to get better. That is now not going to happen and when I really need out of the **bleep** contract, they pull this garbage.
    If I just want out of the contract , I was told it would cost around $350. If I had $350 I wouldn't be typing this. I suppose I can fake my own death and get out of the contract that way.
    So guess I work on becoming dead since that's my only option. I will never, ever, ever sign a cell contract as long as live, if I live.
    I don't mean to sound like such a bitchy customer, I really feel I was screwed from the start of this contract and the screws keep coming!

    As iSync doesn't support Blackberry devices and you are using software from RIM to sync your Mac, you are unlikely to find a solution here.
    However, one general point about syncing is the more things you try to sync with, the more likely problems are to appear. Syncing with both iCal and Entourage is often a culprit. I would suggest leaving Entourage out of the equation altogether and just sync iCal and the Blackberry software.

  • Tour 9630 won't work with Desktop Manager/Media Manager

    Just got this BB from Verizon, everything works fine but when I plug it into my PC the Desktop Manager software is a mess.  I'm running Win XP.  I've double checked all the USB connections, uninstalled and reinstalled the the BB software and taken the BB battery out and put it back, so it's none of those things.  I brought the BB back to Verizon they said "it's working fine, must be a driver or something, duh".
    When I plug in the BB and bring up Desktop Manager sometimes the BB is recognized sometimes not.  When I try to use the Roxio Media Manager it comes halfway up but the hourglass cursor never goes away and it just sits there thinking for hours.  Sometimes I get a pop up saying " First Time Configuration...., it won't let hit any of the choices, I just have the hourglass thinking.  I always have to hit Ctl, Alt, Del and call up my task manager to quite the program because the hourglass never turns back into the cursor.   I just want to manage my media.  This is very frustrating.

    HI - I have the exact same problem as this post. Yes- i've uninstalled and reinstalled the desktop manager software- I plug in my BB tour 9630 and I get would you like MSP- I click yes and get nothing in the managerManger. No options. If I click NO the only thing I can do is back updata- No media downloads.
    It was working fine until last Sunda and I've changed nothing on my laptop. The USG port works perfect and the cable is new.
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