Problems wiht activations creative cloud for teacher

i have a mac and i bought creative cloud to day for teacher. When i down load the programs they appear time trial is over, what can i do for activate the programs?

Did you go through all of the steps, including sending your proof of status, to have an active subscription?
Does your subscriptions show in https://www.adobe.com/account.html ?
Adobe Education... Start here https://creative.adobe.com/join/edu
Education Plan https://creative.adobe.com/plans?plan=edu
One Year Intro Price http://forums.adobe.com/thread/1448933?tstart=0
http://www.adobe.com/products/creativecloud/students.edu.html
http://www.adobe.com/education/students/student-eligibility-guide.edu.html
ID Proof http://www.adobe.com/store/au_edu/academic_id.html

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Problem logging into creative cloud for updates - Unknown server error

Problem logging into creative cloud for updates - Unknown server error working fine with my laptop but this error comes up everytime I try to update adbobe cloud programs on my main PC?

Try this article and check if that helps. http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
Else, download CC desktop app again from CC website.

Problem to download Creative Cloud for desktop

I've just joined to Creative Cloud membership, I've the system MAC OS 10.6.8. My problem is that the download window of creative suite remains always in the same position of download, when I try to switch off the download it doesn't work... I have to restart the system...

Hello,
in this case I would download a really new trial version of your program(s) in question and change it/them into a "real" version later, BUT because you said, that you "re-installed" already, so it become a little bit complicated. It would be necessary that you have to use "Adobe Creative Suite Cleaner Tool".
Here an advice for that (The order varies depending on your individual needs. Please read all my proposals first, so you can better choose the first step:)
1. Maybe you have to activate/deactivate, so please have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
2. Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it.
3. You did already try "uninstalling and re-installing"? Be careful with (de)installing aso. by (de)installing by your own resources. As much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool. Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
4. If necessary and for further questions click through http://helpx.adobe.com/contact.htl and if "open" please use the chat, I for may part had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
Hans-Günter

Can I use Creative Cloud for students on more than one computer at the same time?

I get different info when I read about how I could use creative cloud.
Somewhere it say I can install and activate on two computers but only run the applications on one computer at the time.
On antother place I read that I can use the applications on two computers at the same time.
So what is correct?
Can I install and activa Creative Cloud for students on my PC and my Mac and also run the applications on both computers at the same time?

I already gave you the info you seek, but you don't seem to want to accept it. Here it is in writing from Adobe's EULA (find it at: General-terms)
"4.1 Subscription-Based Software License.
If we provide the Software to you as part of your subscription to use the Services, then subject to your compliance with these terms, we grant you a non-exclusive license to install and use the Software: (a) in the Territory, (b) so long as your subscription is valid, and (c) consistent with these terms and related documentation accompanying the Software. “Territory” means worldwide, but excludes any U.S. embargoed countries and countries where you are prohibited from using the Software or the Services. You may activate the Software on up to 2 devices (or virtual machines) at a time, if these activations are associated with the same Adobe ID for the same individual, unless stated at http://www.adobe.com/go/activation. However, you may not use the Software on these devices simultaneously."
You appear to want to believe that because you think you have a way of getting around the agreement without being caught it would be okay to do. You are bound to the agreement if you purchase the subscription. Do you understand what intentionally (and with fore-knowledge) failing to honor a contract constitutes?

How do I change from an Online Creative Cloud Student and Teacher edition (one-year) to Adobe Creative Cloud for ETLA

I received a redemption code for Adobe Creative Cloud for ETLA from my school and signed up with the redemption code but now it is saying that I only have Online Creative Cloud Student and Teacher edition (one-year). What can I do to change it to the Adobe Creative Cloud for ETLA that I need for my college courses.

I do not understand your issue, ETLA is just a educational form of CC, you have redeemed CC using redemption code on Jan 20, 2015, it valid for an year.
Are you talking about how to use it offline as desktop app, then you can use the CC without internet for up-to 90 days, you need to log in once in 90 days to keep the CC active.
Hope this answers your question.
Regards
Rajshree

Problem with Photoshop after I purchased Creative Cloud for teams for 1 year

Hello,
I just Creative Cloud for teams (one year membership) (Mac/Win,Multiple Languages) and updated my photoshop, but when I go to open it, it asks me for a liscence number. Where do I find that?

Refer to this:
Sign in or activation errors
Mylenium

Problems with Creative Cloud for teams.

I have a membership of 'Creative Cloud for teams' I've made the install for Photoshop and Illustrator but when I start'em they ask me for a serial number otherwise I'm starting with free trial, why?

Hi Boncker,
I see that you have an active Subscription under your account . Please launch any of the installed product and when you get the trial prompt , please click on License this software and then Enter the Adobe Id & Password for the account that you have accepted the invite .
Please do let us know if that worked for you or not .
Cheers,
Kartikay Sharma

Problem with Adobe Creative Cloud software for PC

Good Evening,
I have a problem witg Adobe Creative Cloud software for PC
I have Windows 8.0 x64. I downloaded few apps using the Creative Cloud software and had to restart my computer due to the pending windows updates. After I restarted my computer, the software didn't work proprely. When i launch it, the cloud icon is gray and when i click on it i can only see the title and nothing else (white space) Each time i close it, Windows says that application caused an error and it need to be shutted down. I tried reinstalling the Creative Cloud software multiple times and it didn't help. Is there any other way to install the software without using the app ?

Hi
Is it specific with Muse not working ? Or its with any application installed using creative cloud app manager
If its only Muse , then please try follow solution 1 and 2 in this document :
http://helpx.adobe.com/muse/kb/unexpected-error-occurred-i-200.html
If still same issue, then please get in touch with support directly.
Thanks,
Sanjit

I wish to purchase creative cloud for students, now i have two computers that i use actively, can i use cloud on both at the same price and download?

I wish to purchase creative cloud for students, now i have two computers that i use actively, can i use cloud on both at the same price and download?

Your subscription allows for you to install on two machines. One condition is that only one of the installations can be in use at any given time.

I have an active creative cloud subscription, yet I am still being asked for serial numbers?

I have an active creative cloud subscription, yet I am still being asked for serial numbers. How do I proceed?

How did you download the software? For Creative Cloud, you should download from http://creative.adobe.com (which will install through an application called AAM). If you have a trial installation, and bought Creative Cloud, that could be the cause.
Please see http://forums.adobe.com/message/4397400#4397400 for more detailed information.
James

Creative cloud applications won't open on additional machine - iMac 10.9.4 - Creative cloud for teams - a work colleague has the same issue on his home machine. Applications work fine at work.

These problems are happening on my iMac at home. I can log into Creative Cloud no problem, however as soon as I try and open an application, whether it's an old version or CC 2014, Adobe Application Manager opens and tells me that membership has expired and prompts me to 'try again'. Clicking this button results in a new pop up that thanks me and tells me that my subscription is now active. However as soon as I click 'continue' the process begins again, the application closes, a pop tells me that membership has expired etc.
I can login and view my Creative cloud for teams account online and everything seems to be in order and the applications open without incident at work, another colleague at my work has the same problem with his CC applications at home.
I've tried uninstalling and the installing all of the applications and CC several times, run all updates etc.
Is this an issue the the Terms and Conditions for CC2014, are we no longer allowed to run applications on 2 machines?
Is there a bug with the latex version of CC? This problems has only recently occurred.
I should add that I've read some of the other posts about login loops and I've tried deleting the opm.db file, it didn't work.
Thanks for any help anyone can provide.
Regards
Pete

There doesn't seem to be an uninstaller for CS3, and I've tried the CC Cleaner tool several times. It doesn't work and it is not correctly documented anywhere. For example, there is no log file at "/Users/[user name]/Adobe Creative Cloud Cleaner Tool.log" as one of the Adobe pages states. For example, there is no log file at "/Users/[user name]/Adobe Creative Cloud Cleaner Tool.log" so I can't find any success or error states of the tool.
There is a log file at "/Users/[me]/Library/Logs/ACC.log." Would there be anything in there that could shine light on install issues vs. uninstall issues?
Regardless, running Cleaner and then attempting to install ACC repeatedly leads to the error "Creative Cloud quit unexpectedly" upon launching it or rebooting (which launches it automatically). I've been trying various things for weeks to no avail yet.

Creative Cloud for teams stuck in a loop asking to renew subscription (Windows 7 64 Bit)

Good Morning
I have two of my creative cloud users who are being constantly asked to renew the subscription everytime they open one of Adobe's applications. THe subscription is currently active as we paid for the full year and it doesn't expire until March 6th 2015.
I have tried deleting the file from the OOBE folder with no success, I have tried uninviting and then re-inviting the user to creative cloud, I have tried inviting a brand new user and logging in with their details, no joy.
The only thing that works is to login with a trial user account just so we can use the software.
Any suggestions please, Adobe fix your 'Expert 1:1 Support page' it doesn't even load!
Regards
Mark

Creative Cloud Help | Manage your Creative Cloud for teams membership may help
or
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Creative Cloud for Teams (Non-Profit) Renewal Loop

Every time I open any Creative Cloud app I get this window:
When I click "Try Again" I get this window:
When I click "Continue" I get the previous window (above) again.
If I click on "Have a different Adobe ID?" and input my password via that window it will open the program and everything works fine. However, this loop occurs any time I open an Adobe CC app. Doesn't matter if I have already gone through this procedure on the same program. Once I close the program and reopen I am given these same pop up Renewal notices.
I have gone through and performed the opm.db file removal. I have signed out and signed back into the CC desktop client. I have done the manual AAM update linked on other threads here. I have also upgraded (just this morning) to the latest CC desktop version. The problem still persists.
NOTES:
I have a Creative Cloud for Teams subscription (Non-Profit) purchased through CDW. I have verified that my subscription is in good standing. Though the subscription is nearing its renewal date when i inquired about renewal the representative said that at this time they (Adobe) are still working on procedures and pricing for renewal.
Running on a Mac Pro early 2009 2 X 2.26 Quad Core Xeon with 16GB RAM and NVIDIA Quadro 4000. I am also experiencing the same issue with my MacbookPro Retina Core i7 with 16GB RAM. Both systems are running the lastest Mac OS X 10.9 Mavericks.
Any help in resolving this issue would be greatly appreciated!

Creative Cloud Help | Manage your Creative Cloud for teams membership may help
or
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Creative Cloud for Teams. I can not remove a user

I am helping a friend who has bought Creative Cloud for Teams. I am myself a team admin for a company and that's why she asked me to help out.
She has only one user on the team right now, her self. She is also the admin.
Different User and Pass for each.
Anniversary date is in July 2015.
Trouble started four weeks ago in the beginning of October.
The iMac was on System 10.7 but I updated to 10.10 when trying to solve the matter.
I cleaned everything Adobe, using Adobe Cleaner and manually inside out, preferences, Libraries, Applications, Utilities…
Installed again the Creative Cloud and started with Photoshop to try out once again.
When she is logged into the Admin Console / Manage Team it shows very clearly that the User is Active.
When she tries to open any CC application there is a message saying that the account has expired.
When trying to remove the User, it is not possible and there is a yellow sticker saying: "We're sorry. Something seems to be wrong on our end. Please try again later. If this continues to fail, please contact customer support."
The User can not use any of the CC applications and the only option now is to run a 30 days trial on the admins Adobe ID while we try solve this matter.
Is anything of this familiar to anyone? Any suggestions?

Oh, sorry…
The problem was partly that the owner of the license should have assigned the first (and only) seat to the admin, herself, the buyer,
Instead she assigned it to herself under another Adobe ID. She says she was told to do it this way but reading the instructions from Adobe says you should start by assigning the first seat to yourself/the admin.
But that should not have caused such dramatic problems where she was not able to delete the user and correct it. Also the license for the assigned user expired – strangely after 5 months of use. There was something that happened at Adobe that made this stick and the problem had to be solved by them.
In the meantime I made the admin a trial for 30 days and the problem was solved within that time and everything is fine now.
Lesson learned: If one is buying a Team version, one should always assign the first seat to the admin – as the instructions says.

Switch subscription to full creative cloud for students

I have subscripted a Creative Cloud for one app: Muse. Now I'm going to study graphics and video compositing so I want to switch to a full Creative Cloud for Student (EUR 19,99 a month). My question; first I have to register as a student instead of a company (what I'm registered now). How do I do that ?? At second; I have to switch to full Cloud services. If I do now, I get a price for EUR 737,00 for one year instead of the Student price of EUR, 237,00 a year. Please help. How do I do this. Thanks for the support.

Hi pvdmp,
It is no problem for you to change your single subsciption of muse to the complete creative cloud for student and teachers which has a special promotion at EUR 19,99 per mth with a 1yr committment or if you wish to pay up front for the year at EUR 239,85.
Before making the switch, ensure you have enrolled in school so that you will have some type of document or student id card to prove your elgibility for the student/teacher price. you will need to submit this proof within 7 working days of subscribing to this bundle. Upon subscribing to the student/teacher subscription you can be transferred to customer care to cancel your muse subscription without any cost or futher payment obligation on this single product as it is included in the student/teacher subscription.
You can phone the sales department when you are ready to switch and they will help you with purchasing the new subscription and getting the single subscription cancelled.
Best regards,
JNobles

Problems wiht activations creative cloud for teacher

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