Problems with Apple Photo Services
I've been having problems with Apple's Photo Services. The first time, I'm pretty sure I didn't crop some pics correctly, but they were gracious enough to refund my $$. However, then I got serious about cropping in Aperture 2, and double-checked everything before submitting them. The 20 x 30s were fine, but the 16 x 20s were all screwed up. My $ was refunded for these, but I can't figure out whether the problem is mine, or in the transmission of the pics, or something that went wrong in the Photo Service. When I complain, they always send back a small pdf of what they claim they received, and it always matches what they printed. But that's not what I sent them.
Anyone else have these problems? Might it be a bug in Aperture 2?
Sean
When I do a bulk export from Aperture 2, to anywhere, (flickr, Photoshelter, a set of files, gallery), randomly, (about 2 in thirty images are affected).
The effect is stretched non-centerd cropping. I think it only affects random cropped images. Not all cropped images, but I am not sure about non-cropped images. ...
The extra effort to go back to the export, after the fact, just to check up on the quality exported images is a waste of my time, but now made necessary.
The thing that bothers me the most is that selecting the images that have been exported with the problem and then re-exporting those images produces, for me, the export I originally expected without the errors.
Similar Messages
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Yes another user with problem with Apple Mobile Device Support, I am getting the error message: Service 'Apple Mobile Device'(Apple Mobile Device) failed to start. Vertify that you have sufficient privileges to start system service....I hit retry and it came up again. I hit ignore and it prompted me to hit finish so Itunes can open. I looked thru alot of these posts on here to try and resolve this problem myself but it's not working too well...I downloaded Itunes to my desktop so I can right click it with the program i downloaded called WinRAR. I extracted it and then went into the folder called Itunes64setup. I saw the file called AppleMobileDeviceSupport64 in there so I began to try and download it on it's own. Well that didn't work as I planned and got this error message:
Apple Mobile Device Support wasn't installed on your computer. The installer encountered errors before Apple Mobile Device Support could be configured. Your system has not been modified. To retry these operations at a later time,please run the installer again.
Well I tried to run it again and came up with the same message...I see that some people got great support to help them so I am hoping someone can help me as well. I know "b nor" is very qualfied and hopefully can help me! Please advise what I can do. Thank youHi Iss9243,
Welcome to the Support Communities!
You've already tried some great troubleshooting steps, but the article below gives you quite a few more for this issue. Hope it helps ....
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Judy -
I Have reinstalled itunes to solve a problem with Apple mobile support, but during install i get this message. Service 'Apple Mobile, ( Apple Mobile Device ) failed to start. Verify that you have sufficent privileges to start system services. I'd appreciate any help on this.
Thanks bluebanana 66Hi bluebanana 66,
Thanks for visiting Apple Support Communities.
There are a few reasons why you might receive this message after installing iTunes. You may need to verify that iTunes has been completely removed before trying to install again. See this article for the steps to completely remove and reinstall iTunes:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/ht1923
If the error message persists, see the "Additional troubleshooting" section of this article for some steps that can help solve it:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Best,
Jeremy -
Hi ! I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an Apple's USA e.mail i can use ? Thanks.
There is a link at the bottom of this page. http://www.apple.com/contact/
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Good morning. I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an Apple's USA e.mail i can use ? Thanks.
There is a link at the bottom of this page. http://www.apple.com/contact/
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i finished a photo book and now since days I can't buy it because there seems to be connection problem with apple shop. What can I do??
In the iPhoto preferences verify that yo have the correct print products country selected.
Do you have any firewire software such as Little Snitch?
Is your internet connection working ok?
LN -
Not working imessage!! Credit card and I can not send imessage than after apple id. There are problems with Apple seeverele?? Thanks!
Before the service reset function. Wait 24 hours to activate imessage.go to the settings and turn off imessage
but that don't change the issue that you will never be able to facetime eachtoher
the appleID is really meant as the handle that identify you it was not meant to be shared
but can see that people may want to do not buy apps more then once -
We need a new section entitled: Issues With Apple Customer Service
"This Feedback about the Discussions forum is intended for questions about how to use Apple Discussions and for general constructive feedback about how the Discussions system is operating or how it may be improved. Please use this forum appropriately. Failure to do so may result in your posting privileges to this forum being disabled.
If your question concerns a hardware or software technical issue, please do not post in this forum — instead, go to the Apple Discussions Homepage, select an appropriate product category and follow the links until you reach the correct forum for your post, then click the Post New Topic link. "
Alright, I have a suggestion for improvement. We need a new forum section for complaints about the way Apple is treating us.
To make sure I'm being clear, let me give you an example of just such a post that may be included in such a section.
I ordered online the family packs of Leopard, iWork '08 and iLife '08 on November 6th. I received an email telling me my order had been shipped on November 7th.
On November 9th I decided to check the progress of my shippment by logging on to FedEx. To my surprise, it had been delivered! Not to me but another party. I could download a PDF from FedEx and see the signature.
After trying to deal with FedEx for a few days I was finally told to deal with Apple because they would have to initiate the investigation. Fine. These things happen.
On 11/13/2007 I spoke with an Apple Customer Service Representative and received an Apple Issue Number and Case Number. I was told that it should be resolved in a few days. It wasn't.
11/20/2007, Here's where it gets interesting. In talking with them again I explained that since my signature was not on the FedEx ticket it had not been delivered properly if at all. I explained that since FedEx was clearly at fault the package should be shipped again. Finally they agreed. I was told that my package would be shipped and to expect an email.
11/23/2007, I was told again that nothing would be shipped until after an investigation had been completed. So did they lie? I spoke with a manager who kept repeating that he was sorry for the mis-communication. That became very frustrating to say the least. Remember, FedEx requires a signature. Without it or my permission to deliver somewhere else they must deliver to me and get my signature. The FedEx PDF clearly shows another persons signature.
Equally frustrating is the fact that they will not keep me informed as to the status. I have to call them and wait on hold. I did get a couple of emails with text along the lines of, "We continue to work with our carrier on your lost package. "
However, there is no way to reply to these form letters. The only way to stay in touch with Apple is to call and be put on hold.
Twice, after giving them my order number and being put on hold "while they look up my records" or whatever, the call was disconnected. I'm not saying they did so on purpose but the results were the same. Another call, another round of giving my order number and explaining to yet again a new person the details of the situation.
I've had many problems with Apple since becoming a customer in June of 2006 but I just can't let this go. I need a place to warn others. If you buy something, you might be better off buying it from a store instead of on-line. This kind of information is needed to warn others concerning the business practices of Apple should something go wrong. This is why we need a new section for putting forth such complaints.It seems to me that the real problem here is with FedEx, as I have encountered similar types of problems with them in the past. Even though a signature is required, I have had packages left on my porch. When I enquired, someone had actually signed (i.e.forged) my name! Other times it has been left on my porch with some other signature. When I call to complain, FedEx just seems to think there is no problem as long as I got my package. They seem totally unconcerned even though a signature is required and I definitely did not authorize delivery with no signature. I have expressed my concerns directly to Apple, but have no way of knowing if it has done any good. I think this problem is worse with FedEx ground, as that is contracted out. Around here anyway, i think the drivers will sign the ticket and leave the package just so they won't have to make another trip. It's not right, and it's not supposed to happen this way, but i know it does.
Apple entrusted your package to FedEx in good faith that it would be delivered to you, and that your signature would be required for you to receive it. That should have resulted in you receiving it. however, due to a false signature, you did not. Clearly, FedEx is responsible.
If the package was supposedly delivered to your address, but has a false signature, I wonder if the driver might have signed the delivery ticket or gotten someone else to sign it and just left it on your porch or something like that. If so, it could have been subsequently stolen. If something like this happened, it might explain why things are so bogged down in the investigation at Apple. From their viewpoint, the package was delivered and a signature was obtained and they are probably being stonewalled by FedEx.
A user to user discussion forum such as Apple Discussions won't help with delivery problems. It's best to report them directly to Apple as you have done. If you continue to have problems, you can call Apple and ask to speak to Apple Customer Relations. They may well be able to cut through the red tape. You could also express your concern in the "Feedback to Apple" section. Maybe if enough people complain, they might consider awarding the shipping contract to someone else. Or perhaps the other shippers are even worse.
One of my recent shipments was evidently lost in a typhoon. But when I called Apple, a replacement was sent out immediately. This is more what I would expect of Apple, and you have every right to expect similar treatment.
If FedEx delivered to the wrong address and got a wrong signature, they should be expected to go back and retrieve the package. But if they delivered to your address and did not get your signature, then you would be well within your rights to go to your local Better Business Bureau and file a complaint against FedEx. That might possibly get some action of some sort. FedEx cannot ignore the BBB as easily as they can ignore you. If your signature was actually forged, you will certainly be able to prove that the signature on the delivery ticket is definitely not yours. And you could forward the BBB complaint to Apple. I don't know if this would help or just muddy the water, but it would put a little more pressure on FedEx I would think.
In the meantime, I would certainly speak to Apple Customer Relations and see if they can help you out here. They want happy Apple customers, and I think they would like to know about the extreme frustrations you are experiencing through no fault of your own.
I sympathize with your problems, and I hope that you are able to get them resolved soon.
Good luck! -
Leasing problem with Apple Financial
I know this isn't the right forum to post this, but I didn't see any "general" discussion forum. We have a leasing problem and the representative we've been working with is no longer returning my calls. I was hoping that someone here knew the contact information for one of the managers at Apple Financial. Here's what is going on:
Back in 2002, 2003, and 2004, our company entered into "fair market value" leases with Apple Financial. The leases in 2002 and 2004 were for 24 months. The lease in 2003 was for 36 months. Getting right to the point, unaware of these leases (the employees that started them left the company and the knowledge was never passed on) we've still been paying into them until just recently.
All in all, we overpaid on these leases by $36,000. Surprised that this was allowed to go on for so long, I found someone at Apple Financial in asset management. I put together a spreadsheet that included when the leases started, when they ended, how much we should have paid into them, how much we overpaid, and any other pertinent information. I estimated the buyout of the leases (which would have been in 2004 and 2006), padded the buyout cost, then added 6 months worth of additional payments (further padding the cost). I then requested the remainder be credited back to us.
After almost two months of sporadic communication on the part of the representative, I was simply told "no" to my request (left in a voicemail), without any reason why or option to negotiate (I called back, but have yet to have my calls returned).
I'm am shocked that Apple, a company that I always though positioned itself as caring about their customers, is unwilling to return even one cent to us or talk to us. We aren't asking for the full overpayment to be returned, only a little over 2/3rds. I feel that's a reasonable request. For Apple to keep all of the amount we overpaid seems immoral. How can that be justified? We never received notice that the leases were coming to a close. The only reason I found out about the leases is that one closed by "itself" (after 46 months of overpayment for a total of $15,812.87 that was overpaid).
The first time I the saw the lease paperwork and the amount we over paid, I had full faith that Apple would come through and do the right thing. So I again want to say that I'm shocked Apple is unwilling to do anything.
If you know someone that can help us, please let me know. My faith that Apples cares for its long term customers (we've been buying Apple products for our business since 2001) is dwindling.Hi, Kevin, and welcome to Apple Discussions. You're quite correct that this isn't the proper forum for your post, and in fact there is no right forum for it. All of these forums are for technical advice, not the kind of problem you're having. You're just going to have to keep dealing with Apple Financial Services. But perhaps someone else at Apple can get you a hearing from someone higher up in AFS than the fellow who isn't returning your calls. See what you can do with some of the numbers on this list:
http://www.apple.com/contact/
If you can't get a call back from Financial, see whether Customer Relations (1-800-767-2775) can draw the attention of someone at Financial to your request.
I obviously don't have all the facts of the case, but any customer with a $36,000 beef would certainly get my attention, and fast! -
Apple photo services vs Smugmug
Does anyone have any views on whether Apple Photo Services does a better job with prints than Smugmug? How do they compare?
ThanksIf you use SmugMug's high-end service (Bay Photo) the photos quality is outstanding. For images where quality is the most important it's what I'd use… let's say that
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After iphoto 9.1.5. problem with editing photos
After I did the 9.1.5. update I have a problem with editing photo's. My photo's are about 35mb a piece.. they are panoramic photo's. Editing used to work perfect in iphoto 8.. after I went to iphoto 9 it became buggy.. (it crashes on certain photo's that 8 could handle without a problem).. but I learned to live with it. Now I did the 9.1.5. update and I can edit maybe 2 or 3 pics without a problem.. then when I get to number 4 Iphoto will show me a black screen.
If I close iphoto and start it again, I can continue where I left off.. untill I get to a picture that seems to ruin the party.. and then I have to restart again..
Iphoto 8 used to work so smooth with panoramic photo's.. dont know where it went wrong..There are several possible causes for the Black Screen issue
1. Permissions in the Library: Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Include the option to check and repair permissions.
2. Minor Database corruption: Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild.
3. A Damaged Photo: Select one of the affected photos in the iPhoto Window and right click on it. From the resulting menu select 'Show File (or 'Show Original File' if that's available). Will the file open in Preview? If not then the file is damaged. Time to restore from your back up.
4. A corrupted iPhoto Cache: Trash the com.apple.iPhoto folder from HD/Users/Your Name/Library/ Caches...
5. A corrupted preference file: Trash the com.apple.iPhoto.plist file from the HD/Users/ Your Name / library / preferences folder. (Remember you'll need to reset your User options afterwards. These include minor settings like the window colour and so on. Note: If you've moved your library you'll need to point iPhoto at it again.)
If none of these help:
As a Test:
Hold down the option (or alt) key key and launch iPhoto. From the resulting menu select 'Create Library'
Import a few pics into this new, blank library. Is the Problem repeated there? -
Would someone be able to explain to me the following issue with Iphoto?
I ordered 8 same calendars for my soccer team and received them fine. Although a couple of pictures on it are a little off (out of focus). I need to order two more of the same calendars but when I go thru the process ireceive an error message saying:
"Unable to to assemble calendar" There is a problem with the photo with the file name "(Null)" The full resolution version of this photo either cannot be located or is corrupt. Please replace this photo or delete it from your calendar.
How can I fine this "corrupt" photo? How did it go thru with the first batch of calendars but won't go thru now?
Thank you for your help.Apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Since only one option can be run at a time start
with Option #4 and then #1 as needed.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
1 - download iPhoto Library Manager and launch.
2 - click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
3 - Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option.
4 - In the next window name the new library and select the location you want it to be placed.
5 - Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
OT -
In my Iphone 5, Nothing on my App Store is working, its displaying blank (Except for Genius section). I've tried to uninstall and install itunes and all its component in my desktop but still it doesn't fix the app store issue. Not sure if its problem with apple servers. Someone help please!
settigns>itunes and app store to make sure you are signed in.. If you are, you will see your account name..... anyhow, click your account name, sign out and sign back in
also go to to settings>general>reset and reset network settings... if that doesnt work settings>general>reset and reset all settings!
one of those shall work. The last step would be to restore your device (apple.com/support) HT1414 -
The screen looks completely normal besides the vertical white lines on the right hand side of the screen, as the "slide to unlock" is lighting up and the time and date are changing, but the screen is unresponsive. After several problems with Apple in the last few months (and two defective iPods including this one and one iPhone), I really don't want to go through the whole process of bringing it in or getting a new one entirely. It would greatly help if someone knows a solution, even if that would require completely resetting the iPod to factory settings, as I have had is synced to iTunes before. It would be greatly appreciated if someone could help. Thanks.
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem. Seems like a bad digitizer or connection or logic board.
Apple Retail Store - Genius Bar -
Mail and iPhoto Problems with sending photos.
Mail and iPhoto Problems with sending photos.
I have this problem that started a while ago and seems to be getting worse.
Here are the different scenarios.
-If I try to share a photo to email within iPhoto, it will insert the image file name in the mail message, but no image icon or opened image. In iPhoto Preferences under General I have chosen to use Email Photos using Mail.
-If I choose to use iPhoto to send the photo, it will compose the message and the photo is viewable. If I send the message i can view the photo within the email I sent to myself. Nothing happens when I double click on the photo in the Mail message. Nothing happens when i control click on the photo in the mail message. Nothing happens when I try to drag the photo to the desktop from the mail message. When I try to save attachments from the email and choose a place to save it, the save button is grayed out and it cannot be saved. When I check the mail message it says there is an attachemnt but there is no file size listed.
-If I use the stationary within Mail app I cannot drag a photo into the placeholder, I get a circle with a line through it symbol when I try. It happens if I try to drag a photo from the desktop or from the media browser within Mail app.
-If I drag the photo to the desktop from iPhoto, I can double click it on the desktop and it will open in Preview.
-If I then control click on the same photo on the desktop and scroll to share/email, the generic photo icon will be inserted in the mail message. If i double click the photo icon in the mail message I get a message it can't be opened because it is empty.
-If I drag that same image to the mail message body the same thing happens.
-If I send that email to someone they cannot open the image file.
What I can do:
- I can drag that same image file on the desktop to my dropbox folder and it will upload. From there I can go on my iPad and download the photo and send it through email just fine.
-I can open the same image file on my desktop in Preview, I can copy and paste it into a mail message and the image will be viewable in the mail message by me and by the recipient.
-I can drag that same image on the desktop to my safari browser window and it will be viewable in the page. i can then copy and paste that image into a mail message and it is viewable in the message. I can then send that email message to myself and i can control click on the image and get all my options. It also shows as an attachment with the size of the image file in the mail message.
I can send that message to someone and they can see the photo and open it fine.
-If I send that same email to me I can see the photo within the mail. If I then drag that photo to the desktop I cannot use it again to put in an email as the same problem happens again.
I have tried all scenarios in my user account, another users account and in a guest account. The same happens in all. I am guessing because of this it is not a corrupt preference file, unless all of the preference files are corrupt. The guest user account I added a new email account so it was brand new and still had the problem.
I am stumped, all and any help is appreciated.Another problem that may be related….
I have Snapz Pro. I used to be able to save the snaps to my desktop or a folder. Now when I take a screenshot and try to save the file to my desktop or a folder on my desktop I get this message "Files cannot be created in the selected location. You do not have permission to write to the selected location. Please choose a different location." I have found that i can only save the file to the clipboard. I have repaired permissions many times and still I have this problem.
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