Problems with Plan Change - Needs Immediate Result

Question

Hello,
I have been a long time Verizon Wireless customer.  I have two lines, one of which was assigned to a tablet with a 1gb plan.  I maintained this line for the upgrade since my other line has unlimited data.  I recently upgraded to the Note 3, and in the process was told that I'd have to establish a new line to accomplish the upgrade.  The representative, from Costco, let me know that it shouldn't be a problem transferring the same plan to the newly established line and not to worry about anything going wrong.  That night I called Verizon for the first time and worked with a customer service representative who ended up making the problem worse by canceling the tablet line before transferringthe device to the new line.  This caused a problem with my sim card, and I have to request a new one because my old was was constantly showing an "aging" status.  Even a few days later.  The first night consisted of two phone calls to Verizon because the rep mentioned above ended up disconnecting me trying to get over to tech support.  The second rep was much more helpful, but wasn't able to do anything and let me know I'd have to work with tech support, but should wait until the next day to allow the sim to "age."
The next day was the 4th of July, so I called back the next day and went through a similar process, spent about 30 minutes with one rep, only to be told my sim was still "ageing" and to talk to tech support.  Every time I was connected with tech support it was a minimum 30 minute wait, just to be told that there was nothing they could do, again, and they sent me a new sim card.  When i received that sim, at which point it was the following week, I called back and activated my tablet successfully.  Hung the phone up and thought all was well, until I saw my balance due the next day.  It was nearly double what I usually pay.  The representative never informed me that it would default to a prorated amount based on that payment, of 4gb.  None of which I need.  I called back, again, and was told that I wasn't able to use the old plan I had since it didn't exist anymore.  This time the representative was very pleasant, and let me know she'd put a request in to see if the old plan would be possible, given my situation.  I was alright with that, and this was the first time I wasn't frustrated after hanging up the phone.
She called me back yesterday letting me know that Verizon isn't willing to allow me to use my old plan, and that there is a new plan options, that is 10 dollars a month.  Honestly that was all right, so I called in today to change it to that plan and have it backdated to the date of upgrade to fix my billing issue.  During the process of looking up my information, the representative I spoke with today disconnected me.  Over the last week and a half I have spent nearly 3-4 hours on the phone with Verizon just trying to fix this issue that was not anything I could have controlled.
The rep at Costco told me I'd have no issues transferring my lien to the new line we opened that day, and the first individual I spoke with on the phone canceled the line too early and further delayed the process by requiring me to request a new SIM card for the tablet.  After being disconnected this time, I'm extremely frustrated with the entire situation and Verizon in general.  I've been a customer of Verizon for nearly ten years, and for the fist time I am considering moving to another carrier seeing.  In that ten year period, I have probably called into customer service less than 5 times.  And in the last week and a half I have made more calls, and spent far more time on the phone than every before.
The bottom line is, I need to have the plan changed on my tablet line to something comparable to what I had previously, which was a 20 dollar, 1gb plan with the 10 dollar tablet fee.  I need this taken care of ASAP and I need to know it's being done correctly.  If Verizon is going to partner with companies like Costco to provide phones to members, and increase their customer base, than these reps need to be better equipped to handle the upgrade process.  And it seems that the call centers I have spoken with are a 50/50 shot in terms of reaching someone who is able to do their job effectively and in a timely fashion.
I hope to be contacted with a resolution by today or I will be returning the phone, and looking elsewhere for my wireless needs.
Thank you.
Josh

Answer 1

There is an "undocumented" parameter you need to include in your
page. It MUST be a hidden field value called "p_action". The
form hidden value is either "OK" or "CANCEL" (case sensitive).
Thus, when the form is submitted, this parameter states to
commit the changes. Useful if you have a "Save" button and
a "Cancel" button.