Problems with Ricoh printers.

Hello,
I have installed a ONPLUS agent in a network and where the device is connected to the network the Ricoh SP 5100N printers becomes unreachables in the network. It seems that the printers locks.
Somebody knows this issue?
Regards,
Vicente Ilerbaig.

Vicente,
Shot in the dark here. If you're not using SMB Discovery on the ON100, you might consider turning that off. Shouldn't be an issue since it's a printer but the perfect set of circumstances might trigger some sort of security protocol or preventative measure on the Ricoh to self preserve. Another option might be to turn off the NetBIOS Discovery in the ON100. Though this will deminish the value of OnPlus it might help in troubleshooting down the root cause if it does remedy it. Both can be turned off by drilling into the ON100 for the site in OnPlus, selecting Device Options and unchecking the respective boxees. For troubleshooting purposes I would recommend doing one at a time.  If you're not using the SMB Discovery, I would recommend turning it off by default to prevent getting security failures on Windows devices with the source of ON100.
Questions
If you remove the ON100 from the network and restart the Ricoh printers, do they go back to working without issue?
If so, when you put the ON100 back on the network, how long does it take before they become unreachable again?
As well, when you look in OnPlus, did the ON100 detect them and if so what did it determine the devices to be?

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