Problems with the correct Customizing of the Support Desk Rule 13200137

Hallo All,
I have an issue with the rule 13200137. If I create the responsibility and assign a user, the Support Desk works well. The partner processing get the user of the created rule and fills the field "SupportDesk", with the assigned user. I tried to create a organisation with the SAP Standard and assign it in tab "Responsibility", after that the rule doesn't work. The "Support Desk"-field stays clear, also the field "Message Processor". I do all the steps like in the different "HowTo's", but it doesn't work. Does anybody have an idea?
Solution Manager 4.0.
Best regards
Marc

Hello All,
the assignment between the field "Support Desk" and the organisation-modell works now. But the field "Message Processor" stays clear.
Here the steps I have done:
1 Create BP as employee and assign the user-id of a system user (In that case my user-id)
2. In the change view of the organisation-modell I did assign the created BP of step 1. to to a organisation-unit. For the test scenario i used the SAP standard-units for "Service Desk".
3. Modify the rule 13200137 for SAP-Components
4. Assign the organisation-unit to the rule.
Has anybody an idea what is wrong? Why stays the field "Messages Processor" clear?
Best regards
Marc

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