Product key number entry error

I received Flight Simulator X Gold edition for Christmas.
I have been trying to install it but when prompted to enter the 25 character product key
it gives me a message that it is in error and to check that it is entered correctly.  I have checked and recheck and it is correct. but I still get the error.
The package had a Microsoft Certificate of Authenticity, so I don't think it's an illegal copy.
What do I do ?

Hi,
This issue should not be related to Windows 7.
Anyway, you can follow thoese steps in the link:
http://support.microsoft.com/gp/games-for-windows
Or directly contact Microsoft Store Sales and Customer Support:
http://www.microsoftstore.com/store/msusa/en_US/DisplayHelpContactUsPage/
Thanks!
Andy Altmann
TechNet Community Support

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