Profile change issue

Hello
Earlier this year my BB connection was migrated to the 21cn network, where I was offered speeds upto 24mb. After this was completed my BB speeds remained the same around 7mb, I have found after a number of phone calls to BT that my profile is still set to 8mb and apparently my line is not good enough to have to 24mb speed send down the line, I have asked them to still change this but have been told I will need an engineer to visit.
There is no problem with my line and do not understand why they will not adjust the profile and send down the speed I was told I would get.
Please help
Many Thanks
Tim

welcome to the forum
your profile is controlled by your connection speed and not the other way round. so the higher your connection speed the higher your profile.
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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Similar Messages

IP Profile change methods

Seen a lot of posts asking about IP profile change methods and so here is how i believe they work. Hopefully this messgage will remain formatted as it is typed
You will be on one and only one of the 3 methods although there are some rare exceptions such as fixed rate lines and banded rates. For banded rates due to line issues I have been informed that it can take 3 days to sort itself out if the line remains ok. Additionally for new or reset lines the bedding in period varies between 3-10 days and than can effect the profile used.
1 88.2% method.
This is the newest method and basically removes the concept of a profile as such as matches similar other schemes in place by other providers. Your 'profile' is set to 88.2% of your downstream sync rate (which allows for the overheads needed that are contained wiithin the traffic). Setting is I believe reasonably concurrent with a change in sync speed but that remains to be be confirmed and it could be that it may take up to 75 minutes as per currently decreases would take. IMJOLLY has confirmed that change is immediate.
It is believed that all exchanges will be upgraded to this method eventually but that has not been confirmed. If you run a BT speedcheck it will tell you your IP profile, if it is not a nice round value ending on 0 or 5 then you are on this method already, otherwise your profile should fit one of the values in the table further down (unless your speed is greater than I cater for) It is now suspected that only CN21 enabled exchanged may be getting updated leaving the others at a even greater disadvantage.
2 Oldest method
Decreases in profile take up to 75 minutes to apply, increases can take up to 3 days from the time of a higher sync.
3 Adaptive Max
Adaptive max is available on some exhanges and is an attempt to speed up the resets for those affected without resetting it too quickly and causing more issues if there is a line issue.
Change depends on the lowest rate that caused a decrease and the new profile that your current sync would fall within. (decreases are within 75 minutes, the table is for increases only)
The table for the ADSL2+ rates are as follows
0
135
250
350
500
750
1000
1250
1500
1750
2000
2500
3000
3500
4000
4500
5000
5500
6000
6500
7000
7150
135
12
12
12
12
12
12
12
12
12
12
12
12
12
12
12
12
12
12
12
12
250
24
12
12
12
12
12
12
12
12
12
12
12
12
12
12
12
12
12
12
350
24
12
12
12
12
12
12
12
12
12
12
12
12
12
12
12
12
12
500
24
12
12
12
12
12
12
12
12
12
12
12
12
12
12
12
12
750
24
24
12
12
12
12
12
12
12
12
12
12
12
12
12
12
1000
48
24
12
12
12
12
12
12
12
12
12
12
12
12
12
1250
48
24
24
12
12
12
12
12
12
12
12
12
12
12
1500
72
24
24
12
12
12
12
12
12
12
12
12
12
1750
72
24
12
12
12
12
12
12
12
12
12
12
2000
48
24
12
12
12
12
12
12
12
12
12
2500
48
24
24
12
12
12
12
12
12
12
3000
72
24
24
24
12
12
12
12
12
3500
72
24
24
24
12
12
12
12
4000
72
48
24
24
24
12
12
4500
96
48
24
24
24
24
5000
96
48
24
24
24
5500
96
48
24
24
6000
120
72
48
6500
120
96
7000
120
7150
Old rate is down the side and new rate along the top, the resultant value is the number of hours for a change to take place. This is the minimum time and it seems that it may take a few hours longer than expected, probably because I suspect that the process to check/reset the values only runs periodically and so you should probably allow up to 2 hours or so extra.
If my post was helpful then please click on the Ratings star on the left-hand side If the the reply answers your question fully then please select ’Mark as Accepted Solution’

Still not been able to get a confirmation of the upgrades (or at least mine) neither the mods here nor BT technical helpdesk have replied yet to my query on it.
When it comes it it will I expect remove the need for a lot of people to be raising issues and calling the helpdesk.
I am pretty sure re how adapative max is working on my line, the last few occassions have all fitted that pattern as near as I can tell exactly. Different exchanges may run the updates at different times perhaps but I suspect it is a common setting so perhaps not but for me the time starts to count from the next xx:30 time after a higher sync, lasts 12 or 24 hours and then the next xx:30 time therefater the profile gets reset.
If my post was helpful then please click on the Ratings star on the left-hand side If the the reply answers your question fully then please select ’Mark as Accepted Solution’

Points for my Profile changed from thousand to Zero

Hi,
I had some 53K points but immediately it changed to Zero(0). Is some update going on ?
Please mark this reply as answer if it solved your issue or vote as helpful if it helped so that other forum members can benefit from it
My Technet Articles

I replied in your thread here:
http://social.technet.microsoft.com/Forums/en-US/de7bd69f-b600-4514-858d-971299c093f3/points-for-my-profile-changed-from-thousand-to-zero?forum=reportabug
Seems to be happening for everyone.
EDIT: I've sent an email to fissues, I'll post back when I hear something.
Don't retire TechNet! -
(Don't give up yet - 13,085+ strong and growing)

HR PA and Planning (PD profile) changes not updating auth profiles of users

PROBLEM:
We are on ERP version 6 since 2008. We started experiencing this problem December last year and now it is all over our system. As soon as employees are transferred or new appointments are made in HR on PA or if the PD profile is changed in planning the changes cannot be seen by the user in their auth profile. The user can literally not see the newly appointed employee on the org structure or even newly created org units and positions are not visible. When RE_RHAUTH00 is run on the user name the update indicates that the changes (new employee and new org unit) is linked.
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Hi,
Yes, please make it scheduled background job. This is normal procedure.
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I think I solved my time changing issues- hope this helps

Hey everyone, I think I've had some success with my time changing issues. I originally posted this to another user as a follow up to her question, but I'm reposting it here. Hope it helps:
"msteinny,
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Payment Process Profile Duplicate Issue

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Forms
APPSTAND : 12.0.6.12010000.6
APXINWKB : 12.0.601.12010000.316
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PSA : 12.0.17
PSAC : 12.0.5
PSB : 12.0.2
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VERT2 : 12.0.0
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Please see these docs.
Duplicate Records: Receipts, Payments, Bank Accounts, Payment Methods, Transaction Codes, Payment Process Profile in Several Modules, Forms - Receipts and Summary, Payments, Bank Transaction Codes etc [ID 444297.1]
R12: APXPAWKB Duplicate Payment Process Profile Appears in Lov of Payment Workbench [ID 759033.1]
Payment Process Profile Shows Duplicate Enteries In List Of Values [ID 1243624.1]
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MrhoniKeith wrote:
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