Program will run on one 8.1 computer, but not a better 8.1 tablet.

I have 2 computers I'm trying to run a program on, but it only works on the lesser of the two! The program just shows a 3d image that the user can rotate to view and clicking other options it will play different video files. The program was written by an
outside company and I do not have funds to have them help me.
Computer 1: Dell all-in-one computer. Touchscreen, Core i5, Windows 8.1, 8gb RAM.
Computer 2: Dell 18" XPS tablet, Core i7, Windows 8.1, 8gb RAM.
The program is a Winrar, when extracted it runs perfectly fine on computer 1, it can be closed and reopened normally. Computer 2 will allow the program to be extracted, it will run ONCE. After you close the program and try to re-run the program it will only
show a white screen. The touch screen works to control settings in the program (such as volume and exit button) but it only displays a white screen. If the program is deleted and re-extracted (created a new version), it will work the 1st time it's ran. I've
updated to the newest windows updates, silverlight, drivers, EVERYTHING I can possible think of. Still will not let the program be ran more than once.
Does anyone have any idea what could cause this to happen?

From the description you provided regarding the white screen of the second computer, it sounds as though the application is experiencing a component issue. This would allow the application to launch, but certain content does not render as expected. Here
are some things I would suggest to try:
Ensure that the directory in which the files are stored is identical on both computers and that directory has the same permissions on the two systems. If WinRAR extracts the application files to another directory, even a temporary one, this is the directory
on which the permissions should be verified.
EXE files that open with WinRAR are typically self-extracting archives, meaning the animated application you are describing is actually held within an archive. This file could be extracted with WinRAR and run from a separate directory.
You could try compatibility mode and/or run as administrator. In either case, if the application is held in a self-extracting WinRAR archive, you will need to extract the files and enable compatibility mode on the application EXE, not the self-extracting
EXE.
From the description you provided of what the application is and does, it sounds as though it might require components from underlying frameworks or technologies. I would ensure that the same version of Java, Flash, .NET, etc. is present on the second computer
that appears to work on the first.
Brandon
Windows Outreach Team- IT Pro
Windows for IT Pros on TechNet

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