PS4 Controller stops working during games... help!

Question

Right, so basically... I was playing Lego Marvel earlier today, when all of a sudden the face buttons weren't working, I could still run around, but not attack or jump... I pressed the Playstation button and it went to the menu, so I closed the application, and restarted the game. From here, I couldn't press ANY button, or even use the analogue sticks, only the Playstation button worked, so I had to do a hard reset of the console, since I couldn't press a button to close the application at all... I've tried it with other games now, Killzone, Flower, Resogun and Battlefield 4, and it seems that as soon as I boot a game up, my controller becomes completely unresponsive apart from the Playstation button, even the analogue sticks stop working, so I can't navigate menu's or anything... not even the PS4 menu works after I boot a game up... so everytime I've had to do a hard reset. Not sure if it's the controller, since I've had it since launch day and it's worked perfect up until now... Has anyone else had this problem, and is there a way to fix it? D: 

Answer 1

Ok guys,had this happen to me recently and here was the fix,though some may not like it. the PS4 would act normal on boot-up,controller functioned fine.Upon loading a game or even clicking in menu/submenu areas the controller would cease to respond..no button responses,analog sticks not moving anything,etc.The only thing left functional was the PS button.Did some basic troubleshooting steps to rule out a glitch with the app/game and when all else failed went straight to the horses mouth. I got on the phone with PSN and got walked through 3 steps with a Sony rep.Her accent was a bit hard to follow at times,but bonus points for sounding hot as well as being surprisingly helpful and knowledgeable. 1. Controller hard reset. Flip the controller over and look at the backside.On the right side next to one of the screws is a small hole which houses a reset button,similar to a router.Youll need a paperclip or something similar to get down in there,I used a straight pick from an o-ring pick set.If I recall correctly the controller should go dark and perhaps even come back to life pulsing orange.Hit the PS button and it should give the prompt to assign it to an account as per any other device that connects on the fly. Now this also assumes you do not have a faulty controller.If you do have one on hand,of course swap them out and check the results. 2. Rebuild database This is where it started sounding a bit scary.The rep had me put the PS in Safe Mode for the following step.There are 2 ways to enter safe mode.If the system is powered up you can hold the power button - youll hear the initial beep that indicates system shutdown and a subsequent beep a few seconds later confirming it is entering safe mode.A few seconds later the safe mode menu should display on screen.If the system is powered down or in standby hold the power button through the 2 beep sequence as its booting up and safe mode should display shortly. Once in safe mode 7 options will be displayed.You want option 5, "Rebuild Database".This is the first step in getting a bit more serious with the glitch for a good reason.Evidently it rebuilds the database for the system without erasing anything on your hard drive.All of your information will safe,or at least mine was and the rep was confident in it.It took roughly 5 minutes for the process to complete and afterwards I still had the same problem.Fear gave way to despair and at this point I was getting *****.Of course the rep was doing a good job helping me out,so I wasnt about to give her a hard time..no need in that.At this point I thought I had a $400 paperweight on hand. 3. Initialize PS4 This one got down and dirty.Initialization is pretty much what it states.It wipes the HD and places the PS4 in the state you found it right out of the box.All defaults are restored and NO games/save files survive.All clear.The PSN rep stated that it was a good thing having the Playstation Plus subscription,for the purpose of not having to pay to re-download any games.Im not sure if save files and so forth can be restored via the option that most games give to upload game files and saves to Sonys server periodically. Anyway,Initialization is option 5 in the safe mode menu and takes roughly the same amount of time as the database rebuild.It was rather painless,but then repeating the few minutes it takes to reset the time/date,re-associate your PSN account with the system,etc etc through the defaults.Once complete,I had full responsiveness from the controller at all times and the system is now performing as expected.If youre having a similar issue and wish to speak to Sony before wiping your HD,the contact number for PSN is 1-800-345-7669.Expect to be on hold waiting for a live rep for 10-20 mins,and while on standby to suffer through some absurdly loud/noisy game music.After entering some basic options with the keypad just relax until a rep comes on. Hope this helps.