Publish to word handout error

Can anyone please help?
I try to publish to word handout.
The publish progress states completed with a nice green tick.
Then all of a sudden an error appears stating" Error
encountered... blah blah... Please check Word is not busy and try
again."
No word document is created.
Annoyingly yours
a doh! be

Hi ...Adobe,
Did you in fact navigate to the \\My Captivate Projects\
folder and physically check to see if the DOC file was or was not
there? I am sure you did, but it doesn't hurt to check, since you
especially noticed the little green check-mark indicating
completion.
I don't need to know whether the *Blah Blah* contains any
useful information. I know it does not. But there is no question
that Captivate has become *disconnected* (for lack of a better
word) from Microsoft Word.
I am sure you did check to be sure that Word was not in use
at the time, as Mr. Howard suggested, so that only leaves (based on
the error message) the idea that sometimes Word can be busy without
being used by you. For instance, if you are on a network
workstation your IT person might be auto-updating all copies of
Word - or if you are stand-alone, Windows web-updating might be
active at the time.
Or have you perhaps installed a newer version of Word? If so,
Captivate might not have been updated with the new path. It is also
possible for RAM memory addresses to become scattered (memory
*leakage*), in which case a reboot might help.
Just offering suggestions that might work to solve the
problem for you. Let us know if anything works for you.
best wishes~
Larry

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