Purchase error

HI, I have had a problem with my purchase and I need some help. I have the US version of The Last of Us and I needed to make an American account to play multiplayer. I decided to buy an add-on for £3.14 on my UK account, hoping it would transfer to my US account. Now it doesn't show up on either of my accounts, even though I was sent an online receipt to confirm this. Please help.

Then you need to contact iTunes
http://www.apple.com/support/itunes/contact/

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In app purchase Error

So for the past three days I've had an in-app purchase error. One morning I tried to purchase an item in my app and it said "The Apple ID you entered couldn't be found or your password was incorrect. Please try again."
I thought it was strange so I went to change my password (attempt #1). I changed it and logged into my itunes and icloud and all that good stuff. Everythign was fine. Checked my credit card info and everything was correct. Went back to the app and tried to purchase in-app again and still the same message. I thought it needed an hour or two to sync with my new password so I just waited for the day to go by. Tried again in the afternoon. Same message. So I thought my Apple ID was bugged or something so I created a new Apple ID and tried again. Same message. By now I'm ready to throw my iPhone across the room and yell a big F U. I called apple support yesterday and thought maybe they could help. No. Nothing at all. Couldn't do anything. I even contacted the app company and they can't do anything.
This is what the message looks like. Desperate for help. I've deleted and reinstalled the app, I've reset passwords 4 times and created two additional Apple IDs. So I think I've tried majority of the stuff.

Same is happening to me brother. Apple is sounding incompetent on the issue as I have had to re itereate myself three times to them and they are just going in circles with the issue.
My issue lies within the game Clash of Clans. I've got over $400 invested into the game and can no longer put anymore in as I am getting the same issue as you. Here is the latest email I sent to them regarding my issue:
"It's not the iTunes store that I am having an issue with. I've clearly stated my issue to you and have yet been able to receive an intelligible response in regards to my said problem with Apple.
Again, please let me re iterate the issue.
When trying to purchase gems in the app "Clash of Clans", I receive a message saying "The apple ID you entered couldn't be found or your password was incorrect. Please try again."
FACTS surrounding this issue:
1. My Apple ID is showing up correctly in the app as '[email protected]'.
2. I've verified my Apple password by logging successfully into my account in iTunes.
3. I've entered my Apple password into the app when trying to make another $99.99 purchase with repeat messages saying, "The apple ID you entered couldn't be found or your password was incorrect. Please try again."
4. The app I am trying to make the purchase in is updated to the latest version. There are no available updates for the game currently.
I expect a resolution soon. I do not want to repeat myself in a third email message."
I have yet to get a response and doubt they will be able to fix this issue any time soon as they are SLOW in responding. Too bad they couldn't give any of the people in China jobs to answer phones rather than work in the sweatshops over 15 hours a day, 7 days a week.
Don't believe me, check it out for yourself: http://www.dailymail.co.uk/news/article-2096551/Apple-shamed-Chinas-iPod-sweatsh ops-SIX-YEARS-expos.html
I just want to be able to buy gems in my game. . . that's all!

I keep getting an in app purchase error when I go to buy tokens on scramble

i just switch iTunes accounts and I keep getting an in app purchase error on apps like scramble. How do I fix.

If you mean that you downloaded scramble with one iTunes account and are
attempting to make an in app purchase with another iTunes account, you cannot
do that. You can only make in app purchases from the account used to acquire the app.
If this is not what you mean, provide more details so someone may offer a solution.

In app purchase, error "contact Itunes store support to complete your purchase". But I have bought many already then suddenly came this error msg. Why?

In app purchase, error "contact Itunes store support to complete your purchase". But I have already bought many then suddenly came this error msg. Why?

To Contact iTunes Support and request assistance Click Here

TS1424 i want to report an in app purchase error

i want to report an in-app purchase error
please help
where do i go
itunes is so so so very confusing and so so so not user friendly

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT2693 In-app purchase error has occurred. please help: (

In-app purchase error has occurred. please help: (

Maybe you might explain the app and the error?
Contact the developer to get a resolution.

Hi can someone explain what the following error code mean and how i can recifty to download a copy of ebook purchase Error getting License. License Server Communication Problem: E_ACT_NOT_READY

Hi can any one help
I keep getting the following error code when I try and down a ebook which I have purchase
Error getting License. License Server Communication Problem:
E_ACT_NOT_READY
can someone advise me what this means and how I recifty the problem to enable me to read the ebook purchase?
Thanks

I am having this exact issue. I just downloaded a book and went to open it and got this exact problem.
I purchased he book through indigo/kobo edition and paid for it and immediately went to open it and am getting the same error
Error getting License. License Server Communication Problem only mine says Bad Device key after.
Not sure why someone has not answered this question yet...i am using windows 7 and this is how i always do it. Never had this problem before when purchasing a book.
i hope someone answers this soon.

Purchase Error 35010

Hi,
I am from India. I purchased a Fantasy Premier League App from app world for indian Rs. 74. As it was the first time i was purchasing an app, i had to enter my card details. After i entered the details, the screen went back to the page of the app world and showed a Purchase Error 35010. the app did not get downloaded. However, I was charged on my credit card for the price of the app. Please help. Thanks

Hi and Welcome to the Community!
I find no reference to error code 35010 in the public KBs. Consequently, all I can do is refer you to your contractually-required formal support channel, through which all formal support must follow. Typically, this starts with your mobile service provider, who can escalate cases into RIM at no cost to the end user. However, please check your original documentation to see what the formal support channels are for you -- it can vary by region.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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One of my recent purchases errorred, how do I re-download it without re-purchasing?

One of my recent purchases errorred, how do I re-download it without re-purchasing?

Whether you can redownload music depends upon what country that you are in, it can't be done in all countries. What you can redownload will show via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes
If music shows there but that tracks doesn't have the cloud symbol against it for redownloading, then delete it from the Music part of your library (where you are getting the 'unable to locate' message) and it should then get the cloud symbol against it for redownloading.
If you aren't in a country where music can be redownloaded then you don't have a copy of it anywhere e.g. on an iPod or your backup of your downloads/library ?

HT4009 In-ap purchase error

Can anyone tell me what could be wrong if I click "buy" in a confirm purchase dialog box but then get an error message stating my purchase could not be completed?

Hi Bluelycaenid,
Thanks for visiting Apple Support Communities.
If you're still unable to make purchases from the App Store, you may want to try the steps in this article:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
If you've only noticed this in one app, but you can make other iTunes Store purchases, try the troubleshooting tips in our iPhone assistant:
http://www.apple.com/support/iphone/assistant/application/
Best,
Jeremy

How to exclude "Blocked for Purchase" error message in PO creation for particular Order Type

In Article master some times we used to set Site-Specific Article Status = '01'. (MARC-MMSTA)
01
Blocked for Purchase
02
Blocked for Purchase/Sale
My requirement is that when Creating PO in ME21N for a particular Order Type (Purchasing). This check need to be removed.
Now if we try creating the PO we will be getting the below error message.
Status "Blocked for Purchase" of article XXXXXX does not allow external procurement.
Is there any exit or BADI where i can put logic to remove this check.

Hi ,
You can use BADI ME_PROCESS_PO_CUST or customer exist EXIT_SAPMM06E_013
Regards,
Pravin

In-app purchase: Error message when adding a test storekit user

Hi, I'm running into the "The email address you entered already belongs to an existing Apple account. Please try again." when I try to add a test user for in-app purchases. I used an email associated with an existing Apple-id.
I'm running into "Could not convert Apple ID account to iTunes store account." when trying to add a test user with an email-id that doesn't have an Apple-id with it.
I have enabled "in app" purchases and added an in-app-purchasable product id using itunesconnect.
Using the programmer-portal, I've also configured the app-id of the app to enable store kit in-app purchases
I'm assuming that I need to signin with the test-user account for the code to receive the storekit productsRequest:disReceiveResponse callback. However, I haven't been able to create the test user
Does anyone know why both scenarios (described on top) are resulting in an error message ?

If I try to login from Settings->Store, it asks for my credit info which I'm sure is not necessary.
Apple had this to say about that on 8.28.09:
"Setting up Test Accounts for Testing In App Purchase
Before testing In App Purchase in your application, you need to create an In App Test User in iTunes Connect—you should not use other accounts as doing so will result in prompts to enter your credit card number and other information.
Here is how to properly set up your test user for testing In App Purchase..."
Please read all the latest info at the link and good luck w/your app.

In-apps purchase error

Dear All,
I purchased an in-apps from a company which have already charged my card but yet i have wait for a week but i still haven not getting the item in the games so i contact the company and they replied me request apple to refund due to their side is not receiving the payment or apple delayed it
On the below is what the company replied me so my questions is how can i ask apple to refund me? i tried to search through support section but none of them saying refund.
2012/8/23
Dear player
We are really sorry to let you know that you may need to ask Apple to refund your money, means your money havent to our account and your order has been delay by Apple you can choose another way to recharge in the future. Hope for your understanding.
BR
2012/8/22
Dear Hua Yu,it been 5 day since i received a charged from your side for $4.99 on 17 August 2012 but yet i have not receive my gold and it still showing the same thing when ever i click on the package and it ask me to tap OK to download which nothing happened.
Date: Thu, 16 Aug 2012 19:49:41 +0800
Subject: Re: Recharge Error on Itunes
From: [email protected]
To:
Dear , Sorry for late reply!
Problem with recharge on IOS has been solved, but nothing is perfect, of course, there are still a few players troubled by some error. Some players verified and received the gold after days delay, but some others still met trouble. I don't know the specific reason. Please wait for the updated version.
If you cannot receive the gold for a long time, just apply to Apple for refund, your money will never be lost.
By the way, recharge on web works well right now, you may have a try.
Sorry for any inconvenience and thanks for your understanding!
Sincerely,
GM, Flyaway
2012/8/15
To who may concern,
I just recharge $4.99 at 15 August 2012 on 1034hrs but when i go in games it doesn't load for me and when i tried again it show i have already purchased and tap to download but nothing happen, i have attached the screenshot on above

anyone can advice me on this?

In app purchase error in clash of clans.

Hello, im making in app purchase in clash of clans. your purchase could not be completed" contact www.apple.com/support/itunes/ww/ of clans, and getting error conctact support.
What should i do, credit card is good, there is money in it.

Justin19911 wrote:
What should i do, credit card is good, there is money in it.
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT4009 In App Purchase Error: Not connected to Internet and enable In App Purchases?

""please make sure that you have Internet connection and that you have enabled In app purchases in settings"
That was the error message I received when trying to buy something in a game app. In the top left hand corner I have wifi and in app purchases is on in my settings. So what is wrong?

FoxKid1302 wrote:
Hi,
I made an in-app purchase, but due to internet connection error, I never received the item. How should I solve this?
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT4009 in app purchase errors

Game of War : Fire Age, when trying to make Gold purchase the following error occures - "Unable to connect with iTunes, Please contact iTunes Support" Upon looking into it, my transaction processed on the Credit Card associated with iTunes, but no gold was added to my game profile. I am not able to get a reponse form game developer.

If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If you've been charged (and it's not just a temporary holding charge for the amount) then you should mention that when you contact them

Purchase error

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