Put solution in solution database for message "confirmed" status

Hi ALL.
How I can put solution in solution database if massage have status "confirmed"?
I have to go in edit mode to proceed action "put solution in solution database". But edit mode not allowed for "confirmed" messages.
Beside, I may be sure solution helpful only after autor confirmed messages.

I try to find easy solution.
If I will use new status,
I should change all documents and user instruction.
I'll have to notify all clients.
Web interface have "confirmed" button, I should obliged to disable it.
I'll have to confirm all messages myself, whatever I need to put solution in databese or not.
I don't think it easier solution.
Thank you anyway, Stephany.
Very best regards,
Andrey.

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