Put solution in solution database for message "confirmed" status
Hi ALL.
How I can put solution in solution database if massage have status "confirmed"?
I have to go in edit mode to proceed action "put solution in solution database". But edit mode not allowed for "confirmed" messages.
Beside, I may be sure solution helpful only after autor confirmed messages.
I try to find easy solution.
If I will use new status,
I should change all documents and user instruction.
I'll have to notify all clients.
Web interface have "confirmed" button, I should obliged to disable it.
I'll have to confirm all messages myself, whatever I need to put solution in databese or not.
I don't think it easier solution.
Thank you anyway, Stephany.
Very best regards,
Andrey.
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<removed_by_moderator>
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Message was edited by:
kiran -
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Service Tools
Service Desk is working, and I'd like use solution database option. So
I've done whole configurations and their work fine.
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transaction.
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service.sap.com/rkt-solman I've created a solution database.
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(http://solutionmanager.servicesap.grupotec.es:8002/sap
(bD1lcyZjPTAxMA==)/bc/bsp/sap/crm_ei_cmp_admn/default.htm) and I've
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message(8000001233)->edit view->Transaction Data area->Solution
Database tab->
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titled->and I'm not able to find any results I type words(dump, mara,
table, reboot)
these words appear at problem/solution description, I type these word
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>Problem number field and I type: 24, a hilist appears with the
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Raul.Problem solved using TA crm_saf_tool->index->check
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Cannot download Solution Center for Off Jet 6500 Wireless since going to Windows 8.1
I get a failure message and am unable to download HP full feature software (a.k.a. the "solution center") for my HP Officejet 6500 Wireless on my Aspire E1-571-688 Laptop. The solution center was successfully downloaded when I got the laptop in August 2013. It was running fine until I upgraded from Windows 8 to 8.1.
When I discovered that the solution center would not run, I removed the printer and driver software beofre trying to reinstall. When trying to get the Solution Center back, I can't get past the download step because during download it "fails". I was able to download "drivers only" through the "add a printer" option, and I do have printing capability, however I am unable to use the scan function from the laptop (or directly from the 6500).
Weird that I can't get the scan function to work on the unit itself (I get the "no scan options" message when trying to do so) as I have confirmed mutliple times that the printer is successfully connected to the correct network.
Help please! Thank you
Geo48Geo,
Welcome to the HP Forum.
You will not have access to the full features of the printer software until you manage to install the Full Feature Software. Scanning is one of those functions.
The initial Connection to the Internet is indeed part of it -- you need a reliable, clean, consistant connection that will allow you to download the full data file. Your connection may be dropping out part way through.
You may need to upgrade your network drivers after the Upgrade to Windows 8.1 . There are other issues can can plague a system after the Upgrade, most are well documented at this point. You can check with your system's Forum to what others are saying.
Basic Drivers only are much smaller in size -- just a few MBs.
Random Thoughts..
You need to resolve the network issues so you can download the full software.
You might have a friend download the file onto his computer and transfer the file to your system using a USB stick. This does not fix your network problems but it does solve at least the issue of not being able to get a hold of the installation package.
You might try taking the computer to a friend's house -- if the issue is not within your computer's network setup, then the Upgrade may have "upset" the relationship between the computer and your home network.
Click the Kudos Thumbs-Up to say Thank You for the help." .
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur
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