Qosmio G30 - Motherboard fried again

After 9 months, the motherboard died, still in warranty so replaced it.
Now another 9 months, no longer in warranty it has died again.
Is there any hope of some help from Toshiba?

Hi
Thats a sad story :(
But I think the Toshiba ASP in your country should be able to help you
If you have a hardware issue with your notebook, you have to contact always the local Toshiba authorized service partner.
Explain the guys the whole story and ask for the further handling.
Unfortunately but this is everything what I can suggest
Good luck

Similar Messages

  • Qosmio G30 - Media center remote control doesn't work in windows

    Dear All,
    I have Qosmio G30-194,
    first i had a problem with the VGA , i send it for repair, when it comes back i noticed that the remote control is not working on windows Media Center, while in A/V mode it work perfectly.
    I tried to do full system restore from the recovery DVD, but nothing changed, even i installed Windows Vista with all of its drivers.
    Nothing changed also, I borrowed a USB IR received for another remote control it worked perfectly with my remote on windows.
    Please advise me what to do, do i send it back to the service center , or there is an easier solution.
    Mazen Habbal
    N.B, : My laptop info are:
    Model Number PQG32E-01P018AR
    Thank you in advance

    don't expect toshiba to fix problems like this.
    they replaced motherboard on my laptop and ever since the remote was not working.. it would turn the laptop on but was unresponsive thereafter. thing's we have tried:
    - install software and drivers for remote again
    - reinstall windows
    - replace reciever
    - change motherboard
    - change remote
    - terminate and restart relevant processes
    - downgrade bios
    - update bios
    - combinations of the above
    on several occassions Toshiba told me they were able to replicate and solve the problem but after trying it on my laptop they remembered that actually their one was slightly different.
    almost a year later, i still have a non-working remote
    my theory is the laptop leaves factory with certain software which Toshiba fail to include in recovery partition and\or bios that is available through them... so once you lose the factory components (i.e.the original motherboard) you also lose some necessary files with them.

  • Re: Qosmio G30 and green screen issue

    Dear friends
    I thing is interesting for any owner of Qosmio to have a look this:
    http://www.asklaptopfreak.com/laptop-notebook-help/2007/07/08/toshiba-qosmio-g30-screen-problem/comment-page-4/#comment-130784
    http://www.asklaptopfreak.com/laptop-notebook-help/2007/07/08/toshiba-qosmio-g30-screen-problem/
    My Qosmio G30 is already death I have got a estimate from official service, to repair my qosmio cost almost 600 pounds. Is a design fault. Look on internet.

    Sorry for it. I bought the Qosmio in July 2007. I contacted not seller but direct authorized service of Czech Toshiba in Brno (we have others two in Prague and Hradec Kralove). In Brno they told me "it is normal". I has also trouble with display, it came scratchy from keyboard after a while (before I used the Dell XPS and not trouble as this at all, only there replaced for the start fens, twice graphic card, chipset, twice motherboard, once grr my English, the box which is on power line :) and they decided that this piece have some troubles so gave me money back. I bought this Qosmio because I read some review where it was mentioned as great machine. Hm, but it surprised me that they told me that only with Vista it can be sell. I tell you this time Vista just started and some blinking screen surprised them. At last they told "it is normal" again. They told me to the strips over my jobs and collapsing program (Photoshop) that it was not sell with this notebook so not warranty with this. When I asked them what about a game program which will not run on this notebook if it is normal, they told yes, not warranty. When I asked them where is on NVidia driver for Vista that it is strange that still not there, they told me use the new Toshiba driver. I told them I used and it is not working very well. At last they told that in original configuration (it means with the original old driver) it was working very well. I told yes, till this moment when it was totaly empty and you have been surfing on the web or doing nothing. Also programms as Windows Media Center was not working at all.. they told upgrade will be soon... At winter 2008 came first time driver from NVidia on the web for Vista. It select it automaticaly, if it overwrite my original drive GeForce Go 7600 to 7650 it was working much better that the Toshiba one. But still collapsing windows after a while, windows which has inside black or window from program which was open under it or only desktop. It got overheat always. Everything with my jobs last to long. I was seating and watching processing, windows over windows, strips over it.
    The last summer they did diagnostic for it and found nothing wrong. It was August 2008. I contacted also one of high managers of Czech Toshiba. He wrote me that I have to change service station. But I was 3 days before half year trip overseas. In September came this issue from Toshiba about replacement and troubles with cards.
    See links where the trouble is. The graphic card has troubles in all computers everywhere, not only in Qosmio. I think Toshiba did also mistake with Vista on this notebook. I am sure with XP it should work much better
    http://www.computerworld.com/s/article/9112538/Bad_graphics_chips_cost_Nvidia_196M
    http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9106 398
    The two mens in Brno CHG Toshiba (service) I know personaly. Also the manager has private contact to me. Nobody wrote: Hana come back!
    I pay fot this notebook over 80.000 CZK. In this time it was approx. over 3.000 Euro. I am working with photographs and truly this slow machine was for over 2 years big break for me!
    I like to be fair and never will wrote what is not true. To display: serie G40 have much stronger frame. Anyone can tell me why? They argue that I am puting something heavy on it. Maximum my glases which I am using not very offen. If you take sides of this notebook, or if you put something under one of stands, it is flexible. They told me you have to use something between keyboard and display. Well, I should but trouble is that when I bought it was not included, nowhere in manual it is mentioned. My last notebooks were without trouble as this as well (both 17").
    I was not only one not happy customer http://www.asklaptopfreak.com/laptop-notebook-help/2007/07/08/toshiba-qosmio-g30-screen-problem/comment-page-1/#comments
    to this all. I am using laptop every day and at service they told me that I have replace everything an put everything in original so they will check if it is working. I have not time to do everything, backup and after it installing all back! Truly if somebody used not correct components why customer have to be in so big troubles?
    I asked specialist for report. I told him about my troubles and his answer was that he did one return the last year. The display have on sides holes and via this is going in to the display dirt (have all ready this there also). I will claim money return and payment of the expert when I came from my business trip. I hope I will be able to buy another laptop at first so I can continue my job without delay.
    Sorry for so long writing and for my not best English. Sorry that I have to write it at all. Be sure I will prefere to be happy customer!
    Regards, Hana

  • How to connect a Qosmio G30 to the TV

    Could someone please help me. I am not at all good with computers so really need it. I want to conect my Qosmio G30 to my TV.
    It' s an old TV not LCD or plasma. I have a cable with my laptop which connects from the laptop to the TV via a scart connection. I then pressed FN with F5 and the G30 screen went blank and nothing happened. I did FN + F5 again and the picture returned on the G30 with much larger icons etc, but nothing on my TV.
    I was advised to mess around with my display settings and enable a second monitor. I did this and followed my actions above. I got a really dark picture for a few seconds on my TV and then nothing! I have been told today to mess around with my NVIDIA settings and this should enable a scart TV connection. Could anyone please give me a definitive answer???
    I apologise for my clear lack of knowkedge...

    Hello
    I do not know how old is your notebook but almost all older TVs have separate channel that can be used if the external device is connected. Check the remote control of your TV. There must be a button with symbol that looks like arrow to right that shows into the circle.
    http://www.2ourgoal.com/UploadFiles/200732721729797.jpg - button near the 0 on the right side. Try please to use this channel on the TV.

  • Qosmio G30 freezes upon Norton Internet Security 2008 startup

    Norton Internet Security 2008 will freeze my computer as soon it tries to load and the only way to go on is to restart the system by pressing the on/off-button.
    My notebook is a Toshiba Qosmio G30-177 (Model No. PQG32E-02G022GR) with Vista Ultimate and NIS2007 pre-installed. I have no problems with this NIS2008 version on my other notebook (Qosmio F10 - PQF10E-02300JGR, WinXP MCE).
    NIS2007 runs fine on my G30 and I do not have any problems at all, but newer versions of NIS seem to get in conflict with my system:
    1. I am able to install and run the new version, download all updates and adjust the settings. Maybe one or two days later my computer will freeze after start exactly when the tray icon of NIS appears. For a couple of seconds there is just no response of the system at all and the LED's of my notebook show that all HD activity has stopped. After being idle for these couple of seconds, the cooling fan will start to operate at maximum power, creating a tremendous noise I never experienced before, not even while the CPU was running at 100% for some time due to other programs. Forcing a restart is all I can do.
    2. Now this time, I successfully restarted my notebook again (took some attempts) and it suddenly did not freeze. Then I disabled firewall and auto-protect permanently, so there was no freezing upon startup and I just had to manually activate both firewall and auto-protect after start. In order to prevent freezing again after reboot, I always disabled NIS before shutdown. For the next one or two days this workaround was quite successful.
    3. All of a sudden, after one or two days, this workaround is going to become useless, because the system starts to freeze again at the very moment the tray icon appears. In this case, restarting has no effect at all, and NIS will continue to freeze at startup. I also tried to prevent NIS form starting by no longer allowing ccApp.exe to automatically run upon start (administrative tools > system configuration > "startup" tab). This is successful and my notebook is able to start normally, but if I later try to start NIS manually, it will freeze again.
    I had this problem since NIS2008 was just released, so I thought that meanwhile a Windows or Norton update might have fixed the issue, but this weekend I gave NIS2008 another try without success. I am almost sure that the problem is not caused by any other software than Windows and/or Norton, because I also tried to install NIS after a full system recovery, thus having only pre-installed NIS2007 and Vista on my notebook. I did use the Norton removal tool and followed the deinstall instructions before trying to install the newer version of course.
    My last hope was that the NIS2009beta version somehow would not freeze my system, but it does. It does not matter if I try to run 2008 or 2009beta version, the problem is exactly the same.
    What really drives me almost crazy is the fact that NIS runs perfectly for some time, then needs a rather small workaround, and then after some time totally refuses to work. In these couple of days I did not change any system settings, install or deinstall any programs or did anything that I felt could conflict with NIS...
    So far, I have no idea of a solution and have to use NIS2007 again.
    Does anybody know how to solve this problem?

    Hi !
    I use NIS since 2001 and never had any serious trouble with this software.
    There could be some compatibility problem, but I don't think that Vista is causing it, because otherwise a lot more people should have the same problem. Even the installation of all current Windows, NIS and Qosmio updates did not solve it. Of course I tried to get help using Symantec's Support and their user forums, but without success. This problem seems to be a rare one (unfortunately for me). I tested the NIS2009beta and even though it's a new version, the PC freezes again when this program starts. And this made me think that maybe a service or setup by Toshiba causes the problem and other Vista users are not affected. It's a strange thing that the pre-installed NIS2007 version is running fine...
    Cheers,
    Mario

  • Qosmio G30 - black screen on external monitor

    Qosmio G30 (PQG32E) running Vista Home Premium, NVIDIA GeForce Go 7600 driver, 7.15.10.9813
    I cannot get a picture on an external monitor (tried two different monitors). Specifically:
    'Windows Mobility Center' will recognise that a monitor is connected
    'NVIDIA Control Panel - Change Display Configuration' will recognise the external monitor ('Select the displays you would like to use' shows 'Laptop Display + Sony SDM-HS73', which is the plugged-in ext monitor)
    but no matter what configuration I try, using Fn+F5 or Change Display Configuration, I cannot get anything but a (backlit) black screen on the external monitor.
    The monitor is receiving a video signal correctly: when turned off under a laptop-only Fn+F5 setting, it shows a 'no signal' warning, but when turned on again I just get black.
    I have tried changing resolution settings for the external monitor. They exactly match the monitor's native resolution. Still nothing.
    Tried 'Clone' mode and 'Dual View' mode.
    Tried various different orders of switching the laptop and monitor on, plugging and unplugging, etc.
    Have installed latest driver from this Toshiba site (as above). Have NOT tried installing any other driver from the NVIDIA site, since it warns to use Toshiba's - but is that worth a try?
    The laptop's own screen and all other aspects of video are fine.
    It has worked ok in the past (I think before I did the upgrade to Vista, when it was still on XP).
    Do I just wait for another driver update from Toshiba, and perhaps Vista SP1?
    I'm really hoping this is not a hardware issue, since the monitor is recognised etc....
    Jonathan

    What port did you use?
    The external monitor (analog) port or the D-video out port?
    As far as I know if you have used the external monitor (analog) port then you should choose the Analog display in the nVidia -> current display
    Then you could use the button FN+F5 to switch between the both displays.

  • Re: Qosmio G30 - RAID Problems on OS Installation

    I've had my Qosmio G30-161 for half a year, and thought it'd ought to be time to reinstall the whole thing, so i could get rid of stuff i didn't need (Programs, Viruses and non-interesting video clips).
    So i took my XP MCE Cd and tried to install, and i got guided through and come to the place where i needed to choose between 1st Unknown, 2nd Stripping, and 3rd Mirroring. I choose the stripping as i wished my harddrives to be in one. Then when i pressed "next" it gave me the error message "1005 - HDD not ready?"
    I've tried going into the BIOS and chaneg the setting to different settings that Toshiba told me to, but it also warned me that if i changed the settings my OS would have to be reinstalled. No problem there. But i still get the same error message "HDD not ready?". So now i have to use another computer than my own to check the forums and mail etc.
    Anyone know what i should do? I'll be glad with anything as long as i can have both my harddrives (60GB+60GB), and a working OS. :)
    Please help, I'm urging for it, since the computer is the one i use for my school work. Feel free to ask questions about system stuff. If you have an answer, please let it be simple, since i realy don't wanna mess up again ^_^

    Please check the details in user manual about the RAID installation.
    Usually if you are using the clean Windows XP disk then you will have to include the RAID drivers firstly.
    Without preinstalled RAID drivers the HDD will be not recognized and you will be not able to install the OS!

  • Qosmio G30: SPDIF option unavailable in Audio Properties

    Qosmio G30, SigmaTel HD Audio Codec, running XP 2
    I'm attempting to route the audio signal thru the built in coaxial out to amp. No signal. When I go to Sounds and Audio Devices>Advanced>Volume control panel /Properties there is no slider /column for spdif, in the list of things to show in the advanced panel nor any way to turn it on. Likewise in SigmaTel's panel there is no option to route thru spdif.
    Furthermore, Advanced Controls is greyed out in the Volume control panel.
    What have I missed? I can't for the life of me figure out why there is no signal nor any way to turn on spdif in this machine.
    Also, in Media control Devices Properties box there is this list:
    (MCI) CD Audio
    (MCI) Microsoft Video for Windows
    (MCI) Midi Sequencer
    (MCI) Sound
    mciqtz32.dll
    All of which say they are functioning normally. Any ideas why I can't seem to find the spdif option?
    Thanks in advance.

    Yes. Thanx Jeffrey. I understand the cable and output issues. A simple coax w/ a 1/8" adapter on the end going into headphone/digi jack will suffice.
    But again, the problem is:
    I cannot access an option within Audio prefs which would allow me to turn spdif on. I do not see a place using dxdiag where I can see that information.
    So, can anyone imagine a scenario where spdif is no longer avail in Audio prefs? I went into windvd and there are options to passthru spdif, but clicking them did nothing in windows.
    All help appreciated.

  • Qosmio G30 - system problem after recovery procedure

    I have Qosmio G30 - 148 which have Windows XP MCE, when trying to download some programs system crashed and make automatic restart.
    I then used a RECOVERY CD to recover my all system and followed the instructions on the CD but when finished and rebooting the system a famous blue screen displayed tell me there's a problem in my system and windows must be restarted.
    When reboot in safe mode there is a message tell me that the system is not fully installed. Please run setup again.
    Could any body help me in that problem because it's a strange problem?
    Note: I tried to install Windows XP from external CD but system did not know the hard disk.

    Hi Ahmed
    I would try to provide some useful hints;
    First of all you can install the XP Pro on the Qosmio G30 this is no problem.
    I assume you couldnt install the XP on the G30 because your have not installed the RAID driver firstly. As far as I know the XP would not recognize the HDD without the RAID driver.
    The RAID driver installation is not very difficult. During the XP Setup procedure you have to press the F6 to include the driver from the external USB FDD drive.
    If you dont have a USB diskette drive, then you could use a nLite to create a new XP CD with the RAID driver.
    However despite everything Im not sure if this will help.
    There could be really a hardware issue with your G30.

  • Qosmio G30-137 - Video card issue - the vertical lines bug

    Hi members,
    today my Qosmio G30-137 started making troubles showing vertical lines which look like this:
    After using product recovery disk Windows was unable to initiate first start and came up with a bluescreen with the error-code:
    +page fault in non-paged area STOP 0x00000050 (0xC09C3044, 0x00000000, 0X804DA90AA, 0X000000002)+
    This basically indicates that memory - either RAM, L2-Cache or Videomemory died. But i also learned that the graphic card can be smoked.
    After the blue screen you wont get the system into normal working condition, no matter what you try.
    I would strongly advise to check if your Qosmio is under warranty and see your dealer for exchange. Fortunately i bought mine 2006/06/06 so its still under warranty (even if just a view days left).
    Additional information: another member of this forum had a similar problem and reported that the whole motherboard has to be changed which causes cost of USD 700.00 and up!
    I will let you know what i ended up with.
    BRgds
    The Q

    Unfortunately, this sounds like a serious hardware issue as the other member suggested, the GPU (graphic card) could be faulty and therefore the replacement is necessary.
    The point is that the GPU is soldered on the motherboard and its not possible to remove the graphic chip from the board. In most cases the whole motherboard must be replaced to solve such graphic problems.
    In my opinion you should contact your ASP as fast as possible.
    The technicians should be able to help you explain the whole situation and you issue and ask for the further handling.
    Good luck buddy

  • Qosmio G30: Conflict between Sigmatel audio driver and Vista SP1

    Hello,
    I have a Qosmio G30 PQG32E notebook and can't upgrade to Vista SP1 because the Sigmatel driver (6.10.5462.0) is conflicting with the service pack.
    As some of you might know, Sigmatel no longer exists and IDT who bought them is as good as non-existent, saying to contact the OEM directly for updated drivers.
    Is there any plan to upgrade the audio driver ?
    There are huge memory leaks in my case from the audio driver.
    When using Photoshop or Premiere Pro, the audiodg.exe proccess consumes 800MB and more after one hour of continuous work.
    I am hoping for an updated more stable driver, and more stability from SP1.
    Am I a dreamer?

    Have your problems started after SP1 installation? Just for info: at the moment Toshiba does not support SP1. I really believe that you have some troubles and because of that I still wait with SP1 installation.
    You are right about Qosmio. It costs a lot of money but using delivered recovery image installation you will not have any problem. About memory and how much resources Vista needs you can read everywhere. Even if you close some application RAM will still be occupied with different information. If you start the same application again you will see that application starts second time much faster.
    It is Vista!!!
    You have really nice notebook and you should upgrade RAM to maximum level. I am pretty the notebook will runs much better and of course faster. For such notebook 2 GB for Vista is really the minimum.

  • Qosmio G30-175: DVD-RAM Drive thinks its a CD drive

    Hello people, me again.
    My 2 week old Qosmio G30 - 175 has a DVD-RAM drive that now appears in My Computer as a CD-Drive. Consequently (I think) it won't auto play DVD's. I can play them manually through Media Centre or WMP but no option appears in the drive's properties for auto playing DVD's.
    Can anybody tell me why this has happened? It used to show up as a DVD-RAM drive. The only thing I have done is to install Nero Premium. Would that have anything to do with it?
    Many thanks.

    Joao, I have tried uninstalling the drive and letting Windows re-detect it but still the problem persists. Thanks anyway for the suggestion.
    Gipsyman, I will investigate further what other burning software is installed and remove it and see if it helps. Thanks.
    Sorry about the delay but I have been working away all week.
    BTW the drive won't autoplay CD's now either. Whenever I put a CD or DVD into the drive Windows brings up the normal Explorer window and just displays the contents as folders. Right-clicking and selecting Autoplay I get the options for CD choice only (ie play with Media Centre etc.) but the "always perform this action" check box is greyed out!
    I have been in touch with Toshiba support and they are still looking into it.
    My system clock loses time too, whether or not it is connected to a time server. :-( Thanks...

  • Where can i find Vista drivers for Qosmio G30

    Is there some other place were I can download drivers for my Qosmio G30, drivers for Windows Vista?
    I have tried this hompage but I have been able to get some of the buttons to work again.
    I would like to get the Play, Stop, and Skip buttons to work again.
    And also the wireless hotkeys.
    Is there anyone who knows what to do?

    Still I like the searching engine on Czech Toshiba web pages - if you select your country and all drivers for your model.
    See who it complicated for customer - if customer by him self or....
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