Quater of the scan is transmitted to computer - New 5520e printer

My new printer scan well to the printer screen. Once I send it to the computer, I get only a quater of the scan.
This is the upper left quarter
Why?

Hi,
Per the problem description I assume you use a Mac, am I right?
The default scan workflow configured to scan 6 x 4 inch picture. Make sure to change the scan settings not to crop the scanned area as following:
1. Open the HP Utility and select your device.
2. From Scan Settings open the "Scan to Computer".
3. Click the "Scan Tasks" tab.
4. Select the Scan Shortcut used to scan, then click Edit.
5. In the section of Scan from an HP Device click on the blue triangle or the Show Details button to enlarge the menu.
6. From the enlarged menu now open the drop-down menu next to Crop To and set as None.
7. Click OK and try scanning.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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Quater of the scan is transmitted to computer - New 5520e printer

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