Question about returning online items...

Just to confirm, the 15-day timeframe begins when the item is delivered to the residence, correct? Not when the order is initially placed?

Hi jbtb07,
Thank you for taking the time to connect with us on the forum.
It looks like CrystalWoW was able to answer your questions; however, let me see if there is anything else I can help add.  As CrystalWow mentioned, a "special order" product will be ordered directly from the manufacturer.  A majority of our special order products will tend to be appliances and should be marked accordingly on BestBuy.com.  If you ordered an item from one of our online Marketplace retailers, then you would want to contact them directly regarding a return or exchange. 
I hope you have a wonderful day, and let us know if you have any other questions!
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message

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