Question about water damage vs. tripped sensors

Hello,
I recently purchase my very first Macbook Air, for which I am very pleased. The other day in the coffee shop, a child hit my elbow and a little coffee splashed on my trackpad. I was very paranoid, and immediately made a Genius Bar appointment. The genius stated that there was a drop inside the computer (near the trackpad) and that I could get a replacement for 800+. I was really upset, but was really sure that very little coffee spilled. So, I took it to an apple certified technician to glance at it.
Their response "no worries....we cleaned off your trackpad and there was no damage. The water sensors were never tripped.".
However, after reading all these forums, I'm worried that the genius 'blacklisted' my computer. How would I know this? And, could I argue this?
I should mention that at the moment of the 'spill', I reacted quickly and my computer showed no sign of issues. I immediately took it to the Apple Store, and did not turn it on before I had a second opinon.
Since I'm new to Apple/Mac, information would be helpful.
Happy Thanksgiving.

I'd strongly recommend getting a written statement from the Apple Authorized Service Center, on their letterhead with a date/time and acknolwedgement of no issue. While there's no such thing as "blacklisting" you'd be surprised what Genii will write in their notes after a bar appointment.
For example:
I referred a user to the Genius Bar about three weeks with a stuck Mini-Disc in their optical drive. I was unable to jar it loose without more "creative" methods and did not want to potentially jeopardize their warranty. The user did not want to pay for me to disassemble the machine and remove the disc. She went to the Genius Bar where the person that helped her gave her the same option (disassembly of machine, removal of disc) for $99+ tax. The user refused the service and said for $100 I can think of a creative way to get it out for less. Last week she gave up and took it in for the $100 service when a different person at the Genius Bar said:
"Our notes say that your last visit to the Genius Bar, you told the Genius that you were going to use a screwdriver or nail file to remove it." They also no longer offered the $100 service for the disc removal and instead quoted her an out of warranty/physical damage service call of $375.
So, long story, short. I'd cover your tracks. Last I spoke with my user, she was still working with AppleCare to have that note entry on the screwdriver/nail file stricken from the record on her machine.

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Question about water damage to upper case

Hey everybody.
I recently sent in the MacBook that I got a year ago for repairs. Apple determined that there was water damage to the logic board, battery, and "top case,", which, while disappointing, was not altogether surprising since a few days earlier I had coughed a mouthful of water all over the computer.
Anyway, I'm resigned to replacing the logic board and battery (although not through Apple - too expensive!), but I'm curious as to what, exactly, water damage to the upper case (I'm assuming that's the same as the top case) would be. The upper case is simply the plastic area with the keyboard and trackpad, correct? If it's plastic ... how can there be water damage? Or, perhaps more importantly, if I replace the battery and logic board, will the water damage to the upper case prevent me from using the MacBook? I suppose the keyboard/trackpad could be affected, but is that necessarily the case?
I don't care if the computer looks pretty - I just want it to work. I can get the case for $50 off eBay; considering that the logic board will set me back $450, that's not THAT bad, but it's still $50 I'd rather, you know, spend on the logic board. Without which I am positive that my computer will not work.
Anyway, thanks for any input/help, and may you be luckier in the timing of your coughs than I.

The top case consists of the keyboard, trackpad, and power button. There is some electronic circuitry in there, which is likely what Apple was referring to as being damaged. I am not aware of such a "liquid sensor"....sounds more like a conspiracy theory to me. Liquid damage typically manifests itself as corrosion on the logic board, which is fairly easy to detect in a visual inspection. Other clues might be stains/discoloration from residue in the liquid, or perhaps the overwhelming smell of the beer.....
As to your second question, my understanding is that you voided your warranty when you got water on your computer. I do not believe that the warranty is "restored" after a non-warranty repair, although depending on your location, local laws may dictate something different.
The repair work specific to your current situation may be warrantied, but you should ask and find out for yourself. I don't believe you will be covered for any other potential future defects in the computer.
This is one reason why I typically don't buy into the whole extended warranty thing - especially for portable electronics. In the vast majority of cases, it's simply a cash cow for the party selling it. And since laptops are much more prone to accidents that would result in voided warranties, I personally feel the risk of losing the money you invest in an extended warranty is too high.
Now, if Apple offered a comprehensive replacement policy on their laptops(that covered accidents), I would most definitely consider investing in that kind of protection plan.
Message was edited by: Shaggywerewolf

Question about Water Damage

Anyone who has had a similar experience to this I'd really appreciate knowing the outcome.
My phone is currently in a bowl of rice. I have tried turning it on (before I knew I wasn't supposed to) and it turns on fine and the trackball lets me scroll around but none of the keys work. Does this mean it has short-circuited or is there still a chance that the keypad will start working in a few days once it dries out properly?

For reference, the rice solution is documented here:
http://www.blackberryfaq.com/index.php/Got_Your_BlackBerry_Wet%3F
It would be inaccurate to say 100% that it will work or will not work -- it all depends on circumstances; anecdotally, there are reports on both ends of the spectrum. Hence, if someone wants to try it, they certainly should...but they should not expect anything at all...they should just wait and see what happens. Water damage is one of those things that, quite simply, has unpredictable results.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
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What to do about water damage?

any signs? or a way I could confirm it being water damage and possibly get a refund bc lifeproof case not working

When my old ipod touch got water damage it would freeze up and half the screen would turn grayish white and my iphone (4th gen) screen is half turning dark gray when itwas working but now the screen just turns dark blue and does nothing. I hear my notifications coming in and the same thing happened with my ipod touch that got water damage,

About water damage

Does apple still provide replacement for iphone4 if I dropped it into water? If it does, how much does it cost? Thanks a lot for your help... I'm really desperate...

Apple will replace a water-damaged iPhone for their standard out-of-warranty charge. See:
http://www.apple.com/support/iphone/service/faq/
Regards.

E71x problem, and a question about 'physical damag...

Hiya,
Soooo I got the E71x in June, and I loved it, until about a month ago, it started frustrating me non stop.
The phone will tell me that its battery is low after I've charged it completely, and have seen 5 bars worth of power for 30 mins;
it will turn off without shutting down, without alerting me
it will freeze, and won't turn off with the power button--the only thing to do is pull the battery out;
it will tell me the sim card isn't registered and then turn off
OR
the screen will go blank, turn white, and display a message that says 'Insert SIM card' when the sim card is already in, and hasn't been moved or anything;
the phone will die when I try to send text messages, call someone, or the first 30 seconds into a call;
whenever the phone dies on me, I have to pull the battery out & then turn the phone back on, and when I do so a ghost image of whatever i had been doing before the phone died (the text i was about to send, for instance, or the home screen, or the 'insert sim card' screen) will appear for a second, pixelate, then vanish.
I called AT&T, they do not believe that it is a charger or battery issue, since I've checked those anyway. My software is up to date, I've tried all the online troubleshooting tips. I've obviously dropped my phone before, who hasn't, but it was never anything *huge*, the phone never turned off because I dropped it, the battery never popped out, etc. It has fallen from my jeans to the floor, for example, that's about it. So there's no physical damage because of that. I have never gotten the phone wet;---the circle on the back of my battery is white, so it hasn't been exposed to liquid or heat or anything extreme. I don't think my warranty would be turned down for physical damage due to the above mentioned.
However, I have a question if anyone who works for Nokia reads these boards; my parrot removed the 'p' key from the keyboard--just the key, the pad underneath works fine and is untouched, i can still type the letter p and everything--but the 'p' key, just that one, is missing. I can't find it. Would I really be denied my 1 year warranty because of that? is there anyway I can buy a key to replace the 'p' key so that I could send my phone to AT&T? all it would need to be fixed is a tiny dab of glue. That's it. I will be very frustrated if I can't get my phone fixed within warranty because of that key; I would be forced to get another phone, and I don't think my choice would be another Nokia. Please let me know what I can do about this problem, it's getting ridiculous, I can't even answer phone calls without my first rushed sentence being 'my phone might hang up on you but i'll call you back' anymore.
HELP
Solved!
Go to Solution.

hahaha no, it's not the e71x, it is a piece of popcorn she DEVOURED. She LOVES popcorn. MMMmmmmMMMM she says. Haha.
@FastTortoise, I think a parrotlet might be a good fit for you, they were my pick because they have the same personality as a parrot (spunky, loving, fun, funny, etc) but they're TINY, and VERY quiet (comparatively::they've got nothing on cats). Check out this site for more info http://www.talkparrotlets.com/forum.php my name on there is brittany_lynn, you might be able to get my email from that site or from this, lemme know if you have ?'s or anything
P.S. All birds need a cage, a parrotlet just needs a smaller cage.

Is it save to apply invisible sheild screen protector with the provided liquid? I'm worried about water damage to my 4s

Is it safe to apply a invisible sheild screen protector with the liquid provided? I'm worried it will cause liquid damage to my 4s

Avoid the dock connector and the headphone port. That's where the water sensors are located. Just apply a very small amount of liquid for the InvisiShield or whatever it is.

Water damage, Warranties, and $200 refurb replacements

I'm aware that there are a ton of threads about water damage and warranties, but I don't think there's an answer to this particular question.
Because of the symptoms of my water damaged iPhone (everything working fine except backlight), I suspect there's some corrosion inside--if so, it's a cheap fix. If not...not.
I know that water damage voids the warranty. I know that Apple will now replace it with a refurbished unit for ~$200. BUT: will opening and checking for corrosion kill the $200 refurbished swap offer? The way I see it is that the warranty is already voided, so what do I have to lose? But I don't want to open it up, find that I'm wrong about the corrosion, then also find that Apple won't take my $200 because I opened it.
Anybody have experience with this? Thanks in advance!

The corrosion will be under connector 1 (the LCD ribbon connector) on the logic board or, in worser cases, the coil has burned out and you need to do a intricate solder job. There are a load of water damage/moisture indicator tabs inside the iphone which, if go pink, void your warranty. Get yourself hold of some iphone opening tools - as long as you follow the ifixit guide properly and use a suction cup apple will never be able to tell. Check if any of the circles are pink and try cleaning up connector 1 - if no pink circles your warranty will still be valid.
If you have a pink circle, try cleaning up the corrosion on conector 1. If that fails and you wan't to avoid paying $200 you're gonna have to make this solder joint with a thin wire: follow the guide here http://blog.techsick.com/guides-tutorials/iphone-3gs-no-backlight-fix/ If not apple won't be able to tell you opened it up and it'll be fine.
Hope that helped and good luck!
Regards

My nokia 106 had some minor water damage, it know will only go on the demo mode

After some slight water damage my nokia 106 will only go onto demo mode?

Take it to a store they might be able to help. If not it's a new device that you'll need
Dont say anything about water damage though.

How to turn on an iphone 4s without power button and also got water damage

how to turn on an iphone 4s without power button and also got water damage?

Actually the rice is not very effective, you really want to use a desiccant. There are products out there that work really well, the silica gel is a much better alternative to rice. See our blog post about what to do next time this happens:
The Truth About iPhone Water Damage
http://iheartrepair.blogspot.com/2013/07/the-truth-about-water-damage.html
I may receive some form of compensation, financial or otherwise, from my recommendation or link
<Edited by Host>

Question about the sensor... just got my 4s yesterday after screwing up my 3 with the laterd version update. EVery call I have been on has either changed to speaker, called another number or ended the call or activated facetime, which I have turned off.

Question about the sensor... just got my 4s yesterday after screwing up my 3 with the laterd version update. EVery call I have been on has either changed to speaker, called another number or ended the call or activated facetime, which I have turned off. never had this trouble with my 3...I don't even want to talk to anyone on this phone! Is the sensor bad? That is what the AT&t rep suggested.

Restore as new... if the problem still continues then there is a hardware issue.
If it stops after a restore as new, then the issue is with the backup the device is currently setup with.

Apple genius employee claims laptop is water damaged when no water sensors have even been activated

Track pad is being temperamental one minute it is working, next it is clicking all over the place. So I took it to apple store today to see if they could find out what was wrong. Apple claim that it has been water damaged (coke or something spilt on it) impossible and refuse to fix it even though no water sensors have been activited. there was a tiny bit of sticky substance on the battery and around the sticker for the battery. When they then took out the battery they tried to say that one of the connectors for the track pad with the screws had been in contact with water even though it appeared to be just dirt. Has anyone had any experience with anything like this before? or what should i do?

If you can take to another Apple store and get their opinion, or the same store when other techs are working. See if others have the same opinion. Also ask to see the store manager.

I have an iPhone 3GS that I dropped in water. It still does everything but get service, can I back it up and transfer its data to a new iPhone 3GS? I heard something about how loading a backup from a water damaged phone could mess up the new one...

I have an iPhone 3GS that I dropped in water for a moment. After drying it and everything, it still does everything but get service. Can I back it up and transfer its data to a new iPhone 3GS? I heard something about how loading a backup from a water damaged phone could mess up the new one... is this true? I would truly appreciate the help, please let me know, thanks!

Sounds like your phone is in recovery mode. In this case, all data on it is gone. There's nothing to back up.

Considering Purchase - Worried about reviews concerning water damage

So I am considering a purchase of a Touch and was looking at the reviews on Amazon. There are quite a few bad reviews regarding water damage to the touch and Apple not honoring warranty coverage if there is absolutely any sign of water damage. Apparently this water damage is even caused by simple condensation that can occur from going inside from the outside cold. I live in Chicago so this would obviously be a concern of mine during the winter.
It would seem that if this is true - then I wouldnt want to risk that and having a $300-$400 dollar paper weight after awhile. Many reviewers said this happened to them within weeks/couple of months of purchase.
Has anyone here heard of this issue or experience it themselves? I really dont want to purchase one if this is true. I went back about 15 pages of this forum and so far have found no mention of this water damage issue. Although I do recall about a month ago seeing a news report about Apple lowering their cost of repair/replacemnt of a water damaged Iphone to about $180 or something like that.
Anyway, any help/info on this issue will be greatly appreciated.
Thanks in advance!!

You should be aware that some of those anonymous product reviews are posted by the competition, posing as regular customers. I'm not saying this happens in particular with the iPod touch; it happens to a certain extent with all popular products.
Also, you have to consider it statistically (even if you believe the reviews are generally true). Apple sells millions of iPod touches (37 million combined iPhone and iPod touch unit sales as of last quarter). Most people will not bother with posting a review, whether it is positive or negative. But they are more likely to post a review, or post a comment here, if there is a problem. So most people are not going to post anything just to say "everything is just great with my iPod touch and I am happy." So how many iPod touch users are out there, in Chicago and elsewhere, who are perfectly happy with their iPod touch for every customer that runs into a problem? I don't know; no one knows. But if you happen to see a few hundred bad customer product reviews, that is a tiny miniscule fraction of total number of iPod touch customers out there, most of whom are probably satisfied and did not bother to take the time to post anything anywhere.

Out-Of-Warranty water damage question?

When I take my iPhone 5 to the apple store to get a replacement for water damage for USD $229, do I tell them that I legit dropped my iPhone in the washer? Will they still take out of warrenty service for $229? Thanks!!!!

nvxxx wrote:
Will they still take out of warrenty service for $229?
yes. and dont lie either, the phones has liquid spill sensors so they could tell it has water damage anyway.

Question about water damage vs. tripped sensors

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