Questions on FUP

Hello,
I am utilising BT Total Broadband Option 3 and would like to know the details of the Fair Usage Policy. I am aware that it was 300GB, what I am looking for clarification on is whether the FUP has totally been removed for my package, as I have read somewhere that it was removed in April? I just wanted to make sure.
Regards,

Hi Sentrix and welcome,
Yes it's been removed. Have a read - http://community.bt.com/t5/BB-Speed-Connection-Issues/BT-TO-SCRAP-300GB-LIMIT/m-p/191217#M76393
edit. Sorry about spelling your username wrong, my bad
-+-No longer a forum member-+-

Similar Messages

  • Techinical question re FUP

    I've been reading a previous post (which is now locked) regarding the 100GB useage limit. In this the moderators have mentioned some form of online useage monitor - which I have to search for myself.
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    In general both the xbox and the Wii will not use too much bandwidth even if you use multiplayer on each of them.
    Same goes for the Ipods, they will use a limited amount of data.
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  • FUP change question - overlimit on Infinity Option...

    I heard from @BT_infinity on twitter that the FUP on Option 2 is now
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    planetf1 wrote:
    Latest message I had was
    @planetf1 Hey, i can confirm it will be 4mb, double checked it. If its not on the FUP yet it will be as updates are being made )
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  • Changes to Broadband Services - Billing Question

    "Monthly usage limit – If you want to use more than the monthly usage allowance included in your broadband package, from 1 November 2010 additional usage will be charged at 5GB for £5 (instead of 1GB for £1)."
    Does this mean that if you only go a little over your usage allowance you'll be charged £5.00 as you've used part of 5Gb, or that you won't be charged until a full 5Gb have been used?
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    there are numerous posts on here looking for clarification.  If you go over the 10gb limit then it is £5 whether 1gb or 5gb.  Options 2 and 3 had the limits increased - option 2 up to 40gb and the FUP for 3 is now 300gb
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    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Have BT Updated their FUP?

    Hi guys, I've just checked out the FUP page on the BT website: Click Here
    "BT continuously monitors network performance and reduces the speed available to very heavy users (typically less than 1 per cent of all customers) during a given month to ensure that the service received by other customers is not impacted through extremely heavy usage by a minority of people.
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    BT Total Broadband Option 3 and BT Infinity Option 2 allow unlimited downloads and uploads within the monthly rental price, so customers on these products will not be charged for over-use. However, this does not preclude BT from reducing your speed if you are a heavy user in order to protect the experience for the rest of our customers.
    We may need to vary the policy from time to time to ensure the best possible experience for all our customers. This site will always be kept up to date with the latest information."
    Does this mean that we can download as much as we like now out of peak times or does the "BT continuously monitors network performance and reduces the speed available to very heavy users (typically less than 1 per cent of all customers) during a given month to ensure that the service received by other customers is not impacted through extremely heavy usage by a minority of people." Contradict that?
    Like this post? Give it a Star . If this post answers your question, please Mark it as the Accepted Solution.
    Solved!
    Go to Solution.

    chris6273 wrote:
    Hi guys, I've just checked out the FUP page on the BT website: Click Here
    Does this mean that we can download as much as we like now out of peak times or does the "BT continuously monitors network performance and reduces the speed available to very heavy users (typically less than 1 per cent of all customers) during a given month to ensure that the service received by other customers is not impacted through extremely heavy usage by a minority of people." Contradict that?
    It reads to me that all usage is measured, but that restrictions for heavy users are only put in place during peak hours. Just like it's always said, I think.

  • BT total broadband option 3 general questions

    Potential new customer here but got some questions after speaking to BT customer services who have totally confused me so not exactly a good start.
    I am looking at bt total broadband option 3 for 19.99 a month for 3 months and 27.99 there after and would love it if someone could clarify the following.
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    cameron1590 wrote:
    3. if you go over the FUP your speed will get throttled from the point you broke it to the start of the next bill date so for example your bill dates is the 23rd of every month and you went over on the 15th your speed would be rock bottom till the 23rd.
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  • FUP Charge but not over usage limit

    Hi,
    I received an email today informing i have 'spent more than £10 on my account since my last bill' so i decided to check what the hell was going on as i have no idea what this could be.
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    NoX81 wrote:
    Current usage is irrelevant? Then what is the point of it?
    Im basing this off of billing cycle dates that i've paid for and what i've used since.
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    I paid a bill that covered up to the 18/3 and since then have not gone over usage so why is there a charge for fair usage now?
    I'll contact support but if anyone has a good reason for this i'd like to hear it.
    the current usage is irrelevant for the current charge a usage is calendar months so from 1st April whereas the charge you have incurred will related to the last usage period which ended on 31 March
    usage is calendar months but your billing period is as you have said totally different
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Question - I've gone over my fair usage....

    Erm, oops....!
    So anyway, had BT Infinity installed recently and went a bit download happy etc. I'm now told I'm on a limited connection for 30 days during peak hours, and that this will continue to be applied when I go over 300 gig per month.
    Now, my question is - if I still use the connection at full speed off peak, is there another threshold for when I'm going to be hit by a further rolling speed limitation? ie. does the speed limitation and usage 'reset' after 30 days, so I can carry on using the connection off-peak as much as I want, and then manage it more carefully after the 30 day period?
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    Cheers for that - I had heard about the scrapping of the FUP (which is actually a major reason I signed up), was just wondering if there'd be any further penalties for downloading more off-peak after the buffer has been hit
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