Queue with not agent

I create a hutpilot member. this hutpilot have 3 extensions.
I create a hutpilot notmember. this hutpilot have 2 extensions.
when the client call promt a menu that said :
press 1 if you are a member
press 2 if you are a notmember.
then I redirect the call to the hutpilot. but what hapen if the 3/2 extensions is busy? can I do some loop wait? some kind of queue?.
I atach my script.

Hi Oscar,
1) How I tell to Queue the extensisns of the agents? probably Have I install some software in the computer of the Agent?
     If you have enhanced or premium license you can install Cisco Agent Desktop (CAD) for agents to change the phone state to ready to handle calls or not ready for the UCCX to skip sending calls to that agent. Also you can use the IP Phone Agent where the agents can change that state from the IP Phone and not from the software (CAD).
     When you configure an end user in CUCM you tell that the IPCC extension is XXX, that makes that user an UCCX agent. After that you create a Contact Service Queue (CSQ) based on skills or resource groups, that way the UCCX can check the agent's extension and send calls to it.
2) How the UCCX know that the agen is free and send the call from the queue to the agent?.
     UCCX can monitor the ACD extension, so you don't have to worry about that.
But I will recommend you to read the UCCX SRND and the Administration Guide for a better understanding on how UCCX works. Also read the step reference so you can check how every step of the CRS Editor pallete should be use.
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_implementation_design_guides_list.html
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_installation_and_configuration_guides_list.html
Gabriel.

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ESB 10.1.3.1 Not Connecting to AQ QUEUE with error

We are having problems getting the ESB service to connect to an AQ queue to dequeue messages;
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Version: 10.1.3.1 ESB
Database: 10.2.0.2
Scenario: BPEL process enqueues message successfully. ESB process not able to connect to dequeue.
Reproduceable steps:
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2) Enqueue message. Message payload type is RAW;
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ERROR1) >JCA: MessageReader_ReadMessage: Could not create XML document carrying AQ Head
ers: [Ljava.lang.StackTraceElement;@d7f3e3</MSG_TEXT>
ERROR2) <SUPPL_DETAIL><![CDATA[java.lang.NullPointerException
at oracle.AQ.AQOracleQueue.dequeue(AQOracleQueue.java:1715)
at oracle.AQ.AQOracleQueue.dequeue(AQOracleQueue.java:1290)
at oracle.tip.adapter.aq.database.MessageReader.readMessage(MessageReader.java:400)
at oracle.tip.adapter.aq.inbound.AQActivationSpecDequeuer.run(AQActivationSpecDequeu
er.java:189)
at oracle.j2ee.connector.work.WorkWrapper.runTargetWork(WorkWrapper.java:242)
at oracle.j2ee.connector.work.WorkWrapper.doWork(WorkWrapper.java:215)
at oracle.j2ee.connector.work.WorkWrapper.run(WorkWrapper.java:190)
at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:81
9)
at java.lang.Thread.run(Thread.java:595)
]]></SUPPL_DETAIL>
VERIFICATION: First of all, the BPEL process is successfully submitting messages to AQ QUEUE so AQ is configured properly at the database level. We verified queue table has a message in it via sql plus;
RELATED ISSUES:
1) JDEV designer is not finding queues with payload types such as JMS_TEXT_MESSAGE. We were forced to use RAW. There is probably a bug in JDEV IDE regards its inability to view valid queues in the database simply based on payload. This is easily reproducible.
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Yes, WebLogic 10.1.3.6 can interoperate with 9.2. SAF agents are "Store and Forward" agents, so they'd need to run in the source cluster. If you need to get messages from a remote destinations into a local SAF "imported destinations", or just a plain-old destination, then perhaps the best option would be to deploy a simple MDB on the 10.3.6 cluster (some layered products can setup such an MDB for you).
I'm not familiar with ESB, but assume that it already provides tooling for pulling messages from remote destinations (I assume a product like ESB is designed to try and more-or-less hide JMS details from the user by providing layered tooling...). You might be able to get help from an ESB newsgroup. If this doesn't help, you may also want to see the JMS interop FAQ:
http://docs.oracle.com/cd/E21764_01/web.1111/e13727/interop.htm#JMSPG553
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Tom

Queue with callback function not dequeuing

Hi,
I would like to ask you for help or for a hint regarding our problem with the queue:
A trigger is enqueuing to a queue. This works fine, but the callback function is never called. The queue already worked for a while, but since i changed something at the procedure called by the callback it does not work anymore.
I already have tried the following:
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None of these worked. Where do I fail, when considering that the queue with the same scripts worked already? I post the script for creating the queue and adding the subscriber:
CREATE OR REPLACE TYPE pat_history_queue_payload_type AS OBJECT
( TSTAMP VARCHAR2(22 CHAR),
TYP VARCHAR2(10 CHAR),
DELTA_MENGE NUMBER,
ORIGIN VARCHAR2(1 CHAR),
TEXT VARCHAR2(1000 CHAR),
QL_TSTAMP VARCHAR2(22 CHAR)
BEGIN
DBMS_AQADM.CREATE_QUEUE_TABLE (
queue_table => 'pat_history_queue_table',
queue_payload_type => 'pat_history_queue_payload_type',
multiple_consumers => TRUE
END;
BEGIN
DBMS_AQADM.CREATE_QUEUE (
queue_name => 'pat_history_queue',
queue_table => 'pat_history_queue_table',
max_retries => 10
DBMS_AQADM.START_QUEUE (
queue_name => 'pat_history_queue'
END;
BEGIN
DBMS_AQADM.ADD_SUBSCRIBER (
queue_name => 'pat_history_queue',
subscriber => SYS.AQ$_AGENT(
'pat_history_queue_subscriber',
NULL,
NULL )
DBMS_AQ.REGISTER (
SYS.AQ$_REG_INFO_LIST(
SYS.AQ$_REG_INFO(
'pat_history_queue:pat_history_queue_subscriber',
DBMS_AQ.NAMESPACE_AQ,
'plsql://PAT.HISTORY_QUEUE_DISTRIBUTION.CALLBACK',
HEXTORAW('FF')
1
END;
The function CALLBACK which is called by the queue, is never called, I checked that with log messages. Also the package that contains the function is compiled ok.
Thanks.
Roland

Hi,
Does the subscription show up correct in sys.reg$ ?
Regards,
Harry
http://dbaharrison.blogspot.com/

Alerts not working with direct agent?

I'm aware of
this issue with the SQL Intelligence pack and direct agents, which I'm also experiencing, but Alerts don't seem to be working with my direct agents either. I switched the handful of servers I had reporting under the old gateway model to direct agents
last week, and added 6 new direct agent servers, I know some of those new servers have the same hotfix alerts that I'm seeing from the old ones, but I have not received a new alert since 11/26 when I switched everything over, and when I login to the portal
and view alerts I receive:
"No gateway or SCOM management group detected. Op Insights required a gateway or SCOM management group in order to analyze data and generate alerts"
Followed by a link to the deployment guide, when I read the deployment guide for direct agents there no mention of an SCOM deployment requirement.
Any suggestions? Is anyone who is configured with direct agents successfully receiving alerts?

Indeed. Configuration Assessment 'alerts' are disabled with Direct Agent. Please look at the answer given here
https://social.msdn.microsoft.com/Forums/azure/en-US/8241918e-41f4-4429-9a5f-962e96908878/repeated-closed-alerts-emails-on-closed-alerts-in-opsinsight?forum=opinsights with regards to those 'alerts': we are moving away from 'alerts' for configuration-related
issues, and replacing them with those 'Recomendations' shapes (like the SQL Assessment). Those weren't 'alerts' in the first place - those were *proactive* recommendations. For new accounts with only Direct agents, those are not even produced and those screens
are unavailable. We think of 'Alerts' in the SCOM sense: server is down, needs immediate action even at 2am.
In this sense, we think of 'Alerts' as something that should be user-defined and based on searches where you can determine what to alert for, against any type of data - see this idea here
http://feedback.azure.com/forums/267889-azure-operational-insights/suggestions/6519198-long-running-saved-searches-or-scheduled-that-ca

Odi os command not working with agentservice agent.

dear all,
odi os command not working with agentservice agent but with local agent it work fine.. and user is administrator.
kindly solve it
Regards
Naseer

Hi,
you referred to oscommand, so are you executing a .bat fille? if yes, where exactly does the .bat file reside, local machine or on network share?
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Srikanth

Interfaces not visible in 'Operator' when executed with 'Remote Agent'

Hi,
I am new to ODI, and have an issue with running Interfaces/Packages with a Remote Agent.+
I have setup an agent on the machine on which the Database is installed. I have created a Physical Agent with the details, and on using the 'Test' button in the client, it works fine.
However, when i try an execute a package with this agent, i get the 'Session Started' pop up, but the interface does not register in the 'Operator' section, and nothing happens.+
However, this does not happen when i use the 'Local (No Agent)', and the interface runs successfully and is registered in the 'Operator'.+
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Hi,
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Ab

Problem with Config Agent

Hello together,
I have noticed that I can only distribute configuration parameter with my agent when I distribute an application at the same time. Can I distribute only configuration parameters to my devices? Perhaps exists a parameter for this behavior in DOE?
Greetings
Waldemar

Hi Waldemar,
Have you tried assigning Agents to your device through the "Manage Agents" link of your device, as suggested by Rohith?
Please note that the parameters of "standard" agents "CONFIG", "TRACE" are the only once that are "consumable" by the client because there is a semantic/logic defined within the client to handle these parameters. Are you trying to assign agent parameters other than "CONFIG" / "TRACE"? This may not work.
If you are assigning the "right" agent parameters and still think that they haven't reached the client, then the only reason could be that either your device's "SAP BASIS" SWCV is still NOT operational and hence the "AGENT_CONFIG" messages are not reaching the outbound queue. Please verify this.
Ensure that before registering your client with the device in DOE, you should have uploaded the same version of NWMCLIENT.SCA file in the DOE as that of your client. Otherwise, the SAP BASIS SWCV doesn't get "operational".
Please verify both of the above and let me know if my suggestions helped.
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Kranti

Undestanding the OSM-AIA integration with SAF agent for RODOD 11gr2.

Hello all,
As we don't yet manage the sending of sales orders from AIA 11.1 to OSM 7.2, I looking for some information about the way AIA and OSM may be integrated with SAF agents.
During the installation of the O2A cartridges in Design Studio, the SAF agent has been choosed against the JMS bridge approach.
So in OSM's WebLogic domain,
- a SAF agent is created
- JMS resources are created in the oms module:
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- the remote imported destintations i.e.:
AIA_CRTBO_OUT_JMSQ
     AIA_CRTCUST_OUT_JMSQ
     AIA_CRTFO_OUT_JMSQ
     AIA_CRTTTREQ_JMSQ
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     AIA_LFERROR_JMSQ
     AIA_UPDSO_OUT_JMSQ
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Sending an order from Siebel to AIA fills an AIA_FOPROV_IN_JMSQ on the AIA database which seems to be not consumed because on the OSM side, no order is ssen in the oms_ws_requests queue.
So, we are wondering if the Order to cash PIP in AIA is incomplete or not. Should be a SAF-agent in AIA to send orders to OSM? Should we complete the current SAF-Agent in OSM to receive and send messages to AIA?
To integrate ASAP or UIM to OSM, it is recommended to define a SAF-Agent in OSM to send messages and a SAF-Agent in ASAP/UIM to reply to OSM. It lets me think that our AIA installation is incomplete.
On the other side, when JMS bridges are used in OSM in 7.0.2, a bridge called created AIA_2_CFS_CreateOrder_is defined to locate and consume the remote JMS queue AIA_CRTFO_IN.
In conclusion, we'd like some explanations on the way to integrate as well as possible AIA and OSM in a SAF context. It will help use quite a lot.
Many thinks in advances.
Regards,
Christophe.

Hi
On OSM side should exist SAF agent for sending messages to AIA queue's and same on AIA side for sending to OSM queue's. You can even combine SAF agaent on one direction and bridge's in another direction but you'll have to do it manually in that case.
If you see message in AIA queue and not forwarding to OSM I would first check SAF agent on AIA side ( usr/pass + remote destination (OSM) )
best regards
Tomac

Uccx 10.5 can i modify Queue Statistics for Agents???

Hi,
I have UCCX 10.5 but the queue statistics for Agents phones are updated every 10 seconds, I need to reduce every 5 seconds, any ideas???
Thanks!

Hi Matt,
All the Live Data gadgets come from the Cisco Finesse Administration which contains the layout. It is the users preference whether or not to change the existing Live Data gadgets.
Usually, we dont play around with these, but the most common request we have got from customers is the display of the Not Ready Reason Code labels than the code.
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I'm using WL 8.1SP4.
I'm trying to use the com.bea.control.MQControl class. It seems like there is no way to "block" on a queue with this. It appears that the various "getMessageAs..." methods will just throw a ResourceException if there is no message on the queue. Failing a blocking capability, I have to implement a complicated wait/retry loop so the app doesn't spin waiting for a message.
Alternatively, if my jpd has a Subscription node for the queue, if I get to that node, does that mean that there is definitely a message on the queue at that point? It would be ok if I could execute the process only when there is a message on the queue, and I could restart it each time.

I figured out how to do this. The MQMDHeaders instance, which gets passed to the "getMessageAsString()" method, has a "waitInterval" property, which when set to "-1", will wait forever.
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DAC Task are queued but not running

Hi Everybody,
Currently we are running the ETL for only Financials and there are 394 tasks in total out of which 285 have been completed successfully. At times some of the tasks would just get stuck on particular action. For e.g The analyze task after dimension population would remain in the queued status and would never switch to run mode. So we had to abort the ETL and restart it. This action resulted in successful completion of the previously queued task. Now for past two days the ETL is once again stuck (queued but not running).
For e.g The following task is showing status of running
51     SIL_InventoryProductDimension_SCDUpdate     Running     2009-03-02 21:09:59.0                    DataWarehouse     DataWarehouse     SILOS          Update Slowly Changing Dimension     Informatica     0     0     -2     CUST R11 5 10
But if I right click on the details
I get this
1     SIL_InventoryProductDimension_SCDUpdate_Full     Running     2009-03-02 17:40:41.0     2009-03-02 21:09:09.0     3 hour(s), 28 min(s), 28 sec(s)     Verifying if workflow still running on Informatica Server 'Oracle_BI_DW_Server'.
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And the remaining detail tasks for this are in queued status.
What could be the reason?
Does it need the Infomartica workflow manager open? It is open currently open but must have been accidently closed in between.
Informatica services have always been running.
Thank you very much
Nilesh
[excel dashboard|http://www.exceldashboard.org]
dashboard Software
[Access Dashboard|http://www.accessdashboards.com]
[Dashboard Reporting|http://www.reportingdashboard.com]
Edited by: njethwa on Jan 6, 2010 5:39 PM

Hi
This Sometime happens with DAC.We faced the same issue and had an SR open with Siebel for almost 2 weeks,they Couldnt help us out.
Restart your DAC Server and Do a Dryrun and then run your full ETL .
The Analyze task would not hang anymore.
I dot have any logical reason why this happens,but i am guessing it has to do with some java heap memory.So restarting the Server would free up the memory.(i am guessing but not sure).
But it Works.
Try it
Let me know if this helps
Thanks
H

Print Queue will not remove print jobs

I am running Windows Server 2008 R2 Standard. I have a Printer HP LaserJet P4015n set up as a network printer thru DNS. The printer is working fine all print job will come
out. Each time I send a print job to stays in the queue with the Status "Sent to printer". If I send another print job to the printer it will print out however the job will stay in the queue. I have added the printer to a user’s machine and they were
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After about 5 - 10min of the jobs are sitting the in the queue they delete themselves.
Does anyone know of anything I can do about this?

Hi,
Thanks for the post.
Here is something I need to confirm:
1. Does this issue occur with other network printers?
2. Does this issue occur when printing a text file?
If this issue just occurs with HP LaserJet P4015n, it is caused by the specific printer driver.
Now please perform the following steps to troubleshoot this issue.
Clear spool file
1. Stop the spooler by doing the following:
a. Click Start , Settings , Control Panel , Administrative Tools , then Services .
b. Scroll down the list of services for the Print Spooler.
c. Right click Print Spooler and click Stop .
2. Delete the spool files
a. Open My Computer.
b. Go to C:\WINDOWS\system32\spool\PRINTERS\ .
c. Delete all of the files inside of this folder.
3. Restart the spooler.
a. Click Start , Settings , Control Panel , Administrative Tools , then Services
b. Scroll down the list of services for the Print Spooler.
c. Right click the Print Spooler and click Start.
Change the spooling format
Set the spooling format to RAW, and then try to print directly to the printer instead of spooling the print job. To do this:
          a.       Click "Start", point to "Settings", and then click "Printers".
          b.       Right-click the printer that you are using, and then click "Properties".
          c.       In the Advanced tab, click "Print Processor".
          d.       Set the default "Data type" to "RAW" for both "WinPrint" and "ModPrint".
          f.        Click "OK", click "OK" again, and then close the Printers dialog box.
Does it work?
Hope this helps.
Miles
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Create EDI 997 with conversion agent

Hello,
I work with conversion agent by ItemField to convert EDI messages to xi and from XI to EDI.
I succeeded to receive EDI 850, to parse this message and to transfer it to the IDOC and create purchase order.
Now I try to send back to the customer EDI acknowledgment (997).
I'll be happy to hear if someone use with conversion agent to create EDI 997.
Elad

Hi Elad,
What are 997s?
997 Functional Acknowledgments are EDI transactions that a receiver of EDI transaction sets sends back to the party that sent the EDI transaction sets. All EDI transactions require an EDI 997 to be sent back.
Here is an example
Wal-Mart sends an EDI Purchase Order to a supplier. With EDI Standard X12, Wal-Mart expects a 997 to be sent back to them. The 997 lets Wal-Mart know that the supplier received the Purchase Order. It does not say that the supplier accepts the terms or conditions of the purchase order. It simply lets them know that the supplier successfully received the Purchase Order.
Here is another example. A supplier sends Wal-Mart an EDI Invoice. Wal-Mart will send a 997 back to the supplier. The 997 informs the supplier that Wal-Mart has successfully received the invoice.
CovalentWorks handles all of your EDI transactions for you, including 997s, as an outsourced EDI service. If you choose us as your EDI provider, our system will automatically send and receive all your 997 Functional Acknowledgements. And every one of them is processed for you at no charge.
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I'm sure it's possible just make sure the DAUI context (e.g. /distAuth) in the agent's configuration for the web server is in the not enforced list properties for the agent.
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XML to EXCEL with Conversion agent error: XML to EXCEL PROCCES FAILD

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I have scenario from Oracle database to Excel.
For this scenario I use with conversion agent by itemfield to transfer data from XML to EXCEL.
The scenario not worked.
Few points:
1. I add the conversion agent module to SAP XI receiver communication channel.
2. When I change the scenario to oracle to xml (without using conversion agent) the scenario works OK.
3. When I drag the CME file to the studio I found the error message: XML to EXCEL PROCCES FAILD.
4. I use with conversion agent in other scenario (EDI to IDOC) without any problem.
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Elad

hi Elad,
to do the conversion,you have to define a module and import it into you CC.
also see nexts blog
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