Re: Another Unsatisfied Customer...

Last week I was contacted after many years without cable tv. I was "promised" that customer service has improved and the problems I had then have been corrected. She lied! For $3 a month for one year, I agreed to try. The settop box and cables arrived in two days. The box insert says I was suppose to receive a HDMI cable and a box with connections to fit cables. I tried for over an hour to make anything including spare cables I had here at home to work. Nothing would fit the back of the box and also connect with my tv. I don't feel I should go to Walmart to get the HDMI cable. So, after looking online to the "website with videos that will show you everything step by step. No need for a technician to connect." The website does not have the set top box I have listed. When trying to see the videos, I got a "member unrecognizable" message on the screen. Then I called for technical help. Was told the set I had was not the one they should have sent. They then told me one would be overnited to me with a new set of box and ALL cables including the HDMI. It was to arrive by 12n today. It didn't. I called. Got the infuriating computer voice that can neither hear or understand responses. She wastes your time repeating the same questions over and over. Once she recognizes you want to speak to an "agent", the customer should IMMEDIATELY be given a customer service person. I got a menu. So, I chose Technical Support. That person also had a hearing problem. I stated before repeating my situation, during my interview regarding my situation, and again after repeating myself to this person that I wanted to cancel. She pressed on with more options ignoring my request to cancel. After wasting 10 minutes of my time, she then says that department is closed and I need to take my equipment to the local office for cancellation. When I asked her where the second box set was, she paused. So, I continued asking If it was sent, she said, "yes, I believe so." She was not convincing. I asked once more for her to cancel. She responded that I can get a cable without additional cost at the local Comcast store. Ok, what part of cancellation doe she not understand? She was as annoying as the computer voice. I thanked her for wasting my time and hung up. I went online to cancel. There isn't a place to cancel. Where is the "IMPROVED customer service"?

Similar Messages

Another unsatisfied customer

On Sunday 1st December I finally took the decision tocancel all my BT subscriptions. Over the past three months I actually decided to keep a log of how many times either my BT vision or BT internet went wrong resulting in the re booting of the home hub or Vision box. The results were astounding, over ninty four days there were a combindcombined 142 rerd boots. When explaining this to the BT careline who were trying to talk me out of my cancellation their best solution was to upgrade to infinity free of charge, giving me BT sport for free, but I needed to sign a twelve month contract extention.
I have just one question I would like someone from BT to ponder. Why would I enter into any sort of contractual agreement with a firm that has consistently failed so spectacularly. I only started to keep the re boot log as failure was so frequent. The answer to the question should be obvious.
I have been a BT customer for ten years or more, after this I honestly don't see a day where I will ever return.I can not see that Sky or Virgin could ever be this bad.

On Sunday 1st December I finally took the decision tocancel all my BT subscriptions. Over the past three months I actually decided to keep a log of how many times either my BT vision or BT internet went wrong resulting in the re booting of the home hub or Vision box. The results were astounding, over ninty four days there were a combindcombined 142 rerd boots. When explaining this to the BT careline who were trying to talk me out of my cancellation their best solution was to upgrade to infinity free of charge, giving me BT sport for free, but I needed to sign a twelve month contract extention.
I have just one question I would like someone from BT to ponder. Why would I enter into any sort of contractual agreement with a firm that has consistently failed so spectacularly. I only started to keep the re boot log as failure was so frequent. The answer to the question should be obvious.
I have been a BT customer for ten years or more, after this I honestly don't see a day where I will ever return.I can not see that Sky or Virgin could ever be this bad.

Is it free to send and receive texts from another EE customer who is abroad?

is it free to send and receive texts from another EE customer who is abroad?

Hi
Welcome to the EE Community! Provided you're texting an 07 number, it won't cost you anything extra to text someone abraod (provided that's included in your package). It will cost the person abroad to reply (but not receive texts), unless again they have some sort of add on in the country they're present in. Cheers,
Titanium
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I want a REFUND for my s10-3. - Angry unsatisfied customer who feels cheated

Here is the terrible story with the great company Lenovo.
I bought a netbook for my bro on Nov 1st week(had a tough time to gather the money to buy one).
After buying the netbook, i reached home and when i swithched it on, i saw blue screens and BSODs (Awesome guys)... I went to the shop from where i bought the netbook on a working day (yes, i am working and i have to take a day off to go the place thus costing my one day's pay). I went there and they reformated the netbook and told me its good to go. I was happy.
I go home and after 2-3 days i again see BSODs and netbook not starting up probs. I post it here and get some solution which sometimes work(the press button for long time thingy) , then i installed Ubuntu on it(it took me 5 **bleep** attempts to install it cos it would get stuck in betweek always). After that Ubuntu went fine for 1 week and i tried the memtest that i got with Ubuntu (the one included in Windows is **bleep**!!, it comes out telling its all good), and the memtest that came with Ubuntu failed which gave me the info that the RAM is faulty or so.
I then take another day off( I loose another day's pay) to go to the service station because the idiots from the place i bought says that if I go then only will the service be done fast. I go to the service center and what do i see, 6-7 ppl with the same issue.. THANKS LENOVO. I then talked with a person there in the service center, he takes my machine and replaces the RAM. I run a memtest and its fine..
I then travel home (i work outside home state) and give the netbook to my bro and when he uses it , its fine.. and I come back to the state where i work. And my brother calls me in a week telling that it got some BSODs and its freaking dead. I come back to the state and get it and come back and call the place and told them to go to the service center. They asked 250Rs for them to go the service center as I couldnt take a leave from office that day. They went and after 1 week I got the netbook back(which was this Jan-feb). I then check the machine and its fine. After a week i checked it again and it gives me the same **bleep**!! LENOVO you're awesome.
And i cant send this piece of **bleep** to my bro. I have always admired LENOVO when it got it working from the service center but if it was just for a week then i should say LENOVO has no respect from my side.
AND now i want a refund. Its just 3 months now and I dont want to waste my money, my work , my time. I want a REFUND. Someone please let me know how to go about this. I feel cheated and the money i spent time in collecting gone a waste.
X-jo
Solved!
Go to Solution.

Just awesome, they didnt call back. I called them (Lenovo Service Center) and another guy took (third time third person).
NOW he is telling that i have to lodge a complaint to get it serviced and then only I will get a case ID. And he told me that he refixed the RAM and it worked fine so there was no need of lodging a complaint.
Now what the hell am i supposed to do? First time i went, I didnt know abt the policy of calling lenovo customer care to get it fixed. At that time custome care was down(first impression is the best impression), and the guy in the service center took it and said he will fix it and told me he changed the RAM.
Second time the ppl from where i bought the netbook went and did the same is what he is telling as there is no caseID.
These ppl are removing the memory stick without lodging a complaint, isn't this illegal? That too ppl in Lenovo only.
Someone better address this case carefully treating this as high priority!!

Another Comcast Customer with Another Fiasco

Like a previous poster, we too have been having a fiasco! We moved and I contacted Comcast and spoke to a very nice rep and told her we were moving and needed all of our services TRANSFERRED to our new address. Nothing was changing except the address, and obviously our location. Here is the issue... 1. Sunday, May 31, spoke to the rep stating we were moving June 1 and we needed to transfer our services to our new house. At the end of the call I was told all services were transferred and the tech would arrive Saturday, June 6 since that was the only open time slot. That was fine, so we scheduled that day. 2. Saturday, June 6, the tech arrived on time and we had no issues. He hooked up all of our new, upgraded, boxes; added a new outlet; and hooked up the new, upgraded modem. Cable was up and ready that afternoon. No problems. 3. Friday, June 19, paid the bill and the payment cleared the bank on Monday, June 22. 4. Here is where the problems begin...the following week we received a bill stating that we had not paid our bill and we owed over $700...WHAT?!?!?! We contacted Comcast immediately. After two hours on the phone and being passed to FIVE different people (because no one had any idea what was going on...sounds like the other poster's issue) we THOUGHT the issue had been cleared. But, no...the issue was NOT cleared. The services were not transferred like we had thought and the payment of June 19 went to the old address, not the new address. After being loyal Comcast customers for over 10 years, we were posted as a new customer and our previous account at our old residence had not been shut off and just transferred. So, we had TWO accounts!!!! The two hour phone conversation with the five reps obviously did not resolve the issue. I went to pay my bill and our previous account is STILL NOT SHUT OFF and still says we owe over $700. How do I pay the current bill? At this point, the old residence's services should have been cut off and we should have a bill at our NEW residence of $397.70 (this includes the new residence services of switching on the cable and adding the new outlet). Why do I not see the new residence and why is the old one still on this account AND NOT SHUT OFF? The account number is the same. We have never had a problem with transferring services from one residence to another. Why is there such an issue now? We have had the same email and account number, and the only thing that needed to be done is transferring services, shutting off the old address and switching on the new one, as well as adding the new outlet. Why has this not been resolved when two hours were spent on the phone? This is unacceptable customer service. Comcast has always had good service, until now. And, enough with the outsourcing. Can we deal with someone in the good. ol' USA who can understand us...please??? WHO DO WE NEED TO TALK TO IN ORDER TO GET THIS RESOLVED IMMEDIATELY???? PLEASE HELP!!! I know it says not to do this, but if a Comcast rep is reading this, we need someone to contact us ASAP to finally resolve this matter. Email is this username at comcast dot net. Thank you.

Hi welcome to the forums, your links dont work for me.
The forums are customer to customer in the first instance, Only the mods (BT) will ask for personal information through a email link. Would you mind posting your Hub stats & BT speed test results this will help all with diagnosis-
To post the full stats from your router
for home hub - 192.168.1.254
Navigate to ADSL Settings or use the A-Z at the top right
Click on More Details and then post the results.
Run BT speed tester and post the results from http://speedtester.bt.com/
If possible it would be best to connect to the BT master socket remove the front plate if possisble and connect to socket this will rule out any telephone/broadband extension wiring also consider the housing of the hub/router as anything electrical can cause problems as these are your responsibility, if these are found to be the case Openreach (engineer) will charge BT Broadband, which will be passed onto you, around £130.00.
Noisy line! When making telephone calls, if so this is not good for your broadband, you can check-
Quite line test dial 17070 option 2 and listen - should hear nothing best done with old type analogue phone digital (dect) will do but may have slight hiss If you hear noise- crackling pops etc, report it as a noisy line on your phone, don’t mention broadband, Bt Faults on 151.
Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
Charity Health Care Provider Advisor 2010-
I'm alright Jack....

Another Verizon customer used my email address

Starting Feb 19th I began getting email for another account. I followed the link on the bottom of the page to tell Verizon this wasn't the correct email. Since then I have received 6 more emails including data usage alerts and important information.
Today I called verizon and navigated their frustrating automated phone system. Finally got through, explained the situation, and got promptly dropped while being transferred to tech support. Second try I got through repeated the drill and was successfully transferred to tech support.
Now here is the "fun" part":
She verified that it was my email address I have been using on my account for years.
She seemed at a loss in what to do.
I helped her out by giving her the phone number of the other account holder "from one of the emails". She didn't even seem to have access to that through the email data base.
She verified that they are a new account and have the same email address.
She said there was nothing they could do until they contacted the other account.
She put me on hold and tried to call them.
No answer.
She said they could not remove their use of my email address until she was able to contact them.
Here is the "not so fun" part:
I asked her how someone could open a new account with an email address already in use. She said it may have been entered manually by a verizon rep.
I asked her, if she knew it has been mine for years then why can't they eliminate it on their account right now. She said they have to contact the other account holder first.
I said if you are concerned about not being able to contact them through email if you eliminate it---you can't even do that now because it comes to me!
I suggested that she text the other customer if she needed to contact them if they aren't answering their phone.
I told her I am now concerned about their account security - now that their email comes to me I have all the info I need to reset their password and hack their account. She said there is nothing she can do until she contacts the other customer.
I said this is frustrating, I am wasting my time trying to fix their error and I will just send all verizon email to my spam folder and when my contract is up in April I will no longer be a verizon customer. She explained how she understood my frustration, but there is nothing they can do until they contact the other customer.
Question....Why in the hell do they need to contact the other customer to get permission to remove MY email address from their account? What if they say no? It is verified that this is my email address on my account for years and my area code is Oregon...theirs is Missouri.

They should not have been able to use my email in the first place. So if they deny verizon permission does that mean I continue to get their email from verizon? The problem is obvious, just fix it verizon.
BTW: One of the emails was a "Data Usage Alert" which said, "Your account has used approximately 50% of your data allowance for this month. Your monthly data allowance will reset on the 22nd."
So he has had the account for 3 days and has already used up 50% of his data plan. The longer Verizon waits to correct this the more money they will make with data overage charges.
Also I am not intentionally looking at his private email. It is all addressed [email protected], I have no way to know if it is for me or him until I open it. Maybe I will just do him a favor and reset his password, go into his account, and change his data plan to save him some money...J/K

Another Loyal Customer Mistreated... Maybe it's time we change.

In April i upgraded 2 of the 5 phones on my plan. I did the upgrade through the website and verizon has apparently added a $30 activation charges to upgrades since the last time I did this. Although I was not happy with the activation charges, i did the upgrade anyway. I thought it would be convienent to have the $60 added to my monthly bill so that is how i agreed to pay for it. I then went to my bank's bill pay site and added $60 to my next payment to Verizon to cover the cost of the activations. so i wound up paying for the activations well before they were charged to my account. I then reset my payments to their normal level.
Please understand that my bill very rarely changes. i have done everything that i can to ensure that i do not have surprise charges on my account. so, i checked my bill a few days ago, and to my surprise i owed another $13.73. after some investiagting, i found that there was an additional $3.60 in taxes associated with the activations. and that since several months have passed, i have been charged several late fees. well beside being annoyed, i went online and paid off the due amount and thought that would be the end of it.
well apparently i was too late in paying off. i just got a new will that did not show my online payment and is charging me another $5 late fee. so i contacted verizon in chat this morning and asked him to review what happened. i have had charges on my lines before that i did not expect and wound up not paying the addition charges when they were billed. verizon would charge a late fee and i would call and talk to a rep. the rep would kindly offer to waive the late fee (ussually all of them) just to get the original amount owed. this guy was different. there was no offer to waive any fees not even the latest fee. instead, this is what he told me:
Michael: Seth, I can certainly understand concern, but anytime a balance is carried forward, you are charged a $5.00 late fee. We allow you to set up auto-pay to draft the full balance from your checking account, or a debit/credit card by setting up a My Verizon account. This makes certain the full balance is paid.
So Verizon's stance is give me the money and the only way to avoid late fees is to give us the access to take your money when we want.
It's time for another option. unfortunately, i just renewed some phones so it will be awhile. but i need a new provider. this is a ridiculous way to spend a morning.

You know I am feeling the same way about Verizon.
We have been loyal customers with Verizon for nearly 12 years and have averaged a monthly spend of approximately $500 per month for that entire period. Recently I found out that someone in there Credit Department had turned our account over to a Collection Agency who has been hounding us 24/7. Our account has been linked to the same AMEX account which elctronically billed every month so its impossible to become delinquent. Well come to find out after getting through to the Credit Department our account was indeed turned over for phone numbers not linked to our account and not even in the same area code. What's worse is the Credit Manager advised me that once they turn the account over to a Collection Agent they can no longer help us. Despite the fact that it is their error. So I ask them "so what do I do to resolve your error"
DEAD SILENCE! and then I am sorry Sir but we can no longer help you! Really!
Verizon Wireless will now lose our business account, personal cells and our land line business.
Its hilarious that they send out e-mails asking for how they are doing and if they can provide us with any service. I was dumb enough to respond twice believing that someone would forward this same response to someone that may be able to get involved.........................NOT
We need small regional suppliers and small business owners that can actually service the customer and not become so large that they dont have the ability to service there customers.!

Playbook 2.0.1.358 = BAD A2DP = Another loyal customer lost...

I never rant, and I'm a RIM fan. I use a BB9900 and I obviously have a PB... but it's time get this off my chest since no one at RIM wants to help or listen.
My God,
RIM?? First you push out the PB without A2DP enabled. Then you thankfully give it to us in OS2. Then you push out a half baked release (358) and POOF, A2DP is intermittent. When I connect my PB to my BT FM receiver and listen to music at home or in my car, every 45 seconds or so, the connection drops. Music keeps going (silently), but no sound comes out of the speakers. Others are having the same problem, and nothing I do fixes it (hey, it still works fine on my 9900! It's a 358 issue, plain and simple).
Are you doing any kind of regression testing when you push out a new release?? How can you enable something that was desperatly needed on one hand only to screw it up completely a couple of months later!
I emailed them about it and got the following fabulous auto-response:
"Thank you for contacting BlackBerry® Customer Support. We are sorry but we are unable to process your request."
WHAT?? You're thanking me for contacting you and in the very next sentence telling me to off??
358 also screwed up my browsing experience: all pages take twice the time to load now. So the ONLY 2 things I wanted my PB to do, well, the PB can no longer do them well at all.
I suppose I can now use it for other things, such as:
- drink tray with cool graphics underneath
- fake alarm system (just glue it on the wall and punch away)
- big calculator
- frisbee
- doorstop
- paperweight
Honestly, there is no reason for me to use my PB anymore. I'm not sure what it does better than the iPad other than not having to use itunes (I hate itunes). Web browsing experience? Better on the ipad (I don't have to click a link 2 or 3 times before it actually kicks off). Music? Pfft, forget about it. Email? It's a toss up I suppose. On and on. This is coming from a person who doesn't really care about apps. I just want my tablet to do very simple things.
Maybe they want me to buy there new airplay rip off gadget? Will that solve all my problems? No, it won't, because there's no way I'm buying anything RIM anymore.
Good ridance, can't wait for the new Galaxy phone to come out. The 9900 is also a joke (**bleep** battery, always hangs, takes forever to boot up, need to restart my phone whenever I remove or add an application).
That's it. Rant over, it's been nice knowing you.

There is another thread about this. My bridge email has the spell check / predictive text working. You can see it in my screen shot.
Be a Shepard and not an iSheep.

Unsatisfied Customer

I can't believe that the iphone has become so popular. Its a bit like Emperor's new clothes and I find most owners ignoring simple basic errors that Apple's progammers have been a) unable to fix, or b) uninterested in fixing.
I have a few major issues having only been an owner for 6 weeks (but stuck with a 2 year supplier contract).
I have a few "issues", here is one...
I play a game app. I am on level 68 of 75. On level 68 it requires me to tap the screen about 40 times in 3 seconds (it's a game). During these taps I receive an SMS (aka "text message") the "you have message" flashes up on the screen and I inadvertently press "view message" as that was exactly where my finger was pressing. And of course I view the message. I clear it away and the game app has been wiped, dissapeared from memory and needs to be restarted. (From level 1). Why have Apple's programmers not been able to leave running apps open? It's crazy and very annoying. The large number of apps available is a selling point for the Iphone. But they have dont work well with the telephone functions. I find other iphone users tend to ignore these issues in one "all-together-now" belief that the iphone is worth its failings because of the "Status Symbol" attraction of owning an Iphone. I am completely unsatisfied and heavily regret my purchase.
Anyone else find the "app vanishing trick" annoying? Will this problem be adressed in Ios5?. Can we expect a release of Ios5 by September of this year?

I dont want airplane mode, I might receive a text or call I actually want to take. The developers of free apps are hardly going to update these. However, I am pleased there is a suspend mode. If there were compeditors to Itunes Store then these would be clearly marked in the Itunes store so one would know which apps are best to download. Another problem - In Itunes Store how can I limit advanced search results to "Free Apps"? Still my biggest problem with the iphone - I have been told that it is impossible to delete a single page from History in Safari, its is said to be "all or nothing". Is this so?

Yet another disgruntled customer who can't connect to a wireless network

I bought a 16Gb iPod Touch yesterday and I think it's a great bit of kit. One of the selling points for me was the ability of the Touch to connect wirelessly to networks so you can imagine how disgruntled I am now when I find this not to be strictly true.
I actually work in IT and am no computer novice so I am extremely frustrated not to be able to get this resolved.
So, first, my router and settings (PC is running XP SP2 but I don't think that's relevant)- it's a Netgear DG834GT wireless router and my ISP is Sky.
The router is set to broadcast SSID and is set for 802.11 g and b communication. I use wireless access control and have added the iPod as a trusted device.
The router is also set to use WPA-PSK encryption.
On the iPod I can see the network and when I try to join it I enter the network key and the ipod tries to join the network. The key/password I am entering is correct and in the right case. The ipod then retuns a message stating that the password is incorrect, but I know that it isn't.
So, I thought I'd try WEP encryption to check the router. Obviously, this uses a different key (much longer) and when I tried to connect the ipod it connected straight away and I was able to use all the web applications, etc.
However, I don't want my network using WEP encryption as it is much less secure and can be hacked quite easily. Using WPA encryption I have a PC and a two laptops connected wirelessly, a PC and a laptop connected via ethernet cable and an Xbox 360 connected via ethernet cable. But the iPod touch? No way!
I have searched many forums, including this one, and this appears to be a very common problem, and one that Apple just don't seem to be addressing. Although I have tried various solutions (spent most of today on this and have tried lots of things), none of them have worked and I have not seen a forum post that solves this.
I have tried:
Router firmware updated
Touch reboot
Router reboot
Server reboot (not that that would make a difference, the network is there without the server)
Touch firmware at latest version
Connected via WEP, re-enabling WPA, disconnecting ipod and then reconnecting
Can't remember what else - loads of things suggested in various posts.
I then rang the Apple help desk and spent 10 minutes explaining the issue to the HD operator who didn't know the difference between WEP and WPA so I was on to a loser there. Eventually I got put through to the technical team who quite simply refused to accept that the ipod was at fault (despite evidence to the contrary (forums, etc) and her own admission that there had been many calls about this), and blamed my router. After 40 minutes on the phone I had got nowhere but agreed to follow up with my ISP.
So I rang Sky technical support and explained the problem. His response (understandably) was that if my network had several wired and wireless devices connected using WPA the logical conclusion was that the ipod was at fault. I tend to agree with him but nevertheless I asked about router firmware. Sky upgrade customer routers with the latest firmware (although it is a version customised by Sky, and not the latest Netgear version) automatically, in the middle of the night, so the firmware is up to date.
So where do I go from here? Apple seem to refuse to accept there is a problem with a flagship product but I intend to pursue this right to the top. I have spent alot of money on a product that is not delivering the functionality I was led to expect. I don't want to return it as I think it's one of the best bits of electronic kit I've ever bought (see how sad I am!), apart from not doing what it says on the tin!
Any help in solving this would be greatly appreciated: not only by me, but by hundreds of others who are experiencing the same problem and being frustrated beyond belief.
Many thanks in advance.

A very naive response Krowe. I assume you mean on WEP, rather than WAP.
I think you're missing the point, which is that the iPod Touch does not do as it promises.
Apart from that, you can if you wish, leave your router on WEP security and run the risk of not only having your network compromised and having data intercepted - you don't need to be a secret government agent/spy/renegade/software pirate/convict on the run to be using passwords on various sites for various reasons or storing sensitive information on your PC - but also somebody else using the bandwidth that you have paid for, to do whatever illegal activities (send Spam mail, use stolen credit cards, etc) they wish with an IP address that can't be traced back to them. The IP address is unique and assigned to your connection, once a hacker is on your network he/she has as much control over your PCs as you do.
WEP is not secure (try googling for "hacking wep") and just because I use MAC filtering doesn't mean somebody won't be able to access my network. A hacker will be able to detect what MAC addresses are registered and then use one himself.
Why do you think the WPA protocol was developed?
Anyway, all of this is besides the point. I am not prepared to weaken my network security - all I want to do is get mt iPod Touch working with WPA encryption.

Another HP Customer Escalations Team Lack of Communication and Warranty Replacement

I have been dealing with issues on my under warranty laptop for the past six months and have had nothing but problems with HP services. I love my laptop and everyone has been very very nice to me, but nothing is being done. I was supposed to receive a box to ship in my laptop to be diagnosed after two technicians could not fix my overheating, touchscreen, USB, and finger scanner issues. The box was supposed to arrive yesterday because I am leaving the country. I never have time to be without my laptop because I am in full time school however I have a week break during this semester change and this was the only time for me to work this out. I am just at the end of my patience here and so I tried sending an email to the Americas Escalation Management Team with this mesage:
Hello,
I have been in touch with my case manager Catherine regarding my situation over the past couple of weeks. My laptop issues have been going on for over 6 months but I have not been able to send in my laptop to be looked at because I am in full time school. HP has sent out two technicians to try and repair my problems, the first of which I paid for, but nothing has changed. My laptop is still overheating and certain specs such as the touch screen, USB, and finger scanner are still malfunctioning.
Catherine has been absolutely amazing as far as following procedure and helping me as quickly as possible. I do not blame her for any of my problems but I am still in need of help. Her and I had decided to send me a box to ship in my laptop to the repair "factory" and that box was supposed to come yesterday. As I said, I am in full time school but for 6 days I have a break between semester and I am leaving the country during that time. I needed the box to be here yesterday so that I could send it today and then have it returned to me sometime after I returned for the semester. The box is not here and I am leaving in about five hours. I'm not sure where the information relay was confused but at this point I am just very frustrated with HP's service.
My laptop is still under warranty and until this, I have had zero problems and have absolutely loved my laptop. I just feel like my patience is at the end of the line and I do not know where to go at this point. I do not want to give up and lose hope on HP products and customer service because myself and my family have been HP fanatics since I purchased my first laptop, but after talking with those around and other manufacturers, I just feel like I have been dealt the short end of the stick and I do not know how much longer I can hang around.
I do not know where this email is being sent to but please, help me. If it sounds like I am begging, I am. I have no other options at this point and as pathetic as it sounds, my laptop is my life because it is the center of almost every single class I am enrolled in. I won't beat around the bush so to be frank, I believe I deserve a new laptop after everything that I have been put through. Doing so would be an incredible act of kindness and I only hope that this can be done.
Last thing, this email is in no way meant to talk poorly about my case manager Catherine or anything she has done for me. She has been amazing and very helpful. All I ask is that someone can help me.
Thank you for you time,
... The emails my case manager has sent me had this email address for me to respond to, [Personal Information Removed] but immediately I receive an email saying that this email address is invalid. I am normally a very patient person but this is pushing me over the edge and I just need help. Clear communication and help is all I ask for.
Hopefully this forum will push my progress a little bit, but I won't even know because I'm leaving the country in 5 hours! Well HP, please help me.

williamsBank17:
Yaeh right they fixed it. I have a bridge in Brooken New York I will sell you to. You need to cut it off at HP's tech level and contact HP's excutive office and ask to speak with their boss. He will then give you the direct contacts to Chad's office. HP monitor will not allow me to post any of their HP contacts here in the forun. I am sure they will not like it for writing his name Because HP's forum monitors do HP's do not like me posting HP's top CO's dirrect contact information. When I do they will e-mail me and whipe out the information. The real people to contact and not some India HP tech who speaks very poor English. Chad is Catherine's over all boss. You can even ask her that you would like to speak to her boss. If she puts to her supper visor ask their supper visor to put their boss on the phone keep going up the chain untill you have reached Chad's office. He his the top CO for lap top repair center. Then you know your lap top will be fixed or replace. Do not for get to tell him you can cook an egg on your lap top.
You are welcome,
frrw

Upgrade or refund - Unsatisfied customer

Hi
Really very very poor and not a valid service you guys are providing to a premium customer
even i sent mails i not got a simple mail replay
and you guys are playing with customer, and in the customer care center ( person name :subin) not at all a person to know who to talk to customer , and he not able to answer any questions
let me explain my case again, let see atleast now any from Sony head will contact me
I register a case on Jan12 th, regarding facing multiple issue on my Sony Xperia ZR, i request for Upgrade model, by request been taken
and still it been not solved ,its suppose to be solved on Feb month, after i had multiple followup call to Subin, Salem service center and the customer care
last monday i got the call saying that my request is been approved and i will need to pay around 5k DD amount, since the salem service center also subin not assure about the address,the told the will confirm be at last tuesday
but the not call me or attend my call on tuedays, after multiple times tried when the pick the call on yest ,the telling all suddenly my request is reject, what is this, who can i beleive the talking diff. on diff times this is what a service to providing
one more point, i already service one time same mobile ,after assuring 100% no pbm will come to my mobile, within few weeks after the service provided i am facing same list of problem ,that the reason why i am asking for the upgrade model if you guys not providing the upgrade model atleast refund by amount
i am ready to legal, i have all record saying the request is approved, also you guys wasted around 2 months of time
i also called multiple times to Head customer care throught toll frree number to the Senior managar Name: Jiten,deepak
guys help me out to sort my issue, subin and other ppls telling not a clear answer also the not a person giving valid answer, the only assured the approved request and now the playing
On Wed, Feb 18, 2015 at 9:49 AM, Syed Abuthahir O.M <> wrote:
#Remainder Three
As you guys promised will replay yesterday ,no replay i got
what a poor and worst service you guys providing, i spoke to customer care head executive Jiten ,today is the last day dead line you guys are giving let see
Still there is no replay from service head when i connect the religion customer care center
Wake up guys,.
On Mon, Feb 16, 2015 at 4:00 PM, Syed Abuthahir O.M <> wrote:
#Remainder Two
Still there is no replay from service head when i connect the religion customer care center
Wake up guys,.
On Sat, Feb 14, 2015 at 7:55 PM, Syed Abuthahir O.M <> wrote:
#Remainder One
Still there is no replay from service head when i connect the religion customer care center
On Fri, Feb 13, 2015 at 10:31 AM, Syed Abuthahir O.M <> wrote:
Hi All,
Sorry to say really ya worst very poor service from the sony, dont even tell you guys are lead in market and also have having very good customer service, you guys really very poor in it
really very very worst service you guys are providing ,for a processing a request of the you guys are taking a month around, it been covered a amount of warranty period itself
what a poor service you guys are providing, when i call customer service first level guys dont know how to answer the providing to manager and even manager dont know who to answer and give proper replay,i have made multiple call regarding enquiry regarding the JOB ID, if you guys want i will forward all the customer call ,i have recorded all the poor conversion your customer service guys did
even for the mails no replay , that too even a service head too not replaying , check with the email id ,list of mails i sent and no replay you are did for that
also some heads in customer care the too giving false dates the problem will be retified and the not at all replaying to my call, i called multiple times for the head customer care HE IS TELLING TMRW WILL BE SOLVED WILL ISSUE THE UPGRADE MODEL,BUT I CALL HE NOT PICKING AND NO REPLAY CALL TOO, and if he pick he is telling sry need 1 or 2 days, after if i call 1 or 2 days back again he is asking 1 more week this is service you guys are providing
VERY VERY POOR AND WORST SERVICE FROM SONY
I BEEN A PREMIUM A CUSTOMER , INVEST MORE THAN 3.5 LAKHS ON SONY PRT, EVEN 2 WEEKS BACK I BOUGHT A SECOND SONY TV AROUND COST 40K
TOTALLY I BEEN USING 5 SONY MOBILE
BASED ON MY POOR EXPERIENCE WITH SONY I COMPLETELY LOST THE FAITH ON YOUR PRODUCT,THINKING NOT TO BUY ANY MORE PRODUCT ,IF YOU GUYS NOT SOLVED MY PROBLEM
GO AND CHECK IN MARKET ,HOW OTHER COMPANIES ARE GIVING SERVICE TO CUSTOMER
I HAVE COMPLETE RECORD OF CASE, ALL THE CALL,EMAILS, VISIT TO CUSTOMER CARE ETC
I CANT WAIT ANY MORE IT BEEN MORE THAN 1 MONTH, I NEED A UPGRADE MODEL PROCESSED WITHIN TODAY
On Mon, Jan 12, 2015 at 2:29 PM, Syed Abuthahir O.M <> wrote:
Hi
I bought three mobile phone of same model Sony Xperia ZR
regarding the mobile problem Job ID : W115011201805, Date of Purchase 15/6/2014
From the day one facing following huge list of problem,facing same problem in all three handset.it's really very bad quality you guys been build for this model.as I been a privileged customer it's really creating very bad impression
Problems are:
> Even when volume of phone is very high,Mobile speaker volume is very very less( Ear Speaker audio very very low) ,when I receive the call or dial a call , volume of recipient is really very less.I can't hear properly basic feature of mobile phone itself not working due to this problem I even can't able to speak in the mobile.
> NFC is not working at any time
> Bluetooth is not work at many time
> Battery Performance bad
> And mobile too hanging intermediately at so many instance
I even checked in Sony official site and also in the market regarding xperia ZR same list of problem is reported
It's better you peoples give me the amount back or else get me a upgrade model I am ready to difference amount too. i dont want again this piece of the mobile to be serviced. Few months back i even given for service of the first mobile xperia ZR which i purchase ,there too after the service still the same list of problem is repeating ( NFC is not working at any time,Bluetooth is not working) ,regarding the previous service Job ID : W114090201359, date of purchase of first mobile : 3/8/2014 ,IMEI :, and IMEI of third mobile : )
So company like iPhone if a model had problem the giving upgraded model to Customer
As a top companies this want you guys creating problem to customer. And you guys are bringing product without doing even a proper quality check very shame to say this, even a basic phone requirement is not working
If you guys are not replaced my mobile. I try almost all my affect to recall this model itself from market by legally and through all social networking site with full valid problems which all of three mobile handset facing
Try to get me a upgrade model .facing huge problem I can't bare this model anymore
May this request processed I don't want to go any legal formalities
Kindly consider this Job ID: W115011201805 and request to replace the Xperia ZR and get me a Upgrade model

I'm sorry to hear that but Contact your local Xperia care
http://www.sonymobile.com/global-en/support/contact-us/
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highly unsatisfied customer- unable to get callback

I have been a verizon customer for 5 yrs. After my contract was up recently, and after receiving a promotion nearly everyday decided to call and renew contract. BIGGEST MISTAKE OF MY LIFE. After a 3 hr long phone call, the rep was able to offer me a contract similar to a new customer less the prepaid visa. However, after i received the email confirmation, it did not include the promotions she said I would receive nor did it have the monthly price she told me my bill would be. I called back within 24 hours explained the situation and was told i would recoeve a callback from the retention department, but no one called. 2 days later, i called back and explained it to the rep who then told me that although the 1st rep who i renewed the contract told me i would have that price for the 2 years of my contract did not give me correct info and some of the discounts that she promised for 2 yrs would expire within 2 weeks. She transferred me to supervisor and after explaining everything to her she told me rep1 had misinformed me about the price as well as the promotion of 24 months of all the premium channels. In fact, the supervisor told me that even though i had the promo in my hand, that offer was in fact not available to new customers. I told her i entered into the agreement under false pretenses because i was promised a specific price and specific upgrades but she still tried to talk me into keeping a contract in which i didnt agree to. And that rep1 would possibly be reprimanded. After telling her i wanted to cancel several times she then told me that if i cancel contract i would be paying a much higher price because no contract no discounts. The new plan was with many fewer channels than i had previously but was at the same price i paid previously. So i told her i wanted to go back to my old plan and she then told me if i went to my old plan i would have to pay 40 more a month since i was grandfathered in at that price. I told her that i only changed it because i promised a certain price and entered the contract thinking i was getting more and if she didnt "misinform" me i wouldnt of changed anything. So now i am stuck paying the same price for a bundle with about 200 fewer channels all at the expense of rep1 "misinforming" me. So i have to suffer with a much higher bill than i thought i would have with less services!!! I asked to speak to someone else and she told me there is no one else i can speak to. Mind you this is all within 4 days of agreeing to a contract but not recieving what i agreed to and couldnt even go back to the position i was in previously even though it was the rep1 fault, who may or may not be reprimanded. So i am in a lose lose situation and wish i never even tried to renew my contract. All verizon customers beware, because you will be told a certain price and uprades but once ypu agree they say it was a mistake and we cant give that to you. On top of that, she claimed the promo i had in my hand was not being offered!!! Sounds to me like consumer fraud, bait and switch as well as false promotions. I have a question verizon, why send me a promotion Everyday that i cant take advantage of,only new customers can, but then tell me u value existing customers just as much? If i am entering a new 2 yr contract i should be able to subscribe to those promotions as well.
So after calling back numerous times and spending 12-15 hours on the phone and being told a supervisor would call me back, which none ever did, i am stuck with a higher bill and less services because of you rep. And i call and asked customer care several times who can i speak to about this situation . All customer care said was a supervisor will call you back. There has to be some type of dispute department to handle these situations but no one is giving me the contact information. One rep told me to contact the closed captioning department. Closed caption is for the words to be displayed on tv for hearing inpaired. I guess that was a punch in the face and implied that I cant hear. I can hear fine and i cant wait for the conversations to be reviewed!!!!
I would love to be somehow credited for all my trouble , time and stress caused by a rep 'misinforming' me!!!
Please verizon, feel free to contact me because I have not recieced a callback from anyone. I am always promised the world from you guys and nobody every follows thru.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Trading phones with another verizon customer

my coworker and i both have verizon service. she has an iphone 5, i have a samsung Galaxy III. we want to switch phones. is this something we can do via the website or do we need to go to a store. are the sim cards compatible? thanks.

Drotondi, this is an excellent question. You can process this equipment change online at My Verizon, http://bit.ly/xB4iTc However, you will need a new sim card for the Samsung Galaxy III device when activating it on your friend's mobile number. You may contact our customer service department at 800-922-0204 to request a sim card or visit your local store to retrieve a sim card and process this equipment change for you. To find a store near you, click http://vz.to/3SdsA ^LH

Another JTable / Custom CellEditor question

I wish to install a custom cell editor on a per cell basis. The editor requires more real estate than the renderer.
I have tried to handle this by calling setRowHeight within getCellEditor</>. Unfortunately, after the editor is installed, but before it is displayed, the framework calls validate which cascades down to columnMarginChanged. The first thing that columnMarginChanged does is to check if the cell is being edited and if it is then the editor is removed!
From this it appears that I need to adjust the height of the row before the editor is installed. But how? I've tried installing a handler for the MouseEvent but I see this after getCellEditor has been called.
The approach I haven't tried yet is to override columnMarginChanged but to me this does not seem the correct thing to do.
All suggestions welcome - I've been chasing this for a while now!

Thanks for your feedback. I'm working on the dialog solution as a backup mechanism. As to the cell size changing, I take your point. My view is taht this may depend on the item being edited - for example, a cell containing a date can easily be rendered using the default renderer for strings - but presenting a date picker within the cell for editing may not be unexpected - in this way validation occurs during editing rather than post editing. In these circumstances I'm not sure there is much difference between a dialog appearing versus the cell changing size (it is only the height changing). Indeed, some confusion may arise where some cells are edited in-cell and others pop-up a dialog.

Re: Another Unsatisfied Customer...

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