Another Comcast Customer with Another Fiasco

Like a previous poster, we too have been having a fiasco! We moved and I contacted Comcast and spoke to a very nice rep and told her we were moving and needed all of our services TRANSFERRED to our new address. Nothing was changing except the address, and obviously our location. Here is the issue... 1. Sunday, May 31, spoke to the rep stating we were moving June 1 and we needed to transfer our services to our new house. At the end of the call I was told all services were transferred and the tech would arrive Saturday, June 6 since that was the only open time slot. That was fine, so we scheduled that day. 2. Saturday, June 6, the tech arrived on time and we had no issues. He hooked up all of our new, upgraded, boxes; added a new outlet; and hooked up the new, upgraded modem. Cable was up and ready that afternoon. No problems. 3. Friday, June 19, paid the bill and the payment cleared the bank on Monday, June 22. 4. Here is where the problems begin...the following week we received a bill stating that we had not paid our bill and we owed over $700...WHAT?!?!?! We contacted Comcast immediately. After two hours on the phone and being passed to FIVE different people (because no one had any idea what was going on...sounds like the other poster's issue) we THOUGHT the issue had been cleared. But, no...the issue was NOT cleared. The services were not transferred like we had thought and the payment of June 19 went to the old address, not the new address. After being loyal Comcast customers for over 10 years, we were posted as a new customer and our previous account at our old residence had not been shut off and just transferred. So, we had TWO accounts!!!! The two hour phone conversation with the five reps obviously did not resolve the issue. I went to pay my bill and our previous account is STILL NOT SHUT OFF and still says we owe over $700. How do I pay the current bill? At this point, the old residence's services should have been cut off and we should have a bill at our NEW residence of $397.70 (this includes the new residence services of switching on the cable and adding the new outlet). Why do I not see the new residence and why is the old one still on this account AND NOT SHUT OFF? The account number is the same. We have never had a problem with transferring services from one residence to another. Why is there such an issue now? We have had the same email and account number, and the only thing that needed to be done is transferring services, shutting off the old address and switching on the new one, as well as adding the new outlet. Why has this not been resolved when two hours were spent on the phone? This is unacceptable customer service. Comcast has always had good service, until now. And, enough with the outsourcing. Can we deal with someone in the good. ol' USA who can understand us...please??? WHO DO WE NEED TO TALK TO IN ORDER TO GET THIS RESOLVED IMMEDIATELY???? PLEASE HELP!!! I know it says not to do this, but if a Comcast rep is reading this, we need someone to contact us ASAP to finally resolve this matter. Email is this username at comcast dot net. Thank you.

Hi welcome to the forums, your links dont work for me.
The forums are customer to customer in the first instance, Only the mods (BT) will ask for personal information through a email link. Would you mind posting your Hub stats & BT speed test results this will help all with diagnosis-
To post the full stats from your router
for home hub - 192.168.1.254
Navigate to ADSL Settings or use the A-Z at the top right
Click on More Details and then post the results.
Run BT speed tester and post the results from http://speedtester.bt.com/
If possible it would be best to connect to the BT master socket remove the front plate if possisble and connect to socket this will rule out any telephone/broadband extension wiring also consider the housing of the hub/router as anything electrical can cause problems as these are your responsibility, if these are found to be the case Openreach (engineer) will charge BT Broadband, which will be passed onto you, around £130.00.
Noisy line! When making telephone calls, if so this is not good for your broadband, you can check-
Quite line test dial 17070 option 2 and listen - should hear nothing best done with old type analogue phone digital (dect) will do but may have slight hiss If you hear noise- crackling pops etc, report it as a noisy line on your phone, don’t mention broadband, Bt Faults on 151.
Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
Charity Health Care Provider Advisor 2010-
I'm alright Jack....

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Deplorable Comcast Customer Support service

A comcast technician installed Internet at my residence on June 18, The technician left a wire on the ground telling me that comcast will send someone to bury the wire underground in three to four days. It has been more than 50 days now the wire is still on the ground. It is not that I did not do anything about it. I have called comcast at least tweny times. Any agent I spoke to assured me the order is taken and technician will be sent to bury the wire for only the next agent to contradict and tell me that there was no such order. After great frustration, I talked to a supervisor who gave me the ticket number CR489296644 informing me that the job will be done between 1:00 pm and 3:00 pm on August 4. On the evening of Auugust 4 I got a call from Comcast informing me that the job will be done on August 5 between 8:00am and 9:00 am. If any one thought that the work was done he must be naive like I was. No one came. I called comcast again, talked to another supervisor on August 5 itself. This supervisor told me that trhe appointment was for August 5 between 8:00 am to 8:00 pm. (I have a recording of the earlier message for the 8:00am to 9:00 am appointment), and that the first supervisor was mistaken about August 4. I asked the supervisor if she was sure that the work will be done to which she said yes and even gave me the tech ID of technician who would do the work. It is August 7, 11:00 pm and I am still waiting. I have names of both supervisors. Is this the way comcast cares for customers? Is this the seriousness comcast demonstrates about safety issue, I told each of the agents and supervisors that three persons tripped and fortunately escaped getting hurt. No single comcast employee is responsible for the complaint. The comcast agents and supervisors pop up from anywhere making continuity irrelevant because they tell lies, don't care, and do nothing. I am not alone in this experience. My neighbor told me that it will take comcast months before anything is done and comcast does not do anything until you threaten to sue. I never believed him at that time. I was naive. What a customer service? I recommend that comcast be given a national award for giving worse than a third world service in the number 1 nation and people in the world. Such a disgusting result of monoply of a company. Will someone give me the contact of the general manger of comcast? Let me experience how deeply engrained (shall I say enshrined) is the callousness in the working of comcast. I also want to advise him/her to get rid of all agents and supervisors and save money for the company and not give a chance for customers to get frustrated. Ravinder Kumar

Hi Krysta,I am glad you understand my dissatisfaction somewhat. You might want to update your records, my service was fine until the COMCAST service trucks and Techs left my neighborhood on Thursday 8/6 about 3pm. This is my BIGGEST gripe, why wasn't a crew dispatched the next day to FIX what they BROKE the day before. But now we must wait 4 or 5 days for them to return to fix a problem COMCAST induced. Plus I was told yesterday it would be corrected by 5pm Friday. Well that time have come and gone. Now you are telling me it will be resolved by 1pm today, that time has come and gone too. It is 11:30pm now and it is still down, that's my update of the outage. Any more updates? Plus, I would not or maybe I should bet on the arrival of the Tech on Monday, they won't be on time. It's a shame that COMCAST has such great products and service gives the company a black eye. I am going to post this on the website, BLOGS, forums and Facebook. Feel free to contact me about my concerns.Thanks,X From: "Comcast ECARE" <[email protected]>
To: [email protected]
Sent: Saturday, August 8, 2015 12:01:52 PM
Subject: Re: Comments for Tom Karinshak (KMM32910738V49691L0KM) Dear Mr. X, My name is Krysta and I am one of the agents assisting the Office of Tom Karinshak. I apologize for the inconvenience you have experienced and I will be working to address your Comcast service concern. I have received your e-mail, and I certainly understand the dissatisfaction you are experiencing with your service not working properly. Upon reviewing the account, I see that you have an appointment scheduled for 08/10/2015 between the hours of 9:30AM-11:30AM. Please note that as a part of our Comcast customer Guarantee, if our technician is late or does not show during your appointment, we will either credit your account $20.00 or give you a free premium channel for 3 months. As with any service call, there is a possibility that you will incur a charge for having a technician come to your home to fix or replace your equipment. I am confident that the service call scheduled will resolve your service issues, but, if not, please do not hesitate to contact us at 1-800-Xfinity (1-800-934-6489) or reply to this e-mail. However, there is a reported major outage in your area. The outage was reported in on 08/08/2015 at 8:58AM Eastern Time, and should be resolved by 1:00PM Eastern Time today. This outage will affect all services, cable, internet and phone. Also, I have notated your account with this outage report, and we will keep the appointment that is scheduled on the account. In the meantime, if you should need additional assistance, please reply directly back to this e-mail, so we may assist you in a timely manner. Mr. X, we appreciate your business with Comcast, and thank you for allowing us to work toward a resolution for you. Sincerely, Krysta W.Office of Tom Karinshak

Error while posting Customer with Multiple sales areas using DEBMAS05.

Dear experts,
We are generating IDOCS vis SAP DS for posting Customer master. The message type used is DEBMAS and basic type is DEBMAS05. we have a requirement to create 1 customer with multiple sales areas. However, we are ending up with a strange error: "Fill all required fields SAPMF02D 0111 ADDR1_DATA-NAME1". Despite the IDOC going into status 51, the customer gets created and the 1st sales area too. the 2nd sales area however is not created! The IDOC data definitely contains Name1, otherwise the customer would not have been created in the first place.
As the error message is related to the Address data, I also explored upon exploring this erorr further on the lines of Central Address management where in the ADRMAS and DEBMAS have to be passed together(IDOC Serialiization). OSS Note (384462) provides further details about this. One Important point from the note is:
"As you have to specify the logical name of the sending system among other things, SAP is not able to make any default settings in the standard systems. When you use the serialization groups delivered as a standard by SAP, the address objects are imported before the master objects.Thus the sequence address data before master objects must only be adhered to if one of the following points applies to your application:
Such fields are set as required entry fields that are only provided by the BAS in the Customizing of the customer or vendor master.
For your customers, contact persons exist to which a private address or a different business address is assigned.".
This is not the case in our situation, as we do not have required entry fields in customizing that are only provided by the BAS, so the error is all the more confusing and I am not too sure what the cause is.
If someone have experienced the same issue before and have found a solution to it, kindly help out.

I have found the cause and solution to this problem.
This error ”Fill all required fields SAPMF02D 0111 ADDR1_DATA-NAME1” and other similar errors like “Fill all required fields SAPMF02D 0111 ADDR1_DATA-SORT1“ which occurrs during the IDOC posting when there are more than one sales area or company code occurs when the customer number range is set up for Internal numbering. This means, that the number gets generated only at the time of save and upon debugging the IDOC, we found out that after creating the customer and the first sales area/company code record, the segment E1KNA1M is cleared completely! This is the reason, it throws an error which points to a mandatory KNA1 field as missing. (Like NAME1, SORT1 etc.)
This was resolved by splitting the IDOC into 2.
The solution is to First post only the KNA1 segment and create the customer.
In the second step, pass the IDOC with all other segments along with E1KNA1M, but pass only KUNNR in E1KNA1M and the rest of the fields in E1KNA1M as “/”: you would have got the KUNNR after the first step.
Important note: This requirement to split the IDOCs does not occur when the customer number is known upfront. (Meaning cases where the customer number is externally generated) I also tested this and created a customer with external numbering and I was able to post more than 1 sales area with the same IDOC.
I noticed multiple threads with the same issue, but none of it had a concrete answer. I hope this information will be useful for anyone facing similar problems.
Cheers
Venkat

I have been a customer with Verizon, since 1996. Recently, my husband has been added onto my account. We have both been experience drop calls. My husband contact Tech support for over 2 weeks. We were pretty upset to be paying a lot of money for a service

I have been a customer with Verizon, since 1996. Recently, my husband has been added onto my account. We have both been experience drop calls. My husband contact Tech support for over 2 weeks. We were pretty upset to be paying a lot of money for a service that didn't work. Verizon advised us that would upgrade both of our phones (to see if that solved the problem). Ok...this is where Verizon has forgotten customer service rules. He order 2 phone...one for himself, one for me. 1st the wrong address on the package..Fedex couldn't deliver...2nd...missing condo number Fedex couldn't deliver again...(2nd call to Verizon)...3rd package was finally deliver with 1 phone...missing my phone. Contacted verizon rep...reorder my phone again..but sorry we cannot give the same price as quoted on 21April...even though...its our mistake...Ok...Ok..what a surprise..but we can do this...after 65 minutes...found a price that was a little bit more...fine...just order the phone....I reordered phone on 28April...on the April 29...no email..so I can Verizon for the 4times in a few days..sorry your order was delay due to our Fraud dept. OK...talked to fraud dept...ok..account is good..will release phone and ship. OK...Next day, no email with deliver confimation. Contact Verizon 5 times now...sorry..your order was cancelled...YES...cancelled again...2nd time now...but we can reorder...OK...sorry but we cannot honor that price that was quoted..really...agent messed up...again...but we can do this for you....I don't understand...your mistake...ALL the times...
Strange ...how my order gets cancelled twice by Verizon's mistake....yet you cannot honor prices that your agents quoted!!!
I didn't reorder the phone....I cannot in good faith same with a company that does not stand behind their own mistakes...and worse...they make the poor customer pay for it...
I will not be renewing my contact...its time to Cricket Wirless...which my sister-in-law loves for half the cost....

I hope that you aren't complaining about dropped calls INSIDE your condo because no amount of switching or upgrading devices will solve that.
VZW will not guarantee service inside of any structure. There are just too many factors. If the problem is inside then you might want to look at one of the following:
1.) Network Extender (may cause issues for others in a condo or apartment style setting)
2.) A Google Voice Number (Free with a Gmail email address), downloading Google Hangouts Dialer and forwarding your calls to the GVN so that you can make and receive calls over Wi-Fi.

Creation of customer with contact person detials using BAPI

Hi,
What is the standard BAPI for creating customer. I need to create the customer with contact person
details, what BAPI i can use for this, i was trying with 'BAPI_CUSTOMER_CREATEFROMDATA1' by populating structure personal data and copy reference data.. but it is giving some problem like currency is not entered..... can any one send me the sample code with this BAPI. Any help will be highly appreciated.
Thanks a lot in advance.

Hi,
What is the standard BAPI for creating customer. I need to create the customer with contact person
details, what BAPI i can use for this, i was trying with 'BAPI_CUSTOMER_CREATEFROMDATA1' by populating structure personal data and copy reference data.. but it is giving some problem like currency is not entered..... can any one send me the sample code with this BAPI. Any help will be highly appreciated.
Thanks a lot in advance.

Price determ. for a Customer with different ship to parties within

Dear all,
I will try to explain our need with an example.
We received a requirement from our sales department who wants to manage a sales price of a specific item which is dependent from a fixed quantity in case the order is placed for a customer with different destinations (different ship to parties).
The example is as below:
Sales Price for Customer and Material A is 50u20AC per pieces for a scale of 10 pz.
The condition type ZPR0 used is a copy of standard PPR0 and it has the following characteristics:
calculation type Q Quantity
scales basis C quantity basis and scale formula "0".
We receive an order by our Customer for 10 pz and for two destinations:
5 pz directed to the location MMM
5 pz directed to the location BBB
The customer is asking us to apply this price because the pre-requisit is satisfied but how can we determine automatically in the same order if the material A is present in several order items?
We create an order with two sales order items and in each one we specify the destination in the partner roles. How can we set the condition type in order to redetermine the exact price considering the total quantity of material whitin the same order?
I hope you can help me
thanks in advance
Andrea

Hi
Your question is not fully clear to me. But what I guess you are looking for a discount which will be applicable to only one order and not for the other orders even if those orders contain the same material.
If I am correct, than yoy can do it by setting the condition Update. Suppose, you want to give Customer-material specific discount,i.e. condition type K005. Activate the "condition update" check box in the condition type detail screen first.
Then, in VK31 ,create a condition record for K005 & save it.Go to the change mode (vk32) of the cond. record and now enter " 1 " in the " No.of orders" coulmn & save it.
Now if you will create an order, this discount will be applicable only for the first one order only and next order onwards it will be deactivated automatically.
Similarly,You can set it also in terms of quantity,if the condition is calculated based on quantity ,by putting the quantiy (up to what quantity you want it to be effective) in the "Max. condition base value" column.
Regards
Pradyumna
Edited by: pradyumna patel on Jun 24, 2008 11:28 AM

How to credit customer with special gl indicator

Dear all,
I want to credit customer with special GL indicator H for security deposits from customer. i am using T-code F-02 and using key 19 to credit it but it dose not allow me to credit the customer with special gl indicator.
plz help me?
Regards
Ahmed
Moderator: Please, avoid asking basic questions

Hi,
In down payment how you will debit the salaries.
Only vendor is debited with special gl and Bank is credited.
so are you making the advance payment with the request or directly making the down payment in f-48.
is 7 special GL indicator that you defined, as Standard is A.
Never change the standard transaction types of down payment.
Standard SAP will not allow to Park the payments.
Regards,
Padma
Edited by: Padma J on Jul 17, 2009 1:23 PM
Edited by: Padma J on Jul 17, 2009 1:26 PM

Error -200431, DAQmx Create Channel (AI-Voltage-Custom with Excitation).vi

Where is "DAQmx Create Channel (AI-Voltage-Custom with Excitation).vi" gone?
I tried to use this VI for force measurement with a NI PXI-4472. It responds with Error -200431, ... You Have Requested: More:Voltage:Custom with Excitation, You Can Select: Voltage, Sound Pressure:Microphone, ...
It seems for me to be an internal error of this VI, LabView Version is 8.6.1
Solved!
Go to Solution.

Hi T.Knox,
error -200431 is a measurement type error:
"Error -200431 occurred at an unidentified location. Possible reason(s):
Measurements: Selected physical channel does not support the measurement type required by the virtual channel you are
creating. Create a channel of a measurement type that is supported by the physical channel, or select a physical channel
that supports the measurement type."
The PXI-4472 (8 Inputs, 24-Bit Dynamic Signal Acquisition module for sound and vibration measurement) is the wrong device
for force measurement.
I also searched our website and found some helpful links:
http://zone.ni.com/devzone/cda/tut/p/id/3602#toc2
The PXI-4472 (http://sine.ni.com/nips/cds/view/p/lang/en/nid/5031) isn't listed as supported device for force measurement
there!
I hope this information helps you!
Regards
Suse
Certified LabVIEW Developer (CLD)

Credit block the customer with no transactions

I have a requirement i.e Credit Block the customer with no transaction for past 6 months
how can this be achieved

Hi
You need to decide first which transaction to consider i.e past six month sale order, delivery, billing etc.
If you want to consider the billing document for the sales history check - then take the help of ABAPer & write a logic in below user exit , while creating a sale order system should check if any bililng doc exist within last six month, if yes, there should not be a block if no, then set a block.
LVKMPFZ1: USER_CREDIT_CHECK1
To activate this block, go to OVA8, tick user1.
thanks

Customer with the payment card or credit card details

Hi All,
Good morning,
Can some one tell me how to pull or extract any customer with the credit card or payment details.
I need to have any customer with the above details. pls help..
regards,
Chandu

Hi, what T-Code did you use for this?
Thanks!

Bill to Intercompany customer with 2 address

Dear Experts,
I have a scenario for Intercompany Sales from two Plants (one in Maharashtra & the other at Gujrat). We have set up the Intercompany customer and assigned the plant to the ordering co. code / S.org. Untill now every things fine.
During intercompany billing both the plants will raise the bill on the same customer no. The problem arises that in Maharashtra we charge VAT. But in Gujrat it cannot charge VAT as the address is of out side state & Customer Tax Clss is maintained 1, one cannot go on Changing the address for every IV transaction.
Can we have two I.C. customer assisgned for the same S.organisation with different address. Please suggest.
Awaiting your early response.
Regards,
Pramod Kumar

you can assign same customer with two BP in customer master..........

Create Customer with Account group ZO05 to BP

Dear RE Experts,
In my project there are three scenarios related to BP and Customer.
1) Create BP with Account Group Zo05 to Customer (Which is Working)
2) Create Customer With Account Group Zo05 to BP
3) Create only Customer (No BP) With Account Group ZO01,ZO02,ZO03,ZO04,ZO06 and ZO07
I want help from Experts how to create last two scenarios in RE? What configuration is need?
What is Tcode to create only customer?????
Thanks in Advance...
Manzoor

Hi,
Goto SPRO\Cross-applications components\master data synchronization\synchronization control
check whether is it activated from cutomer --> BP
And also check the following setting
Goto SPRO\Cross-applications components\master data synchronization\customer&vendor integration\business partiner settings\settings for customer intration\define BP role for direction customer to BP
might be it will give some solution to your 2nd problam and finall fir 3rd issue you can use XD01 to create customer and don't assign these account groups in "Define BP role for direction customer to BP"
Srini

How to create a sales order for Onetime customer with Tax code?

Hi everyone,
Can I use sd_salesdocument_create for a one-time customer? From the standard bapi, which field can I use for the Tax Code ?
pOints will be given.

I have the same problem... should I use a different function module on this? if yes, what is it?
I need to create a sales order for one onetime customer with tax code... help me pls....

Configuring PI during Integration of Cloud for Customer with ERP

While trying to Integrate SAP Cloud for Customer with SAP ERP using PI, while configuring PI, we need to create a Technical and Business System in SLD for Cloud for Customer. During the Technical System configuration wizard, it asks for "Technical System Identification" and "System Host Name". How do I find this? Is it on Cloud for Customer?
Thanks and regards,
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[email protected]

Hi Nikhil,
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hi all ,
how is for a customer with the Invoice date i want to track the opened item with the base line date followed by posting date and credit days.
thanks

Dear Sri Wa,
You can use the transaction code FBL5N. Here in the initial screen, you can give the customer code and the invoice date.
Then on execution, you can go into the report and change the layout (Cntrl+F8) and add the fields "Arrears after net due date", "Posting Date" , "Clearing date " and "Net due date" and any other field as you please.
Hope that clarifies. Assign points if useful.
Regards
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Another Comcast Customer with Another Fiasco

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