Re: BT Retail Server Fault

Hi
I also have a fault that is showing as a BT Retail Server Fault, we logged the same fault 15 months ago just after we upgraded to Infinity2, but last time they said the issue at the exchange and so there were some engineers sent out. Now our service is so intermittent we have logged it again, and this time they have said they can see that our service is dropping out 20-30 times per day and have marked it as a BT Retail Server fault, when we have service, our speed is pretty great really.
Has anyone had any success in having this resolved, does switching to another provider solve the issue? I'm not in contract, so am quite happy to move if it will solve the problem

Hi KLDack and welcome,
Sorry you're having problems with the connection. I'll take a look at that for you. Can you drop me an email with your details? You'll get the 'contact us' link in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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