Re: Cannot access my account, cannot receive email verification code, cannot find online assistance

Having same issue as previous member that requested access to their account.  My account was set up with an email
no longer in service.  The code is being sent to an email address I cannot access.  Is there any way to change the email to {removed per forum guidelines}? Thank you.

Hi gpapaz,
I’m sorry for the very late reply. We’ve been playing catch up on the forum ever since Thanksgiving, so I truly appreciate your patience while we worked our way to your post.
I certainly don’t want you to be stuck with an account you can’t get into. However, I’m unable to locate your online account to see if I might be able to help modify it on your behalf to the email address you’d prefer. Please send me a private message with as much of the following information as possible.
Full name:
Email address currently associated with your account:
Phone number:
Zip Code:
You may send me this private message by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
I hope to hear from you soon,
Alex|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Cannot access my account, cannot receive email verification code, cannot find online assistance

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    Hi Superfriend,
    I can imagine how frustrating it may be to want to access your BestBuy.com account, find attempting to do so futile! It would certainly hinder you from getting the most out of your online shopping experience.
    I am sorry to hear you have been stuck at the identity verification page as you seem unable to receive the verification code email. This is a step we added for additional security purposes, and I apologize if you have found it at all inconvenient. Unfortunately, I was unable to locate your BestBuy.com account utilizing the email address you registered with the forum.
    That being said, I am sending you a private message to gather the details necessary to look into this further. You may check your private messages by signing into the forum and clicking the
    Sincerely, 
    Tasha|Social Media Specialist | Best Buy® Corporate
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  • HT201320 my yahoo account will receive emails but I cannot reply or send. why ??

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  • No receiving email verification code.

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    I can imagine it would be very frustrating to not being able to log into your BestBuy.com account, and I am very sorry if everything you have tried has not been successful. 
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  • Cannot receive email verification code to set up (email address is correct)??

    I have been trying to send emails using Photoshop share.  When they try to send a code for me to use to set up,  it gets rejected?? The email address they are using is correct and I sent a trial message and it was received OK.  How can I get them to send the code?

    vern vern vern wrote:
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  • HT1199 just starting getting smtp error message on all email accounts, receive emails ok but cannot send

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  • TS3276 I can receive emails, but I cannot send emails. This just started happening. I have an iPhone and I can send emails from my phone fine. It's just not working on my Macbook. Every time I try to send an email it goes straight to my outbox. Can anyone

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    Thank you for heading me in the right direction.  I reset my Mail account for Outgoing Mail Server to outbound.att.net:(customer ID)@att.net (instead of smtp.att.yahoo.com, per Apple's online troubleshooting information).   I'm not sure what "(Offline)" means when it appears at the end of my Outgoing Mail Server (SMTP)??  In the Advanced box I clicked on "Use custom port:  465" and checked "Use Secure Sockets Layer."  Authentication:  Password; I have correct User Name and Password put in.  After doing all this, when I try to send emails again today, they go directly to the Outbox and sit there. 
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  • TS3276 I can receive emails but I cannot send them. I have recently renewed my password. What do I do to send emails please?

    Help! I can receive emails but I cannot send them. I have recently changed my password. What am I doing wrong?

    You need to open Mail>Preferences>Accounts>"Account Information" tab>and there input the required information for your Outgoing Mail Server (SMTP).  Your Internet Service Provider will have the required information to give you to input here.  Make sure that you also click at the end of the line "Outgoing Mail Server" on the arrows to get the dropdown list, and there click on "Edit SMTP Server List" and fill in the data in that resulting window also.

  • I cannot access my account?

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    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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