Cannot access my account, cannot receive email verification code, cannot find online assistance

I need to login to my account. For whatever reason, I'm being asked to verify my identity, but only given the option of receiving a verification code via email. How about the option of a text or security questions?
I believe my provider blocks Best Buy email, because they're not being filtered out as spam. Somehow I get marketing ads via email, but I never receive order confirmations or order updates. I'd like to get in to my account and perhaps change my email, but guess what, I can't get in! You also have no semblance of online support. Please help!

Hi Superfriend,
I can imagine how frustrating it may be to want to access your BestBuy.com account, find attempting to do so futile! It would certainly hinder you from getting the most out of your online shopping experience.
I am sorry to hear you have been stuck at the identity verification page as you seem unable to receive the verification code email. This is a step we added for additional security purposes, and I apologize if you have found it at all inconvenient. Unfortunately, I was unable to locate your BestBuy.com account utilizing the email address you registered with the forum.
That being said, I am sending you a private message to gather the details necessary to look into this further. You may check your private messages by signing into the forum and clicking the
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

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No receiving email verification code.

I've been trying to sign into my bestbuy account but havent been able to since I need to enter a verification code. I've checked my spam folder and haven't received anything. Been trying for days, also with password reset, but same thing, never received any emails. I've also reset my brower history and cookies. This happened before back in november and Ive had a hard time signing on, had to call customer support a few times back then. Might have something to do with my email, I would like to change me email address if possible

Hello and welcome to the forum gcolor,
I can imagine it would be very frustrating to not being able to log into your BestBuy.com account, and I am very sorry if everything you have tried has not been successful.
Using the e-mail you registered on the forum, I was able to view your information, and it looks like one of our agents has already tried to reset your password. If after following the steps he indicated you still have not been able to log in to your account, I will have to reach out to the appropriate team to see if they are able to fix the problem. I will follow up with you once I have more information. In the meantime please do not hesitate to let me know if you have any further questions or concerns.
Thank you for you patience, and I look forward to continuing to work with you.
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

Re: Cannot access my account, cannot receive email verification code, cannot find online assistance

Having same issue as previous member that requested access to their account. My account was set up with an email
no longer in service. The code is being sent to an email address I cannot access. Is there any way to change the email to {removed per forum guidelines}? Thank you.

Hi gpapaz,
I’m sorry for the very late reply. We’ve been playing catch up on the forum ever since Thanksgiving, so I truly appreciate your patience while we worked our way to your post.
I certainly don’t want you to be stuck with an account you can’t get into. However, I’m unable to locate your online account to see if I might be able to help modify it on your behalf to the email address you’d prefer. Please send me a private message with as much of the following information as possible.
Full name:
Email address currently associated with your account:
Phone number:
Zip Code:
You may send me this private message by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
I hope to hear from you soon,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Cannot receive email verification code to set up (email address is correct)??

I have been trying to send emails using Photoshop share. When they try to send a code for me to use to set up, it gets rejected?? The email address they are using is correct and I sent a trial message and it was received OK. How can I get them to send the code?

vern vern vern wrote:
I have been trying to send emails using Photoshop share…
Can you clarify what you mean by "Photoshop share"? If that's a feature in the application, please indicate the exact version you are using.
You are not addressing Adobe here in this user forum.

HT201320 my yahoo account will receive emails but I cannot reply or send. why ??

my yahoo account will receive emails but I cannot reply or send back, says is not responding.

How could anyone possibly know? You've chosen to not provide any details of what happens when you try.
We're not mind readers.

How do I set up my icloud account to receive emails on my ipad ?

How do I set up my icloud account to receive emails on my ipad ?

Try this
Setting > iCloud > Turn on the iCloud e-m
iCloud: Set up iCloud Mail on your devices
Best of Luck

How do I set up an account to receive email from my SMTP relay Server. Have I made a SMTP Server config error?

Hi,
How do I set up an account to receive email from my SMTP Relay Server?
I've setup the SMTP feature and set my Server to use anonymous authentication.
Things appear to look ok.
But I can't connect make a test connection to it when I am trying to add an email account in Outlook.
I could be doing something wrong here.
This is my process.
1. I have setup my SMTP Server.
2. Created a user account in AD and given it an email address.
3. Opened Outlook and tried to manually add a POP3 account by specifying the incoming and outgoing Server details.
But when I go to test the connection on the email setup it keeps failing.
Please help.
Thanks

Hi Midi25,
As Florent suggested, please use Telnet to test SMTP Communication. For more details, please refer to following articles.
How to Use Telnet to Test SMTP Communication
XFOR: Telnet to Port 25 to Test SMTP Communication
In addition, please also refer to following article and check if can help you.
How to Configure a Windows Server 2003 Server as a Relay Server or Smart Host
Best regards,
Justin Gu
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Can't access my account. Rescue Email and Secuirty Questions dont work.

Can't access my account. Rescue Email and Secuirty Questions dont work.

Security questions:
https://discussions.apple.com/docs/DOC-4551
http://support.apple.com/kb/HT5312
This is also useful:
http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
If you don’t know your security questions, phone Apple (using the number listed here: http://support.apple.com/kb/HE57 ) and ask for the Account Security Team.

Both of my imap accounts stopped receiving email.

Both accounts quit receiving emails at about the same time. One on 5/28 in the evening. The other on 5/29 in the morning. They had been working fine for years. I deleted the password from one of them to see if this was an issue, but neither account requests the password when I restart TB. They both sit with an hourglass symbol without requesting pwd entry. I have sent test emails to these accounts. All of my POP3 accts are working just fine and my iPad can pick up email from both of the imap accounts. Is there something else that I should try to do?

never asks for a password. sounds like an anti virus issue. ie your anti virus is not letting the process of getting mail happen.
Try
Restart the operating system in '''[http://en.wikipedia.org/wiki/Safe_mode safe mode with Networking]'''. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: [http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-including-safe-mode Windows 8], [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 Windows 7], [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-vista Windows Vista], [http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true" Windows XP], [http://support.apple.com/kb/ht1564 OSX]
; If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.

I have downloaded a Maverick OS X 10.9.4 and installed it on my Mac from a USB, and i can't receive a Verification Code via SMS when setting up the iCloud Keychain. Please help

I have downloaded a Maverick OS X 10.9.4 and installed it on my Mac from a USB, and i can't receive a Verification Code via SMS when setting up the iCloud Keychain. Please help.

Hello, Kutoz.
Thank you for visiting Apple Support Communities.
Here is some information that you may find helpful with this issue.
I'm not receiving the verification code via SMS.
Make sure that you have a strong cellular network connection on your phone.
Make sure that your phone number can receive SMS messages. You can do this by asking someone to send you a text message.
Make sure that the correct phone number is associated with your account:
iOS 7.0.3 or later: Tap Settings > iCloud > Account, then tap Keychain. Make sure the phone number under Verification Number is correct. If not, enter another phone number.
OS X Mavericks v10.9 or later: Choose Apple () > System Preferences. Click iCloud, then click Account Details. Make sure the phone number listed under Verification number is correct. If not, enter another phone number.
If you can't access a device that has iCloud Keychain enabled, you can contact Apple Support and verify your identity to get help completing iCloud Keychain setup.
Get help using iCloud Keychain
http://support.apple.com/kb/TS4644
Cheers,
Jason H.

Never received a verification code

I never received a verification code with elements 10 which would allow me to send pictures by email / photomail. My "chat" with the Adobe representative was not helpful. She suggested I look in community forums. Others seem to have a similar issue but I have not seen a response that resolves this problem. I am quite willing to upgrade to elements 12, but require an assurance that this issue will not be a problem

Same here! I haven't gotten a text verifying my # even though I have Sprint and my number is the same as normal cell phone #? No verification by standard text message or skpe text! IN FACT it still shows my account as having no credit on phone and tablet although I have a month PAID (offer from skype), will not even consider buying credit unless fixed! Anyone know why? and yes I have asked to resend but no text....... ??????

HT5961 I want to receive the verification code for the keychain but I was sent to unknown number because the last two digits do not represent my phone number

I want to receive the verification code for the keychain but I was sent to unknown number because the last two digits do not represent my phone number, so how can I change it to receive it on my cell phone ?

I found this in the iCloud Keychain FAQs:
How do I set up iCloud Keychain on a new device if I don't have one of my other devices to approve from?
If you don't have access to any of your other devices that are using iCloud Keychain, you can still set up iCloud Keychain on another device if you have these items:
- Your iCloud Security Code
- The device that is using the SMS-capable phone number you provided when you first set up iCloud Keychain. A verification code is sent via SMS to this phone number. If you don't have access to this number, contact Apple Support, who can verify your identity so that you can complete setup on your new device.
- If you have these items, follow the iCloud Keychain setup steps documented above. Your iCloud Keychain will then be pushed from the cloud to the new device.
So it seems that you would have to directly contact the Apple Support: http://www.apple.com/support/icloud/contact/

Verification Email received but Verification Code was missing?

Hello,
I tried to login to my Best Buy account and noticed they wanted to verify my account by email. I received the verification email but the temporary code was blank.
Anyone else have this issue?
Thanks,
Marty

Hi Marty-
That’s definitely weird that when you received that verification email, the temporary code was blank. I’m sure that was the last thing that you expected to have happen.
As we continue to work to improve the security on BestBuy.com, we have sent out verification emails to customers. However, I can’t say that I’ve heard of a situation like this. How long was it between when you received the email and when you looked at it? Also, were you able to get access to your BestBuy.com account or do you still need help with that? If you do, please feel free to send me a Private Message with your full name and the email address you use to sign into BestBuy.com and I’ll be happy to see what I can do.
You can send me a Private Message by logging into the forum and clicking on the button across from my name on this post.
Thanks!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Why has my iPad and iPhone email account stopped receiving emails?

My email account has stopped receiving emails. I seem to be ok to send, and my wife's account appears to be ok. Could I have messed up when;
   - I deleted an old account I no longer wanted?
   - I ignored a message saying my account was full (but I deleted all old messages)?
   - I did something else I can't think of?
BigAlEvs

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
iPad Mail
http://www.apple.com/support/ipad/mail/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts   Tap on the Account, then on the red button that says Remove Account.
 Cheers, Tom

Crazy POP Account problem receiving emails

I am on Mail 2.08, and my ISP is Media Temple (shared server setup).
I have one account will not download email! It has exactly the same settings as others that work.
I can Get Info and Mail shows that my test message exists on the server. I can go on Squirrelmail and see the mail is there. I can set up the account in Entourage and download the email on the server no problem. I can use this account in Mail to send the test emails (smtp works). I run Connection Doctor and it logs in and says account is fine. There are no errors showing up in any attempts to download the mail, just a spinning wheel and then no mail in the inbox!!
I erased and set up the account on Media Temple's servers. That did not work. I have erased and set up the account within Mail multiple times. I threw out the plist and re-entered the account in Mail and that did not work. I wish I could download a new version of Mail so I can delete this one but don't know how to find that online.
I don't think there is any kind of cache or anything to clear with Mail.
I should note that on my first setup of this account, I set it up as IMAP. My primary email account is IMAP and works great, but when I was trying to make this new account work, Mail.app goes crazy with where it puts the folders for Sent, etc and what is mapped to what. So I then deleted it as IMAP and made new one as POP. I cannot find any evidence of a remainder of this work but wanted to note it here.
Media Temple tech support say they have many Mail.app users calling in with very mysterious problems like this one, that they cannot replicate and often like this where there are other accounts with the exact settings that work while others do not. Or that they suddenly stop working and the users cannot figure out why. I even tried to set up a server-based alias for this account on Media Temple to reroute the email to a new account that I can download on Mail.app but it would still not download them!!
Help!!!
Thanks in advance for any advice, this has been hard to figure
Macbook Mac OS X (10.4.6)
Macbook Mac OS X (10.4.6)

Well, I don’t know why it doesn’t work as POP, but if what you really want is to set up this account as IMAP, it seems to me that what you should do is fix and/or understand that instead...
Anyway, assuming the account is actually supposed to work using POP as well and that it has been configured correctly, go to Apple Menu > System Preferences > Network, choose Network Port Configurations from the Show popup menu, and make sure that the configuration used to connect to Internet appears at the top of the list.
Also, try using a different method to connect to Internet, if possible, or connecting the computer to Internet as directly as possible, i.e. bypassing any routers that might be present, using an ethernet cable instead of wireless, etc., and see whether that makes a difference.

Cannot access my account, cannot receive email verification code, cannot find online assistance

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