Re: Disgusting Speed
I am in a similar position - indeed Lambie put me onto this forum. I have an ADSL connection and live in the middle of nowhere. My broadband was 0.7Mb and I accept that I live a long way away from the exchange. When the "green box" at the edge of our village was switched on, I jumped at the opportunity to move into the modern world and phoned to order BT infinity. I was told that I couldn't have it because of the wiring and could only have the BT "faster" broadband - an estimated 14 - 20Mb. OK, so not the fastest in the world, but certainly a world away from what we currently have.
Within a day of making the order my connection speed dropped to 0.1Mb. Obviously this sort of speed makes working on the internet a little difficult!! But I figured that it was something BT were doing during "the upgrade".
Since upgrading we have had 4 days without broadband - very unstable - it might work for 20mins or so, but that is it. A speed test showed us running at 1.8Mb. Engineer was booked for yesterday. No one came to the house, but the connection is now up and running the speed test again we have 1.35Mb. This is rather a long way off the 14Mb we were suggested as a minimum.
I accept these are only estimates, but the reality is too far off the estimate which suggests to me there is a fault.
Like Lambie I also know my **bleep** from my elbow in networking (have worked with him many times).
So, I post here requesting help. I recognise I may have to wait three days for my profile to be unbanded. The logs in my HH5 don't appear to show the line speed or noise ratio, so help there in getting those figures would be useful.
For reference the HH5 is plugged into the master socket. I only have 1 phone plugged into the filter with it and that is a cordless. I will need to get a corded phone from somewhere to see how quiet the line is because as highlighted in this forum, I am getting a quiet hum when I try the quiet line test.
I believe it is something outside of the house. I have changed nothing except ordered a faster connection. By the standard laws of network fault finding, when something doesn't work - look at the bit that was just changed / plugged in and see if that is what is causing your fault.
I would prefer to bypass the hoop jumping and be able to give an engineer a call, so help there would be much appreciated.
thanks
Solved!
Go to Solution.
As requested:
Details:
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
19.8
13.5
1.2
0.8
Available
FTTC Range B (Impacted)
16.6
7.9
1
0.6
Available
WBC ADSL 2+
Up to 1
1 to 3.5
Available
ADSL Max
Up to 1
0.75 to 2.5
Available
WBC Fixed Rate
0.5
Available
Fixed Rate
0.5
Available
Other Offerings
FTTP on Demand
330
30
Available
Fibre Multicast
Available
Copper Multicast
Available
BET
Up to 2
Available
(Sadly the forum has removed much of the HTML from the above table, but hopefully it is still readable)
BT Speedtest:
down: 1.41Mb
Up: 0.74Mb
Latency: 47.63ms
Diagnostic test:
Download speedachieved during the test was - 1.41 Mbps
For your connection, the acceptable range of speedsis 0.95 Mbps-1.36 Mbps .
Additional Information:
IP Profile for your line is - 1.36 Mbps
Upload speed achieved during the test was - 0.74Mbps
Additional Information:
Upstream Rate IP profile on your line is - 2 Mbps
Love it how my upsteam profile is higher than my downstream!!
Spoke to BT this morning and they are sending another engineer out tomorrow. Apparently the one yesterday "couldn't complete the work in time". I have to admit, my BS detector is questioning this to actually mean "didn't come at all". Hopefully the engineer tomorrow will bring a coded phone, otherwise I am going to need to borrow one from somewhere.
Similar Messages
-
Disgusted with my so-called 'speed'
Why is it, that I live 7 miles from Hartlepool, my download speed is friggin' 3mb, with a 0.4 upload (!), yet people 7 miles from me are getting **bleep** 37mb down and 8 mb uploads?
This is ridiculous. I was at my mam's yesterday (They have VM Fibre Optic) And was downloading a torrent (No, not illegal stuff, actually a weekly program from 1999 that isn't available to buy) at speeds of 600+ kb/s, with a 400 kb/s upload.
Is this a pee-take? When I get back home, I'm lucky if I get 70kb/s, though it's usually **bleep** 25kb/s, with a 30kb/s upload.
It doesn't matter if they have VM, I've seen SpeedTest results from people who live in Hartlepool, with BT, with 37 effin' mb downloads!Hi Shaun020,
Thanks for posting. I think that if your friends are getting 37Mbps then they're more than likely on fibre. ADSL broadband speeds are dependant on a number of issues, line length probably being the most important, and even though you're 7 miles for the exchange your line won't necessarily take the shortest path. Try running a speedtest and posting the results. I'm sure you'll get lots of help and support here.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
Disgustingly slow conversion speeds
Hey.. i just got an ipod nano, and decided to migrate all my songs into itunes, including my large collection of .wma files. When i convert just one file, the feature works fine, but if i try an entire album, the conversion speed slows to a crawl (0.1-0.2x), and itunes starts taking up 95% of my cpu.
needless to say, this is annoying, considering i have cerca 4000 more songs to convert.
How do i fix this?
my setup is good enough, 3.2 ghz processor, and 2 gigs dual channel ram.
SagarTry disabling all of your TSR programs. Especially the virus scanners, popup blockers, and spy sweepers. Anything that scans the PC memory or working files.
Also your firewall as well.
If you're worried, then unplug from the Internet.
Then see if iTunes gets any faster. If it does, then it's one of those programs that need tweaking so it will leave iTunes alone.
If not, then start looking for a virus, malware or the like. -
PLEASE HELP! SLOW SPEED FOR 5 WEEKS!
Hey all, i've come here as a last resort as im sick of my slow infinity speed and sick to death with bt customer service which does not exist!
Since before christmas my bt infinity package 1 38down/10up has been playing up after 12 midnight! usually after this time my speed would go down from 37download to around 0.5/0.1 soo low that i can't load a web page. Ive tried for weeks contacting bt which takes me to the offshore call centre where iv'e been fobbed of that an engineer is investigating an issue at the exchange or that the issue will be fixed in either 24, 36 or 48 hours numerous times to which it has not.
This last week my internet speed has dropped during the day time where before in the day it was a solid 37down and 10 up it now goes down to 10 meg and now its gone down to 0.1 meg. It went down to 0.1 meg today at around 6.30pm.
These are a list of stats below: Im at my wits end and i just want my broadband fixed! I beg Please someone help me!
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ41012931
3. Firmware version:
Software version 4.7.5.1.83.8.204 (Type A) Last updated 15/01/15
4. Board version:
BT Hub 5A
5. DSL uptime:
0 days, 00:07:34
6. Data rate:
9999 / 39993
7. Maximum data rate:
36556 / 97131
8. Noise margin:
30.5 / 22.7
9. Line attenuation:
13.5 / 12.8
10. Signal attenuation:
13.7 / 12.8
11. Data sent/received:
0.2 MB / 0.1 MB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTHub5-QTSG
15. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:
BTHub5-QTSG
19. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:
WPA2
21. 5 GHz Wireless channel:
Automatic (Smart Wireless)
22. Firewall:
Default
23. MAC Address:
34:8a:ae:bb:d4:80
24. Modulation:
G.993.2 Annex B
25. Software variant:
AA
26. Boot loader:
1.0.0Can someone please help me too! before christmas i was getting low speeds after 12 midnight, going down to 0.1 meg for over 5 weeks now ive had this problem and now in the day where i used to get a solid 37meg down im now at different times, started today at 6.30pm im going down to 0.1 meg.
BT Customer service is disgusting beyone belief, been fobbed of after 12 phone calls. Please someone help.
stats avalibe here:
1. Product name:
BT Home Hub
2. Serial number:
+068543+NQ41012931
3. Firmware version:
Software version 4.7.5.1.83.8.204 (Type A) Last updated 15/01/15
4. Board version:
BT Hub 5A
5. DSL uptime:
0 days, 00:45:18
6. Data rate:
9999 / 39993
7. Maximum data rate:
36556 / 97131
8. Noise margin:
30.5 / 22.7
9. Line attenuation:
13.5 / 12.8
10. Signal attenuation:
13.7 / 12.8
11. Data sent/received:
0.2 MB / 0.1 MB
12. Broadband username:
[email protected]
13. BT Wi-fi:
Yes
14. 2.4 GHz Wireless network/SSID:
BTHub5-QTSG
15. 2.4 GHz Wireless connections:
Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:
WPA2
17. 2.4 GHz Wireless channel:
Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:
BTHub5-QTSG
19. 5 GHz Wireless connections:
Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:
WPA2
21. 5 GHz Wireless channel:
Automatic (Smart Wireless)
22. Firewall:
Default
23. MAC Address:
34:8a:ae:bb:d4:80
24. Modulation:
G.993.2 Annex B
25. Software variant:
AA
26. Boot loader:
1.0.0 -
My IPhone 3G reception fixed, a new problem - AT&T *real* data speeds
I've read quite a few topics on this forum regarding the poor IPhone 3G reception, and unfortunately 99% of them are emotions, making it very laborious to distill useful info out of them.
Therefore I'd like to post my personal experience so far with IPhone 3g, listing more facts, than emotions. *I hope this will help some of you, and also hope that others will follow a more structured approach to reporting IPhone 3g problems*.
*IPhone 3G Model MB046LL, 2.0.1 firmware*
I got my IPhone 3g black 16gb version in NJ on August 2nd, model MB046LL. I work in IT, and I was overall very impressed with all of its features. However, the device had 2 major problems - 3g reception was highly unstable, and the actual 3g data speeds were far lower than advertised, 200kb on average for download and 30kb on average for upload.
I called AT&T, they said I was in the zone with "the best 3g coverage". I went to an AT&T store, and had my SIM card swapped from #3022 to a newer one, #4022. Swapping the SIM card drastically improved both 3g reception and the data speeds.
Unfortunately, I noticed that my IPhone 3g was picking up not as many bars of 3g as other Iphone 3g sitting next to me. The actual dbm numbers for 3g were also smaller. I would continue having dropped calls. I also noticed that my battery would fully recharge very fast (within 1.3 hours), and would fully discharge much faster than it was advertised. The GPS was acting weird, and the voice quality would sometimes be horrible even with 5 bars of 3g. There were more anomalies with that phone, e.g. download speed of 20-30kb with 5 bars of 3g, among other things. I would diligently take screenshots of every anomaly I saw, and store them on the phone. Restoring the phone to its factory state did not help.
After some time, I concluded there was still something wrong my IPhone, scheduled a Genius Bar appointment, and had it replaced with a brand new IPhone 3g. Having numerous screenshots of different problems minimized the explanations to a minimum.
*IPhone 3G Model MB048LL, 2.0.1 firmware*
I had a chance to compare the new model with the previous one I had - the build felt a bit different. The screen on this new model has a slightly better contrast, too (compared default factory settings).
*The new model, however, has GREAT 3g reception*. Where with the previous model I had 2-3 bars of 3g, I now have 5 bars. The dbm numbers are also somewhat improved. I had a couple of small issues with apps, etc., but I figured them out - found which apps were crashing the system, and deleted them, cleaned up the old backups and the crash diagnostic crash reports from the previous model, etc. Finally all other problems I was having with the previous model are now gone, too, except the quirkiness of the GPS, but I suspect it's the new firmware, and not much I can do about it. I have yet to see a dropped call on this new model.
However this new model identified a new problem, something that I'd suspected for some time: it appears that the problems people are having could indeed be the combination of IPhone hardware/software and AT&T network.
I noticed the data speeds vary significantly throughout the day, even when you sit at the same desk. I noticed the speed drops significantly approximately during lunch time to ~90-300kb for download, would be ok during the day (~200-350kb for download), and would be AWESOME after 10pm - ~0.9 - 1.4Mbs.
One can make a conclusion here that AT&T simply does not have enough network capacity to handle the peak data load, when many people connect on the network. It could be that IPhone's software does not manage very well under such conditions, but I'd would place more blame on AT&T in this case, considering how exceptionally well IPhone performs during other times.
I'd like to point out that although both Apple and AT&T reps were genuinely trying to be helpful, I could clearly see that not one person I talked to on both sides did not have a clear solution how to resolve the problems I was having. Basically, I had to figure out what the problem could be, and use the resources available to try to solve it - be that replacing the phone, restoring from backups, monitoring the crash logs for problematic apps, etc.
Message was edited by: rndip077
Message was edited by: rndip077
Message was edited by: rndip077I would constructively suggest that you edit your post pretty quickly if you want to avoid a highly deserved, verbal battering from every unemotional, highly rational and intelligent poster on this forum who might take offence to your demeaning attitude. I think to assume that because people who have posted on here have posted at all because they are emotional basket-cases, or in some way out of control of their emotions merely because they have aired their disappointment/disgust/anger with their sub-functioning iPhones is pretty insulting and undeserved. Whatever YOU have written here, or have experienced elsewhere, still only has the value of 1 (ONE). It is a poll of 1. It is an opinion of 1. No more valid than that, no more authority than that.
-
Terrible download speed with Infinity 2 (less than...
I was a relatively early adopter of BT infinity. When I first signup I recieved a consistent 70mbps+ down 80mbps up.
Over the last few months this has dropped to around 40mbps down and 12mbps up.
I posted here regarding the issue, contacted BT, and even Emailed the tech support guys recommended here on this very forum.
Unfortunately nothing improved, however since 40mbps down was okay for almost everything I needed to do I decided to leave it.
Now however, the situation has become dire. For the last month my download speed has been consistently less than 4mbps with my upload speed being 2-3x as fast!
The BT speedtester refuses to complete due to the test taking too long. However I have managed to get a screenshot from speedtest.net.
To make matters worse, webpages down't always seem to complete, with many requests eventually timing out.
I am at a complete loss and would like some advice on where to go from here. I have for all intents and purposes lost faith in the standard BT customer service having spent hours on the phone with them before when my speed dropped to 40mbps a few months ago.
Any advice would be very much appreciated.Hi
I also am having the exact same issue. I am on the phone now and they are telling me now that is all my line can handle.
This is disgusting, the service is disgusting, cannot get an engineer out. For over 10 months i could get 60mbps steady downloads now i can't
even stream a youtube video!!
even though i have another infinity 2 line in the downstairs living room getting 65mbps steady downloads from the same exchange. -
I have to write this as I think it's disgraceful and shoddy. Before I start though, I know the service is an "upto" one in terms of speed but this takes the biscuit.
Joined BT in May 2012 on infinity 2 and re contracted 12 months later. Upon joining, my speed estimates were 78.6 down and 17 up. When up and running my speeds were indicating 77.4/16.2 and remained solidly like that until this month.
2 weeks ago we had an outage in the area and as a result the modem was going on and off and the dreaded DLM took over. It reduced the speed to around 40/7 but slowly crept up to 52/12.
However, at the weekend I checked my speeds again and also checked my ip profile. My profile had been lowered further to 45.1/7.5 and my speed results were just slightly lower. I then decided to check my speed estimate from the BT site, Sam Knows and the BT Wholesale site. What I saw was nothing more than daylight robbery.
My speed estimates are now 46.3/8 across all sites!
I am absolutely disgusted with this and if this is all because more people are signing up in our village then the service stinks. A small drop, yes but this much, absolutely no way.Hi sps1013
I'll be happy to have a closer look and see if I can get your speed back to where it was. I am afraid that I can not reset the line, that decision is with the engineers.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
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We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
18th September.
ADSL line status Connection Information
Line state Connected
Connection time 2 days, 19:14:05
Downstream 160 Kbps
Upstream 256 Kbps
20th September.
ADSL line status Connection Information
Line state Connected
Connection time 0 days, 00:05:10
Downstream 384 Kbps
Upstream 256 Kbps
21st September
ADSL line status Connection Information
Line state Connected
Connection time 0 days, 00:47:19
Downstream 160 Kbps Upstream 256 Kbps
This Test comprises of Best Effort Test: - provides background information.
Download Speed 22 Kbps
0 Kbps 250 Kbps Max Achievable Speed
Download speedachieved during the test was - 22 Kbps For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information: Your DSL Connection Rate :160 Kbp s(DOWN-STREAM), 256 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
This is truly disgusting. I've never been so angry about a corporate company in my life.
Our phone line is DEAD. You can call it, and hear the ringing tone which says, the line is there - yet even with a brand new phone - the actual phone itself is dead, no life in it what-so-ever. Not even a dial-tone.
The internet is DISGUSTINGLY low for someone who is paying for BT Total Broadband Upto 20mb Unlimited. I'm absolutely shocked and amazed at the pitiful speed our connection is running at.
I called BT 4 days ago about the problem, from there, I was told (from what I could understand) that the internet would gradually get better over a course of 8 days, until our IP Profile has reached peak again. I was also given a phone number to speak to someone and came to the conclusion that we pay extra money a month for a BT phone, we received it this morning (Thinking the old phone was broken because of the no calling/ringing/dial-tone, etc) - I plugged it in, still not working.
I've tried to call BT today from my mobile, which cost me £8.77 - only to be bounced around 0800 numbers to do something about our line.
The first person I spoke to 4 days ago assured me in his own little way that the problem wasn't with the line, as the line checks came up generally OK - and that it was the Exchange. Yet - clearly there IS a problem with our line, since my Grandmother, who is on BT, 2 streets away from me, has a PERFECTLY connected (upto 20mb unlimited total broadband) connection of 7.8mbps, her usual rate - AND has a working telephone.
SO... not only does our entire home depend on a strong internet connection, as I myself work from home and so does my Girlfriends mother via a VPN - in which, none of us can work due to the extremely pitiful efforts from BT (Again) - but it's cost me money in calling up numbers to get an engineer to come out (STILL working on that!), and I bet we don't even get a discount off our Broadband payments - since, this problem has been like this since the 12th Sept and we're expecting it right through to the 25th/26th. EXCELLENT.
So, what can I do? I call BT and end up in India speaking to someone who doesn't know what a Line Fault is, get juggled around phone numbers and 0800 numbers to be told the same thing, and well - paying full wack for a wackjob internet connection.
Seriously.Hi RobM,
I am sorry you have had problems getting your line fixed. Certainly sounds like the line is at fault here.
Could you drop me in an email please to the address in my profile with your BT account and telephone number along with a link back to this thread and and I'll get this sorted out for you.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Inexplicable high usage/slow speeds
We move from SKY to BT on January 2011, with the idea of pay less, unfortunately..pass to a big nightmare and the big scam never seen.
the service apparently starting on 18th January, we have option 2, 40GB . we really not use p2p or another downloads. however sometimes, like see Iplayer , hearing music with we7. and you tube videos.
also we work with 2 e-mails imap. all day.
The speed never work fine, just in the mornings, during afternoon and evening the speed and my e-mails get frozeen, and is nothing can do, we call to tecnical support during all week, and the problem continue.
today 28th there is not a solution, and request cancel this account.
But the history not finish yet, on 25th January arrive a e-mail from BT what say my usage is of 32GB ...
32GB in 1 week ? we call to tecnical support and they say we use this, they ask to us for malware, that not exsist because we use Imac. and the pc wear malawarebite, and is free of infections.
our weriless is disable, because all house is connect by wire ethernet. the big suprise BT cannot proof or show me how I use this 32 GB in 7 days.
from the next days, we check our line all day, and not use anything in our BT internet, except e-mails, a big suprise next day our usage rise to 39.2GB near limit, and they recommend upgrade to unlimited, that mean £ 10 more in the bill. ... there is absoluty disgusting and never never again choose BT ...
WARNING.. ABOUT THIS COMPANY.... IS ABSOLUTE SCAM AND ROBBERY.I talk with Dominic, from care manager, him agree, BT NO support IMAP e-mail, and another services like streaming. like, we7, iplayer, you tube, in off peak times.
also him told to us, in peak of times of the day, some services, including P2P working very low, because BT throttling the lines, DLM , data line management.
If I know in your fair usage police say: i cannot use imap e-mail, cannot use WE7 cannot use many services ... really no take this very **bleep** service.
I assume the infrastructure of BT is very old ... because cannot coppe connection in peak of times...
to finish, IMAP no work 24/7 recently make a remote connection with a Indian man help desk to try get solution..
still nothing happen. -
In an effort to better my DVD burn times, I upgraded to a new internal DVD 8x/Dual Layer drive.
After installation, I burned a DVD of previously recorded material that I had also burned on the old drive.
Much to my disgust, the new 8x drive using the same 8x rated media burned at the same old 2x speed!
I burn with Toast 7. Out of curiosity I clicked on RECORDER>DISK INFO and found out the following about my blank DVDs (HP dvd-r 8x):
Write Speeds 1X, 2X
Then there a manufacture ID with a MORE button that takes you to a web site that tells you all about the reliability of the media and even comments from users.
The surprising thing for me was that even though the disk is labeled 8X, Toast rated it for much lower speeds. And it only burned at 2X
Then I found another site with some good DVD media info at:
http://www.digitalfaq.com/media/dvdmedia.htm
So I guess before I shout too loud that my iMac's burn speeds are slow, i need to look for better recording media.Not all media is created equally. Drives include in their firmware a list of write strategies for various brands of media. If the drive doesn't have a write strategy for the particular media that you are using it will make an attempt to burn the disc, usually at a slower speed (you would rather it worked but be slow, than be fast and fail). In some rare cases you will get a power calibration error, where the drive just couldn't figure out what to do with your media.
Toast isn't doing the speed limiting, the drive is telling Toast what it can burn the disc at.
I would stick with purchasing name brand DVD, Iike Verbatim, most drives include their media in their wrtie strategy lists. -
Where do i start......
I signed upto bt calling plan and broadband option 2 on 28 feb 2011, my phoneline was a 12 month contract and my broadband was for 18 months.
Ref number ( 1309184376 )
Everything seamed to be going ok until one day october 2011 i called BT to ask them to remove a calls addon ( anytime calls ) so i could go back to just free evening and weekend calls.
I spoke to a lady who told me the addon would be removed by my next bill, she seamed to be very clear on that, call ended as i was told everything was in order.
Two days letter i have no internet, i call bt to say that i have no internet.. BT advisor asks me for my account number, i give them it, Bt then tells me "im sorry but you do not have a broadband account only a phoneline with us"
I try to explain to bt that i do have bb with you and i had it until 2 days ago... bt lady looks into it im on hold for 5 mins,
Bt lady comes back to me to say "yes i can see you requested to have your broadband cancelled a couple of days ago" i said ihave not requested this...
BT lady says "yes you have, and we have terminated it, and you have been billed over £140 in charges"
Totally shocked and feeling dizzy abit by all this... i ask to speak to someone in charge...
I get to speak with someone in complaints, who tells me that BT have made a mistake and bascily cut me off and deleted my broadband account.
Im told that the only way to get back online is for BT to open a new account for Broadband which will take 7 days. I told BT that i dont want to sign up for another new contract and BT complaints told me that the new account would work off my old contract date 28 feb 2011, i was that would not be changed or affected.
I said ok to this, i also asked for ref to this call which i was told i didnt need as all this info would be noted on my account.
Bt told me that the charges they took from me would be given back, but i had to wait another 7 days for this to happen.
I got my money back but, but then problems seam to get worse.
Once i got re-connected i my internet 3 days after went offline, i contacted bt again i explained what had happened last time i spoke and bt told me there was no info or notes on my account regarding me being cut off, i was told my contract started on nov 2011 foe 18 months...
Totally gob smacked i said to bt that i had spoken to complaints department about this and they dealt with it all, BT advisor told me there was nothing on my account to show any old disconnections or closed accounts.
If it were not for me saving my paper work via royal mail then i would not have had much proof.
After telling BT that i had all origanal docs to back me up, bt got back intouch to say sorry we made a mistake.
My net was back online and i was told these errors would not happen again as my account had been noted yet again about mistakes made to it.
1 month after all this, my net has died again, i contact bt to see why, BT said ( the heavy rain has affected your router, and therefore your connection is off and on till better weather comes ). I said how can rain affect my router inside my house?
Im told bad weather is to blame and that my homehub3 wont work when there is heavy rain.
Ive never heard anything so stupid in my life......
I asked how can rain affect a wired router indoors ?
Im told its the weather and it will be fixed soon, im asked to reboot my router then turn it off for 2 hours then put it back on.
3 hours past and i turned router on all was working, but it was still heavy rain outside,,, how odd? when i was told the rain makes it stop working.
2 months on my net again is offline i ring BT to ask again whats wrong now and im told this time that my connections fine and to reboot my router. I told BT that im fedup with the service here and that when my contract runs out in Aug 2012 i will not be renewing. But the BT lady said to me your contract runs longer than that and if u leave in aug you will get charged.. again getting angry and stressed over constantly being told my contracts changed i ask to speak to someone again in complaints.
Im put through to someone who... it goes like this .. " What" i say hello who is this, and someone says "WHAT" i ask are you complaints? and they say "yes, whats wrong" i said areu not going to ask me my name or account number?
And the guy says "no" then hangs up on me.
I ring back to complaints and suprise suprise no one knows about the call i just made, no one has any info about what just happened?
The lady im through to this time asks me my name and account number then my issues, i go over it all again what happened to my account and that i was told it would be all fixed. At this point im fedup with having to explain myself over and over and over again.
Bt look into my account and say they have noted that my contract ends in aug 2012 and that iwont get any charges. I ask again to make sure and im told in a rude manner like there angry at me " it is all done now is that all" i say yes im about to say thanks and the lady says goodbye, i just say ok bye and leave it at that.
in july 2012 i contact bt to tell them im leaving in aug and i request that i have my MAC code so i can move to (plusnet) im told thats fine and that i must ring back in 2-3 weeks for the MAC code.
I ring back in 3 weeks for the code and im giving it, BT say they are sorry im leaving, I give the MAC code to plusnet 2 weeks after i move to plusnet with broadband and phone.
My account on BT shows as phoneline contract moved/ended. But my broadband shows as active even when plusnet are using my mac code and im using their internet.
I contact BT to ask why my BB is still in use, and im told my broadband has another 8 months or so left, totally disgusted and shocked i again have to explain about my account being deleted by mistake and what bt told.. and that bt had told me many times it was all being sorted and i had not to worry, but ive worried every month since the whole mess started.
Im passed around to different people then im told by someone in complaints that im correct about everything ive said about my account. But im told bt BT that plusnet did not let BT know they had my MAC code?
Im told by Bt to contact plusnet and tell them this issue, i contacted plusnet who told me that they did contact BT and that by using the MAC code also proves ive switched over too.
BT tell me that because ive not told them i was moving " which i did " I still have a contract for broadband, bearing in mind it was supposed to me logged on my account that my contract ended for my bt services in Aug 2012. Also on my account it was stated that i would be able to leave without any charges... as i was going off my orignal contract date.
Bt said they would post me paper work of a final bill and that there would be no cancellation charges and everything was in order.
This was a few week ago, today i get mail to say i have a final bill of £11 to settle, i login to my bt account and pay it, then my broadband account says next bill is after next month ????
I contacted BT today to say how can i have another bill, i was told i leave this month, im told over the phone by complaints that they are sorry.
Im told " We have a manger looking into it now and that your account should have been cancelled and that its not correct for it to be still active " Im told again that i will get paperwork in a couple of days to say that it closed and that any extra bills ive paid for will be given back to me from july 2012.
But how is it that all these mistakes have carried on happening ???
Im sick to death of contacting BT support/complaints and being told its all being looked into then months down the line, no one knows whats going on..........
Im disgusted with the way ive been treated at BT.
As it stands ive asked to speak to the people above complaints department and im awaiting a call within 48 hours, i want to push this complaint right to the top after i said that this has caused me nothing but stress and a feeling of sickness. Im told today on the phone that BT do not compensate for all the stress they have caused me.
What are my rights here ?
BT admited to deleting my account, but i feel tried to cover it up! And sign me upto a new account for longer period....
As it stands now im waiting 24 hours for bt to remove by broadband account... then thats me done. But ive heard this all before... ive saved the chat log i had with the complaints department today, which also had a ref to it.
And how is it that BT told me my phoneline only supports 8 meg, when with BT i only ever got between 6-7 meg speeds, but ive been with my new isp a few weeks now (plusnet) and for the first 10 days i was getting 10 meg speeds, after the 10 day cooling period i get 9 meg speeds.
But BT always told me my line could ONLY support 8??????????
I feel disugested and cheated and sick about the way BT have handled my accounts and the way they have spoken to me over the phone. I wish i had never ever signed upto BT.
So what happens now then ? do you just sweep me under the carpet with any other customers who have had same issues?
Will BT actully do anything about this? Will BT learn from this? Will BT send me a letter via post explaing what went wrong and that they are sorry ???Hi ukste,
I am really sorry that you have had so many problems with BT. Your post makes for some grim reading and I a terribly sorry that your straight forward requests went so badly wrong.
I'll be happy to have a look over things as they as stand at the moment and ensure that the closure of your account and cessation of billing occur without problems. The Mod team can act as a single point of contact for you which will save a lot of confusion and give you a direct route back to the same case handler.
Once you are satisfied that everything has been taken care of we can review your account and find out what went wrong and why and then pass are findings to the individuals involved along with their managers to stop this sort of thing happening again.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
I want to voice my disgust with the whole of this BT service.
Having renewed my contract with BT in April/May 2013 I had no end of issues with my service. The line was intermittently crackly and my broadband kept dropping out and hardly ever went over 0.02mb. I was constantly ringing BT and kept going through the routine of line tests, removing the front socket, etc etc which after a few months became quite labourious until one day they informed me it was my phone that was causing the crackle and so the reduced speed. I unplugged my phone and within days the intermittent broadband came back.
I rang BT who said it was something to do with the exchange and I had to wait days for the service to be fixed....as you can guess this didnt fix my problems so BT said then it was my ASDL filters and sent me new ones (actually they forgot to send them and so I had to call BT again to chase). Having got the ASDL filters- guess what it still didnt fix my issues!!
I asked for a new hub to which I was told I couldnt have a new hub as I was managing to get on line (although intermittently) and I would have to have an engineer out. I was reluctant to have one out as I knew I would end up in the situation I am in now....
Eventually I agreed to have an engineer out as I couldnt put up with the crackle or the lack of internet...it was now November.
Engineer came and guess what....no fault found!!! And the line was amazingly crackle free....Typical. The engineer said he couldnt understand why I had such poor broadband speed as my line was clear and suggested I get a new hub.
So another phone call to BT to demand a new hub. I got the hub and have had brilliant download speed of 16.89 ever since and still no crackling on the line. Terrific, problem sorted!
I called BT and asked for some compensation which they gave me...only £25 but better than a kick in the teeth so I accepted this payment.
All great until today 20/01/14 2 months after the engineer came to my address where I see BT have charged and taken the engineer fee from my bank.
FUMING!!!!!!!! Rang BT and as usual, hour long waits and lengthy calls and being passed from one person to another to be told that I had to pay as the engineer had wrote that the problem was my 'extension wire'. WHAT EXTENSION WIRE?????????? I dont have one!!!!!
I am disgusted with this. I asked for a hub before the engineer came and BT wouldnt give me one. Then after the engineer has been they give me one and charge me for the engineers visit. This couldve all been avoided and I would be £129 better off. I feel like its all one big scam. Big company like BT and they are robbing g**ts....if they didnt spend so much money on BT Sports they wouldnt have to rip us consumers off!!
I am now about to file a complaint to BT Openreach about this engineer. And I will be leaving BT as soon as this poxy contract comes to an end.
Id be interested in hearing if anyone else has recently experienced similar instances.
Off now for another lengthy call to BT to start my complaint!Hi disgruntledcustomer,
I'm sorry about the problems you've had with your broadband and we'll be happy to look into why the engineer has raised the charge. Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
I have 2 ea. 2gb DDR3 PC-8500 1066Mhz memory modules installed in my T400. If I check the modules under Everest Ultimate 460 they read DDR2 running at 667 Mhz. If I use CPU-Z they also read DDR2 but don't show a speed. Has anyone else been able to check the speed of their modules and what program did you use? I don't see anything in the bios to cause the memory to run slower than rated. Do you think they are really running at 1066 MHz or do I have some type of compatibility problem. I get the same reading if I pull one of the modules out and check them one at a time.
Short answer, yes, the DDR3 memory bus in your T400/T500 should show at 533mhz(+/- 1mhz)
CPU-Z 1.51 will properly show as DDR3, previous versions may have incorrectly shown as DDR2
Here are your answers explianed in detail:
http://en.wikipedia.org/wiki/DDR3_SDRAM
T500 - P8600 2.4Ghz Core 2 Duo, Modded - 4GB Patriot DDR3 and 320GB Caviar Black 7200rpm drive with Ati HD3650 and Catalyst 9.6 modded drivers - Vista Business 32bit stripped down to bare bones with VM's from Ubuntu to Win7RC1 64-bit. -
New FiOS GigE Wireless 'N' Router has slowed our wireless speed to a crawl...need help!
This past Tuesday I installed the new N router. Also, we upgraded to FiOS Quantum 75/35 (previously 15/5). That was activated the following day. I can't complain about the internet speed to our pc since it's wired. Speed tests showed we were getting what was advertised. :-)
For the wifi, I can't figured out for the life of me what's causing our devices (e.g., our Nexus 7 tablets) to have a link speeds of 65Mbps one minute and then drop down to 5 or even 1. The same situation was happening with my HTC Incredible II phone, but I think that connection was tapping out at 54Mbps. The bottom would just drop out of the signal for some reason. Other times we couldn't even connect back in. The devices would say they're not in range even when they were in front of the router. Not sure if I fubarred the router install or what? I just swapped out the current Fios router for this new one. Pretty straightforward. At first, I logged into the router software with the defaults, but then I changed the the username, pswd, SSID, etc. to match what I used previously. I thought it was working fine the night of the install but not so much after Fios got bumped up in speed the following day. Maybe just a co-inky-dink?
I know you never get the same speeds compared to a wired pc but this seems worse (wifi-wise) than before the new router came along. I've read that the 'N' routers can be finicky to set-up to run properly. Maybe a setting or two is off?
I don't know if the fact that my son's netbook's wifi card is only b/g compatible would slow our network down? At this point I'm grasping at straws! I talked with tech support last night for 40 mins to no avail. I got the usual story about wireless devices running slower than wired ones, that these smaller devices aren't capable to maintaining higher speeds (which I'm not sure I agree with 100%), the more active devices you have slows down your network, etc, etc. I get all that. But something is going on or actually, it's not. LOL!
Why I don't agree with the above statement I mentioned is because I have my tablet at work now and the wifi speed is 54Mbps and it's constant. So it seems to have no problems with this speed, unlike what I was told over the phone.
Let me know if I can provide any further technical details that'll make it easier to help diagnose our wifi issues.
Thanks for listening to me whine ,
-billThanks for the help, Hubrisnxs.
Here's an update since I got home:
Nexus7 (N7) took a min or so to connect to wifi when I got home. When it did, speed said 65Mbps. So I ran speedtest.net and got 27/20. Shortly after that I tried again but it was hesitating. I checked the speed and it was down to 5Mbps. Brought it upstairs to router and pc, and eventually it was back to 65. Ran speed test a few more times with similar results. I did notice that the connection would intermittently come and go. Not sure why. Looking at the wifi section on my N7, it says our network is out of range and the N7 is 2' from the router. Every now and then my network will go to the top of the list and it'll say it's obtaining ip address, then secured with wpa/wpa2 psk and it's locked in. So I hit the connect button and it's out of range again. Of course, while I was typing it decided to connect after 10-15 mins of trying/nothing. Says, signal strength excellent, 52 Mbps. Spoke too soon. It's off again. Crap! Back on again but speed was 19, now 5.
I did check router settings and this is what I have:
Performance mode ('n')
WPA2 AES
Channel 1
nonbroadcasting SSID
Maybe I'll try channel 11 next.....
Just for the heck of it, here is the results from verizon speed test on our pc (wired of course):
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [261360]
running 10s outbound test (client to server) . . . . . 34.66Mb/s
running 10s inbound test (server to client) . . . . . . 84.24Mb/s
------ Client System Details ------
OS data: Name = Windows XP, Architecture = x86, Version = 5.1
Java data: Vendor = Sun Microsystems Inc., Version = 1.6.0_37
------ Web100 Detailed Analysis ------
Client Receive Window detected at 1045440 bytes.
622 Mbps OC-12 link found.
Link set to Half Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.
Web100 reports the Round trip time = 41.51 msec; the Packet size = 1452 Bytes; and
There were 72 packets retransmitted, 2254 duplicate acks received, and 2281 SACK blocks received
The connection was idle 0 seconds (0%) of the time
This connection is sender limited 91.83% of the time.
This connection is network limited 8.17% of the time.
Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: OFF
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [] but Client says []
-bill -
New VMS/IPC boxes - speed and pricing
For the most part, I've been a very happy FiOS customer. The internet side has gone out exactly once in the year I've had the service, and it was restored within an hour. TV has dropped out twice, both times very late at night (I assume for head-end maintenance). Reliability is better than every other ISP I've ever had, combined.
That said..
I wanted to snag another STB for the house - found out the local stores had all been closed (I can understand why from the financial aspect, but it was still a shock pulling up to my old store to pick up another STB.. and finding a "for lease" sign, when I'd been by there 2 months prior), so I looked at options online. The new VMS + IPC boxes looked promising, especially since they added the ability for the entire house to pause, rewind, schedule recordings, etc, from any TV - instead of only the DVR being able to do that (though the old boxes could stream recordings from the DVR).
My chief complaint so far - while the VMS box itself is responsive, the IPC boxes are painfully slow to respond to anything. Picture quality is fantastic, but using them feels, to put it in nerd terms, like using a Pentium 90 with Windows XP and 128MB RAM. They take 5+ to respond to anything more than a channel change (and even that takes up to 3 seconds), and frequently "lose" remote key presses if you try to, say, hit guide, hit page down, then try to arrow down to the channel that you know is on the next page. It literally feels like a throwback to the earliest digital set top boxes from Comcast/Time Warner - the first ones with built-in TV listings in the mid 1990s. The speed is right on par with them; the only thing faster right now is they don't shut down for 30 minutes a day to update the TV listings.
I've gone through the built-in diagnostics on the boxes to verify signal levels - they're decent (not perfect, but this is a 20 year old house with mostly original coax), but we have no pixelation or picture drop-out, so I would think they could carry the basic stuff between the IPC boxes and VMS pretty easily. The router certainly has no problem handling the 75/35 on the same coax (speedtest shows 85-90 down, 35-40 up, with a ~5ms ping, no matter which cable outlet it's plugged into)..
My other complaint - why did Verizon move to "rooms" for pricing? I thought I was getting a DVR plus 3 STBs (since I ordered 3 STBs and asked for a DVR), instead of a VMS + 2 STBs - and I'm paying much more than I did for the old DVR + 2 STBs.
With the griping out of the way - is there a reasonable chance that firmware updates will help with the speed of the IPC boxes? Or is there a chance it's a cabling issue? (I have no problem pulling new coax or cat5e, and I can provide signal levels if that'll help) If not, is there any chance of getting the old QIP7232 DVR + QIP7100 box back (and adding another 7100), and switching back to what I was paying before? I know they're a bit antiquated (especially the 7100s), but they were much more responsive, and didn't make me want to throw the STBs through the window. It just seems really rediculous that I'm paying such a large premium (plus the "upgrade fee") for equipment that, in terms of the user experience, is much worse.
Again.. been a happy customer for a long time, but the new terminals are super painful to use.
Thanks.If this is the case. I think I will wait till the bugs are worked out
Question what were you paying before and after for the boxes. So what was the old DVR + 2 STB's and the new DVR plus 2 stb's
Trying to get an idea of what you meant by way more. Most people said same pricing and a small $20 or so upgrade fee
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