Re: Lawsuit against Comcast for fraud & breach of contract

Question

Does anybody know of a lawsuit against Xfinity or Comcast for breach of contract. Here is a list of my complaints I sent to Comcast:. 1.  Your agent who installed my Internet and telephone stole a diamondand sapphire ring that was once appraised at $8,500.  I can't prove it,but he's the only one who has been in my house since I last wore it.  2.  My voice mail worked at first, but I started getting messagesaying "Sorry, we cannot open this web page." I wish I had printed out all the chats I had with your service department because I spent at least 24 hours total: chattingwith several persons over a period of two weeks or so. None of them could fix this problem. 3.  Not only did I lose my voice mail, I lost missed calls, answered calls, and the ability to block calls. 4.  At first I could get messages from my telephone.  Now I can't. 5.  Apparently, your security is nil, since someunknown changed my password. I live alone so theydidn't do it from here. What else are you allowing unknownsto do to my account? 6.  Because I have to hold half an hour to reachyour service department, it tells me you have plentyof service problems.  7.  You disconnected my speaker phone.  8.  Maybe I should have listed this first because it isof upmost importance.  Comcast will not let myanswering machine answer my calls.  I am old and crippledand cannot get to it before it answers.  At times it doesn'teven allow the phone time to ring.  9.  Over the last two days I have spent a total of almost14 hours on chats and phone calls to Comcast aboutmy problems. I chatted until my chat quit working. Now I have to rely on the telephone. 10 I have to go through all my problems beforethey say I need a level 2 technician.  I get disconnectedand have to call back, go through all their menus and get level 1again who says they can help me.   When they finishedhelping me, my Internet Explorer wasn't working with all myfavorites.  I use AOL free e-mail, which quit working. 11.  I get popups all the time, although my popup blocker is on.   There are other problems that I can't recall at the moment.      To sum it up, nothing I bought works. Since Comcast cannot, or will not, live up to their endof the contract.  I do not feel obligated to live up to mine. I tried calling your legal department and they wanted it inwriting so here it is.  Send it to them.   I am stopping my automatic billing.  Just for the record, I am printing this in case my saved mail disappears.  When I changed to Comcast/Xfinity, people warned me I would have problems. I can see from your many complaints that they were right.  I should have listened. Sylvia   

Answer 1

1) File a police report about your ring, make a damage claim to Comcast and make a claim on your home owner's insurance if you can. 
2) Back in March of 2013, the US. Supreme court essentially killed class action suits against companies like Comcast. (Comcast Corp. v. Behrend )
3) You can sue Comcast if you like, but be aware of the Binding Arbitration clause in the Residential User Agreement (See #13). If you didn't op-out in the first 30 days, you agreed to not sue Comcast to settle disagreements. 
4) You can elect to resolve your dispute through arbitration. You may open a case with the American Arbitration Association - Case Filing Services, 1101 Laurel Oak Road, SUite 100, Voorhees, NJ 08043, 877-495-4185
5) You might consider a complaint with your franchising authority. A franchising authority is the local municipal, county or other government organization that regulates certain aspects of the cable television industry at the state or local level. The name of the franchising authority may be on the front or back of your cable bill. If this information is not on your bill, contact Comcast or your local town or city hall.
6) You really don't want to deal with Comcast's legal team, you want to deal with Corporate Customer Service. Customer Service is there to help you, the legal team is there to protect Comcast.