Re: Migration to BTMail

The migration process seems to be going on for ever.
Moderators on here suggested most would be completed June/July.
I had notice of intended move in May - neither of my mail addresses have yet been moved!
BT seems to have lost its impetus in this field and too preoccupied in the likes of BT Sport - supposedly free but obviously subsidised by those with BT Broadband who have no interest in sport!

Likewise it's many months since I was e-mailed by BT but still no migration!! Or is there? In the last 2 days I seem to have grown 4 or 5 more folders that I didn't put there (I use Thunderbird) - they are : Bulk Mail; Deleted (I alredy had a deleted folder - now I have 2), Draft, Junk E-Mail ( now have 2 junk folders), Read and one strangely called Y! Conversations - just what are they (Y! Conversations I mean)?
Not only that but when I send an email now I get the dreaded "Incorrect Password" (or something like it) error message but the e-mail is sent (it appears in my sent folder and I have checked with recipients) and (now this is really strange) it also appears in my Drafts folder!!! Top that!!
I do get the feeling that not all is well with BT emails (or OpenWave/Critical Path). BTW According to checks I'm formally still with BTYahoo - and if I open webmail then I can also send and receive without problem on that - and yes, the header does say BT Yahoo. You couldn't make it up could you?
Mistakes and embarrasing goofs in e-mails are only discovered when you've sent them!

Similar Messages

  • No emails since migration to BTMail

    As the title says, no email since 22/7/14, also cannot log onto BTMail from the webpage on MYBT. All my subaccounts are also affected.  Been on the phone serveral times, Level 2 support say problem their end, level 3 support to call me. That was over 48hrs ago. Just rang them again and , yes you guessed it, 'we will call you in 48hrs'. Now I cannot even log onto myBT. Pulling my hair out. What to do next..
    Solved!
    Go to Solution.

    YESSSSS, or should I say Yahoooooo.  Been migrated back to BT Yahoo, now works ok from outlook , although I did have to change the password on the main account. 13 days off, got 549 emails this morning. please don't put me back on BTMail...

  • Will there be any problems migrating to BTMail if ...

    My first email address was [email protected] Then when BT Wholesale had their internal war with BT retail and wnet for residential customers direct, they rang me to switch to them at a significant saving. I did and they gave me my [email protected] address.
    All incoming mail to both addresses appear in my Inbox and I have only three little niggle up to now:
    (1|) if I send an email as 'internet.com' the recipient receives it as 'openworld.com'. New recipients then usually email me to check.
    (2) With some of my commercial contacts (e.g. retailers from whom I have chosen to receive email updates) I get their emails twice.
    (3) Very occasionally emails to me at one address get to me a few minutes of emails to the other address - as I mentioned in another thread of mine.
    Why I'm now posting this now is to establish whether or not BT will migrate both accounts - neither are sub-accounts imho.
    It is important because I have around 90 sites stored in my Norton Identity Safe/Vault and many use my email address as my ID - if they're all changed from @internet to @openworld, then I'll have to change my email address on those sites.
    I have three BT log-ins: Main, MyBT and BTYahoo mail. The Vault will not accept two with the same ID so my mail log-in is @openworld and my MyBT uses @internet.com
    This is rather rambling as I've tried to include all the facts but has anyone any idea if I'll lose one of my "@" addresses?
    PS I can't be the only BT customer in this particular position, can I?

    If the xxx is the same in both cases, you only have one actual email address. @btopenworld and @btinternet are completely interchangeable. What you call it is up to you.

  • New BtMail migration

    Hi.
    Is thier any new updates on when BtYahoo mail customers are being migrated to BtMail ? if new Bt customers are already using this system then why are BtYahoo Customers who have been with Bt longer being treated like idiots ??? Yahoo mail is becoming unworkable, there are faults everyday with it, mail not being delivered, who knows how many emails not being recieved, if the new system is already there then get us moved over and stop treating us like cash cows and more like valuable customers !!!

    licquorice wrote:
    Stand by for a deluge of posts on here tomorrow!!!
    Agreed, they have totally rushed this migration.
    On a serious note, given how long this has taken, there's no excuse for problems.
    Oliver.

  • Has anyone got Push mail to work after migration t...

    Has anybody sucessfully got Push mail working after migration from BT Yahoo mail to the new BT Mail server?
    I'm still on the old BT Yahoo mail server and Push mail works fine on my iPhone
    But people have told me that once migrated to the new BT Mail server, Push mail isn't available
    BT tell me that it is, but there's a couple postings on the web saying Push mail won't work
    So, my question is, is there somebody out there who who has been migrated to the new BT Mail server and who can confirm they can still get their @btinternet.com address post-migration to work as Push mail on their iPhone or ipad devices?

    There is no push mail on BTMail. Once you have been migrated to BTMail you will need to have your devices fetch emails. There is apparently no plans to change this.

  • Can't access Emails

    For the past week or so i have no access to my email address (@btinternet.com) I am in afgahnistan at the momemnt so got no access to calling the premium mail helpline. 
    I have tried the live assistance chat, but they just seem unable to solve my problem. when i try to login i get this but no button to press to get passed this. It's now causing a real drain as i use the email to email family back home.
    You're logged in to BT Yahoo
    Make sure your BT Yahoo email is secure 
    We've detected some unusual activity on your email account, and we think it may be compromised. As a precautionary measure, please follow the steps below to ensure your account is secure.
    Step 1
    Download anti-virus software
    The first step is to download up-to-date anti-virus software and complete a full system scan on each of your devices.
    Even if you already have anti-virus software, in some instances it can fail to detect certain viruses, so its best to double check by downloading another anti-virus software. You can get further advice on our website at bt.com/secure
    If you're a BT Broadband customer, you can log in to My BT to download BT NetProtect Plus. If not, we recommend downloading one of these free anti-virus software packages: McAfee Stinger, Microsoft Security Essentials or Sophos Antivirus for Mac.
    Step 2
    Change your BT Yahoo password
    Once you are sure that all your devices are virus-free, you need to change your BT Yahoo password. Make sure you choose a strong password that you haven't used before. You can get advice on choosing a strong password.
    Step 3
    Log in to BT Yahoo with your new password
    You're now ready to log in to BT Yahoo using your new password.
    Step 4
    Update your password on your email client and/or devices
    If you use an email client such as Microsoft Outlook or Mac Mail, you will need to update your password. You'll also need to update your password on any mobile or tablet devices which you use to check your BT Yahoo Mail.
    Get help with updating your password at www.bt.com/emailsetup
    Solved!
    Go to Solution.

    If you are still with BTYahoo, as against having been migrated to BTMail, there has been problems with the Yahoo email service which may be causing your problems.
    Try these links to change your password. If they don't work for you post back and a moderator may be able to become involved.
    https://www.bt.com/managepassword/merged_consumer_journey/forgottenpasswordnavPC.do?decorator=merged...
    or
    http://register.btinternet.com/cgi-bin/load_page?page=/selfhelp/pwdRst_username.html
    It might be worth setting up a gmail email account as an alternative/backup to your BT account. You can then set it up to forward any emails to to your BT email account and vice versa, when you finally get access to it and at least then if one or other of them went down you would still get your emails.

  • Sent items option missing in settings

    Hi,
    I'm trying to help out a friend who has been having problems with their BT Yahoo email account that was compromise a few months back.
    They have gone through the suggested steps (http://bt.custhelp.com/app/answers/detail/a_id/394​11/) to ensure the account it now secure, but are finding that sent items are not being saved.
    In the account settings, there is supposed to be a tickbox "Save a copy of the message in the Sent folder" but this is missing.
    Is there any other way of activating the saving of Sent Items, or is this some sort of bug/security measure.
    Many thanks.
    Solved!
    Go to Solution.

    I presume you are talking about webmail. If your friend has not been migrated and is still on the old BTYahoo mail, click on the cog icon in the top right hand corner and select 'Mail options'. Tick the box 'Save a copy of the message in the sent folder'. If they have been migrated to BTMail, I don't think the option exists, it automatically keeps a copy in the sent folder.

  • Lost calender and contacts in Outlook

    I followed the instructions to the letter to migrate to BTmail from Bt Yahoo mail and although my inbox and sent emails in Outlook eventually re-appeared my Outlook contacts and calender have vanished. I work for myself and had 3 months worth of future appointments in my outlook calender (which didn't sync with my Yahoo web mail) and it has been a nightmare filling it back up. Where have my contacts and calender enties from Outlook gone? There was no warning whatsoever that this could happen. Spoke to our Indian freinds and raised an official complaint and all they said was speak to Microsoft. I had to pay £95 for Microsoft support and they couldn't fix it saying it was an issue with BT. Outrageous!

    CJFranks wrote:
    I followed the instructions to the letter to migrate to BTmail from Bt Yahoo mail and although my inbox and sent emails in Outlook eventually re-appeared my Outlook contacts and calender have vanished. I work for myself and had 3 months worth of future appointments in my outlook calender (which didn't sync with my Yahoo web mail) and it has been a nightmare filling it back up. Where have my contacts and calender enties from Outlook gone? There was no warning whatsoever that this could happen. Spoke to our Indian freinds and raised an official complaint and all they said was speak to Microsoft. I had to pay £95 for Microsoft support and they couldn't fix it saying it was an issue with BT. Outrageous!
    You haven't said which version of Outlook you are using, so just take this a a guide:-
    You may find your calendar entries stored in one of Outlook's .pst files. Check the dates against the files.
    It can be a bit of a nightmare at first, but if you take a careful approach, you should at least be able to view them.
    Firstly, just open an Outlook.pst file into Outlook.
    If your calendar entries are displayed, choose file>export to a .pst file.
    Then import your calendar into the lastest Outllook i.e. the current entries after your mail changeover. Take a similar approach for contacts.
    Good luck.

  • Adding an extra bt email addy

    In the instructions it says
    primary account hholder to log into my bt
    Click on extras at the bottom
    click on BT Mail
    Email addresses are listed then click on  ''create new email ''
    When I click on BT  Mail it only lists the primary email addy  and not the other two email addys  which were added  and theres no ''create new email button''
    Under the primary email addy I have another heading which says
    Add bt email to your BT ID is that where I create a new email address or is that where I should add the other 2 email sub accounts to my BT ID
    Thanks

    Are you a new BT customer or has your BTYahoo account been migrated to BTMail?
    If you are still on BTYahoo you may not see the options to create new mail etc.
    If you are on BTMail, when you log onto MyBT and go to Manage BTMail, you should see all the primary email address and any sub-accounts that have been created from that address. You can create 11 email addresses. There should be a button to create new email addresses.
    If there is no button and the other addresses are not showing you may have a problem.
    You can either create a MyBT for each of the sub accounts or you can link them to your MyBT. If you give them their own MyBT you will be able to manage and access them from there and you will not be able to access them from yor primary email address.
    If you link them to your MyBT you can manage and acces them from there and they will show in your primary email account email address drop down box.   
    See links for more info
    http://bt.custhelp.com/app/answers/detail/a_id/48771/c/346,6769,7012
    http://bt.custhelp.com/app/hub/c/346,6588,6593#h=ImNhdD0zNDZfNjU4OF82NTkxfGNvbD0zIg..

  • Apple devices no longer link to BT webmail

    I use seveal Apple devices to send and receive e-mail. Two weeks ago I was migrated to BTMail. (See earlier posting) Result - chaos! Long telephone calls to Apple and BT checked all setings as OK but eventually nothing worked properly. Three days later all e-mail services working fine!! Residual problem with Apple i-Cal. This lasted five days. Returning fron two days away - NOTHING WORKED. No settings had been altered and web mail still OK. All Apple devices are unable to connect to BT mail servers despite having all settings correct. More telephone calls. Result - Problem not solved after one hour (including waiting for connection) so now "escalated".
    I'd be grateful for any ideas for a solution while I wait for a reply. Meantime I'm investigating Plusnet.

    Hi Guys,
    I've done a factory reset on the huband it doesn't seemed to have changed anything. My iPhone 5 still can't connect to it, I can't use the shortcut for the Seagate drive and the Hub no longer apppears as part of our home network when I look it up on my PC.
    Below is a screen shot of the Hub Manager. Matt-PC is my laptop which is connected to the Hub via Wi-Fi. There are currently three Ethernet Cables plugged into the back of the Hub - the Seagate Drive, the TV and a BT Vision box.
    Any other ideas?

  • Is this a Authentic BT Email address? (Helpdesk Do...

    Hi All,
    On a weekly basis I get the standard BT Advertisement email, Whats coming on BT Sport, whats on BT TV, information about BT products.
    At the start some of these went into my Spam folder, now they all come into my inbox, but some (not all) have the Words [SPAM] added into the subject line.
    I've been onto the helpdesk, who as always can't quite grasp what i'm trying to ask.
    All the emails are coming from the following address [email protected]
    I must point out that at no point are my details asked for and the links are all authentic (I tested on a Blank test machine)
    I've had this issue logged with the Helpdesk since November of last year and i've got all sorts of replies - it's you -  it's us -
    I've sent dozens of screenshots of my inbox , i've had Go to assist sessions galore, each time they are no closer to answering the question -
    1. is this email address genuine
    2. If it is (and I believe it is!) Why is it adding the words spam to the subject lines on some occasions.
    I've also sent them Message Source text from the emails and have pointed out a possible reason, but as always with the helpdesk (in my experience), they ignore any assistance the customer tries to give.
    They are due to call tonight again - " A BT Mail expert" as the other two "Experts"  - one a yahoo mail one (I thought BT seperated from Yahoo??!!) didn't have a clue what i was trying to get at despite my demonstratins on the  Go to assist sessions.
    So, Mods or other posters, can you tell me is the address above a real BT one?
    Any Help, is greatly appreciated.
    Mac.

    1. Not everybody has been migrated to BTMail, some (myself included) are still on BTYahoo mail.
    2. There is a configurable option in webmail for POPusers to download all mail included suspected spam but have the word 'SPAM' appended to enable client filtering.
    3. BT's spam filters don't know their a*** from their elbow.

  • Email login

    I was switched a few days ago to the new BT.com. Ever since then I have had to log in every time I want to go to my emails. Also, I get logged out after about 5 mins because 'my session has expired'.  How can I stay logged in? There is no box to tick on the login page.

    See this post
    http://community.bt.com/t5/Other-BB-Queries/Where-is-the-quot-keep-me-logged-in-quot-box/td-p/104731...
    I believe that the "Keep me logged in" box becomes available once you have been fully migrated to BTMail.
    This is being done in stages so you may not have been fully migrated yet. Once you have the box becomes available after your first log on. You may need to restart your browser.

  • Bulk email not sent by me (to Germany/Switzerland)

    I have just got back from hols to find that it seems that my email address (not me) has been sending multiple emails to addresses in germany and switzerland.  I keep getting emails from Mail Delivery Service saying that various recipients of my message (eg [email protected]; [email protected]) have failed to receive my messages - what is wrong ?  Looking at my bulk email folder shows there have been a number of these over the last 2-3 weeks.  I did not send them.  How can I stop this ?  Have I been hacked ?  Thanks in advance

    You may or may not have been hacked.
    Are you migrated to BTMail yet or still on BTYahoo mail?
    The problem could be:
    1.random spoofing of your email address, because someone either knows it or guessed it or automatically generated it, but there has been no hack of your email. Action required - none.
    2.malware on your own device/computer which has got your details, and then harvested data and used its own methods to send email spoofing your address.
    The same effect can occur when ANYONE else who has your email address suffers a security breach of either their webmail or their computer/device and has their contacts/address books harvested for data. Particularly a problem when people insist on putting you in the TO: or Cc: field of round-robin chain emails so a hundred other people get sent your email address by a mutual "friend".
    Action required - full virus check with your own up to date AV program but also an online one like malwarebytes.com, preferably one that is good at finding spyware as well as viruses. Not infallible. Even if you get an all clear, repeat it a week or more later, as the security software may spot it when it has new definitions loaded. But you can't stop the spam being sent.
    3. compromise of your webmail interface by a hacker - this was a big problem on the Yahoo! mail interface and has been extensively covered in the press. BTYahoo customers were also affected. Again - there's nothing you can do - but if you prove your account HAS been hacked via the webmail interface, then change both the password and the security questions and keep records of both the old answers and the new ones, somewhere safe on a piece of paper in case the system mangles your changes then locks you out.
    If you are a BTYahoo mail user you can check who has been logging in to your account and where from, using this link
    https://login.yahoo.com/config/login?.intl=us&.src=ymbr&.partner=&.pd=&.done=https%3A%2F%2Fapi.login...
    and entering the email address you want to check along with its password.
    If you find that the IP address section shows for example, a mobile login in from somewhere in the Ukraine, then you've been compromised. (unless you went to the Ukraine recently on holiday!!!)

  • Change password for BTWifi????

    Hi Would anyone know how on earth i change my bt wifi password?????
    Despite changing my "my bt" account password AND the bt email password the bt wifi password remains the same.
    Is this a fault or do i need to change it in yet another location. Kinda could do with getting it changed pronto as a so called friend  has been using it without my permission.
    Many thanks for your help!
    Nick.

    scotman2010 wrote:
    In fact i seem to have managed to do it, seems that you have to change your BT YAHOO account password would be very nice if this was clarified somewhere on the site and if it is on the site then perhaps easier to spot?
    Hi.
    Your BTwifi password is the password for your btinternet primary account, which is used for the login ID to BTwifi.
    Login to bt.com is a different access, even if you use your primary email address as the login ID.
    Hence until full migration to btmail, it's still the BTYahoo email address.
    http://www.andyweb.co.uk/shortcuts
    http://www.andyweb.co.uk/pictures

  • Problems with migrating btmail to IMAP in outlook...

    After migrating from pop to IMAP succesfully, today, after only one day, my incoming emails are not working anymore in outlook 2011.   I regularly receive and send emails from my other devices, ie iphone and ipad, but Outlook 2011 tells me " not connected to btinternet".  This is a real nightmare as I just spent hours migrating and cleaning all issues relating to it.
    Interestingly yesterday as i set IMAP, it would not let me click the : use ssl to connect" box as recommended.
    I cant work without outlook receiving my bt emails....can anyone help please?  the ports shown are 143 incoming and 25 outgoing.
    thank you
    ps it wall woking fine until this morning!!!  

    i used the override function to input 993 and it still does not work with or without ssl.
    I am abpe to send emails but not to receive them  in the bottom right hand corner of the main outlook window it says: not connected to btinternet.   

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