Re: No "cooling off period" for renewable contract...

Having just been subjected to it myself I am disgusted at this legally dubious and morally repugnant selling technique. BT, listen up. I have been with BT for some time and until you did this I was basically pleased with the service I have received from you and happy to continue. Now I feel bullied, shabbily treated and ripped off - in one phone call you've managed to destroy my customer loyalty. You may have retained some disgruntled customers in the short term, but many of them (including me) will remember the way they have been treated in this instance and will be off when the time is right. It's not just about price. It's about good customer care and customer relationships . You've just ruined this one.

Hi Naomi,
Welcome to the forum.
I am sorry to hear of the poor experience you've had with us. If there's anything I can look into for you, feel free to send in your details and someone from the mod team will get back to you.
You can get in touch by clicking on my username, and our "Contact us" link is available on the top-left of my profile page.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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Cooling off period for BT Infinity?

Hi all,
I will be having BT Infinity installed next week - I am very concerned that the product is not going to be up to scratch and I don't wish to pay £300 plus in charges to migrate back to my previous provider.
So, does BT Infinity offer a 7 day cooling off period?
If not, why not?
Regards
Nigel

Distance selling contracts are those which are concluded (you making your order and the retailer / e-tailer confirming your order) exclusively by ‘means of distance communication’. They cover websites, mail order catalogues and all advertising literature (whether addressed or junk mail) and broadcasts communicated via post, email, the internet, fax, TV or telephone (including pre-recorded messages).
If you have physically met face to face at any point, or if it is with a shop which doesn’t make a habit of selling in this way, you won’t be covered and should look to Sale of Goods legislation instead.
Under the distance selling regulations, the goods must be delivered or the service carried out within the time period they have specified. If no time period is specified, then the statutory time limit is 30 days (unless you have agreed otherwise). If the supplier is unable to fulfil their obligations within 30 days, they must inform you before the end of the 30 day deadline. They may offer you an alternative date for delivery, but you are under no obligation to accept and are quite within your rights to ask for a full refund.
The 30 days just means if they haven't installed it. That is the consumer law.

Want to cancel recontract, no cooling off period?

I rang up on the 27th of august to try bring my bill down cheaper and sign up to a "new" (her words, not mine) contract. As far as I'm concerned when I sign up to a new contract I have a cooling off period. Apparently though she worded it wrong and it's a recontract. I feel I have been misled and I'm angry that I'm unable to cancel it because of an error you customer service agent made when signing me up. I want this sorted.

<REMOVED>
My wife made the mistake of signing up to new terms with a Sky representative while she was working hard trying to serve up the evening meal to the family.<REMOVED> She tried hard to convince the operative to call back later but guess what, he wouldn't and he couldn't and he hard sold her into accepting new terms. She stated she wanted to speak with her husband about it when he came in from work <REMOVED> but guess what, a new offer had just popped up on his screen and to get rid of him she accepted. Amazing how these offers just randomly pop up on computer screens. <REMOVED>
Anyway, she tried to cancel within 24hrs and guess what she couldn't. So, here I am looking for a symapthetic ear, looking for info and shared experiences <REMOVED>
Now imagine a company that displays such slipperness to not include a cooling off period and hard selling and refusing to call back and (in the operatives words) "let's just get this all put through now". It's great when companies put the customer first like this and refuse to back down. <REMOVED>
<REMOVED>
Edit: Removed content that breaches House Rule "Use offensive language or purposefully offend"

Cut off period for sales order settlement

Dear Expert,
Client using SAP from last 13 years. Client implemented MTO with valuated stock and activated the COPA.
Now we are re implementing the COPA. since go live(from last 13 years ) they are not doing any sales order settlements and not using COPA.
In sales order RA key(Requirement class) is assigned and Settlement type is 'FUL'.
Now client has decided to use COPA and going to live with new structure on September 1 2014.
I have do the below changes
1. Removed RA key(Not required as per business requirement)
2. Changed settlement type from 'FUL' to PER., here i am having some questions. Client don't want to settle previous orders(before September). as per business requirement they will use one sales order for long time (3 to 4 months). after going live client will settle the sales orders at that time system will consider all sales orders. How can i avoid selection of all sales orders. i want to settle only sales orders having transactions during one month (September)
To avoid this problem now its self i am moving this changes to Production client (RA key removed and Settlement type change), still i am not confident i will get as expected, because at the time of Sales order settlement system will consider all old sales orders.
Can anyone please suggest beat way to handle this issue...
Thanks.
Chandrasekhar

Hi Chandra,
Check the Below SAP Note
174815
- Selection parameter in VA88 or RKO7VA88
Symptom
During the settlement of sales and distribution documents with Transaction
VA88 or report RKO7VA88, you can only select according to the SD document number
or the sales organization.
For example, you cannot select by plant or SD
document type.
Other Terms
VA88
Reason and Prerequisites
The problem occurs due to a previous program design.
Solution
With the attached advance correction, you can also select according to the
plant or the SD document type in report RKO7VA88.The previous restrictions apply
for Transaction VA88.
To correct the error in advance, proceed as
follows:
1. First implement Notes 174502 and 182735.
2. Using Transaction SE11, add field VBAUART (data element AUART) to
structures LKO74 and RKASS. Activate the structures.
3. Add the following parameter to the interface of function module
SD_DOCUMENT_OBJNR_GET (Transaction SE37):
a) Import parameter:I_WERKS (reference field VBAP-WERKS) and I_AUART
(reference field VBAK-AUART). Both parameters should be indicated as
'optional'.
b) Export parameter:E_WERKS (reference field VBAP-WERKS) and E_AUART
(reference field VBAK-AUART).
4. Implement the source code corrections.
5. Maintain the text elements for report RKO7VA88 (Transaction SE38, Goto
--> Text elements --> Selection texts):Text 'Sales document type' for
VBAUART and 'Plant' for WERKS.
Afterwards, also implement Note 210011.
Regards
Srinu

Bedding In, and Cooling Off

Hi,
I had BT Infinity Unlimited installed on Weds 7th March 2012.Does it need to "bed in", or should I be getting close to the 40mb promised from the off?
I`m having a few problems- erratic speeds between 1-25 mb, printer wired to HH3 refuses to print, yet prints wirelessly, max download speed on P2P is 40 kB/s, and problems pulling up webpages such as Google.I know the connection is dropping as my O2 desktop assistant keeps opening to diagnose connection problems.
Anyway, after a wasted to call to an indian helpdesk I`ve had enough, so can anyone tell me if there is a "Cooling off" period, given that pretty much all the Infinity features are unavailable?
Thanks in advance,
JT

The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.
The browser session has timed out. Please refresh the main Performance Tester page.
The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.
If I try my previous router, where does the red Infinity plug go, or do I bypass the white Openreach box and plug the DSL plug in, instead?
TIA

Periodic Billing for Rental Contracts

Hi Gurus,
Periodic Billing for Rental Contracts
I have a customer requirement where in i need to create a Rental Contract of type say MV.
Billing should be periodic in nature. Say today is the GI date 22/SEP/2008, they give 7 days of lead time up to 29/SEP/2008. From this date onwards the customer is to be billed. They do the invoicing on a quartely basis. From 29/SEP/2008 up to 28/DEC/2008, they need to create one single invoice. This single invoice will be generated sometime in January 2009. How will i configure the system to generate date specific invoices...?
In Periodic billing system will generate billing only on month ends say 30/SEP/2008, 31/OCT/2008 and so on...
This is a high priority issue...Please reply with a solution as soon as possible;
Thanks in advance;
Regards,
Syed Nasir

Hi Syed,
This is not an easy option to do:
In our case, we have opted out of this scenario, but we have evaluated these two options:
1) You can do the monthly billing as present in the SAP, and then you can make one lumpsum invoice for the three invoices generated in a quarter. But the problem is that the revenue shows to be pending and can hurt the business targets.
2) If you have to create this process for only few customers. You can use any two special fields for the contract one field for date and a field for quaterly tagging. Then you have to just create a daily batch job which invoices the contract on the basis of contract type, date and tag. But if you have large number of contracts to process then this would not be recommendable solution.
Hope this helps,
Abhishek

How can I turn off the auto renewal for Hulu plus?

How can I turn off the auto renewal for Hulu Plus? I can not seem to follow the instructions given...I can not launch I tunes and have a menu appear.......
My special needs son accidentally signed up for this trial offer and I want it cancelled immediately. I have received an email from them, but can not get it to work and I have been trying for over a week.......feeling frustrated.

How/where are you trying to stop the subscription ?
If you are using iTunes on a PC and the drop-down menus aren't showing at the top of iTunes then see if control-B gets them to show, or try alt-S and see if that gets the Store drop-down menu to show. You should also be able to cancel subscriptions by tapping on your id in Settings > iTunes & App Store on your iPod Touch an logging into your account.
Auto-renewing subscriptions : Manage your auto-renewing subscriptions

My Broadband contract is due for renewal

I currently pay BT £9.49 a month for basic option 1 broadband plus line rental of £12.79 a month, and my contract is due for renewal.
I am not interested in taking option 2 or 3, and also not interested in the TV Vision option either because I am quite happy with what I have at the moment.
Does anyone have any suggestions about what is available from BT and what I should accept, to renew for another 12-18 months.

Do not believe everything they promise you on the phone when renewing a contract!!!
I had an initial 18 month contract, 2 months before it was due to end BT contacted me asking me if i would renew the contract.
I explained to the salesperson i was looking at other ISP`s as a certain ISP as the time had just rolled out upto 24mb ADSL for the same price.
I was offered a discount of a few pounds a month which i said was not enough,I challenged them to do my BB for £15 a month and if they did i would renew the full 18 months right now.
The salesperson said he would have to ask and put me on hold. After about 3 minutes he came back and said yes, 18 month contract at £15 per month for BB. Come 2 years later i find out that BT had been charging me £19.50 per month (not the £15 i was promised)
My advice,if you agree anything on the phone regarding discounts/renewing contracts. Get them to mail you some proof or you could end up out of pocket like i was !!

HT204266 there is no turn off button for auto renewal so how do I turn it off

there is no turn off button for auto renewal so how can I turn it off?

Hello there, mophx.
The following Knowledge Base article offers up information on how to downgrade iCloud Storage on your iOS device:
iCloud storage upgrades and downgrades
http://support.apple.com/kb/ht4874
Downgrade your iCloud storage plan
You can decrease the amount of storage by selecting a new plan right from your iPhone, iPad, iPod, Mac, or PC (for example, a 20 GB plan to replace a 200 GB plan). The downgrade will take effect after your current monthly or annual subscription ends.
iOS
If you're using iOS 8, go to Settings > iCloud Storage > Change Storage Plan. If you're using an earlier version of iOS, go to Settings > iCloud > Storage & Backup.
Tap Change Storage Plan.
Tap Downgrade Options and enter your Apple ID password.
Choose a different plan to use when your current storage plan expires.
Tap Done.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

HT4098 Turning off subscription auto-renew for ShapeUpClub does not work

Dear All,
iPhone4S 6.1.3 -- I have a 1 year subscription with ShapeUpClub, would like to turn off the auto-renew, but do not seem to be able to, there is not 'OFF' button from AppStore as the instruction said. Has any one have such a problem?
Thanks.
Regards

Have you Contacted ShapeUpClub...
If so and If necessary...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

What's a good deal for renewing my Broadband?

My phone and broadband contract is up for renewal soon.
Last time I renewed my BB contact for 12 months, and the deal was as follows.
"Talk & Surf Plus" Package on option 1 at a cost of £14.99 per month, plus a one-off discount of £24.
The package includes unlimited anytime call plan, and also a new hub [which I did not ask for, and do not really need]
I do not do much heavy downloading of video or music and am not really interested in taking on BT Vision.
Can anyone offer advice as to what a good deal would be from BT for a further 12-18 month contract?

Sorry to bump this.
Anyone got a good case and can tell me who made it?
Cheers

Broadband Option 3 up for renewal, still 8mb issue...

I have been on Broadband Option 3 up to 8mb for a while and after numerous calls to BT (India) I have still not managed to have my line upgraded to up to 20mb which the line can carry. I have had it tested, put the Home Hub info into corresponding websites and been told the line can sustain up to 20mb but for some reason I keep getting fobbed off and told I'll have to wait.
Well my broadband is up for renewal so I thought I'll be holding all the cards as it where. It appears not. I still do not have any guarantee that the service I will be getting will be up to 20mb they tall me I'll have to wait for my line to be upgraded. Well I've waited about 10 months now and are not going to renew unless I get up to 20mb.
I have telephoned the sales desk who put me through to technical support in India who ask me play school questions and get me to perform childish tasks and no matter how many times I tell them I still can't get an up to 20mb contract deal.
What do I do to finally get the service for which I am paying for and the line can sustain?
Your advise and knowledge will be gratefully needed.
ADSL line status
Connection information
Line state
Connected
Connection time
1 day, 1:15:39
Downstream
5,952 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
12.1 dB / 24.0 dB
Line attenuation (Down/Up)
22.0 dB / 11.0 dB
Output power (Down/Up)
19.8 dBm / 12.4 dBm
Loss of Framing (Local)
11
Loss of Signal (Local)
23
Loss of Power (Local)
0
FEC Errors (Down/Up)
5283 / 11
CRC Errors (Down/Up)
185 / N/A
HEC Errors (Down/Up)
N/A / 1
Error Seconds (Local)
557

Many thanks all for replying.
I have emailed the mods via the above link (john46) so hopefully they will intervene and sort some out.
In answer to some of the questions my exchange is Chislehurst and I'm only 1.4kms away from my local exchange and have:
Congratulations, you are in a broadband enabled area.
However, there is another service on your phone line (e.g. ADSL, LLU, DACS, etc) that would prevent you from ordering a new ADSL connection.
The following services are available in your location:
BT Wholesale ADSL
BT Wholesale ADSL Max
BT Wholesale WBC (21CN)
BT Wholesale SDSL
BT FTTC
AOL LLU
O2 / Be LLU
Bulldog LLU
TalkTalk (CPW) LLU
Sky Broadband / Easynet LLU
Tiscali LLU
Tiscali TV (via Tiscali LLU)
Virgin Media (Cable)
As you can see the exchange is ready for an upto 20mb broadband service.
I should have mentioned before I have another phone line in the house used purely for broadband. Lots of family members competing for broadband width and this has been upgraded to 20mb for about a year now.
So if one line is why not the other ??
Anyway, fingers crossed it'll happen once the mods get involved.
Cheers.

I have a late 2008 iMac with dual intels and the fans won't come on anymore. About every 1 1/2 hours, it automatically shuts down to cool off. Is there any way to manually turn it on? Or, do they have to be replaced?

About every 1 1/2 hours, it automatically shuts down to cool off. Is there any way to manually turn it on? Or, do they have to be replaced?

I tried that with no improvement. I think I might have to have the fans replaced. do you know if this is a particularly difficult procedure? Something wierd that I've noticed is that if I have a video on for more than several minutes, the fans comes on, and also when I am on a Skype video conference for awhile. Otherwise, the fan jst doen't come on as the intels heaten up to the point the the auto shut down kicks in...any advise? This definitely interupts my work! Thanks for your help and input thus far!

Tax error when updating renewal contract lines

Hi,
We're doing the contract renewals custom way, and apply a price increase and some other minor modifications to contract lines. Now, I have some more modifications to the program based on new user requirements. So, after calling the renewal API, I need to check the actual term for ext. warranty on the order line and change the term of the contract, AND set the price to same as the contract that got renewed. When I do this, my update to the renewal lines does not go through and errors out with the following:
1.The system cannot find tax information for tax regime US-SALES-TAX-101 and tax &TAX. Please contact your tax manager. (TAX_CODE=DISTRICT)
I would really appreciate if someone could provide some insight into this, as I'm just stuck with this and cannot move forward.
Thanks!
Alka

Hi Alka,
logically I would check
==> Log in with service contracts manager responsibility and query the renewal contract that is created
-- Check if the tax code information is populated. If yes then check if the tax code has been end dated in system.
-- go to Setup --> Transactions --> Transaction Types. Query Invoice-OKS and Credit-OKS and check if Tax Calculation check box is selected
-- go to Setup --> Transactions --> Sources and query your batch transaction source and check how Autoinvoice is setup to handle imported transactions that have invalid tax rates.
You can read up details of this in the implementation guide "Setting up service pricing and billing" chapter, page 61 to 68.
==> There was a bug logged for this error (metalink article id: ID 786000.1), and it is relevant to 12.0 / 12.1 apps version. You may want to check if the related patch solves your problem.
Hope this helps!
Thanks,
Sid.

Management of Trial Period for Billing Plan !!

Hello SAP folks,
I have a real time business requirement where we essentially have Rental Contract which are being created from Sales Order and there is a billing plan defined for this Rental Contract. With new introduction of some Marketting strategy of Marketting group of my Client they have come with introduction of trial period for 30,60 and 90 days for the Contract !!
Now When we talk about the Trial period for 30 days, there are two important triggering point which are mapped from Sales Order to Contract i.e. No of Payment and Term of Contract. For 30days of Trial period, the number of payment is 11 if the term of contract is 12 month, 60 days the number of payment is 10 and term of contract is same as 12 month.
Now my question is how can i map this sort requirement in SAP with respect to Billing Plan i.e How to set the system such the billing should be happening based on No of payment ???
Any pointers on this requirement shall be really appreciated !!!
Regards,
Sarthak

Hello, There's an FAQ that says after the release of Photoshop, in spring 2012: http://forums.adobe.com/message/4209419#4209419 and I've read in 60 days in this forum, but don't have a source for that.

Re: No "cooling off period" for renewable contract...

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