Re: order cancelled 9 times

I wish you would inform the customer service dept what the secret is because I have tried 9 times to purchase something this week .... everytime cancelled, I thought just perhaps if i had it shipped to the store it might work---NOT, cancelled 3 more times

Hello lisakay,
Online ordering should be a quick and easy way to purchase a device you want without ever leaving your own home, so I can see how this would be aggravating. I order things online all the time, so I too would be frustrated if I found my orders were being cancelled without a reason why.
There are many explanations as to why an order may be cancelled without first notifying you. It could be anything from the delivery address not being recognized by the assigned carrier (UPS or USPS) to an account detail not matching your credit card’s billing information.
While I see each order being cancelled, I’m not sure what the exact reason is so I’m looking into this further and will follow up with you via private message when I have more information. You should receive an email when the private message is sent, but you may also view it by logging into the forum and clicking on the envelope in the upper right-hand corner.
Thank you for your patience!
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

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Order canceled multiple times

My order has been canceled. I retried multiple times and same happened. Why don't I get more details on the reason for cancel? It just says unable to verify my information.

Hi bullorbear,
Learning that an order you've placed has been cancelled is never a pleasant discovery, so I can imagine why you'd be concerned. I'd be frustrated too if the same thing happened to me, especially if an immediate solution didn't appear to be available.
When we say that your order was cancelled because we were unable to verify your information, it generally means that something on your order is not matching up as it should. This can be anything from a simple spelling error (or incorrect abbreviation) to the billing address on your BestBuy.com account not matching the billing address for the provided method of payment. This could also include trying to ship a product under a personal account to a business address. Additionally, remember that Best Buy does not ship to freight forwarders and that such orders are automatically cancelled.
BestBuy.com > Help Center > Conditions of Use
http://bbyurl.us/CoU
That said, I've reached out to our support team to see if they're able to shed any additional light on the situation. While I cannot guarantee an immediate response, rest assured that I will let you know via private message as soon as an update is available. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Hello, may I buy iphone5s in Apple's official website, but the order was cancelled, what time would be able to resume my credit card, I need to use my credit card now, you don't give me back the amount of credit card, I can't use my credit card.

Hello, may I buy iphone5s in Apple's official website, but the order was cancelled, what time would be able to resume my credit card, I need to use my credit card now, you don't give me back the amount of credit card, I can't use my credit card.

You are not addressing Apple here. We are users like you.
Contact Apple: http://www.apple.com/contact/

Report on Sales Orders Cancelled

Dear Experts,
I have the following TWO Requirements.
1) How to cancel Sales Orders.
2) How to Generate a Report on Sales Orders Cancelled during a given time. The details required in the Report are:
Orders cancelled by an User, Depot and by the Region.
Creation date of sale order.
Cancellation date.
Kindly give us your Detailed & Valuable solutions to proceed.
Regards
Hari

Hi Lakshmipathi,
I have been going through various Threads Posted in the Forum.
In One of your Replies to a Question Posted "Re: Deletion indicator of sales order" the Solution given is "Execute TCode AUT10."
When I had tried with the Transaction Code AUT10 on the SAP System, No Data is populated on the Screen. Any settings to be done on the System.
You can suggest a possible solution to the Issue posted by me.
Regards
hari

Order Cancelled, at wits end!!!!!!!!!!

I went to my local Best Buy store to buy a new phone for myself and my wife, the employee tells me that they don't have them in store but he could order them for me and have them shipped to my house. I say great lets do it. He places the order and we go through the whole process of an upgrade and paperwork and all other required stuff, takes about 45 minutes. I leave the store felling great thinking we would have new phones in less then a week and have got them at a great price. I check my email on my phone and have one from Bust Buy saying my order was received and then another one saying my order was cancelled because the could not verify my information. I head back to the store. Speak with the same employee who had helped earlier, he looks everything over, talks with his manager and we place the order again. Same thing happens an email saying the order was received and an email less then a minute later saying the order was cancelled. He calls Bust Buy credit to ensure that my card was good to go, they tell him that things are good and then they speak with me and tell me the same thing, and that we should try the order one more time. The employee has been there help me now for almost an hour after his shift ended and asks if I would mind if he had another employee help me, I tell him sure and thank him for his help, so after being in the store for another hour and 30 minutes, and the second employee making calls to help desks, submits trouble calls, and talking with managers we place the order again, and the same thing happens email that order was received and then an email less then a minute later that it had been cancelled. At this point I am very frustrated having spent close to three hours in the store trying to spend my money, thank everyone for their time, and head home, as I was leaving I was told to come back the next day and they would get it all figured out. Later that evening I look at the emails again and decide to call the number for questions, again great customer, the rep tells me he can't see any reason why my order would be cancelled but he would forward it on and that some one would contact me in the next day or so, and recommends that I contact the store again.
I go back to the same store again speak to another employee and explain everything that has happened, she makes some phone calls and talks to managers, help desks, etc. and we place the order again and the same thing happens. She makes a few more phone calls gets things reset and we try once again with the same results. We talk some more and she recommends that we try an have my wife come in and try to place the order, and to call Sprint to see if they have a flag on my account. I call Sprint and Best Buy credit both are great and tell me they see no issues and have no flags on my accounts. I call Best Buy.com and the rep was a little short with me and told me that since there was a ticket already placed that I needed to wait to hear back, I asked when I should expect to hear back on the ticket and was told when they call me. This is frustrating and upsets me but I say thank you for your time and hang up and go back to work. After work my wife meets me at the store and she goes through the process and has the same thing happen email order received then a minute later order cancelled can not verify information. By this time the two employees that had helped me the day before are back for their next shift and they along with the employee that had been helping me make calls here there every where to try and figure this out. They get things "reset again" and my wife tries again with the same results, now after spending four hours in the store my wife takes my daughter home so she can eat and get to bed, I stay and wait on more phone calls being made. At this point I am totally defeated, I call it a day and am told I should try and place the order online once I get home. I get home and place the order online and get the first email saying that my order was received and waited to see if I would get the second one saying the order was cancelled, 3 minutes goes by and I'm feeling good that it was finally worked out, then my hopes and dreams were once again crushed, email comes in saying my order was cancelled for the same reason as the other 9 said. I try one more time to order online and decide this time to bypass upgrading my device and just buy the phone out right, place my order and swallow hard as I hit the button submitting the $900 order for just one phone and hope, I get the order received email and then the waiting game, 2 minutes goes by, 4 minutes goes by, now 10 minutes has gone by and I'm feeling good that it was finally going to work, then it happens the second email saying my order has been cancelled for the same reason stated in the other 11. I'm defeated and go to bed.
By this time I am sure anyone reading this is asking why in the heck would anyone in their right mind spend more then 8 hours total in a Best Buy store when they are not being paid to be there and basically beg Best Buy to take my money, the answer a good deal. 128gb iPhone 6 and iPhone 6+ for the price of the 16gb version, a total savings of $400.
I have yet to hear from anyone from Best Buy higher help and really hope that Best Buy can figure this all out so no one else has to endure this.
If anyone from this secret Best Buy higher help who has no known phone, or anyone from any other part of Best Buy can help me out on this I would be very appreciative.
I will say this the three employees from the Best Buy store have been great and have gone above and beyond to help get this resolved, and I'm very thankful for that.

Hello JSWO,
I spent a lot of time and effort just making the decision to upgrade from my ancient flip-phone to a smart phone for the first time and even more energy after that in deciding which one I wanted. It was exciting! I was mightily disheartened to read that your adventure was curtailed in a string of apparently ambiguously cancelled orders. While I'm delighted to read that the staff at your local store went all out for you, I apologize for your having to cope with so many visits to the store and the quest for clarification followed.
Using the information you provided when you signed up for Best Buy Unboxed, I was able to locate your cancelled orders. I have reached out on your behalf to my corporate partners to look into your situation. As soon as I have more information I will reply again to your message.
Please know that I'm very grateful that you took the time to write to us and to provide so much detail about your experience.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Orders cancelled

I am very frustrated with the Bestbuy.com customer service at the moment. My local store is very convenient so for the past few years, the majority of my orders on the website have been for in-store pickup. On June 6th, 2014 I placed an order through the website that I did not need urgently enough to go down to the store. I received the usual order verification email and then shortly thereafter, an email letting me know that my order had been cancelled. I thought I must have mistyped something in the order process so I tried several more times to no luck. I called the customer service hotline and had a ticket opened {Removed per Forum Guidelines}. I was told to expect an answer in 5-7 days.
Two weeks later, I attempt to place an order through the website for a product that my home store does not have in stock and surprise surprise, the same cancellation email comes through. I call the customer service line and the rep on the phone is surprised it has taken so long, promises to escalate my ticket and then gives me a new ticket number {Removed per Forum Guidelines}. This is fine but when I ask the rep to please have them send me an email or a phone call letting me know when the issue is resolved, she said that isnt something they would do. So I just have to try ordering things and cross my fingers going forward..
I don't know why this is acceptable to anyone but I am starting to lose my patience. If it weren't for my GCU membership, my shopping dollars would have gone elsewhere already.
Solved!
Go to Solution.

Greetings Dmelville,
It would be quite disconcerting if orders seemed be canceled continuously without reason. I’m sorry to hear that you seem to have reached out multiple times without resolution, and hope that I will be able to finally bring some light to the situation!
Utilizing the email address you registered with the forum, I was easily able to locate your recent orders, including the canceled ones. When an order is canceled, it may be for a variety of reasons, from the item not being available, to an order not being picked up from the store in a certain amount of time, or not being able to verify a piece of information you used on the order.
That being said, I am reaching out to our support team for further research of the issue with your order cancelations. In the meantime, if you should have any questions at all, please do not hesitate to reach out to me. I greatly appreciate your patience while I research this issue with our support team!
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Iphoto book order cancelled - Totally dissatisfying customer service

This message to alert you that Apple might cancel your iPhoto book order for no reason !
This is what just happened to me, leaving me in a totally dissatisfying and frustrating situation, as I did everything to have this book in time for Christmas, had to go through over an hour on the helpline with Customer Services, whose agents are badly informed on the solutions that they can offer you when such mistakes happen ---
I ordered an iphoto book on December 14, in order to have it in time for Christmas.
Nothing was reported wrong or erroneous when I placed the order and uploaded the book. Two days later, Apple cancelled my order without any notification sent to me. I have only learned about it on December 21, worried that my book had not arrived yet. I checked online about my order status, which then said "order cancelled". No explanation why. I waited for Monday December 23 in order to be able to talk from someone at Customer Services. I was then told that my order had been cancelled because one picture and text was overlapping, but they could not tell me exactly which one. It was then suggested to me that I should replace the same order and call back so that they could accelerate the process.
I placed the order and sent the exact same book to Apple again and then called back. Another assistant from Customer Services advised me that there was nothing they could do in order to accelerate the printing and delivery process. All they COULD HAVE offered me was 15% discount, which the first assistant did not mention and which now was too late for me to benefit from since I had already placed the order. Also, I was told that my exact same order did not produce any issue for printing, so that the first cancellation was in fact made without any reason.
This leaves me with the following situation: Although I have placed my first order in time for it to arrive before Christmas, I end up with no Christmas present, over an hour lost on the phone with customer services, no discount, no accelerated printing or delivery process or any other gesture in order for my infuriating situation to be less so, and a photo book that will arrive in early January when I will have already left my family to work abroad again.
I am entirely dissatisfied with the quality of the Apple iphoto book service and Apple customer services. I have not obtained any help or remedy from your customer services although several mistakes had been made on their side.
You are well advised to consider alternatives before spending hours on creating an iphoto book...

Anne, that is really outragious. And I cannot understand why the support did nothing to rectify their mistake and help you to get your book printed in time.The support teams at the Print Products Stores probably will not read these these Forums, these are user-to-user discussions. So, to make Apple listen to your justified complaint, use the feedback form.
http://www.apple.com/feedback/iphoto.html

Auto Purchase Order Cancellation

Dear Experts,
If it is possible of Auto Purchase Order Cancellation after a decided date?
I tried it with Purcahse Order> Accounting Tab > Cancellation Date.
My posting date of P.O. was 13-01-2012 and Cancellation Date was 14-01-2012.
But P.O. has not been cancel yet.
if there is any other workaround then plz suggest or I am missing something in procedure.
Thanks in Advance.
Regards,
Ravi

Hi,
I m losing hope now.
Can u plz tell me about that cancellation date option why it is not working and how that guy said that this is working on his system.?
I cannot undersand why?
And also i checked the second way as you suggested to select open Purchase Order in Open Item List. But you can close one P.O. at one time not multiple by selection.
Regards,
Ravi

EOIO,Maintain order at run time

Hi,
I've query about EOIO and Maintain order at runtime option
under these 2 situations how PI will behave
1. If 5 records are processing under 1 file and if 3 rd record fails then rest 4,5 records will process or not?
2. If 5 files are processing and 3rd file went into error then 4,5 files will process?
for both above cases please suggest PI behaviour for processing next sequence of files.
When files will not process and when files will process . Including EOIO,Maintain order at runtime options
thanks,
aman.

>>>Ans:IF target sys is ERP then if 3rd record fails next msgs will not be process if all records scheduled to a single file and if EOIO, Maintain order at run time will not be opted . Else it will process.
If all the records are part of a single message/transaction, then yes either all of them gets processed or the entire message fails irrespective of the EOIO check. (From PI perspective, if there is any connectivity issue/data quality etc..)
>>>PI will not process rest of files even if we didnt opt EOIO,Maintainorder at runtime. Messages will be stuck in Q till the error message processed/cancelled.
Not true.. As i said, if you enable EOIO then 4th and 5th messages will be hold in PI until you cancel 3rd message.
If you don't enable EOIO then, only error message will be in PI.
Remaining message 4 and 5 can still get processed successfully

Error at production order cancellation .

Dear all ,
I have posted same issue before this but due to technical problem i am not able to see your replies .
So plz reply me again for the error at the time of production order cancellation .
Production order has been confirmed for operation no 0010 , but some reason i want to cancel that . at the time of cancellation error is showing that .
*enter only one true account .*
Plz reply me again

Hi
If you have confirmed in CO11N, you should do cancellation in co13.
you might have given by mistake the production order number in confirmation field.
But you should input the production order number in the filed "order".
Pl chk this .
Regards
YMREDDY

Order cancelled for "unable to verify your information"

I am a elite plus member since 2012 (or could be earlier). Starting last month two of my BBY.com orders (Order placed on 5/29/2015 and 6/3/2015) were cancelled for the same reason "we were unable to verify your information", although my address and payment info were correct. After my order was rejected, I visited local BBY store. I had no problem to charge the same items to the same BBY Master card that I used for online order. I called BBY customer service asking what was going on. The rep told me he did not see any information on his computer about what information cannot be verified. He offered to escalation my case. Three weeks later, on 6/29/2015, I received a email from BBY Verification Group telling me: "Thank you for your order. We apologize for any inconvenience the cancellation may have caused. Unfortunately, we will be unable to process your orders on Bestbuy.com. Please visit a Best Buy location in the future." What is happening here on Bestbuy.com? Why Bestbuy.com refused to do business with elite plus member? I search in the web and found out I am not the only one has this problem. I have no problem to visit local BBY store but I prefer to place order online for it can save my time and gas. Also, sometimes I receive reward coupon from Bestbuy.com which can only be used in online order. Can a customer service specialist here can look into the issue? Thanks.

Hello susumu,
As a loyal customer to Best Buy, I can imagine the frustration you may have experienced through your recent BestBuy.com order cancellations. We certainly don’t wish to take away the convenience of shopping online for any of our customers. I’m sorry if we have troubled you in any way by having you visit the store for your recent purchases.
Orders can be cancelled for a variety of reasons, and occasionally this is due to us being unable to verify a piece of your billing or shipping information, as you have already been informed. It sounds as though this was already looked into by one of our support teams, but I will do my best to try to provide you with any additional clarity I discover with the help of those support teams.
We have received your private message as well, and I will likely be providing you with any additional information via private message; be sure to keep an eye on your private message inbox for my communication.
Kindest regards,

Why can't I get my order cancelled?

I have been unable to get my order cancelled.

I am trying to cancel a membership..I don't have anything to return. I
subscribed to Adobe ExportPDF The subscription was for one year. the order
stated that I could cancel the subscription at any time via the subscription
manager on Adobe.com. or by calling Adobe customer service ay the number
for my region. Guess what!!!!! Phone number was for a service teck who
wants to sell a service. Adobe.com only want to sell you something. Good luck
if you want to cancel a membership.
Why can't I get my order cancelled?
created by kglad (https://forums.adobe.com/people/kglad) in
Downloading, Installing, Setting Up - View the full discussion
(https://forums.adobe.com/message/6845586#6845586)

Playbook Orders Canceled, does RIM know about this?

I have seen several posts about discounted playbook orders canceled on shop.Blackberry.com or with extremely long wait times to receive the merchandise. Do the head executives and board of trustees of RIM know about this problem? I can't imagine that
they could given the magnitude of this problem, does RIM still love us as much as we love them? Certainly doesn't
seem so! I've been a Blackberry user for a long time and I planned to upgrade my Bold 9700 to a Torch 9810 because of this PB deal. If RIM doesn't right the ship I don't know how long I could continue to support/advocate them. My contract is up Feb 2012 and I certainly hope by then they will have all their ducks in a row. With that said I am willing to wait for my Playbook given it is one hell of a deal and it's Christmas time, big companies such as RIM always get inundated with massive orders. So I propose this... Given RIM glorious record in the past I say we give them a chance to make things right! What do you say?

Yea, there's a whole long thread here on the issue with shopblackberry.com backorders with statements from the CIO of that company about what they are doing ongoing to right their problem.
Does RIM know? I dunno. It's a big mess regardless, that certainly deserves some attention.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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What is diff b/w order series and time seriesu2026

what is diff b/w order series and time seriesu2026

Hi S R,
Order series is the concept used in SNP whereas time series is concept used in DP.
ie In SNP, orders are stored in livecache as Order series whereas in DP, the historical data is stored with respect to time, ie time series in DP.
Regards
Senthil mareeswaran.

BAPI_ALM_ORDERHEAD_GET_LIST to select two different order at a time (urgent

hello all ,
Using BAPI_ALM_ORDERHEAD_GET_LIST i want to select two different orders at a time . As we do in IW38 using select single vaules(1) .
i want to know how to pass the selection .
Up to know i have tried like this :
FIELD_NAME                     S OP LOW_VALUE
OPTIONS_FOR_ORDERID            I EQ 500460
OPTIONS_FOR_ORDERID            I EQ 500400
But i am getting only the first order . But i want both order numbers .
So please help me on this .
Thanks are regards ,
Prem

Just for information. The following IT_RANGES fields map to the IW38 checkboxes at the top of the selection-screen:
SHOW_DOCUMENTS_IN_PROCESS      IW38 - Outstanding (CRTD)
SHOW_OPEN_DOCUMENTS                  IW38 - In process (REL)
SHOW_COMPLETED_DOCUMENTS       IW38 - Completed (TECO and CLSD)
SHOW_HISTORICAL_DOCUMENTS       IW38 - Historical
If you want to select TECO/CLSD orders, then you would use the following in IT_RANGES:
SHOW_DOCUMENTS_IN_PROCESS      I EQ
SHOW_OPEN_DOCUMENTS                  I EQ
SHOW_COMPLETED_DOCUMENTS       I EQ X
SHOW_HISTORICAL_DOCUMENTS       I EQ
As you then said, you need to filter out the CLSD statuses using:
OPTIONS_FOR_STATUS_INCLUSIVE I EQ TECO
I suspect this would be a more efficient way of selecting the data, but you'd need to check.
PeteA

Re: order cancelled 9 times

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