Re: very dissapointed with bt vison

I have recently installed BT Vision and bought an up-to-date TV after4 returning from overseas.
It turns out I can watch NOTHING that I can't get on Freeview via my normal aerial cable - unless I pay for it.
I bought Sky Sports 1 and 2 but still can not watch them in HD even when that is possible on Sky and Virgin.
Forget about 3D (which my new set also has)
WHY NOT !
I feel that I was "mis- sold" BT Vision because none of this was pointed out to me.
I expected at least to get "something" for signing an 18 month contract.
Why does it have to be 18 months ? - I sense more mis-selling by BT.
Unless things change for the better soon I will never re-sign with BT.

IFHILL wrote:
I have recently installed BT Vision and bought an up-to-date TV after4 returning from overseas.
It turns out I can watch NOTHING that I can't get on Freeview via my normal aerial cable - unless I pay for it.
I bought Sky Sports 1 and 2 but still can not watch them in HD even when that is possible on Sky and Virgin.
Forget about 3D (which my new set also has)
WHY NOT !
I feel that I was "mis- sold" BT Vision because none of this was pointed out to me.
I expected at least to get "something" for signing an 18 month contract.
Why does it have to be 18 months ? - I sense more mis-selling by BT.
Unless things change for the better soon I will never re-sign with BT.
It sounds like you went for the cheapest package (which is far cheaper than Sky or Virgin subscriptions), and didn't bother to check what you would actually get with it.
The sports channels are send over encrypted Freeview channels, and like normal Freeview, aren't in HD.
May I recommend that you never agree to an 18 month contract for anything without actually finding out what you're buying first.

Similar Messages

Very Dissapointed with Zen Micro Customer Serv

I sent my daughter's Zen Mico to be repaired (unsure as to whether it was covered under warranty, so I sent the $40 just to be safe). It was received by Creative on October 4, and sent back out on the 9th.
When I received it on October 25th, it was the wrong product! I IMMEDIATELY called, and was told that this would be escalated to supervisor status and someone would get right back to me. No one did. I then e-mailed on 0/27, and received a reply stating that they were sorry,(escalated meant a response by the next business day-I must have been misled), and was assured that someone would get back to me by the end of the day. Again, no one did. Additional e-mails were sent 0/3 and /2. Finally, I got a call on November 7th, with a message stating that they needed my credit card to send out another Zen, or else wait for a new RMA and shipping label to be sent to me, then I could return the wrong item and wait for them to mail me a Zen. They left a phone number (not toll-free), which I called, and was placed on hold for 20 mins!
After once again explaining to the Rep what had happened, and that this was my daughter's only Christmas present and how dissapointed she was, I was told once again that I needed to provide them with my credit card. This was NOT MY error! Based on the way this situation has been handled so far, I did not want to give it to him. Asked to speak to a supervisor, but was very politely told no. So, I gave them my card, and of course-was assured that I would receive an e-mail telling me what would happen next. Well, there has been no e-mail, and when I input the new RMA number, it said product has not been tested yet. What product?!? They lost the original player and battery! When I asked them if at least my daughter would be getting a brand new one, they couldn't confirm. "More than likely a reconditioned item" would be sent.
To top it all off, IF and WHEN this thing arri'ves, I then have to take a return label for UPS, travel several towns over, and mail back the wrong item or my credit card gets charged $200.00!
I'm sorry, but that is just poor business practice. Every day my daughter comes home from school looking for her player-too bad I have nothing to give her except more bad news. Young teens are a big part of the market these days-and I truly thought that getting her a Aen Micro would be a good thing, rather than an Ipod. I am now regretting that decision.
Thanks for letting me voice my frustration, but there is no one else to contact to get any satisfaction!

You are not alone in receiving this level of "service" from Creative. Last month I sent my Zen Touch in for repairs after it suddenly refused to turn on. It was received by Creative on Oct 20, and a replacement was sent out on October 3. Already I was a bit disappointed with the day turnaround, but when I received the shipment on November 8, I found I had been sent a Zen Xtra by mistake.
I immediately called Customer Service, and was pleased with the response from the rep, who apologised for the error and told me she would have the correct player sent out immediately with a prepaid return so I could send the mistakenly received player back to Creative. Problem solved, or so I thought.
Nine days later, on Nov 7, I received a call from Creative, asking for a credit card number so that they could ship me an advanced replacement. I told them I was shocked to learn that nothing had been done with my case for 9 days, and that I had expected to be receiving the replacement any day now, based on my last conversation with customer service.
After being told that I had to give them a credit card or ship back the mistaken shipment before they would ship me the correct player, I asked to speak with a supervisor. I was put on hold for several minutes, and told that the supervisor was on another call at the moment, and he would call me back as soon as that call was completed. I'm still waiting, and after reading through these forums I'm beginning to think I'll have to reinitiate contact if I want to get anything resolved.
This is my first bad experience with Creative's customer service, and I have probably a dozen or more Creative products that I've been very happy with. However, I've never had to make a warranty claim with Creative before, and if this is any indication of the type of warranty service I can expect, I don't expect I or anyone I know will be sending much business their way in the future.

Very Dissapointed with Creative Customer Supp

Well, here's my correspondence with Creative Support , and let me say I am very dissatisfied with this level of support...My initial email I thought clearly spelled out the issue --
>>Detailed Problem Description:>>In the process of updating my firmware on my>>Nomad Jukebox Zen Xtra to 2.0.03, the firmware>>update failed and the device was no longer>>recognized by Windows. When the Zen rebooted,>>it showed "Firmware Problem" and booted to a>>recovery mode. After trying to reload the>>firmware from recovery mode, the device rebooted>>again several times, and now will not power on>>at all. I have tried resetting the device via>>the reset button on the side and still will not>>power up. Thanks>>>>=======================
That was my initial email to customer support...and they respond with:
>>Dear JAy>>>>Thank you for contacting Creative Labs technical support department.>>>>Creative Labs is a leader in sound systems, portable devices, Mp3>>players, and audio performance. (Nice blab of adversting :smileyindifferent: )> >>>If you would like to view any of our products, or view our knowledge>>base system with helpful troubleshooting tips and driver downloads,>>please visit us.creative.com.>>>>We want to fully assist you in the best way possible, so please bear>>with us as we help you solve any technical issues.>>>>I understand you are having problems with your zen.>>>>It is recommended that you download and install the latest driver as>>well as the firmware update, and then format your player or resetyour>>player by booting the player into its unique Recovery Mode, if you>>experience one or more of the following symptoms:>>>>Your player is not detected in Creative MediaSource or Windows Media>>Player>>The battery does not last as expected>>Your computer stops responding during file transfers>>There is a power outage during file transfers>>There is an error about firmware>>>>. Detach the Zen player from your PC , and ensure that it is turned>>off.>>2. Connect the power supply to the player.>>3. Hold down the Play/Pause button while inserting a paper clip into>the>>Reset hole on your player.>>4. Wait for 4 seconds or so, and then remove the paper clip.>>5. Keep on holding the Play/Pause button till the Rescue Mode screen>>appears.>>6. After the recovery mode has started, release the Play/Pausebutton.>>
<They continue to talk about going through the recovery mode...So after stating I cant turn the power on in my problem description that is what I got...Do they actually even READ your emails? Now my turn to respond...
>Ok - I have tried your recommendation --->>*". Detach the Zen player from your PC , and ensure that it is turned>off.>2. Connect the power supply to the player.>3. Hold down the Play/Pause button while inserting a paper clip intothe>Reset hole on your player.>4. Wait for 4 seconds or so, and then remove the paper clip.>5. Keep on holding the Play/Pause button till the Rescue Mode screen>appears.>6. After the recovery mode has started, release the Play/Pausebutton."*>>And like I stated in my problem description, I have tried severaltimes>to>reset the player, including holding the play/pause button and pressing>the>reset button and the unit no longer powers up at all.
<Makes sense right? The unit no longer powers up...no nothing, nada, zip, zilch, zero... Their response...
Dear Jay,>>Hi, Sorry you are having trouble with your creative product! Regarding>your last email. Looks like you may have a defecti've Creative Labs>product and I would suggest taking back to place of purchase for a>speedy replacement. If you are not able to do this and you have aretail>version and a receipt showing date of purchase then you can send the>product into Creative Labs as long as its still under warranty for an>Return Merchandise Authorization (RMA).>In this case, an RMA service request would be necessary. Please note>that if the product has exceeded its warranty period or there is any>User damage, an out-of-warranty RMA will need to be issued. Thiswould>require the cost of the repairs to be sent with the product when
<They go on explaining the out of warranty and RMA procedures and also have info for me to fill out regarding the getting an RMA....So looks like I may be getting somewhere, at least send my unit back to get fixed right? I respond with the info they request regarding model number purchase date, etc but then follow up with another problem description...
Brief Problem description: In the process of updating my firmware on myNomad Jukebox Zen Xtra to 2.0.03, the firmware update failed and thedevicewas no longer recognized by Windows. When the Zen rebooted, it showed"Firmware Problem" and booted to a recovery mode. After trying toreloadthe firmware from recovery mode, the device rebooted again severaltimes,and now will not power onat all. I have tried resetting the device via the reset button on thesideand still will not power up, and also tried getting back into recoverymodeby holding down play/pause and pressing reset and still no powering up. Thanks
<After I sent that email, this is what I get back to my surprise ----
Dear Jay,Thank you for contacting Creative Technical Support.With regards to the issue, before we proceed with the RMA. I would liketo inform you that as the player has exceed its warranty period, it willnot be covered by warranty. Therefore if the player is deemed out of warranty of the RMA department,the estimated cost of service is around $43.00 - $88.00May I know if you are still willing to send the player to us forservice? If you wish to do so, kindly reply back to us with yourdescision and on receving your reply we would process the RMA. In case if you need any clarification, please do not hesitate to contactus. Thank you. If you still require assistance, please reply to this email with anyprevious correspondence to ensure the quickest and most accurateservice.
<WHOA ---- $88 bucks?!?! I can buy a "new" refurbed unit online for cheaper than that...AND I would get a warranty!! Since they said if I needed clarification or assitance, reply, to which I did:
Let me make sure I understand this... I tried updating my player withyourlatest firmware, and it fried my mp3 player, and now I have to pay up to$88 to fix a problem cause by your software? I just want to make sureIunderstand this issue. Thanks
<Now for the kicker!!! Here is what they say:
<
Dear JayThank you for contacting Creative Labs technical support department.Creative Labs is a leader in sound systems, portable devices, Mp3players, and audio performance. If you would like to view any of our products, or view our knowledgebase system with helpful troubleshooting tips and driver downloads,please visit us.creative.com.We want to fully assist you in the best way possible, so please bearwith us as we help you solve any technical issues. I understand you are having problems with your zen. It is recommended that you download and install the latest driver aswell as the firmware update, and then format your player or reset yourplayer by booting the player into its unique Recovery Mode, if youexperience one or more of the following symptoms:Your player is not detected in Creative MediaSource or Windows MediaPlayerThe battery does not last as expectedYour computer stops responding during file transfersThere is a power outage during file transfersThere is an error about firmware. Detach the Zen player from your PC , and ensure that it is turnedoff.2. Connect the power supply to the player.3. Hold down the Play/Pause button while inserting a paper clip into theReset hole on your player.4. Wait for 4 seconds or so, and then remove the paper clip.5. Keep on holding the Play/Pause button till the Rescue Mode screenappears.6. After the recovery mode has started, release the Play/Pause button.<IT'S THE EXACT SAME EMAIL AS THE FIRST EMAIL THEY SENT BACK!!!!! I responded to that email just a little while ago requesting that a supervisor or manager please contact me... Their support is absolutely HORRENDOUS! I am wondering if these people in "tech support" are technically or are just flowing a flow chart for procedures.
I have been the IT field for 8+ years, I deal with customers on a daily basis. I have never in my life seen this kind of business practice, of A) a company not standing behind their products & work and B) supporting the customers issues after the fact. I understand I am a lowly MP3 owner, but I have always purchased creative products, I've got 2 sound cards running in my pc's here at home. I've purchased speakers, this mp3 player, referred my father in law to purchase a similar mp3 player from creative, bought my brother the same mp3 player. This whole exprience has put a bad taste in my mouth and to see that there are quite a few others are having the same issue makes me sick...
P.S. sorry for being so long winded in this, I know its alot to read, I tried to cut out the non-essential stuff in the emails I posted but I still can't believe my player is junk now after a failed firmware update.

harryhibbs wrote:
A quick question: When you try to reset the unit, is it connected to the charger? If yes, OK you say it's dead, so no screen display, BUT, can you hear if the hard dri've is spinning? I think it's very unlikely that a firmware upgrade process would have any chance of physically killing a unit altogether.
Another thing to check - is the battery firmly located in place? You can remove the front cover to access the battery compartment.
Hibbs
Yes - that is correct, I have been trying to reset the unit with it connected to AC power via the charger...No you cannot hear the harddri've spinning. Yes the firmware can kill the unit, not "physically" but it has logically shut down the unit to where it will not power up. The battery is firmly seated...Just as a side note, when I tried the original firmware upgrade the unit was plugged into the charger as well, so I know there were no power outages etc during the attempted upgrade.

TS1559 I must say I am very dissapointed with some of apples ethics. I have spent thousands of dollars on iphones and ipods not to mention hundreds in the itunes store, I now have a iphone for I cant even get wifi or bluetooth on?

I have tried every suggestion availiable. I have no service to my iphone 4 and would just like to use it as an ipod. I cannot connect to wifi no matter what I do, infact i can't even turn on wifi because it is will not move, like it is frozen or something. I am really choked that wifi and bluetooth are not availiable to me. I also dont not understand the reasoning in charging me 35 dollars to talk to someone about a products apple sold and provided me with. I have spent thousands of dollars on apple products over the last few years for kids, myself, and family, not to mention I have spent thousands in the Itunes store for these products that are of no use to me. It absolutely disgusts me! I also bought an i pod touch for my stepson four or five years ago. He came to me the other day and asked me if he could use one of my Ipods. I asked him where his was? He told me it never worked right from day one and kids being kids, he never told me. So I plugged it in charged it up and all it does is is make static when it's turned on. You cant even listen to music on it. with head phones or otherwise.

Do you have a question?

HT1766 hi i am very dissapointed with my i phone i went on a six day holiday and of course i took several photos and videos... i was then using facebook on my i phone and all of a sudden the phone reset by its own and i lost all of the information..

i need help thanks

Oh boy! Acting kind of weird seems to be an understatement, aquaequus!
What type of troubleshooting were we able to do with you? I want to make sure that we can get some sort of resolution for this problem.
It is quite possible the battery door may get your phone in working order again. I'm not sure if the store has it in stock, but it is available in our warehouse for $14.99 which can be ordered via customer service.
Tamara H.
Follow us on Twitter @VZWSupport

Dissapointed with speed

Had BT Infinity 2 through Home Hub 5 for bout 3 weeks. Have to say very dissapointed with download speeds. Started using ethernet cable rather than wireless since install but max actual download speed I have had is 7mbs (way off from the maximium of 76mbs from BT speedtest). Also found much worse in evenings, never had this problem when on ADSL. Could this be a problem with my laptop or sites I am using? Or is it something BT need to sort. Any help appreciated

Hi adamrb
Your speedtest is showing 75mbps download and (Edit 16.07mbps upload. This is correct and good for your connection.
I think your mixing mbps (megabits per second) and mb/s (megabytes / second) up. For example 7mb/s (megabytes / second) is 56mbps (megabits per second)
Speedtest websites measure your throughput speed which is usually a mbps (megabits per second) figure.
When you download something you see the transfere rate which is usually in kb/s or mb/s (kilobytes / second or megabytes/ second) figure.
Just for knowledge there are 8bits in a byte. Many people can get confused by this, so there is nothing to worry about.
So when you say your see 7mb/s this is the same as saying 56mbps.
Hope that all makes sense.
Cheers
jac_95 | BT.com Help Site | BT Service Status
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VERY DISSAPOINTED at the lack of accessori

Very, very, very dissapointed at the complete lack of accessories for the Creative line. I own a creative micro photo 8 gb which I purchased two days ago. I started out with the Sleek photo, but was very dissapointed in the sound quality. I used 4 different set's of headphones, and they all sounded like garbage. I exchanged it for the creative zen microphoto, and what a world of difference in sound quality, using those same headphones I had used before.
Now, I want to listen in my car. The creative site advertises the belkin tunecast fm transmitter. The store I bought it from had it, so i bought it too. This too, was a dissapointment, as 88. was a dead station in my area and my sirius unit broadcasts crystal clear to this station. With my sirius unit off, and unplugged, i attached the belkin tunecast to the creative and heard a lot of static and garbage. I didn't matter where I moved the tunecast and the player too, it was not clear, had a lot of static, and was again, another dissapointment.
I guess I'm done with creative. Sadly, I love the X-fi line of sound cards, as I have the the extreme music version. However, the lack of support for any sort of car dock, to hardwire the player into the stereo, or any sort of decent fm transmitter that fits on the creative player (like the i trip) is going to make me *dry heaves* buy an IPOD.
I REALLY like the player itself. I am dissapointed that none of the creative accessories (what few there are) were carried in ANY retail store. Wal-mart, Best Buy, Circuit city, none of those had ANYTHING. No cases, no speakers, nothing. Come on Creative, get it together. You came halfway and made a great player, now follow through and offer supporting accessories. -
Someone, please enlighten me as to other resources I can use to hardware my player, or at least a decent fm transmitter.

JK23 no offense, but I am not lugging around a huge set of speakers that requires AC Power. What I am referring too is a powered speaker system that has a built in dock. One simple piece of equipment that I can stick in a suit case that requires no AC power, but runs on batteries. Yeah I know about the travel speakers and I also could go out and buy a boombox that has an aux-input. But guess what JK, if I had an iPod I wouldn't have to do either of those because there are dozens of companies that make power speakers systems with a built in dock. Creative made a nice one for the Zen Micro, but you'd think with the ZV:M being their Cadillac they would have been smart enough to realize they needed to make one for it.
The fact is there is no powered speaker system with dock for the ZV:M because creative doesn't make one and apparently no one else in the industry has any incenti've to do so. I won't except excuses and I darn sure won't make any for them, nor will I suggest that someone buy something else, when clearly that isn't what they want.
I could buy a set of computer speakers anywhere, but that isn't what I want and if I had an iPod that isn't what I'd have to settle for, so I hope this clears that up. I know I am being rather blunt, so don't get offended, just setting the record straight.

Dissapointed with Airplay performance...

Last than a year since becoming a MAC guy and I guess this will be the first time I'm dissapointed with an Apple product… MBA mid 2011, Mountain Lion OS and Apple TV 3, the mirroring function sounded so great since I had to hook a long HDMI cable across the room to watch movies on my computer. Everything went well considering I payed US$180 for it down here in Brazil (that's the price you pay for living in this third world country!) Anyway, installation went smooth, to get the best of it I used a LAN cabe to connect the Apple TV to the G network router… Now the fall offs:
- Image quality much worst than the HDMI cable, I can live with that and that's the price you pay for been wireless.
- The remote control is useless on mirror mode, can not pause or control anything, I expected to be able to at least pause what I'm watching and not having to do it on my MBA.
- An annoying bug, after Apple TV goes to sleep… I can either wake it up via remote control or the mirror icon o MBA, but the thing is it will not stream audio, video only and sound keeps coming out of the MBA speaker, so I have to manually restart the Apple TV, after that audio and video stream works normally. Very annoying to have to do it every use! No matter how many times I enable or disable the Airplay only after the Apple TV reset it I can get audio to work….

i was watching my processors (all 4 of them), and notice the same thing. i'm using FCP 5 on a quad g5 and x-raid.
only 1 processor is at 100%, and the others 20%, while rendering in FCP.
i'm really really disappointed to learn that FCP doesn't even come close to using all available power, especially when i bought this computer to use FCP. And even worse that its apple software running on all apple hardware, so it should use all the power it can.
i hope apple does something about this, soon.

Local Mac Store visit - very disapointed with Final Cut...test!

Was at the Apple store this eve doing a little test...
Very dissapointed....
I dropped in a 18 second 1.5MB quicktime file and it would not play on the canvas, very disapointing. As a recent swithcher trying out all different machines, I was surprised it would not play.
Then, I came home and loaded up FCP 5.1.1 on my iMAC, exported a 3 second file, re-imported, added one FX and got the dropped frame rate. Surely since these are faster in some respects than the G5, I am having trouble adjusting.
As a Vegas user, as well as tester, you could apply transitions on the fly and see how they worked or not, in FCP, it would not play one FX without an error.
What is the bottle neck?

I haven't tried doing what you did, but I notice that the Macs in the stores are setup to reject any changes to their software or contents. There are two layers of protection, and it appears to work very well. Anything added seems to just disappear within about a minute, or perhaps it's that one change disappears before a second can be completed, at least that's the way it appears to me.
I'd suggest getting someone at the store, perhaps the manager or assistant mgr to go over the machines' capabilities with you. I'd like to think they have some level of access. And you don't have to worry about getting a hard sell sales pitch from Apple employees, as they aren't trained that way.

"I'm very dissapointed about iPOD"

I'm brazilian... so... sorry for the english!
I thought that the IPOD would be a good choice, but perceived that it is a great disillusionment.
Specially about the battery, it lasts very little of I expected. (About 4-6 hours, ligh off, equalizer rock, moderate volume). I know that IF I turn OFF these settings the battery is extend, but these settings are basic! I can't live without them off...
The "life-use" of Li-ion batteries is to little too (about 500 cycle-charges)
Do you know or somebodys knows some way to extend battery charge?
I'm very dissapointed about iPOD and APPLE.

Specially about the battery, it lasts very little of
I expected. (About 4-6 hours, ligh off, equalizer
rock, moderate volume).
Is it actually running out, or are you going by the meter? The vast majority of people who have this problem aren't actually running out of power. They only think they are. The meter is very inaccurate. After my iPod reaches zero, my iPod continues to work for five hours or more.
If you want the meter to be more accurate, let the iPod run down completely, but don't do this too often. Just once in a blue moon. This will calibrate the meter but has nothing to do with the battery itself.
The "life-use" of Li-ion batteries is to little too
(about 500 cycle-charges)
If you don't like Li-ion, the bad new for you is that Li-ion batteries are now used in all products by all manufacturers. ALL rechargeable batteries, no matter what type they are have a limited number of charge cycles - your phone, your laptop, everything. The only difference with Apple is that they're telling you this up front.
Do you know or somebodys knows some way to extend
battery charge?
No, but if you follow the advice above, hopefully this won't be an issue.

Micro volume very very low with the soudblaster x fi extrem mu

somebody have one solution for that?
i put the micro on the flex jack but my volume with skype or msn is very low nobody hear me.
Thanks for any help, i'm very dissapointed for one card of that price.
My 3 years old laptop has better micro volume.

The MIC input at the front panel is MIC2, you have to select it as recording input in the mixer application.
As for the low volume, what impedances do your mics have ? For some reason CL decided to design their MIC inputs for 600 Ohm impedance (and 5V "phantom power") whereas most mics have 500-2500 Ohm. The higher the impedance the lower the resulting volume (and hence the 20dB "boost" option..) I've only seems one (cheap) PC mic w/ 600 Ohm impedance so far (and I looked !), it's easier to find a dynamic mic w/ 600 Ohm (RadioShack eg. has one, most karaoke machines use 600 Ohm.) Since the breakout box supports /4" plugs and dynamic mics I ended up w/ the RS mic -- works well for me..

Very pleased with New Macbook

Hi Everyone, I just recently (August 4th) bought my very first Mac. I was researching and brousing laptops for about 2 months and being an avid PC user I wanted to try something different and refreshing.
I was looking for a laptop for college. Mainly because my first year at UC Santa Cruz I dished out most of my summer job savings on a Gaming\Media PC and was left labtopless for an academic year. Now a new summer job is in session and I saved up enough cash to purchase a laptop for my second upcoming year at my Univeristy.
The new Macbook definitely caught my eye. It was perfectly priced and since I attend a University that free iPod Nano and educational discount was a sweet deal. I'm glad I held off one year to get a labtop, it totally paid off. Though it was kinda a pain to not have a laptop durring college, I managed very well with my Gaming PC, doing essays and late night coding and programming assignments. Hehe..
The Mac's OS is pretty sweet with all the visual eye candy and its super user friendly setup - its hard not to fall in love with it. Even though I still use my PC for HD Media and Gaming, (I love my PC to death since I built it from scatch) I find my self using my new Macbook for email, work, school, iChat, brousing the net, etc.
My new Macbook is simply amazing. I've had it for about one week and I've had absolutely no problems with it what so ever. It runs cool acording to this forum's standards, currently 41 C at room temperature and 35 C in my air conditioned room. Initially the mouse button on the trackpad would get stuck for a fraction of a second when you pressed it dead in the center but that little annoyance fixed itself as soon as I started using my Macbook more and more often and now it works perfectly. The battery works fine. All the app's run great. No crashes, no random reboots, nothing... yet. Though I will be dual booting Windows XP Pro soon.. See how that goes.
It really hurts to see so many people getting frustrated with their Macbooks.. I really wish that their situations would turn out to be more like mine. My compassion and sympathy go out to you all and I hope that soon, real soon, Apple fixes and irons out all the problems and that you become happy and satisfied with your Macbooks.
As a first-time Apple product user, it kinda worries me to hear and read about all the neglect that some long-time Apple users are receiving from apple care and public relations. I really hope this doesn't reflect the whole company as a whole. It would really dissapoint me if at this time of becoming a new Apple user, the Apple company started giving the cold shoulder and becoming disconnected from its customers. In my eyes Apple seemed to be that loving and customer caring company that tried its very best to become near and dear to its customers by providing unmatched quality products to it's loyal customer fan base. I really hope they don't veer away from this mind set.
Anyways the upshot is, I just wanted my first post to reflect how I feel about Apple and my Macbook and restablish some confidence in the Macbook. From my experience it's a great quality product and I hope to enjoy it for a long time. You guys will definitely get any updates as I use my Macbook and be hearing from me more often.. I've been reading a lot on this particualr forum but have been quiet untill now. Thanks for reading..
Regards,
Alex
[ps] Wow what a long post. Should turn it into a downloadable PDF file. XD

Hi Everyone, I just recently (August 4th) bought my very first Mac. I was researching and brousing laptops for about 2 months and being an avid PC user I wanted to try something different and refreshing.
I was looking for a laptop for college. Mainly because my first year at UC Santa Cruz I dished out most of my summer job savings on a Gaming\Media PC and was left labtopless for an academic year. Now a new summer job is in session and I saved up enough cash to purchase a laptop for my second upcoming year at my Univeristy.
The new Macbook definitely caught my eye. It was perfectly priced and since I attend a University that free iPod Nano and educational discount was a sweet deal. I'm glad I held off one year to get a labtop, it totally paid off. Though it was kinda a pain to not have a laptop durring college, I managed very well with my Gaming PC, doing essays and late night coding and programming assignments. Hehe..
The Mac's OS is pretty sweet with all the visual eye candy and its super user friendly setup - its hard not to fall in love with it. Even though I still use my PC for HD Media and Gaming, (I love my PC to death since I built it from scatch) I find my self using my new Macbook for email, work, school, iChat, brousing the net, etc.
My new Macbook is simply amazing. I've had it for about one week and I've had absolutely no problems with it what so ever. It runs cool acording to this forum's standards, currently 41 C at room temperature and 35 C in my air conditioned room. Initially the mouse button on the trackpad would get stuck for a fraction of a second when you pressed it dead in the center but that little annoyance fixed itself as soon as I started using my Macbook more and more often and now it works perfectly. The battery works fine. All the app's run great. No crashes, no random reboots, nothing... yet. Though I will be dual booting Windows XP Pro soon.. See how that goes.
It really hurts to see so many people getting frustrated with their Macbooks.. I really wish that their situations would turn out to be more like mine. My compassion and sympathy go out to you all and I hope that soon, real soon, Apple fixes and irons out all the problems and that you become happy and satisfied with your Macbooks.
As a first-time Apple product user, it kinda worries me to hear and read about all the neglect that some long-time Apple users are receiving from apple care and public relations. I really hope this doesn't reflect the whole company as a whole. It would really dissapoint me if at this time of becoming a new Apple user, the Apple company started giving the cold shoulder and becoming disconnected from its customers. In my eyes Apple seemed to be that loving and customer caring company that tried its very best to become near and dear to its customers by providing unmatched quality products to it's loyal customer fan base. I really hope they don't veer away from this mind set.
Anyways the upshot is, I just wanted my first post to reflect how I feel about Apple and my Macbook and restablish some confidence in the Macbook. From my experience it's a great quality product and I hope to enjoy it for a long time. You guys will definitely get any updates as I use my Macbook and be hearing from me more often.. I've been reading a lot on this particualr forum but have been quiet untill now. Thanks for reading..
Regards,
Alex
[ps] Wow what a long post. Should turn it into a downloadable PDF file. XD

Dissapointed with Lenovo Customer service expirience (I can't get help with warranty)

Hello to all on forum,
Before week ago I chat with Lenovo Support about my warrantty extension problem and Lenovo guy on chat tell me that I need to contact Lenovo via mail ([email protected]). I write mail and got automated answer that Lenovo will contact me in 24h there pass one week and I still don't get any answer (Case Number is 00930315). I am very dissapointed
Here is copy/paste of mail which I send to Lenovo (with details of my problem):
Dear Lenovo Employers,
At day 04.04.2014 I bought warranty extension to 3 years for my Thinkpad Edge E520 from computers shop www.ventex.hr. Its employers told me that warranty registration process can took one month, now is almost two months pass and my warranty extension still is don't visible at your system (my basic warranty expires in 26 days.
I try to contact Lenovo in my Country on two different emails but I didn't get answer (1. [email protected] 2. [email protected] 3. on number +385 1 6386 462) so I decide to contact you in US and ask you for help.
In attachment I send you pictures of warranty extension bill, notebook bill and picture of notebook SNs
Thank you for your time and understanding
Solved!
Go to Solution.

Dear Veco359,
I believe they will be able to help you. Please let me know what you find out and we can proceed from there if you need further assistance.
Thank you for your patience.
All the best,
Josh Mason
Lenovo Social Media Customer Service
Want to know how to send a PM? Please go here.
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English Community

The Bluetooth low energy protocol is not backward compatible with classic Bluetooth protocol. My iPhone 4s can not find my sonny in-dash player. However my iPhone 3GS does it. Very disappointed with this. Any idea how it can be fixed???

The Bluetooth low energy protocol is not backward compatible with classic Bluetooth protocol.
My iPhone 4s can not find my sonny in-dash player. However my iPhone 3GS does it. Very disappointed with this.
Any idea how it can be fixed??????

Hello,
You are correct, Blue tooth low engergy, BTLE.(only) devices are not backward compatible with Classic bluetooth and cannot connect.
However the Apple 4S and above have Bluetooth 4.0 support.. Hardware wise it has bothClassic Bluetooth, like the 3GS, as well as Bluetooth Low Energy. There is no good reason why your 4s cannot communicate to your Sony in-dash player using the Classic bluetooth that resides in the 4S.
I know that this does not answer the why it does not work, but it should work. Do you have to somehow re-pair the new phone up to the player? Not knowing the model of the Sony it is hard to investigate.
And I hate to ask but are you sure that the Bluetooth radio is on in the phone?
JT

Dear apple, I am really dissapointed with you. Around January 2013, my iPhone 4s 16GB White has hardware issues, which was the Wi-Fi grey out. The wifi grey out means that I can't access the wifi on/off button, and also it has no connection. I have put up

Dear apple, I am really dissapointed with you. Around January 2013, my iPhone 4s 16GB White has hardware issues, which was the Wi-Fi grey out. The wifi grey out means that I can't access the wifi on/off button, and also it has no connection. I have put up with it for months, until june 7 when I decided it has been long enough, and I got a replacement. I told the genius bar what happened, and I already did the so called "steps" that apple reccommended on the site, which was reset network settings, restore iPhone. The genius bar gave me a replacement phone, so I was expecting that the problem would be over, but it isn't. It seems that it's iOS 6.1.3 which is the case of most public complaints on apple iPhone products. Not even 3 weeks after I got the phone replaced, it is doing it again, so I suspect I'm just going to get a replacement again? Unfortunately I only have until 5th of july 2013 until my 1 year warranty is up. After that, any issue I have, I have to purchase apple care. People are expecting this problem to be fixed but I don't see it being solved any time soon. This is horrible and really low, because I have been a good customer, when I talk to the people at the genius bar, I show the utmost respect I can to them for the work they put into their job, but somewhere there is a problem where something has gone wrong. Because of that, people that only have a one year warranty (which i received because I purchased my apple iPhone at an Optus outlet, once that one year warranty is up, I have to pay for a problem that isn't even my fault? That isn't how it should work, you should be fixing this problem so people can be happy customers and leave happy. Obviously you don't all know how to do your jobs, because if you did, we wouldn't have this problem. I would like a replacement phone, ONCE AGAIN. If this problem occurs again, I will simply stop buying your products, and lose faith in your company, your's sincerely, Jack Maher.

This is a user to user help forum only. You are not addressing Apple here.
My iPhone 4S, iPhone 5, and iPad 2 are running 6.1.3 with no such problem and the same with the overwhelming majority of iOS devices running 6.1.3.

Re: very dissapointed with bt vison

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