Read report - deleted without reading

Sent a letter with the "read report", and Icamethe message status.
"was delivered and not
read" - in Outlook
and
"was deleted without reading"
- in the mail client Iphone, Windows Phone
In this case, the recipient has not read
the letter, and it was not removed.
Moreover, if I send the same email to other
recipients, such messages do not come
only after reading the notice of the reading.
If I send another letter to the same
recipient, no notifications are also absent.
Also disturbs formulation posts
when viewed through the operating system IOS (Iphone, Windows Phone),
since changing the meaning of the notice.
Person receiving such a message might think that
the recipient has deleted the message
without reading.
Help to understand why only one letter has come
to such a notification, and whether it is possible
to change the text messages to mobile devices?

Hi,
I would like to collect some information.
What’s the client version on the recipient’s side?
Does the recipient use AutoArchive to save the outlook data?
 When a message is archived, it's copied to the archive file, then deleted from the server.
If the message was not saved to the Archive, where the message go to?
Please update the exchange server to latest patch.
What’s more, do you mean change the text message of ‘was deleted without reading’ to the mobile devices? If yes, I couldn’t find a way to change the text messages.
Thanks.

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