Reader Refuses to Shut Down
I encounter a problem (not related to Adobe) and was forced to terminate the download of a file from the internet. Not only would Adobe Reader REFUSE to terminate (close via the "X"Box or Refresh the page), it refused to allow Windows Task Manager to open. As the Adobe file was quite extensive in size, I was forced to shut down the computer to solve the problem, thus loosing all of the information on the other program I was using. Eventually, AFTER I held the computer's "ON" button down for 5 seconds to shut it down, the Task Manager window appeared and informs me that it cannot open due to Computer Shutdown being in progress.
Force quit iPhoto from the -menu > Force Quit menu.
Ten try again.
Similar Messages
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Fails or refuses to shut down.
I have a new Macbook after working with Macs for years.
At the end of the day I try to shut down my Mac book. It seems to shut down.
When I get up in the morning, it is up and running.
It is either not shutting down or re starting without a command to re start.
It seems to do both.
when I searched the forum, there were many hits on shutting down when people did not want the Mac to shut down. But this problem is refusing to shut down or failing to shut down.
Any ideas?
Duane CampbellWhen you select "Shut Down" from the Apple Menu, wait for the screen to go completely black and make sure that the fan has stopped running. Sometimes it can take awhile to completely shut down.
Also, try resetting your PMU.
http://docs.info.apple.com/article.html?artnum=303319
-Bmer
Mac Owners Support Group
Join Us @ MacOSG.com
ITMS: MacOSG Podcast
An Apple User Group -
Satelite C660 refuses to shut down
Hi all,
hope someone can help, my laptop is refusing to shut down and I've no idea why.
Anyone have any suggestions?
ThanksOn this virtual way it is not easy to say why this happen but probably OS is blocked somehow.
What happen when you press shutdown button?
Maybe by some running process in the background.
Before you use option for shut down, stop some running software that you can find in notification area (notification icons).
If this will not help restart your notebook, do the same again and open task manager. Check if some of running processes has extremely high amount on memory. If yes stop it and try again.
Maybe playing a bit with background processes you will find out what is wrong there. -
IMacs almost always refuse to shut down
Hi,
I have at home 2 iMacs and a MacBookPro, all running the latest OS.
My 2 imacs have big trouble shutting down. Sometimes they do, but mostly they don't.
Especially the most recent one (ALU) causes problems.
I shut down, nothing really happens and after a while i get the message (for instance) "iCal refuses to shut down", while iCal wasn't even running anymore. I click ok, re-shut down, and after a while he tells me it's iTunes that refuses to shut down. Same thing, iTunes wasn't even running.
This is driving me crazy... my iMac hasn't shut down normally for more than a week now...They're connected to the same router which never shuts down. There was never a problem before with this.
Both of them have a seperate LaCie disk that i use as a backup with time machine.
I don't know what NAS is. There's no central location for iTunes or iCal. The errors can mention other programs as well (excel, ...).
I do have two MobileMe accounts (family and workrelated). -
my computer displays grey screen and apple logo for 10 minutes or more during start up and shut down. sometimes it refuses to shut down . this issues started after installing OS lion. what do i do?
I don't think it's exactly an incomplete installation brody, but most likely in-correct permissions somewhere along the line that either happened, or became magnified during the upgrade. Also, it could be corruption as well.
First thing to do, is boot up holding down Shift key to do a safe-boot so we an clean up any corrupted OS caches, after that do another reboot, but go to the Lion recovery, and scan the HD for errors, repair any if you find them, and then try to do a Repair Permissions job.
That should fix the issue, if not, we can start doing a PRAM reset and SMC for good measure. -
Computer refuses to shut down/log off
I have a MacBook running the latest version of OS X and it's exhibiting some very peculiar behavior. As the title suggests, it refuses to shut off or allow users to log off, furthermore, some applications don't open or work properly. I ran a verify disk and permissions and they've come back with zero errors. What should be my next step in troubleshooting these issues?
Hello,
If your MacBook refuses to Shut Down, try this using the keyboard command for Force Quit. Command + Option + Esc. That will bring up the Force Quit window. If there any applications running, they will be listed there and your computer will not shut down until those processes stop.
As for applications not opening. Try locating and send their preference files to the Trash. I'll use iPhoto for an example. It's preference file looks like this:
com.apple.iphoto.plist It's located here: MacintoshHD/Users/YourName/Library/Preferences. In that Preferences folder are the .plist folders for the applications you use. Send the .plist files to the Trash. It's ok.. your MacBook will create new .plist files for you You will have to reset your preferences on these applications but considering they aren't opening anyway, this might help.
Also, if you haven't already done so get a good disk utility that you can run to clean out caches and log files and repair permissions all in one fell swoop. I use Onyx, it's free and it's here: http://www.apple.com/downloads/macosx/systemdiskutilities/onyx.html Download and install Onyx. Run the Maintenance and Cleaning scripts and reboot.
Hopefully something I've suggested will help.
Carolyn -
Please some one help me ...
A) my mac won't shut down with external HD connected (if it's been used)
B) there are disk permissions that can't be fixed SUID stuff ..
C) I have now verified the Mac HD and it tells me it's corrupt in bold red writing and to start up from install DVD
D) it won't boot from DVD so I cannot run the repair , initially the machine was spitting it out on start up , now it appears to be attempting to boot off DVD , well it sounds like it is .... BUT it's hanging with the Mac Logo and a wheel ... For um .... 30min now...
E) weirdly when OSX is booted off the hard drive , it won't recognise the Install DvD or the applications one... It just spits them out....
I had an old PPC 17" and it was a beaut .... Never had a single problem with it ...
I bought this one December 2010 and it's been nothing but issues for a computer in excess of £1000 I'm extremely disappointed ... And weirdly the shutting down issue started when it was a week out of warrantee ... I feel conned and am almost at the point of throwing it at a wall and buying a PCOk so I've done what you said and this is what it's come back ....
I don't know that these are the errors , but they're the things which don't look right ...
Throughout the shut down there is a recurring line ;
It says ;
Com.apple.launchd 1 0x100600e70.anonymous.unmount 301 PID still valid
Then there are 2 more which I think are related ;
Com.apple.securityd 29 PID job has I overstayed its welcome , forcing removal.
Then the same with fseventd 48 and diskarbitrationd 13
Oh and on Launchd1 : System : stray anonymous job at shut down : PID 301 PPID13 PGID 13 unmount...
Then the last process says "about to call: reboot (RB_AUTOBOOT).
Continuing...
And stops ...
Hope this means something to you ... Thanks again for your help so far :-) -
This happens every time when shutting down the system?
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us! -
Reader 9.2 shuts down when trying to print PDF files
When trying to print (MS XP) PDF file" Data Execution" error message shuts down Reader. I have tried selecting/deselecting DEP from MS "performance" options and still get the same error message.
Any fixes for this problem?Hi Masroor ,
Thank you very much for getting back to me with the "fix".
I removed 9.2 and installed 8.3 and can now print PDF files from Reader 8.3 with no problems.
Please let me know when the issues with 9.2/ MS are resolved. (I have checked and printer drivers are updated).
Thanks for your help. -
Help, my mini REFUSES to shut down/restart
Hey guys.
I'm looking for some help figuring out what is making my mini hang on shut down.
My icons all dissappear and then I just see the osx backdrop. From there the system refuses to take any keyboard input, though I can move the mouse around. It will just stay there untill I hold the back power button down long enough to force a shutdown. When I reboot it says osx shut down unexpectedly. I try to look at the log by clicking on that option but the log never shows up. My mini is two weeks old and running Tiger.
Thanks for any help,
KalAll the icons dissappear but the normal apple backscreen stays. It never gets to a black screen. No the pinwheel is not spinning. I no longer have any usb devices plugged in. I have a g4 1.42 mac mini. I did not import any data from a previous system.
I have tried to reinstall osx but due to it not being able to restart it will not complete he install. I have left it on the screen for hours to see if anything would happen, but nothing.
I think I may just return it and get another. It just seems too new to be having such a problem. I have put very little software on and it is all mainstream software that should have no problems.
Thanks for the help guys. If there is anything you guys can think of that
I may do please let me know.
Kal -
Occassions where Mac Pro refuses to Shut Down/Restart
I have a Quad 2.8 Mac Pro (Early 2008) and have been frequently running into a problem where both Leopard (and now Snow Leopard) refuse to close my programs and shut my computer down when I ask it to.
This started roughly 4 months ago and started as just a minor nuisance. Since I use Boot Camp and run two operating systems I tend to restart often. I also always shut my machine down when I go to bed.
When I click shut down or restart the window for the logout countdown shows up. I go ahead and click to have it do it instantly and the machine will just sit there. Usually it will come up with an error saying a application refused to be shut down. What's odd is it is usually a program I don't even have open anymore. I can force quit every application I have open and it will still sit there.
Anyone seen this before? I don't even know where to begin.Check on Activity Monitor if there is a process that is hanged or something... there is got to be a process that is not responding to the kill signal and you might have to force it to die for the shutdown to end...
once you find what process is hanging you can start working out why is it not closing and fix that problem...
RM -
When I try to open a .pdf file on my pc with Win 8 a message flashes on the screen that Reader has stopped working and it immediately shuts down. How can I fix this?
Download and run the Adobe Cleaner to completely remove Reader
Download and run the Offline Installer to reinstall -
Firefox refuses to shut down in task manager
Even with upgrading java and flash. Firefox 6 STILL refuses to completely shut down without restarting. When will you have the REAL fix ready? I have win xp mce and the current gurus have no idea what to do next
See "Hang at exit":
*http://kb.mozillazine.org/Firefox_hangs
*https://support.mozilla.com/kb/Firefox+hangs -
Anyone know how to shut down my imac? Aperture is frozen and won't stop. This prevents my system from shutting down. Anyone knows a solution?
Thanks for the star.
As long as you don't have to do it repeatedly, it's ok.
When an app freezes like Aperture did, it could mean there's an underlying issue. If the iMac freezes again when you have Aperture running, might want to boot from your install disk and run Disk Utility to make sure everything is ok.
Insert Installer disk and Restart, holding down the "C" key until grey Apple appears.
Go to Installer menu (Panther and earlier) or Utilities menu (Tiger and later) and launch Disk Utility.
Select your HDD (manufacturer ID) in the left panel.
Select First Aid in the Main panel.
(Check S.M.A.R.T Status of HDD at the bottom of right panel. It should say: Verified)
Click Repair Disk on the bottom right.
If DU reports disk does not need repairs quit DU and restart.
If DU reports errors Repair again and again until DU reports disk is repaired.
Carolyn -
HT1338 MacMini Refuses to shut down
Have a 2.4 Gh Intel Core Do MacMini, Upgraded to Mountain Lion and it has been unstable ever since.Won't shut down, intermittant crashes, crashes on shut down and restarts.
I did a complete clean install from a USB, made no difference, any ideas?iInterval Since Last Panic Report: 42957 sec
Panics Since Last Report: 7
Anonymous UUID: 0EC48A8A-F544-4884-B311-DC124DB0AC71
Sun Sep 9 21:15:35 2012
panic(cpu 1 caller 0xffffff800a4b7b95): Kernel trap at 0xffffff800a4c3dd0, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff80f1bd7980, CR3: 0x000000000d0c8000, CR4: 0x0000000000000660
RAX: 0xffffff80d5e47100, RBX: 0x0000000000010000, RCX: 0x0000000000000040, RDX: 0x0000000000000040
RSP: 0xffffff81070fbea0, RBP: 0xffffff81070fbf20, RSI: 0x0000000000000040, RDI: 0xffffff80f1bd7980
R8: 0x0000000000010000, R9: 0x00000000000000ff, R10: 0x0000000000000000, R11: 0x0000000000000040
R12: 0x0000000000000001, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0xffffff800a936430
RFL: 0x0000000000010002, RIP: 0xffffff800a4c3dd0, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff80f1bd7980, Error code: 0x0000000000000000, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff81070fbb40 : 0xffffff800a41d5f6
0xffffff81070fbbb0 : 0xffffff800a4b7b95
0xffffff81070fbd80 : 0xffffff800a4ce4ad
0xffffff81070fbda0 : 0xffffff800a4c3dd0
0xffffff81070fbf20 : 0xffffff800a4c4135
0xffffff81070fbf60 : 0xffffff800a43dcae
0xffffff81070fbfb0 : 0xffffff800a4b2677
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12B19
Kernel version:
Darwin Kernel Version 12.1.0: Tue Aug 14 13:29:55 PDT 2012; root:xnu-2050.9.2~1/RELEASE_X86_64
Kernel UUID: 3005059E-270B-3B9F-940D-7A66C05DDC9D
Kernel slide: 0x000000000a200000
Kernel text base: 0xffffff800a400000
System model name: Macmini4,1 (Mac-F2208EC8)
System uptime in nanoseconds: 197137912851
last loaded kext at 142146041314: com.apple.filesystems.smbfs 1.8 (addr 0xffffff7f8c6d3000, size 229376)
last unloaded kext at 138206433523: com.apple.driver.AppleMCP89RootPortPM 1.11 (addr 0xffffff7f8c2e7000, size 24576)
loaded kexts:
com.apple.filesystems.smbfs 1.8
com.apple.filesystems.afpfs 10.0
com.apple.nke.asp_tcp 7.0.0
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.12.69
com.apple.driver.ApplePlatformEnabler 2.0.5d4
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.0.9f8
com.apple.driver.AppleHDA 2.3.0f2
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.2.6
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleMikeyDriver 2.3.0f2
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.GeForce 8.0.0
com.apple.driver.AppleIRController 320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.2.1
com.apple.driver.AppleSDXC 1.2.2
com.apple.driver.AppleUSBHub 5.1.6
com.apple.driver.AppleFWOHCI 4.9.5
com.apple.driver.AirPort.Brcm4331 601.15.21
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.iokit.AppleBCM5701Ethernet 3.2.5b3
com.apple.driver.AppleAHCIPort 2.4.0
com.apple.driver.AppleUSBEHCI 5.1.5
com.apple.driver.AppleUSBOHCI 5.1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.security.SecureRemotePassword 1.0
com.apple.driver.AppleBluetoothHIDKeyboard 165.5
com.apple.driver.IOBluetoothHIDDriver 4.0.9f8
com.apple.driver.AppleHIDKeyboard 165.5
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.driver.DspFuncLib 2.3.0f2
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f8
com.apple.driver.AppleHDAController 2.3.0f2
com.apple.iokit.IOHDAFamily 2.3.0f2
com.apple.iokit.IOSurface 86.0.2
com.apple.iokit.IOBluetoothFamily 4.0.9f8
com.apple.driver.AppleGraphicsControl 3.2.6
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.driver.AppleSMC 3.1.3d11
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleUSBAudio 2.9.0f4
com.apple.iokit.IOAudioFamily 1.8.9fc9
com.apple.kext.OSvKernDSPLib 1.6
com.apple.driver.IOPlatformPluginFamily 5.2.0d16
com.apple.nvidia.nv50hal 8.0.0
com.apple.NVDAResman 8.0.0
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IO80211Family 500.15
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOAHCIFamily 2.2.0
com.apple.iokit.IOUSBFamily 5.1.6
com.apple.driver.NVSMU 2.2.9
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: Macmini4,1, BootROM MM41.0042.B03, 2 processors, Intel Core 2 Duo, 2.4 GHz, 8 GB, SMC 1.65f2
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.81.21)
Bluetooth: Version 4.0.9f8 10405, 2 service, 18 devices, 0 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: TOSHIBA MK3255GSXF, 320,07 GB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: Microsoft® 2.4GHz Transceiver v5.0, 0x045e (Microsoft Corporation), 0x074f, 0x04400000 / 2
USB Device: Bel Canto 2496 USB, 0x1c07, 0x0102, 0x06200000 / 4
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000 / 3
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0x06630000 / 6
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x06500000 / 2
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