(rebate agreement) unable to pay

we go to VBO2 to make payment to agreement XXXYY but we get an error message saying "error creating rebate credit memo" then another error message saying "settlement can't be done for a condition without a condition base value"
Please help, what should we do to?
I found an agreement with the same condition type and it has processed "Partial settlement' and "manual accruals" document types. and my original agreement (XXXYY) don't have this. And when I tried to replicate the error in test environment, I can only do "Partial Settlement" and not "manual accruals"
Please advise...
thanks in advance
Pablito

There are 3 things you have to check.
A) remove the credit memo block, by default it is blocked and you have to set the drop down to blank. Also once you are past that stage,
B)go and check the blocked SD documents and you may find your credit memo parked there, release it from there.
C)Is your rebate condition being picked, go to pricing conditions and double click the rebate condition, it will show the base value. if it is zero then you have to go back to pricing procedure and check the settings there for the rebate condition to be pointing to rebate basis subtotal.

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