Received a beat up xbox one...

Hi guys, I ordered the sunset overdrive xbox one bundle and received it today (super quick shipping) The problem is the box was not shipped in anything, you just slapped a label on the consoles box itself and sent it out. Well, it arrived ripped up, full of dirt and soggy. I know the box isn't a huge deal to most, but when spending almost 400 for a limited edition bundle you want to keep everything in collectors shape, I think it's a bit unacceptable to pay that price and get sent something that looks like it's out of Amazon warehouse deals.
I'd like some sort of compensation for this or to at least know what my options are. Not mad about it, just disappointed.
Thanks in advance.

Hello Packersfan420,
While not much of a gamer myself, I do like to purchase collector editions of my favorite movies. It’s rare for one of them to arrive in less than pristine condition, but it can be incredibly disappointing if it happens. I’m glad to hear that your console isn’t damaged as a result of something like this, but I do understand why receiving a damaged box is less than ideal. Limited edition items can be expensive, and even though you got yours a great price, I know I wouldn’t be happy to find myself in a situation like the one you describe.
Please know that I’d like to discuss this with you in greater detail and have sent you a private message to collect further information. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of your screen.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
 Private Message

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